Avaya Communication Manager -Extension to Cellular
The powerful Avaya Extension to Cellular feature of Avaya Communication
Manager can connect callers to employees wherever they are - with just
one call. Avaya Extension to Cellular delivers one-number access by enabling
calls bound for the worker's business number to ring simultaneously on
both their office phone and their mobile phone. Inbound callers no longer
have to wait through numerous transfers only to reach a voice mailbox.
Avaya Extension to Cellular gives customers easy access to the people they
want to reach, helping increase customer satisfaction and raising productivity
levels within the organisation.
Some new capabilities built in to the Extension to Cellular application include:
Access to Avaya Communication Manager station features: Extension to Cellular users can conference and transfer calls, use abbreviated extension dialing, use call coverage and access many other productivity-enhancing features from a bridged mobile phone. There are now twenty-eight Avaya Communication Manager features available via feature code access from a bridged mobile phone.
Increased capacity and simplified administration: XMOBILE extensions are no longer required for Extension to Cellular. (Prior to Release 5, two XMOBILE stations had to be administered for each Extension to Cellular enabled station, limiting capacity and adding complexity). This means that the maximum limit on the number of bridged mobile phones is bounded only by maximum station capacity of the Avaya Media Server/Avaya Media Gateway combination. An additional benefit is that administration of Extension to Cellular is simplified.
Feature status button: Extension to Cellular users can activate, deactivate and suspend Extension to Cellular service by using an administered Extension to Cellular feature status button. The Extension to Cellular button remains lit when service is enabled, off when service is disabled and flashes at the inverted wink rate when service is suspended through the optional timer. The Extension to Cellular feature button is available on telephones that support administrable feature buttons. In addition, this feature can be turned on and off from the user's mobile phone.
Call Filtering: This feature helps ease customer concerns over recurring mobile phone expenses by limiting the calls extended to the cellular network for Extension to Cellular users. Customers can choose to deliver, on a per-user basis, only external calls (from a customer), only internal calls, all calls or no calls.
Call classification: Extension to Cellular call filtering uses the same criteria for classifying an external or internal call as the call coverage feature.
Call Detail Recording: This feature enables logging of Extension to Cellular calls and their details and creation of an export file that can be used by third-party Call Accounting Software systems for usage tracking.
Call Recording: Calls bridged to the user's mobile phone can be recorded via recording devices integrated with Avaya Communication Manager. This capability is important in those industries where regulatory compliance is critical.
Exclusion and Barge-In tone: The exclusion feature prevents eavesdropping on bridged calls from the user's desk phone. In those cases where the exclusion feature has not been activated, a barge-in tone is heard by all parties if the bridged call is joined by another party.
Self Administered Feature Access Code (SAFE): This allows the user to modify the mobile phone number that is mapped to their office phone from any touch-tone phone. In R6.1 this can be administered as the default.
Calling Number Verification: To prevent unauthorised usage, a password can
be required to access the Extension to Cellular capability.