Britannic Technologies has been
announced as the winner of the Westcon Avaya 'Marketing
Excellence Award' sponsored by the Chartered Institute of
Marketing
(CIM).
Judges
were particularly impressed with the return on investment
demonstrated within the entry.
The submission focused on Avaya SME
marketing and highlighted innovation and how the solution met the
end user customer's business objectives.
Jonathan Sharp, Sales & Marketing Director at
Britannic Technologies, made the following statement: "I am
delighted that Britannic Technologies have been recognised by
Westcon with the accolade of "Marketing Excellence Award" in
recognition our comprehensive integrated communications program,
which includes our newsletter, corporate website, telemarketing,
direct mail, trade exhibitions, regular seminars, and culminates in
our annual flagship event, Britannic's Convergence Summit, which is
now in its 7th year. This is fantastic news as it is real
recognition to the team who work so hard to clearly communicate the
developments and business benefits that can be derived within our
fast moving market place and innovative portfolio, which can all
too often be confused with technical terms and TLAs! My
vision of building a customer led communications program began at
the BT Tower with our first Convergence Summit in 2004 and has
gained momentum year on year and is firmly positioned as an
industry leading event. We look forward to the future
with great excitement as our business grows and we continue to
develop new and innovative marketing communications channels, some
of which will be launched within the coming weeks!"
Tags:BritannicAwards
Britannic have been shortlisted at both key industry awards
events and in two categories for each of them!
COMMS NATIONAL AWARDS 2010
Shortlisted for:
Enterprise Hosted Solution
Enterprise Mobile Solution
Now in their 9th year, the CN Awards are regarded as the
'Oscars' of the ICT Channel. The Awards have developed an
undisputed reputation and being nominated is a huge accolade in
itself.
The winner will be announced on 14th October.
CRN CHANNEL AWARDS 2010
Britannic have been shortlisted in two categories:
Convergence Reseller of the Year
Mid Market Reseller of the Year
The results will be announced on 18th November.
It is pleasing to have recognition within the channel for being
a highly successful and experienced supplier of complex
solutions. We are looking forward to the results.
This event at a glance
16Sep
- Location
Mitel City Offices, Bishopsgate, London
- Speakers
Mitel, ComputerTel, Trailfinders, Britannic Technologies
Event Overview
Intelligent Contact Centre Solutions, Technology
Seminar
The seminar will explore the real business benefits the latest
Unified Communications solutions can bring to your Call or Contact
Centre.
We will be looking at how the latest technology can bring
intelligence to your Call or Contact Centre, giving enhanced
productivity and call handling, improved management visibility and
control, offer a superior customer service, lower call spend,
introduce home and remote agents, implement a business continuity /
disaster recovery plan and much more. We will also be looking at
the move to Virtualisation and the Cloud, as well as the benefits
of SIP Technology.
The seminar includes presentations from both Britannic
Technologies and Mitel, a range of customer case studies, followed
by live demonstrations of the latest Unified Communications
solutions within Mitel's demonstration suite.
The seminar will conclude with lunch and the chance to have
one to one meetings with Britannic Technologies experienced account
managers.
Agenda
09:30 Registration & Coffee
10:00 Welcome & Introduction
10:05 Unified Contact Centres & Workforce
Management Solutions - Jayne Grazette, Mitel
10:45 Contact Centre Resilience, Virtualisation
& Computer Telephony Integration - Jonathan Sharp, Britannic
Technologies
11:15 Coffee
11:30 PCI Compliance - the value of call
recording - Jerry Das, ComputerTel
12:00 Trailfinders Technology in Action - Giles
Breton, Trailfinders
12:15 Technology Exhibition and
Demonstrations
13:00 Lunch & Networking
14:00 Close
Benefit from our combined experience
….
• Workforce management • Skills based routing • IVR •
Call recording • Screen playback • Agent appraisal systems • CTI -
screen pop up / PC dialling • PCI compliance • Home/remote or
teleworking • Real time and historic reporting •
CRM integration • Multimedia communications • SIP • Cloud
technology • Call/contact centre virtualisation • Contact Centre
resilience • Business continuity • Unified communications
09:30 - 14:00, 16th September 2010, Mitel City
Offices, Bishopsgate, London
Tags:Mitel
The Call Centre & Customer Management Expo
showcases not only improvements that can be made within your call
centre but also brings together key individuals that will help you
achieve unparalleled results.
Offering a blend of integrated customer products and
services, cutting-edge education programmes and unique networking
opportunities, no matter what your business objectives Call Centre
& Customer Management Expo will
provide you with the full array of solutions.
We will be exhibiting on Stand Number: A9
Come and chat to us about your Call Centre and Customer
Management requirements and test the latest solutions live on our
stand.
Tags:Britannic