Avaya IP Office - Management
Management
The Phone Manager application offers control of the telephone terminal
from the users' PC. Phone Manager is available in three versions; Phone
Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode).
For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based
IP Soft-phone except that the conversation actually takes place via a standard
telephone terminal rather than the PC's soundcard. The Phone Manager PC
Softphone adds PC-based telephony via a sound card or USB headset/handset
to the product.
Multimedia
Customers want the ability to pick up the phone, send an e-mail or log on to a Web site. Avaya IP Office is ready to help you do business the way your customers want to.
Why IP Office for customer service? Avaya IP Office can handle telephone
calls, e-mail, outbound calls, and Web chat sessions. Retains information
for all time - You can run an “agent trace report” for any date since installation
(many competitors do not allow this).