Britannic Value Add
Britannic and Avaya are long term business partners. Britannic were
early adopters of the SDX, the forerunner to the hugely successful INDeX.
Today Britannic are one of the largest INDeX maintainers in the country
and have won awards for being “Most Customer Focused INDeX Reseller”.
There are many reasons Britannic maintain so many INDeX (and other Avaya platforms). Britannic were commissioned to develop the CCM universe for Avaya and have also developed a wide range of Computer Telephony Integration applications further enabling the systems.
Britannic have also been contracted to do development for other Avaya business partners which is a testament to our exceptional understanding of the technology and its capabilities.
Britannic and Avaya both excel in the call centre industry where they are both considered market leaders. Britannic support in excess of 200 call/contact centres nationwide and have developed many applications that enhance the Avaya portfolio such as BriMONITOR, BriFTP, BriLOG and ProMARK CRM.
There are many reasons Britannic maintain so many INDeX (and other Avaya platforms). Britannic were commissioned to develop the CCM universe for Avaya and have also developed a wide range of Computer Telephony Integration applications further enabling the systems.
Britannic have also been contracted to do development for other Avaya business partners which is a testament to our exceptional understanding of the technology and its capabilities.
Britannic and Avaya both excel in the call centre industry where they are both considered market leaders. Britannic support in excess of 200 call/contact centres nationwide and have developed many applications that enhance the Avaya portfolio such as BriMONITOR, BriFTP, BriLOG and ProMARK CRM.