Non Geographic Numbers
Britannic provide a full range of non geographic services, including Free
Phone (0800 and 0808), Locally Rated (0845), National Rate (0870), Premium
Rate Services (0906 & 0907) and International Free Phone, each one
offering different benefits.
Non geographic numbers are transportable as they overlay a geographic "destination" number
(e.g. 08450501000 links to 01483242526). This provides greater flexibility
should you need to change the destination that the non geographic number
is linked to (for example moving location or for disaster recovery / business
continuity purposes). This will save time and money on rewriting and printing
literature and information about your company. This also means that should
your business suffer any issues at any site the number can be redirected
immediately and easily via a web browser.
Britannic provide all non geographic numbers at competitive rates. However,
Britannic also realises that the benefits are not just financial and have
such created a wealth of additional value added services to compliment
our offerings.
Benefits of Non Geographic numbers:
- Not tied to a specific location
- Memorable to the customer
- Free to set up and ongoing rental
- Excellent to evaluate advertising campaigns
- Link with both telephone and fax numbers
- Network level call reporting
- Can be fronted with IVR (Interactive Voice Response) services
- Business Continuity - automatic routing plans
Any company that receives their non-geographic numbers from Britannic Technologies will receive a free online number reporting tool. This can provide information on things such as total calls, caller location, lost calls and callers who got engaged tone. This reporting tool enables our customers to assess crucial statistics allowing data to be fed back into the company, delivering greater efficiency and identifying how to enhance your approach and service levels.
Example Reports:
- Lost Calls
- Time to Answer
- Call Duration
- Call Results (answered, lost, busy)
- Engaged Callers
- Call Volumes
- Caller by Location
- Answered v’s Presented
There are a number of routing plans providing network based ACD (Automatic
Call Distribution). For example, if you have multiple branches you can
arrange it so that anyone calling that number can be directed to their
local branch.
Britannic’s InboundCONNECT customers also benefit from access to a free,
web based number management tool. This enables users to access the site
and change / set up routing plans. Any changes to the plans are then immediately
available across the network (within 60 seconds). Like the reporting tool
this service is accessed from our secure customer extranet (CZONE).
0800 / 0808 free phone numbers
0800 are free to the person calling. The company receiving the call will
pay a pence per minute charge.
Free phone numbers are a proven method of attracting a significant number
of additional enquiries for your business. By offering prospective customers
the opportunity to contact you free of charge you are removing one of the
barriers to making the initial contact.
Britannic offer competitive rates on 0800 numbers but more importantly
they also offer a FREE reporting tool and the ability to manage your routing
plan, accessible via Britannic’s CZONE.
Britannic’s FREE reporting software enables you to track and monitor all
of the activity on your 0800 (and other non-geographic) numbers. This ability
allows your business to monitor your inbound traffic meaning you can tailor
marketing campaigns and adjust resource allocation where appropriate. Information
such as peaks and troughs are highlighted, plus information relating to
missed calls (including the phone numbers of those who received an engaged
tone) can all be reported on, meaning you can ensure you don’t miss those
all important business opportunities.
Managing your routing plans is also simple via CZONE. You have the ability
to change your plan and these changes can be made live within 60 seconds
of the confirmation of the changes.
There are no set up or rental charges for any Britannic non-geographic
numbers.
0845 local rate numbers
0845 numbers are charged at a local rate for your customers irrespective
of where they are calling you from in the country. Traditionally the
customer receiving the call would pay a pence per minute to do so, Britannic's
0845 customers can receive calls without a pence per minute charge.
0845 are a great way of creating a national presence and providing customer
equality for your business. It gives your company a nationwide appeal and
those not in the local area to your business pay the same call cost as
everyone else. By offering an 0845 number to customers/potential customers
you are giving people a memorable number that people can associate with
your business.
Britannic offer competitive rates on 0845 numbers but more importantly
they also offer a FREE reporting tool and the ability to manage your routing
plan, accessible via Britannic’s CZONE.
Britannic’s FREE reporting software enables you to track and monitor all
of the activity on your 0845 (and other non-geographic) numbers. This ability
allows your business to monitor your inbound traffic meaning you can tailor
marketing campaigns and adjust resource allocation where appropriate. Information
such as peaks and troughs are highlighted, plus information relating to
missed calls (including the phone numbers of those who received an engaged
tone) can all be reported on meaning you can ensure you don’t miss those
all important business opportunities.
Managing your routing plans is also simple via CZONE. You have the ability
to change your plan and these changes can be made live within 60 seconds
of the confirmation of the changes.
There are no set up or management charges for any Britannic non-geographic
numbers.
0870 National Rate & 0871 Numbers
People calling 0870 numbers will pay a national rate and the company receiving
the calls will receive a revenue rebate, this can be a valuable revenue
stream which can be used to contribute towards the cost of providing
the service.
People calling 0871 numbers will pay a fixed charge, typically 10 pence
per minute. Again the company receiving the calls will receive a revenue
rebate, this can be a valuable revenue stream which can be used to contribute
towards the cost of providing the service.
By using an 0870 or 0871 number to customers/potential customers you are
giving people a memorable number that people can associate with your business
and creating a revenue stream that can contribute towards the cost of running
the service.
Britannic offer competitive rebates on 0870 and 0871 numbers but more importantly
they also offer a FREE reporting tool and the ability to manage your routing
plan, accessible via Britannic’s CZONE.
Britannic’s FREE reporting software enables you to track and monitor all
of the activity on your 0870 and 0871 (and other non-geographic) numbers.
This ability allows your business to monitor your inbound traffic meaning
you can tailor marketing campaigns and adjust resource allocation where
appropriate. Information such as peaks and troughs are highlighted, plus
information relating to missed calls (including the phone numbers of those
who received an engaged tone) can all be reported on meaning you can ensure
you don’t miss those all important business opportunities.
Managing your routing plans is also simple via CZONE. You have the ability
to change your plan and these changes can be made live within 60 seconds
of the confirmation of the changes.
There are no set up charges or management charges for any Britannic non-geographic
numbers.
Premium Rate Number 0906 & 0907
Premium rate numbers are used to generate revenue, typical examples include
customer support / help lines, competitions, fax back services etc.
Britannic provide a full range of premium rate numbers ranging from 10
pence per call/minute to £1.50 per call/minute.
The company receiving the calls will generate a (pence per minute) revenue
stream for all calls received.
The services provided in conjunction with premium rate numbers are regulated
to ensure that the end caller is fully aware of the costs involved and
that the charges are fair.
The organisation that regulates the use of premium rate numbers and services
is called ICSTIS. Their approval will need to be sought prior to using
premium rate numbers. To do this a special certificate needs to be completed
and submitted for their review, this can obtained from the ICSTIS web site,
www.icstis.org.uk.
Should you require any assistance or indeed wish to discuss which options
and revenue payments are best suited to your needs, please feel free to
discuss with Britannic's Network Services department.
Britannic offer competitive rebates on premium rate numbers and access
to the FREE web based reporting tool and the ability to manage your routing
plan, accessible via Britannic’s CZONE.
Britannic’s FREE reporting software enables you to track and monitor all
of the activity on your numbers. This ability allows your business to monitor
your inbound traffic meaning you can tailor marketing campaigns and adjust
resource allocation where appropriate. Information such as peaks and troughs
are highlighted, plus information relating to missed calls (including the
phone numbers of those who received an engaged tone) can all be reported
on, meaning you can ensure you don’t miss those all important business
opportunities.
Managing your routing plans is also simple via CZONE. You have the ability
to change your plan and these changes can be made live within 60 seconds
of the confirmation of the changes.
There are no set up charges or management charges for premium rate numbers
with Britannic Technologies.
Key Benefits of Premium Rate Numbers
- New revenue stream
- Link with telephone or fax numbers
- Business Continuity / Resilient Routing Options
- Number moves with your company
- Excellent to evaluate marketing campaigns
- Free to set up and run
- Can be fronted with IVR
- Minimise time wasting calls
International Free phone numbers
International free phone numbers allow you to provide a number that your
customers and prospective customers can call free from overseas and be
answered in the UK. The company that receives the call will then pay
a pence per minute charge for the calls.
A great benefit of these numbers is that as these numbers are terminating
directly in the UK there is no need to have an overseas presence to answer
these calls and as with all non geographic numbers we are able to move
the terminating numbers if you move offices.
Numbers are available for nearly all countries in the world, simply contact
Britannic to provide set up wherever you need.
Key Benefits of International Free phone
- Local presence in any country world wide
- Improved response from overseas
- Simple centralised operations
- No set up fees or annual rentals
- Simple pence per minute rates