Software Development
Bespoke software development is available from Britannic Technologies.
Our highly qualified and dedicated experts within our development team
actually create, develop and master a lot of Britannics Business and Communication
Solutions on offer.
Britannic Technologies have developed a large range of bespoke technology which are available to benefit your company and can tailor make software to cater for your exact needs, as in this day an age being able to see and manage all aspects of your business is vital, and so the Britannic Technologies focus on and has developed these key areas:
Customer Relationship Management
Businesses of all types are refocusing their approach to customer contact
and reviewing how they can build strong, long lasting and profitable customer
relationships. At Britannic we believe in competitive advantage - through
effective utilisation and deployment of technology.
Britannic have developed a comprehensive database system called ProMark, which has many benefits within helping in the area of CRM.
Improves efficiency - Work more effectively both internally and externally, across all aspects of your business - with your employees, customers, partners and suppliers.
Improved use of resources – through increased management productivity and effectiveness of your staff. It will provide invaluable insight, as to how you can improve your service and identify how, when and where to allocate resource to attract new customers.
Integration - combines Sales, Marketing and Customer Service capabilities
into a modular Enterprise Application Suite. It provides you with the technology
and functionality needed to obtain consistency and excellence in customer
service - creating the optimum “experience”, at every contact point throughout
your organisation
Most importantly in today’s competitive climate it will help you optimise
your existing customer relationships, improving customer loyalty and sales
revenues. In summary, ProMARK will deliver increased operational efficiency
and a reduction in costs - which in turn will boost the profitability of
your business. As ProMARK is highly flexible and cost effective to deploy,
it will provide you with a rapid and quantifiable Return on Investment.
Call Management System - BriLOG
BriLOG is a powerful and easy to use Call Management software application
designed by Britannic Technologies. It combines speed, accuracy and flexibility
- with the convenience desktop access. Bri LOG will give you access to
information to help you improve productivity, identify service improvements
and manage and control costs.
As Bri LOG is a networked product it can be accessed from other users
in the business (LAN) or used to analyse information across multiple telephone
systems (WAN). Bri LOG 's powerful report scheduler will enable you to
create report templates which your business needs. Once they are created
the are then automatically distribute and received to relevant people and
departments, either via email, web, save to file location or specified
printers. Information Bri LOG provides a wide range of reports, statistics
and graphs providing the necessary information to get the most out of your
business communications.
The key features of BriLOG are:
- User Friendly Desktop Interface
- Comprehensive range of standard and “self configurable” reports
- Single or multiple site analysis – LAN & WAN
- Scheduled Reports – and automatic distribution to file, html repository,
- printer or e-mail
- Drill Down facility to detailed reports
- Exportable report formats – csv, txt, pdf, xls, xml, doc, lotus…
- Easy to use Administration / Configuration module
- On Screen or e-mail alerts if connection to logger is lost
- CLI, DDI and Account Code Analysis
- Cost Centre Analysis
The key benefits of BriLOG are:
- Easy to use application
- Interrogate data across the LAN (Local Area Network) and / or WAN (wide
Area Network)
- Analyse resources, staff and telephone lines
- Understand peak traffic periods and plan accordingly
- Understand and improve response times
- Manage, control and reduce costs
- Quick and easy to access to information – especially with automated
- output
and scheduled reports
- Easily extend access to additional users or departments across thebusiness
- Review how many times a specific number or range of numbers have called
you – customers, suppliers etc
- Analyse the success of advertising campaigns or operations
- Identify “abuse” calls to particular numbers such as “0906” premium rate services
Hosted SMS Application - BriMESSENGER
BriMESSENGER helps businesses harness the power of SMS, which is recognised as the fastest growing method of communication - supporting the increasing demand for mobility, flexibility and extended opening hours.
BriMESSENGER is a hosted application. It supports instant message communication between any PC and any mobile handset (or pager).
As it is a hosted application you can benefit from improved communication with field based staff, suppliers or customers - without the associated expensive of additional on-site hardware, software or can be used in marketing campaigns or to make your existing customers aware of new products or services or specific information they may need to know.
Once registered the nominated PC users can send and receive messages to any mobile, or pager that receives SMS (staff, customers, suppliers or partners). A PC user simply types in an email and distributes it to the appropriate mobile user(s). This email is received by BriMESSENGER and automatically converted into text format and distributed to the appropriate mobile(s) or pager(s). The mobile user sending a message from a mobile handset or a two way pager would submit their message using the SMS service. Again this is received by BriMESSENGER and automatically converted back into an email - which is delivered to the appropriate recipients' email address.
Also BriMESSENGER is free to set up and you only by the amount you need with no expiry or use by date on these messages purchase, so you can use it as often or as little as you require, with no additional costs involved.
The benefits of using BriMessenger are:
- There is no hardware or software costs
- No Complicated installation or implementation issues
- Seamlessly introduced into existing operation and works with any email
application.
- Supports any mobile devise that supports SMS and Pagers.
- Dramatically reduces administration time when contacting multiple groups.
- Supports greater choice and flexibility when contacting your chosen audience.
- Substantial Time and Cost savings when contacting mobile based staff, suppliers
and customers.
- If low or no signal the message is stored and distributed the instance contact is back in range, which mean the person the message is intended for receive it.
Enterprise Reporting
Britannic Technologies can effectively implement, manage and control business processes against your own defined SLA's (Service Level Agreement), giving you access to fast accurate and comprehensive information. BDS (Britannic Data Solutions) are specialists in the generation of reports providing the information you need in a format you understand.
To achieve this, the business may require information from databases used
in different functional areas - often in several different database formats.
BDS uses the Business Objects (and Crystal) product range as the basis
for enterprise wide reporting. BDS develop data universes which provide
the necessary database bridging. This often provides adequate reporting
solutions for decision support purposes without the need to implement physical
data merging, which saves large amounts of time and insures the information
is more accurate.
Britannics Development team construct Business Objects universes to cover the following cross- functional areas.
Asset discovery repositories and change management Helpdesk (various)
Oracle Financial's
Lucent Telephone Switches
With this comes the ability to construct and manipulate reports at the
desktop. Users can easily drill through and construct their own views of
the data with which they are presented.
The pro-active aspect of these developments utilises the Intelligent Agent
and Document serving capabilities of Business Objects, where results from
a scheduled report can be used to trigger alerts via e-mail, intranet or
the internet, to selected employees or departments within your company.