Case Studies
Britannics customers range from SMB to Enterprise organisations, all of which benefit from the relationship Britannic have with world class technology providers including Avaya, Mitel HP and Global Crossing.. Working closely with our partners, we provide market leading solutions to support the communications requirements of any size organisation. Britannic’s customers are supported by a dedicated account management team and award winning customer services department. Britannic recognise that account management is an important part of customer support and future of the solution provided.
Below are examples of how we have helped our customers ...
The Birchwood Group - By implementing Britannic's
08XX solution Birchwood were able to reduce marketing spend by 30% and
increase sales in a declining market. . more>
Resource Partners -New Integrated Telephone System
implemented has improved the system reliability, interoperability, reduced
costs and supported new ways of working such as home working. more>
HHS - With enhanced call centre reporting and upgrading
the existing system to support VoIP HHS have maximised their resources,
achieved their stringent SLAs and unified their UK and India call centres. more>
Kingston Smith were looking to improve staff efficiency,
centralise system management, deliver reliable CTI (across 7 locations
within a Citrix environment) and improve efficiency of their service. Britannic
addressed these requirements by implementing a solution involving IP telephony,
BriDIRECTORY and Britannic’s in-house integration expertise more>
The IP Mitel system delivered by Britannic improved business
by providing call reporting & helpdesk performance information that
was previously unavailable .more >