This event at a glance
14Jun
- Location
Mitel City Office, Bishopsgate/ Polycom Dashwood House
- Speakers
Mitel; Britannic Technologies; Red Box; Polycom
Event Overview
Download
invitation
The imminence of the Olympic Games in London is bringing to the
forefront of all our minds the inevitable challenges of transport
and what alternatives can be put in place to mitigate any
disruption.
Britannic Technologies have been delivering flexible working
solutions to clients for a number of years, but as technologies
change the solutions become simpler, more secure and more cost
effective to implement.
Who should attend?
Business leaders, IT Directors and Managers will be interested
to hear the latest research on flexible working and how call
recording can be incorporated into a flexible working
environment.
You should attend if you
would like to...
- Understand the benefits of mobile call recording
- Hear about Mitel's latest research into flexible working
- Learn how a single supplier can provide convergence across your
entire network
- Simplify IT management across the entire estate
- Review affordable video conferencing
- Help support your business continuity plans
Agenda
| 09:30 |
Registration & coffee |
| 10:00 |
Welcome & introduction |
10:05
|
Mitel's Research into Flexible Working |
10:45
|
Red Box Recorders - Call recording on mobiles |
11:15
|
Coffee |
11:30
|
Planning & Implementation with Britannic Technologies |
12:00
|
Product demonstrations |
| 12:15 |
Lunch & networking |
13:00
|
Registration at Polycom |
13:30
|
Developing a strategy with Britannic Technologies |
13:45
|
Video conferencing solutions |
14:15
|
Polycom Tour |
15:15
|
Tea and discussion |
| 16:00 |
Close |
We recommend registering your interest early in order to avoid disappointment
Tags:Mitelpolycomred boxvideo conferencing
Tuesday 22 November 2011 -
Britannic Technologies, a long-standing Mitel Premier Partner has
just been awarded the accolade of Housing Specialist in recognition
of the comprehensive integrated telephony solutions they have been
supplying into the housing sector for over ten years.
Britannic Technologies deliver value for money through telephony
and ICT, helping housing associations to achieve their key
objectives. Britannic Technologies has developed strategic
partnerships with a wide range of Housing Associations to help
create business enabling, resilient telephony platforms to support
both current and future business needs. Britannic has worked hand
in hand with Family Mosaic, among others to develop a strategy that
will set the organisation apart from other housing associations.
According to Saul Stevens, IT Director of Family Mosaic, "we
now have a clear technology road map with a well-defined migration
path and options to make our telephony technology work harder for
us."
"Britannic's approach to working with Family Mosaic is
illustrative of their comprehensive understanding of our sector and
their ability to really help organisations align technology with
business goals" Saul Stevens, Family Mosaic.
Wakefield District Housing have recently started using the
services of Britannic Technologies. This comment from Eric
Backhouse is indicative of the service they receive.
"Since transferring IP-Telephony support to Britannic they
have proved from day one that they are more than just a market
leading support organisation. It would be easy to say that we
are a partnership and that together we are delivering quality
telephony services to Wakefield and District Housing tenants and
employees. But that isn't the case; on top of being a support
provider, and partner, helping me reduce costs while still
improving services, they are the friend that we all need from
time-to-time. If we have a bit of a problem, or want a bit of
advice, Britannic have demonstrated that we 'just need to pick up
the phone and ask them', and that sort of support is
priceless."
If you would like to find out more about Britannic's housing
solutions please visit the Housing Section of this website.
Tags:Mitel
This event at a glance
12May
- Location
Mitel City Offices, Bishopsgate, London
- Speakers
Ian Exton (WWF); Ian Bevington (Mitel); Mark Burton (Ipanema); Jonathan Sharp (Britannic)
Event Overview
Download
invitation
Who should
attend?
CIOs, IT Directors and Managers
wanting to combine the power of virtualisation and unified
communications to enable mission-critical voice applications to
join enterprise business applications in the mainstream data
centre.
You should attend if you
would like to...
- Learn how a single supplier can provide convergence across your
entire network
- Understand the benefits of managing voice telephony and
virtualisation as a single entity
- Simplify IT management by rolling out and managing applications
centrally
- Deliver enhanced security and business continuity
- Consider SIP trunks and moving telephony services into the data
centre / cloud
- Hear first hand why WWF chose to go down the path of
virtualisation
- Gain unprecedented operating cost savings
Agenda
The agenda for the day incorporates
a range of topical areas concerning the latest voice virtualisation
solutions from Mitel.
09:30
Registration & coffee
10:00
Welcome & introduction
10:05
"Virtualisation & New World Communications"
-
Jonathan Sharp, Sales & Marketing
Director, Britannic Technologies
10:45
"Real Time Voice in a Virtualised
Environment" -
Ian Bevington, Solutions Marketing
Manager, Mitel
11:30
Coffee
11:45 "WAN
Governance" -
Mark Burton, Director, Product Management,
Ipanema
12:15 "The
Case for Virtualisation" -
Ian Exton, Network Manager, IT &
Facilities, WWF
12:45
Technology exhibition & demonstrations
Lunch & networking
14:30
Close
09:30 Registration &
coffee
10:00 Welcome &
introduction
10:05 "Virtualisation &
New World Communications" -
Jonathan Sharp, Sales & Marketing Director, Britannic
Technologies
10:35Case Sudy- Phil Stevens,
Group Head of IT, Ascertiva Group
11:05"Real Time
Voice in a Virtualised Environment" -
Ian Bevington, Solutions Marketing Manager, Mitel
11:45 Coffee
12:00 "WAN Governance" - Mark
Burton, Director, Product Management, Ipanema
12:30 "The Case for
Virtualisation" - Ian Exton, Network Manager, IT & Facilities,
WWF
13:15 Technology exhibition
& demonstrations
Lunch & networking
14:30Close
Tags:IpanemaMitelvirtualisationWWF
Britannic Technologies has received "official" notification from
Mitel SIP Center of Excellence that it has successfully completed
Mitel-Compatible Test (MCT) certification between the Britannic SIP
Trunking solution netX and the Mitel 3300 (MCD
4.1) platform.
As a result of this successful certification
netX will be listed in the Mitel Global Solutions
Catalogue.
Britannic Technologies' Carrier Grade SIP Trunking Platform
netX has been extensively developed and rigorously
tested to ensure reliability, flexibility and interoperability in
this complex communications environment.
netX is a "business class" SIP exchange
platform which has direct connection into the BT network for the
large scale routing of IP telephone calls. This has enabled
our customers to work towards a strategy of moving towards a single
standardised network infrastructure.
Reliability
The netX infrastructure is fully
resilient both physically and virtually and the network is
controlled end to end to guarantee carrier-grade quality.
Backup trunks are available over a number of access methods.
Security
Every call made through netX is
authenticated and transported across private network links; each
session is kept separate to ensure privacy. Transport Layer
Security (TLS) is available on request.
Features
netX supports multiple protocols,
support for any SIP codec, it provides full NAT support and is
integrated with Microsoft's OCS platform and BriPORTAL gateway
support for backwards compatibility for TDM. It provides full
disaster recovery options.
Flexibility
Numerous access methods are available across a
multitude of interconnect models and channels can be added
incrementally.
Cost savings
These can be achieved through consolidation of
lines and lower cost call routing via SIP.
Tags:BritannicnetXMitel
This event at a glance
16Sep
- Location
Mitel City Offices, Bishopsgate, London
- Speakers
Mitel, ComputerTel, Trailfinders, Britannic Technologies
Event Overview
Intelligent Contact Centre Solutions, Technology
Seminar
The seminar will explore the real business benefits the latest
Unified Communications solutions can bring to your Call or Contact
Centre.
We will be looking at how the latest technology can bring
intelligence to your Call or Contact Centre, giving enhanced
productivity and call handling, improved management visibility and
control, offer a superior customer service, lower call spend,
introduce home and remote agents, implement a business continuity /
disaster recovery plan and much more. We will also be looking at
the move to Virtualisation and the Cloud, as well as the benefits
of SIP Technology.
The seminar includes presentations from both Britannic
Technologies and Mitel, a range of customer case studies, followed
by live demonstrations of the latest Unified Communications
solutions within Mitel's demonstration suite.
The seminar will conclude with lunch and the chance to have
one to one meetings with Britannic Technologies experienced account
managers.
Agenda
09:30 Registration & Coffee
10:00 Welcome & Introduction
10:05 Unified Contact Centres & Workforce
Management Solutions - Jayne Grazette, Mitel
10:45 Contact Centre Resilience, Virtualisation
& Computer Telephony Integration - Jonathan Sharp, Britannic
Technologies
11:15 Coffee
11:30 PCI Compliance - the value of call
recording - Jerry Das, ComputerTel
12:00 Trailfinders Technology in Action - Giles
Breton, Trailfinders
12:15 Technology Exhibition and
Demonstrations
13:00 Lunch & Networking
14:00 Close
Benefit from our combined experience
….
• Workforce management • Skills based routing • IVR •
Call recording • Screen playback • Agent appraisal systems • CTI -
screen pop up / PC dialling • PCI compliance • Home/remote or
teleworking • Real time and historic reporting •
CRM integration • Multimedia communications • SIP • Cloud
technology • Call/contact centre virtualisation • Contact Centre
resilience • Business continuity • Unified communications
09:30 - 14:00, 16th September 2010, Mitel City
Offices, Bishopsgate, London
Tags:Mitel