About Britannic Technologies
Britannic Technologies has an enviable history of innovation and developments
spanning more than 2 decades in the industry. There have been many changes
in business communications since Britannic’s inception but we have remained
at the forefront of technology developments by listening to and responding
to our customers' requirements - invariably this requires an innovative
approach.
This has seen us bring many firsts to market - including the first ACD (Automatic Call Distribution System) aimed at the SME market, the first Call Management development, the first privately owned company to provide a telephony solution to the BBC (BTC Callstar - a unique development for the Broadcasting Industry), early launch of fully featured “integrated” CRM application suite, BriMESSENGER (a hosted application supporting e-mail, SMS and pager communication), early adopters and providers of IP Telephony and IP trunks / MPLS networking technology, CTI enablement of Mitel telephony with Citrix / thin client environments and BriDIRECTORY the latest generation presence and availability application.
1984
Britannic Telecom formed.
1985
Distribution Agreement signed for the supply of the Telrad analogue product range.
1986
First private company to provide and install a telephone system for the BBC. We developed a "phone in" system, utilising the Telrad platform called the BTC Callstar. Initially delivered for Radio 1 FM "Breakfast Show" and later rolled out to over 100 stations nationwide.
1988
BABT approved granted for the BTC Minc system.
1989
BTC Minc voted best key systems (Telecom Industry Awards).
Creation of the BTC Delegate – the first fully featured ACD system aimed at the 30 agent and below call centre market.
1990
BTC Minc voted best PABX System (Telecom Industry Awards).
Distribution Agreement signed for the supply of the SDX digital product range, the first fully featured ACD system aimed at the below 30 Agent Market.
1991
Distribution agreement signed for the supply of the Telrad digital product range.
1992
Distribution agreement signed for the supply of Panasonic systems.
1993
Further analogue development for the broadcasting industry – “phone-in” system.
1995
Distribution of SDX INDeX systems Digital development for the broadcasting industry – “phone-in” system.
1996
BT Network Accreditation.
1997
Voted “Most Customer Focused Reseller” on behalf of the INDeX product.
1998
Introduction of BTC NetworkCONNECT LCR (call savings plan).
1999
Received Top Achiever Award from Lucent Technologies (Bell Labs).
Delivering fully featured CTI applications Introduction of non geographic numbers (0800, 0845, 0870).
2000
Acquisition of software development house.
Introduction of Premicell units (reducing land to mobile call costs – fixed to mobile).
2001
AVAYA Gold Business Partner (Level 3) .
Recognised as 8th fastest growing company in the ICT Sector.
INDeX call centre (CCM2) development for Avaya.
Launch of BriLOG – Britannic’s networked Call Management Application.
2002
Distribution Agreement signed with Mitel Networks and achievement of Mitel Platinum Partner status.
Launch of BriMESSENGER (hosted SMS platform).
Development of ProMARK CRM – including introduction of helpdesk module.
2003
Launch of Britannic Technologies to represent the strategic change in direction and “converged” capabilities.
Introduction of Vodafone mobile offering.
2004
Received Best new comer award for Avaya MultiVantage.
Distribution agreement signed for HP ProCurve (Data Networking).
Launch of SMS Composer desktop application to work with hosted.
BriMESSENGER SMS system.
Launch of ProMARK Campaign Management Module.
Introduction of line rental billing (alternative to BT).
2005
Awarded fastest growing Mitel Partner in EMEA.
Introduction of CZONE – Customer extranet.
Launch of online reporting tool for non geographic numbers.
Distribution agreement signed for Global Crossing MPLS & IP Trunks services.
Introduction of GSM gateways (multiple SIM connection to further reduce fixed to mobile call costs).
Introduction of cost effective business class broadband.
2006
Launch of BriPORTAL – Secure Remote Access Gateway.
Launch of BriPORTAL – VPN solution.
Launch of BriPORTAL – IP Gateway (TDM to SIP).
Launch of BriDIRECTORY.
Win Surrey MegaGrowth Award.
Awarded Mitel Special Achievement Award.
2007
Achieved Mitel Premier Partnership – highest possible level.
Launch of BriTEL - Britannic’s CTI platform.
CTI enablement of applications within a Citrix environment.
Further developments of BriDIRECTORY – enhancing presence & availability.
Creation of Blind operator console functionality with BriDIRECTORY.
Britannic’s 4th Annual Convergence Summit held at the London BFI Imax.
Britannic integrate CTI with MYOB.
Britannic win the CRN 2007 Award for Integrator of the Year.
2008
Britannic win Mitel Order of Merit.
Intelligent Call Routing development and introduced into the portfolio.
BriFAX developed.
Cisco and Sun Microsystems introduced into Portfolio.
Britannic’s 5th Annual Convergence Summit held at Mercedes-Benz World in Weybridge.
Britannic runner up for the 2008 CRN Award SME Reseller of the Year.
Britannic release a range of new real time hosted products and services.
2009
Britannic become partners with Tandberg and Ipanema Technologies.
Britannic formed partnership with C&W.
Launch of netmanager in partnership with Ipanema Technologies.