Avaya Communication Manager- Manager Management
As your workforce grows and becomes more and more dispersed, systems management
has traditionally become more complex. From identifying a problem exists,
identifying the cause through to resolving the issue can be a lengthy process.
However, this no longer needs to be the case. Avaya and Britannic can address these challenges and offer solutions through centralised network management and remote access via the internet. Various system management solutions afford today's businesses maximum control over their network resources and strategy through easy-to-use central administration systems. Including everything from the monitoring and controlling of telecommunications spending to network monitoring, alarm handling and troubleshooting. Leveraging the world of IP applications and platforms demands a simple, intuitive and powerful means for managing the network.
System Management - BriPORTAL
BriPORTAL is a highly secure and accountable communications server which provides an enhanced level of remote support and security. BriPORTAL uses 2048 bit encryption and the SSL (Secure Socket Layer). SSL is an encryption protocol that allows confidential data, to pass over the Internet without being vulnerable to interception, eavesdropping or hackers.
The system uses a Certificate of Authority (CA) to verify authority and enable connection. Each engineer is issued with a certificate which is loaded onto their laptop. To gain access to the systems via the BriPORTAL the engineer requires a valid certificate.
All passwords and IP addresses are then located centrally in a highly secure store. These are then overlaid with a “virtual infrastructure” which maps back to the underlying secure information. This ensures who logs on via the portal (with their CA) cannot view sensitive information such as passwords and IP addresses.
BriPORTAL resolves basic limitations that every support company has with
remote service.
Most networks use the same set of IP address ranges, so there is no easy
way to uniquely identify networks and provide automated services. We have
overcome this which means that we can deliver automated services and do
not need to impose changes to customers IP ranges – using our “virtual
infrastructure.”
The BriPORTAL enables Britannic connection to the voice & data network, to quickly identify and effect necessary resolutions and deliver value added services.
Call Management Software - BriLOG
BriLOG is a powerful and easy to use Call Management software application that is fully integrated with the Mitel 3300 platform. It combines speed, accuracy and flexibility - with the convenient desktop access. BriLOG Call Management will give you access to information to help you improve productivity, identify service improvements and manage / control costs.
As BriLOG Call Management software is a networked product it can be accessed
from other users in the business (LAN) or used to analyse information across
multiple telephone systems (WAN) – including teleworkers.