Mitel Speech Enabled Applications
Mitel Speech enabled applications can provide a number of benefits to
your employees and business. Speech access to corporate contact numbers,
voicemail and emails plus the ability to qualify the requirements of incoming
callers all helps make your business more efficient, look more professional
and further improve system access for home and remote workers.
The speech server offers a range of enterprise applications including the
Auto Attendant and Unified Messaging.
Mitel Speech Server Unified Messaging Mitel Speech Server Unified Messaging
is the first unified messaging solution that features natural speech as
a user interface to access and modify all aspects of Microsoft Exchange
2000/2003 and Outlook: inbox, calendar, contact list and task list. The
Speech Server Unified Messaging has powerful text-to-speech capabilities,
personal dialler and tool management/secure access capabilities
- A single unified inbox containing all messages (e-mail, voicemail and fax)
- A natural speech interface to the inbox, allowing users to navigate their inbox messages based on date/time, urgency, sender or type
- Integration of Microsoft Outlook contact list
- Text-to-speech e-mail reading
- Ability to reply to voicemail with e-mail and reply to e-mail with voicemail
- Message caching to ensure messages are not lost if Exchange or Active Directory Servers are down
- Support for forwarding calls to mobile communications devices
Mitel Speech Server Attendant is a speech-enabled auto-attendant with a personal dialer, mobility application and toll management solution that frees users from having to remember a myriad of telephone numbers and eliminates the frustration of dialing extensions by spelling last names.
The Speech Server Attendant allows users to make calls and access sophisticated telephony features simply by telling the system what to do.
- Support for two to thirty ports of simultaneous speech, corporate directories with up to 10,000 names and personal directories of up to 500 names
- Recognition of voice signatures to provide powerful and secure toll management capabilities
- Web-browser-based interface by which subscribers can manage their accounts and personal directories and system administrators can manage users, groups and classes of service
- LDAP (Lightweight Directory Access Protocol) integration and browser-based management capabilities that simplify set-up and administration
- Ability to forward calls to mobile workers
- Historical and real-time reports allowing administrators to measure call completion, recognition rates, latency, login failures and much more
- System greetings and operator transfer points that can be programmed to behave differently based on time of day, day of week and holidays
Mitel Interactive Voice Response (IVR) provides comprehensive read / write access to customer database information based on unique identifier, or menu selections, designed to meet the specific needs of individual Contact Centres business processes. Mitel IVR is fully customisable and offers speech recognition for menu traversal as well as text to speech playback of database information. With Mitel IVR, Contact Centre managers now have choice and control and the Contact Centre can benefit from offloaded caller queues, providing optimal utilisation of resources. Mitel IVR applications are developed in an open Rapid Application Development (RAD) environment for improved interoperability and timely deployments. They can be designed to respond to digits entered by callers or speech recognition. All IVR applications are delivered on an Intel based PC platform running Microsoft® and include a system administration module for managing and reporting on the system.
- Introduce information hotlines
- Route calls to relevant agent or mail box's
- Offer customer self service options
- Touch tone order entry
- Text to speech
- Automated attendant
- Database access