Improve Management Visibility & Control
Your business creates a plethora of information but it is often the case that this information can not be fully accessed and it is rarely used and utilise effectively. Accessing and understanding information from your people and systems can offer a number of benefits.
The source of a problem can quickly be identified given the right information being available, in fact, relevant information can often highlight an issue that you were previously not even aware existed. The ability to analyse data can also provide insight into making your business more efficient by identifying things such as busy and quiet periods.
System Management
As your workforce grows and becomes more and more dispersed, systems management has traditionally become more complex. From identifying a problem exists, identifying the cause through to resolving the issue can be a lengthy process.
However, this no longer needs to be the case. Britannic (and their partners) can address these challenges and offer solutions through centralised network management and remote access via the internet.
Contact Centre Software
Benefit from web-based, multi-site contact centre management solution that provides advanced capabilities for historical reporting, real-time monitoring and forecasting for all agents and supervisors, regardless of where they are geographically located, using all manner of communications media: voice, email, web chat and fax.
Non Geographic Number Free Reporting
Any company that receives their non-geographic numbers from Britannic will receive a free online number reporting tool. This can provide information on things such as total calls, caller location, lost calls and callers who got engaged tone. This reporting tool enables our customers to assess crucial statistics allowing data to be fed back into the company delivering greater efficiency and identifying how to enhance your approach and service levels.
Call Management
BriLOG Call Management’s powerful report scheduler will enable you to create report templates which your business needs once and automatically receive / distribute to relevant people and departments, whether there via email, web save to file location or specified printers.
BriLOG Call Management software provides a wide range of reports, statistics and graphs providing the necessary information to get the most out of your business communications.
Presence & Availability
Britannic have developed a directory tool called BriDIRECTORY enabling your business to benefit from insight into presence and availability and at the same time unify your various communication methods in one easy to use interface.
BriDIRECTORY is integrated with your telephony and email system. This integration
allows you to view the current status of the other users of the system using
colour coded icons, indicating whether employees are currently logged in and
available, on a call or have been away from their workstation for any length
of time.