About Britannic Technologies
Britannic Technologies has an enviable history of innovation and developments
spanning more than 2 decades in the industry. There have been many changes
in business communications since Britannic’s inception but we have remained
at the forefront of technology developments by listening to and responding
to our customers' requirements - invariably this requires an innovative
approach.
This has seen us bring many firsts to market - including the first ACD (Automatic Call Distribution System) aimed at the SME market, the first Call Management development, the first privately owned company to provide a telephony solution to the BBC (BTC Callstar - a unique development for the Broadcasting Industry), early launch of fully featured “integrated” CRM application suite, BriMESSENGER (a hosted application supporting e-mail, SMS and pager communication), early adopters and providers of IP Telephony and IP trunks / MPLS networking technology, CTI enablement of Mitel telephony with Citrix / thin client environments and BriDIRECTORY the latest generation presence and availability application.
Exclusive distribution agreement signed for the BTC Minc - the first true Hybrid designed telephone system.
BABT approved granted for the BTC Minc system.
Creation of the BTC Delegate – the first fully featured ACD system aimed at the 30 agent and below call centre market.
BTC Minc voted best PABX System (Telecom Industry Awards).
Distribution Agreement signed for the supply of the SDX digital product range, the first fully featured ACD system aimed at the below 30 Agent Market.Distribution agreement signed for the supply of the Telrad digital product range
Distribution agreement signed for the supply of Panasonic systems
Distribution of SDX INDeX systems Digital development for the broadcasting industry – “phone-in” system
BT Network Accreditation
Delivering fully featured CTI applications Introduction of non geographic numbers (0800, 0845, 0870)
Introduction of Premicell units (reducing land to mobile call costs – fixed to mobile)
Recognised as 8th fastest growing company in the ICT Sector.
INDeX call centre (CCM2) development for Avaya.
Launch of BriLOG – Britannic’s networked Call Management Application
Distribution Agreement signed with Mitel Networks and achievement of Mitel Platinum Partner status.
Launch of BriMESSENGER (hosted SMS platform)Development of ProMARK CRM – including introduction of helpdesk module
Launch of Britannic Technologies to represent the strategic change in direction and “converged” capabilities.
Introduction of Vodafone mobile offeringReceived Best new comer award for Avaya MultiVantage
Distribution agreement signed for HP ProCurve (Data Networking)
Launch of SMS Composer desktop application to work with hosted
BriMESSENGER SMS system
Launch of ProMARK Campaign Management Module
Introduction of line rental billing (alternative to BT)
Introduction of CZONE – Customer extranet
Launch of online reporting tool for non geographic numbers
Distribution agreement signed for Global Crossing MPLS & IP Trunks services
Introduction of GSM gateways (multiple SIM connection to further reduce fixed to mobile call costs
Introduction of cost effective business class broadband
Launch of BriPORTAL – Secure Remote Access Gateway
Launch of BriPORTAL – VPN solution
Launch of BriPORTAL – IP Gateway (TDM to SIP)
Launch of BriDIRECTORY
Win Surrey MegaGrowth Award
Awarded Mitel Special Achievement Award
Launch of BriTEL - Britannic’s CTI platform
CTI enablement of applications within a Citrix environment
Further developments of BriDIRECTORY – enhancing presence & availability
Creation of Blind operator console functionality with BriDIRECTORY