Account Management
Britannic Technologies use a proactive account management system where
each customer is allocated an experienced account manager, as part of their
role they will agree a suitable structure for your regular account meetings.
Typically this is undertaken either Monthly or Quarterly.
Their main roles are:
- Act as the interface between our organisation and our customers
- Evaluate how to align the available products and services to your objectives
- Review your requirements both strategically and tactically
- Discussing the various options open to you and the relevant merits of each
- Agreeing the best fit for your particular needs
They will undertake regular account meetings with you to review how both operational and strategic needs are being met.
Your allocated Account Manager will also review all aspects of your experience and feedback any specific requirements.
Account Managers act as an escalation point, owning projects until conclusion, acting as a focal point between Britannic's Customer Service & Project Management Teams and the Strategic Partners we work with.
They will keep you abreast of new features, services and technologies - highlighting their relevance to your operations and the benefits that can be achieved.
The account management function is supported with organised events and regular communications from Britannic's marketing department.