Privacy Policy

Britannic Technologies Limited are registered in England and Wales under company number 2097097 with our registered office at Britannic House, Merrow Business Park, Guildford, Surrey, GU4 7WA. Our VAT number is 2097097.

If you want to ask us anything about this policy or have any comments or complaints on or about our Website, please email us at enquiries@btlnet.co.uk or call us on 0845 056 2000.

We take the security and privacy of our customers and of users of this Website very seriously.

Please read the following privacy policy to understand how we use and protect the information that you provide to us. We have an up-to-date entry under the Data Protection Register in the UK. This can be seen at: http://www.dpr.gov.uk.

Information we collect from you

The type of information we will collect about you includes:
• Your name
• Address
• Phone number
• E-mail address
• Usernames and passwords
• Other information that we may need or that you may disclose to us from time to time in the course of us performing a contract for your company or other legal entity who is Britannic's customer ("Company"), providing goods or services that you request, or for marketing or market research purposes.

We also record and monitor all phone calls made through Britannic's facilities and services, which may capture your personal data.

Use of personal data

Your information will enable us to provide you the goods or services that your Company requests and to perform any Contract with your Company. We may also use your personal information for market research and customer satisfaction purposes, and so that we can administer, support, improve and develop the services that we offer. We may contact you from time to time to let you know of various products and services which we believe may be of interest to your Company.

We may share your personal information and with carefully selected third parties whom we work with, to provide services to you and to enable us to carry out our business. We may also from time to time appoint data processors to process your personal information on our behalf, though we will ensure that this is carried out in accordance with the Data Protection Act 1998.

If our company or any of its assets are sold to a third party, we will usually in these circumstances provide access to or transfer a database containing your personal details to the purchaser of our
company.

If we need to transfer your information outside the European Economic Area for uses other than to fulfil orders that you or your Company have placed with us, we will first obtain your consent or ensure that such transfer is otherwise carried out in accordance with the applicable UK legal requirements for protection of the security of your data in these circumstances.

Where you are allocated a username to use a Britannic service, we will keep a record of your username and password to administer the service. You must keep all passwords, logins and user names in relation to the use of the Britannic's services confidential and private.

Any Company who has a contract with Britannic is responsible for be responsible for amending and/or updating the list of usernames and passwords relevant to the Services it receives from Britannic to ensure that this is up-to-date and current (for example when employees leave a Company).

Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law, the terms of any court order or to any law enforcement or regulatory authorities.

Cookies

A cookie is a small information file that is sent to your computer and is stored on your hard drive.
Some websites use cookies to remember users' email addresses or log on details. We use cookies on our Website. We may also use other technology to track the patterns of behaviour of registered and non-registered visitors to our Website. The information collected in this way can be used to identify you unless you modify your browser settings so as to not accept cookies.

Every time you connect to our Website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you have looked at and which browser you use to view the pages. This information helps us to understand which areas of the Website are of particular interest and which pages are not being requested. It also tells us the number of 'hits' on the Website. Information that is collected via Cookies is used in accordance with this Privacy Policy.

Retention and storage of your information

We do not keep your personal details for longer than we require for the purposes that we have mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so in secure circumstances.

Checking your details

You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, though this does not affect Britannic's customers' right to view their contact details on our CZONE system.

Security

We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. If we share personal data with third parties in accordance with this Privacy Policy, we will take all reasonable measures to ensure that such third parties also take appropriate security measures in relation to your personal data.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, by email notification.

Unsubscribe

If you wish to refuse to receive any marketing communications from us to you, please let us know at any time by emailing us on unsubscribe@btlnet.co.uk and we will comply with your request.

CONTACT INFORMATION:

We are always pleased to hear from you. All comments, queries and requests regarding our services are welcomed.

You can send an email to: feedback@btlnet.co.uk

Or write to us at:

Britannic Technologies Limited, Britannic House, Merrow Business Park, Guildford, Surrey, GU4 7WA.