Mitel Mobility
How to effectively communicate with and provide tools to field based staff
has long been an issue facing organisations. In recent times the challenges
faced have increased inline with customer expectations of access and consistency.
Customers expect all employees to have access to up to date and relevant
information. Mitel have a range of solutions which address the needs of
mobile workers.
Managed Application Server
Mitel’s Managed Application Server is a server solution designed to ensure your organisation uses the internet efficiently and effectively. The server includes a secure firewall, centralised file management, built in virus protection for your email system and sophisticated remote access capabilities.
The server also allows targeted application roll outs such as Mitel teleworker solutions.
Teleworker Solution
Teleworkers are a growing trend across the globe. This is due to cost and time implication of travel as well as the needs of individual employees. Mitel’s teleworker solution is easy and cost effective to set up and deploy enabling home workers to access the same features at home as they would within the office. Teleworker over IP also creates more seamless working over the corporate network without the traditional calls costs (as all costs to and from the remote members of staff are free over the IP network).
Teleworker delivers several key features and benefits:
- Seamless access to corporate voice network
- Management flexibility to work remotely without losing access to vital applications such as voicemail
- Widen the area of selection for recruiting new employees
- Reducing costs of communication between geographically dispersed staff
Support for call centre agents working from home - Call Centre and Management Reporting incorporating home workers and office staff alike
- Mobile Twinning
Mobile Twinning effectively means your mobile phone becomes an extension of your telephone system. The great advantage of this is that you are more contactable by your customers and you can also provide all contacts with one number to contact you rather than the two, three or sometimes even more numbers that has been the case in the past.
You can seamlessly move between your desk phone and mobile phone. This means that if you need to leave the office but continue the conversation, or you wish to reduce costs by switching from your mobile back to your desk phone as you enter the office this can be done at the touch of a button.
Mitel Platforms
- 3300
Mitel handsets
Mitel Conference and Collaboration
Mitel Contact Centres
Mitel Mobile Twinning
Mitel Teleworker
Mitel Call Center Center Enterprise
Mitel Voice Messaging
Mitel Management
Mitel Case Studies