Avaya Communication Manager- Applications
The Avaya Communication Manager solution is extremely rich in applications and functionality. Avaya have a long tradition of providing superb capabilities in areas such as contact centres and voice messaging and in more recent times have been one of the leading innovators in new technology such as teleworking and mobility technology.
To find out more about the wide range of applications available on the Communication Manager platform please click on the following links:
Teleworking
IP Telephony has broken down traditional distance barriers, extending advanced capabilities and Intelligent Communications to any user, anywhere in the world. Wireless voice and data communications have removed the need for a wired connection. At the centre of IP telephony and wireless communications is mobility and remote access – the freedom of business systems being accessible, regardless of location.
Speech Enabled Applications
UCC customers can use any telephone and via speech commands gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories and databases for contacts; and productivity tools such as calendars, contacts and tasks lists.
Collaboration
Avaya Web Conferencing provides a variety of practical features to help make virtual meetings more interactive and productive, including:
PowerPoint "push," document annotation, white boarding, text
chat and polling with instant results.
Desktop and application sharing, ideal for live product demonstrations
or interactive document review and editing.
Host ability to promote participants in order to take control of the Web
conference.
Recording and playback of the audio and Web portions of the conference.
Optional conference presenter video streaming (one to many).
Brandable and customisable interfaces.
Video Conferencing
The Avaya Video Telephony Solution integrates top quality video conferencing capability from Polycom into Avaya IP Telephony. The solution provides both point-to-point and multipoint capability. By leveraging the presence and instant messaging capabilities of Avaya IP Softphone, it gives users improved collaboration capability for real-time decision making.
Video Messaging
Modular Messaging is all about giving you more flexibility and choice in the selection of the best messaging productivity tools to improve customer satisfaction, lower costs and drive revenue for your enterprise or organisation. Not all businesses and organisations are alike, nor should messaging systems provide limitations in how you want to manage messages within your enterprise.
Multimedia
The INTUITY AUDIX Multimedia Messaging System provides a universal messaging platform for voice messaging, fax, and e-mail access. Message access is accomplished through both a telephone user interface and a visual desktop computer interface. Text-to-speech capabilities allow the user to access messages anytime, anywhere.
ACD & Contact Centres
Avaya Contact Centre Express is a multi-channel, high-volume software solution designed specifically for the Intelligent Routing and Computer Telephony Integration (CTI) needs of medium-sized contact centres. More>
Mobility
Faced with new demands and increased competition, businesses are driven to discover new ways they can adapt to achieve competitive edge. As a result, many businesses are starting to mobilise their workforce thus allowing workers to roam from office to office, from customer to customer and from country to country.
Remote Working
Remote working access is one of the growing trends in communications today. It is becoming a business imperative because it helps businesses remain competitive by providing their employees the tools to be more responsive to customers and clients and be more productive in their time spend away from the office. More>
Extension to Cellular
The powerful Avaya Extension to Cellular feature of Avaya Communication
Manager can connect callers to employees wherever they are - with just
one call. Avaya Extension to Cellular delivers one-number access by enabling
calls bound for the worker's business number to ring simultaneously on
both their office phone and their mobile phone. Inbound callers no longer
have to wait through numerous transfers only to reach a voice mailbox.
Avaya Extension to Cellular gives customers easy access to the people they
want to reach, helping increase customer satisfaction and raising productivity
levels within the organisation.