Kingston Smith were looking to improve staff efficiency, centralise system management, deliver reliable CTI (across 7 locations within a Citrix environment) and improve efficiency of their service. Britannic addressed these requirements by implementing a solution involving IP telephony, BriDIRECTORY and Britannic’s in-house integration expertise more>

The IP Mitel system delivered by Britannic improved business by providing call reporting & helpdesk performance information that was previously unavailable .more >