http://www.btlnet.co.uk/rss-all.xml Britannic Technologies 25 years of innovation and best practice helping our clients realise the many benefits of Unified Communications and IP Convergence. customers achieve. Thu, 17 May 2012 23:00:40 GMT Britannic Techologies http://www.btlnet.co.uk/services--solutions/hosted-telephony Hosted telephony is a cost-effective and resourceful way of delivering telephony, as opposed to traditional, on-site solutions. It provides the highest levels of quality and service for your business communications, using the latest Voice Over IP Technology and IP Phone Handsets. We offer a number of solutions from our partners, as well as netPBX, our own hosted VoIP solution. Avaya Mitel netPBX Benefits: Hosted telephony is provided as a cost per user per month (PUPM) at point of entry - no upfront capex budget required. Flexibility - BVT can scale services up and down to meet evolving business requirements. Hosted telephony is fully monitored, managed and kept up to date. No need for internal IT resource for support and management. No premise based datacentre requirements and associated costs i.e rackspace, power, air conditioning, support etc. Business Continuity - cost PUPM includes geographically resilient failover across diversely networked datacentres for enterprise and contact centre users. SIP DDIs can be routed to any location. Dramatically reduce IT costs (typical savings of 50 - 70% overall). Thu, 17 May 2012 11:42:59 GMT http://www.btlnet.co.uk/services--solutions/hosted-telephony http://www.btlnet.co.uk/services--solutions/hosted-telephony/netpbx netPBX is a hosted VoIP solution for small businesses, branch offices and homeworkers. netPBX hosted VoIP delivers that big business impression with simple monthly charging and without the drain on capital and resources. Simple set up Comprehensive feature set Innovative call routing Straightforward web administration Can complement existing telephony Read more netPBX brochure Thu, 17 May 2012 11:41:54 GMT http://www.btlnet.co.uk/services--solutions/hosted-telephony/netpbx http://www.btlnet.co.uk/services--solutions/hosted-telephony/netpbx/typical-netpbx-environments Homeworkers netPBX provides an easy to deploy homeworker solution. It can be easily integrated into a head office PBX environment to enable free on-net calls, central call billing and management, extension to extension dialling, advanced call routing functionality linking home user to office worker, with an on demand service that reduces the overhead of supporting remote staff. Single offices Businesses operating out of a single location will find netPBX an extremely cost effective alternative to installing a new traditional telephone system from scratch.  The timescales involved are dramatically shorter than conventional installations. Branch locations Businesses with branches or multiple locations, including homeworkers, will see some of the greatest benefits from netPBX. The subscription model enables complete flexibility and scalability;  users can be added or removed from the system immediately by the administrator through a simple web portal, and new branches can be up and running rapidly and gain free on-net calls and call routing across the whole organisation. Lost calls will be a thing of the past and both customer services and business continuity improved. Franchises The franchisor can ensure  consistency throughout their franchises,  control the numbers used and manage changes of and to franchisees, whilst having access to call logging and billing information. netPBX simply delivers a professional look and feel without high cost and management overhead, allowing franchisees to concentrate on growing the business with a system that will support them. netPBX can be provided as part of the franchisee package; it will enable franchisees to play marketing messages, move calls between users, reroute to mobiles and, if required, route calls to a central answering point to accommodate demand, ensuring customers receive the best possible service. Distributed organisations In a head office environment netPBX can be rolled out both internally and externally and can be used across multiple locations and rolled out to the supply chain who can then benefit from free on-net calls. netPBX delivers reduced overheads and real flexibility. Existing phones systems Migrating from one phone system to another is a major project and  netPBX provides the ideal blended architecture.  Where your business requires a mix of legacy phone systems and hosted telephony, netPBX can provide a seamless bridge between old and new. netPBX has the unique capability of providing a uniform dial plan and centralised dialling. Temporary sites Temporary sites can be equipped with professional telephony extremely quickly and cost effectively using netPBX. All that's required is an internet connection, which Britannic can also provide. netPBX brochure Thu, 17 May 2012 11:38:55 GMT http://www.btlnet.co.uk/services--solutions/hosted-telephony/netpbx/typical-netpbx-environments http://www.btlnet.co.uk/services--solutions/hosted-telephony/netpbx/how-netpbx-works Web registration & set up New users to the netPBX platform are issued with a secure logon to the hosted system.  Through the netPBX portal users are set up with ease, including allocation of telephone numbers, extensions, phones, call routing plans and associated functionality. IP connection netPBX is accessed via an IP connection which links the phone users to the hosted telephony platform.  All calls into and out of the service pass through netX, a carrier grade SIP exchange, which links directly into BT's public telephone network. The IP link will typically be a business grade DSL connection which is linked via a private network, thereby not suffering from the quality and congestion issues associated with the public internet. Resilient technology All of the intelligence and call handling is stored in a highly resilient and available data centre environment, which is fully managed and redundant. This core system has direct connections via SIP into the BT public network. SIP is an internationally recognised and well established standard for routing telephone calls across data (IP) networks. This means that telephone calls can now be routed alongside data, providing a more efficient solution and importantly the ability to automatically reroute the calls to alternative destinations in the event of business disruption. Plug & play telephony SIP phones are automatically configured and provisioned (with user name and number) to connect to the host providing a true plug and play for telephony.  All the features and control of the system are then managed via a web portal including comprehensive call routing and IVR applications, providing the benefits of the latest technology without the complexity. netPBX brochure Thu, 17 May 2012 11:38:21 GMT http://www.btlnet.co.uk/services--solutions/hosted-telephony/netpbx/how-netpbx-works http://www.btlnet.co.uk/who-we-are/partners/avaya Avaya is a global leader in enterprise communications systems, providing Unified Communications (UC), contact centres (CC), and related services to businesses and organisations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art solutions that improve efficiency, collaboration, customer service and competitiveness. Avaya has a rich heritage of research and development of market-leading software applications, enterprise telephony and IP technologies, establishing best practices to allow companies to better service their customers. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions to turn what used to be "just a utility" into a networked, unified system that fosters growth. Avaya has a laser-like focus on enterprise communications systems. Avaya has now extended its expertise in the cloud by delivering next-generation communications solutions, driven by the need to collaborate more effectively with co-workers, partners, and customers. The Avaya Collaborative Cloud™ framework enables organizations and partners to build, deliver, use, and enhance their cloud offerings - to transform the way people work together. Avaya Collaborative Cloud is delivered over a single, open, scalable communications architecture from Avaya and its partners. With a network infrastructure extending across the entire enterprise, the Avaya solution leverages the rich and compelling suite of Unified Communications (UC) and Contact Center (CC) solutions from the world's proven communication leader. Organizations large and small will benefit through better business results - with the added ease of a consumer-like experience for end users.  (Read more) Thu, 17 May 2012 11:13:48 GMT http://www.btlnet.co.uk/who-we-are/partners/avaya http://www.btlnet.co.uk/services--solutions/hosted-telephony/mitel-hosted-solutions Migrate your Mitel solution into the Cloud Our VMWARE resilient cloud service platform provides a truly flexible managed service where services can be scaled up and down as required by the business. Technology developments such as SIP, next generation networks and datacentre hosting mean that purchasing and maintaining on-premise solutions is no longer the only option. Britannic Technologies are well versed in helping customer migrating premise based Mitel systems and licensing into the cloud.  Recent examples include a Trailfinders running from two resilient locations which provides Mitel telephony, call centre technology, CTI and call recording across 29 centres throughout the UK, thereby simplifying management, improving resilience and reducing costs considerably.  WWF have also virtualised both data and voice in fully resilient datacentres across the UK all acting as one dynamic system seeing major benefits in costs and power consumption. Selecting a fully hosted managed solution from Britannic reduces costs, is easy to use and quick to implement and can be integrated into existing systems enabling your organisation to develop a bespoke strategy that works to meet your business goals - whilst leveraging your existing investment in Mitel. Thu, 17 May 2012 09:00:57 GMT http://www.btlnet.co.uk/services--solutions/hosted-telephony/mitel-hosted-solutions http://www.btlnet.co.uk/news--events/2012/march/bring-your-own-device-avaya-seminar-24-may BYOD Readiness Solution Checklist The "Bring Your Own Device" Boom Managing flexible working and the 'Bring Your Own Device' culture Avaya is a global leader in enterprise communications systems that improve efficiency, collaboration, customer service and competitiveness, recognised by Frost and Sullivan with the 2011 Global Market Share Leadership Award. Avaya is identified as a leader in the Gartner Magic Quadrant for Unified Communications. Who should attend? Technology strategy makers wanting to discuss how best to capitalise upon the Bring Your Own Device boom and unify their entire communications infrastructure by taking advantage of the latest developments in ICT. Attendees will understand how our solutions can help to... Significantly reduce telecommunications and management costs Lower their total cost of ownership Increase business agility Focus areas Flexible working and collaboration solutions Distributed SIP-based system solutions and multi-vendor integration Bridged networks combining private DSL, Ethernet connections and IPVPN connections Business continuity - guaranteeing the performance of business critical applications Managed solutions which will significantly reduce capital expenditure Download invitation Agenda The agenda for the day incorporates a range of topical areas concerning the latest in flexible and remote working: 09:30 Registration & coffee 10:00 Introduction - Jonathan Sharp, Britannic Technologies 10:10 Mobile and Video Collaboration Solutions - Richard Jenner, Business Development, Avaya 10:40 Corporate compliance/security for safeguarding businesses managing the BYOD explosion - Jaspal Virdee, UK Networking Consultant, Avaya 11:10 Q&A Avaya solutions 11:20 Coffee 11:40 Flexible call recording - ComputerTel 12:15 New World Communications - Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 12:45 Q&A and demonstrations of Avaya Flare 13:00 Lunch and networking 14:30 Close Wed, 16 May 2012 10:22:43 GMT http://www.btlnet.co.uk/news--events/2012/march/bring-your-own-device-avaya-seminar-24-may http://www.btlnet.co.uk/news--events/2012/may/britannic-shortlisted-for-3-comms-business-awards We are delighted to have been shortlisted for three Comms Business Awards: SMB Convergence Solution, Mid-Market Convergence Solution and Enterprise Convergence Solution. Independently judged, The Comms Business Awards are designed to recognise excellence in the Channel. Acknowledging the successes of the reseller community, the vendors, distributors and service providers as well as those successful individuals who truly set the standard, these awards are one of the industry's most sought after accolades. Britannic Technologies is one of the largest and most technically able independent communications companies in the UK, providing both national and international solutions. We specialise in IP Communications, Networking, Systems and CTI (Computer Telephony Integration) and Applications Development. Having received a prominent industry award in 2011, and been shortlisted for a further four, Britannic Technologies look forward to making 2012 an equally successful year. The results will be announced in June. Tue, 15 May 2012 15:57:21 GMT http://www.btlnet.co.uk/news--events/2012/may/britannic-shortlisted-for-3-comms-business-awards http://www.btlnet.co.uk/news--events/2012/may Tue, 15 May 2012 15:33:58 GMT http://www.btlnet.co.uk/news--events/2012/may http://www.btlnet.co.uk/news--events/2012/april/polycom-mobile-collaboration-seminar-17-may Download invitation The "Bring Your Own Device" Boom Managing flexible working and the 'Bring Your Own Device' culture Avaya is a global leader in enterprise communications systems that improve efficiency, collaboration, customer service and competitiveness, recognised by Frost and Sullivan with the 2011 Global Market Share Leadership Award. Avaya is identified as a leader in the Gartner Magic Quadrant for Unified Communications. Who should attend? Technology strategy makers wanting to discuss how best to capitalise upon the Bring Your Own Device boom and unify their entire communications infrastructure by taking advantage of the latest developments in ICT. Attendees will understand how our solutions can help to... Significantly reduce telecommunications and management costs Lower their total cost of ownership Increase business agility Focus areas Flexible working and collaboration solutions Distributed SIP-based system solutions and multi-vendor integration Bridged networks combining private DSL, Ethernet connections and IPVPN connections Business continuity - guaranteeing the performance of business critical applications Managed solutions which will significantly reduce capital expenditure Agenda The agenda for the day incorporates a range of topical areas concerning the latest in flexible and remote working: 09:30 Registration & coffee 10:00 Introduction - Jonathan Sharp, Britannic Technologies 10:10 Mobile and Video Collaboration Solutions - Richard Jenner, Business Development, Avaya 10:40 Corporate compliance/security for safeguarding businesses managing the BYOD explosion - Jaspal Virdee, UK Networking Consultant, Avaya 11:10 Q&A Avaya solutions 11:20 Coffee 11:40 Flexible call recording - ComputerTel 12:15 New World Communications - Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 12:45 Q&A and demonstrations of Avaya Flare 13:00 Lunch and networking 14:30 Close Fri, 04 May 2012 13:17:21 GMT http://www.btlnet.co.uk/news--events/2012/april/polycom-mobile-collaboration-seminar-17-may http://www.btlnet.co.uk/who-we-are/partners/mitel Mitel are a leading provider of integrated communications solutions and services, operating in over 90 countries. Their entrepreneurial heritage, starting with the introduction of the first private branch exchange in 1978, has continued over the company's history. Their continuing investment in research and development of IP-based communications solutions, alongside the development of numerous innovative and award-winning products, has propelled us into our current market leading position as the telecommunications industry shifts from legacy technology to IP-based systems. Mitel Solutions Mitel offers business communications solutions designed with simplicity in mind. With unmatched reliability and scalability, Mitel's solutions enhance employee productivity, increase customer service, reduce costs, and generate new revenue streams. Our approach is unique. They see communications as an investment in a business' ongoing performance - not a one-time equipment acquisition. Their focus on understanding a business' needs means Mitel and Britannic provide tailored industry specific and user-centric solutions. Mitel's portfolio includes communications platforms and gateways, business telephones, and unified communications software applications. Whether for small offices or multinational enterprises, Mitel has the communications solutions, including hosted offerings to suit any business model. Our IP migration strategy enables businesses to maintain their existing infrastructure investment while taking advantage of the latest IP technologies. Leading the unified communications market with the latest in presence integration, Mitel provides businesses with what they want - choice. Fri, 04 May 2012 12:04:44 GMT http://www.btlnet.co.uk/who-we-are/partners/mitel http://www.btlnet.co.uk/news--events/2012/march/flexible-working-seminar-14-june-london Download invitation The imminence of the Olympic Games in London is bringing to the forefront of all our minds the inevitable challenges of transport and what alternatives can be put in place to mitigate any disruption. Britannic Technologies have been delivering flexible working solutions to clients for a number of years, but as technologies change the solutions become simpler, more secure and more cost effective to implement. Who should attend? Business leaders, IT Directors and Managers will be interested to hear the latest research on flexible working and how call recording can be incorporated into a flexible working environment. You should attend if you would like to... Understand the benefits of mobile call recording Hear about Mitel's latest research into flexible working Learn how a single supplier can provide convergence across your entire network Simplify IT management across the entire estate Review affordable video conferencing Help support your business continuity plans Agenda 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 Mitel's Research into Flexible Working 10:45 Red Box Recorders - Call recording on mobiles 11:15 Coffee 11:30 Planning & Implementation with Britannic Technologies 12:00 Product demonstrations 12:15 Lunch & networking 13:00 Registration at Polycom 13:30 Developing a strategy with Britannic Technologies 13:45 Video conferencing solutions 14:15 Polycom Tour 15:15 Tea and discussion 16:00 Close Thu, 03 May 2012 15:02:56 GMT http://www.btlnet.co.uk/news--events/2012/march/flexible-working-seminar-14-june-london http://www.btlnet.co.uk/news--events/2012/forthcoming-events/forthcoming-events Date Event Location 24/05/12 Avaya 'Bring Your Own Device' seminar Pall Mall, London 14/06/12   Mitel/Polycom 'Flexible Working' seminar Bishopsgate/Old Broad Street, London Thu, 03 May 2012 10:37:45 GMT http://www.btlnet.co.uk/news--events/2012/forthcoming-events/forthcoming-events http://www.btlnet.co.uk/who-we-are/history/2011---present 2011 netPBX, Brtiannic's own hosted telephony platform, launched Britannic shortlisted for Comms Business Awards 2011 WINNER - CNA "Enterprise Vertical Solution Of The Year" Britannic's 8th Annual Convergence Summit held at Silverstone Mon, 30 Apr 2012 10:21:41 GMT http://www.btlnet.co.uk/who-we-are/history/2011---present http://www.btlnet.co.uk/who-we-are/careers At Britannic we have long recognised that it is the quality, focus and commitment of our people that helps us to achieve our goals and continued growth. Consequently, we are always looking for individuals with a high degree of motivation, technical capabilities and commercial understanding combined with a genuine desire to progress within our fast-moving and ever changing industry. Our structure and management style ensures that our staff will have the opportunity to work on a great variety of projects, usually at the cutting edge of technology. We are well recognised for rewarding talent, loyalty and success. We offer an excellent benefits package, a fun and vibrant culture, learning and development opportunities and an opportunity to work with innovative technology and industry leaders. Britannic Technologies are an equal opportunities employer. Our people enjoy a training and development programme that is second to none. If you'd like to invest in your career and join our team, please send your CV to careers@btlnet.co.uk New Position - Network Infrastructure Specialist A technical role within the Network Operation Centre team at Britannic Technologies for an experienced LAN/WAN technical support person. The candidate should be CCNP and CCIP qualified with at least 5 years' engineering experience delivering Cisco and/or HP WAN and LAN solutions - with a background in a Carrier grade company.  Exposure and knowledge of VMWARE technologies would be highly beneficial. Reporting to the NOC Services Manager, this role will involve a variety of tasks for our customers. Your duties will include systems design, implementation and subsequent support. You will be responsible for developing the detailed configuration designs, testing implementation and integration plans which allow the solution to be delivered. For more information please forward your CV to CAREERS@btlnet.co.uk. Mon, 30 Apr 2012 08:27:58 GMT http://www.btlnet.co.uk/who-we-are/careers http://www.btlnet.co.uk/news--events/2012/march/flexible-working-seminar-25-april Download invitation Managing the consumerisation of IT In the last year the level of smartphone and tablet ownership has increased rapidly, and with it the trend towards the consumerisation of IT. As a result, organisations are coming under ever-increasing pressure to let their employees choose what devices they use to do their work on.  They are having to consider the implications of flexible working and allowing access to the data and applications on the network. How can you meet the needs of your business with flexibility, agility and predictability, whilst embracing new technologies with clear demonstrable benefit, seamlessly, simply and securely? Britannic Technologies have been delivering flexible working solutions to clients for a number of years, but as technologies change the solutions become simpler, more secure and more cost effective to implement. 96% of private sector employers operate at least one flexible working policy The number of employers offering flexible working almost doubled over the last six years 82% of IT managers have a policy in place regarding the use of personal devices at work Who should attend? Business leaders, IT directors and managers, particularly those within professional services, will be interested to hear the latest research on flexible working and how call recording can be incorporated into a flexible working environment. You should attend if you would like to... Understand the benefits of mobile call recording Hear about Mitel's latest research into flexible working Learn how a single supplier can provide convergence across your entire network Simplify IT management across the entire estate Review affordable video conferencing Help support your business continuity plans "I've been to a number of Britannic  events and have always found them very interestingand worthwhile" - Managing Director, Grange Hotels "It is always a pleasure to be invited to take part in any Britannic event." - Oak "Very professional event, well organised and informative presentations." - Area Sales Manager, Regus UK Agenda 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 Mitel's Research into Flexible Working 10:45 Red Box Recorders - Call recording on mobiles 11:15 Coffee 11:30 Planning & Implementation with Britannic Technologies 12:00 Magor TeleCollaboration Video Solution 12:30 Summary by Jonathan Sharp 12:40 Product demonstrations 13:15 Lunch & networking 14:30 Close Tue, 24 Apr 2012 12:49:15 GMT http://www.btlnet.co.uk/news--events/2012/march/flexible-working-seminar-25-april http://www.btlnet.co.uk/business-enhancements/business-continuity Robust network security to safeguard your business continuity plan Britannic offers a number of key components to help support your business continuity plan. We can help provide a fully resilient network with connections into our SIP exchange, network attached storage, dual power feeds, diverse network connections and high availability through the introduction of UPS, generators and live mirroring via SAN technology. Benefits: Protect investment Meet customer expectations Tried and tested guidance Minimise down time Reduce risk Satisfy all stakeholders Improve ways of working Learn more Fri, 20 Apr 2012 16:22:36 GMT http://www.btlnet.co.uk/business-enhancements/business-continuity http://www.btlnet.co.uk/who-we-are/awards/crn-awards---converged-reseller On 18th November 2010 Britannic Technologies was presented with a major industry award, "Converged Reseller of the Year." The award was presented at the CRN Channel Awards in Battersea park in front of over 1,500 industry peers.  This was a highly contested award and recognises the great efforts and achievements made across our business over the last year in our objective of delivering the best converged technology design, implementation and on-going management throughout the ICT industry as a whole. Converged Reseller of the Year - Britannic Technologies Britannic is a well-established business with an enviable reputation that demonstrated in its entry a keen awareness and ability to respond to customer requirements. The judges were impressed by how it enables its customers to adopt new technologies that bring voice and data together, reduce costs and maintain the highest standards of quality and service. We were in competition with well-respected organisations 2e2, Maxima and Arrowdawn, as well as being shortlisted in the mid-market reseller of the year category. This is a very timely award, given that Britannic Technologies is holding its 7th Annual Convergence Summit next Wednesday 24th November. If you were undecided as to whether to attend, what better testament could you need? Wed, 18 Apr 2012 12:01:08 GMT http://www.btlnet.co.uk/who-we-are/awards/crn-awards---converged-reseller http://www.btlnet.co.uk/news--events/2012/february/flexible-working-seminar-18-april Download invitation Managing the consumerisation of IT In the last year the level of smartphone and tablet ownership has increased rapidly, and with it the trend towards the consumerisation of IT. As a result, organisations are coming under ever-increasing pressure to let their employees choose what devices they use to do their work on.  They are having to consider the implications of flexible working and allowing access to the data and applications on the network. How can you meet the needs of your business with flexibility, agility and predictability, whilst embracing new technologies with clear demonstrable benefit, seamlessly, simply and securely? Britannic Technologies have been delivering flexible working solutions to clients for a number of years, but as technologies change the solutions become simpler, more secure and more cost effective to implement. 96% of private sector employers operate at least one flexible working policy The number of employers offering flexible working almost doubled over the last six years 82% of IT managers have a policy in place regarding the use of personal devices at work Who should attend? Business leaders, IT directors and managers, particularly those within professional services, will be interested to hear the latest research on flexible working and how call recording can be incorporated into a flexible working environment. You should attend if you would like to... Understand the benefits of mobile call recording Hear about Mitel's latest research into flexible working Learn how a single supplier can provide convergence across your entire network Simplify IT management across the entire estate Review affordable video conferencing Help support your business continuity plans "I've been to a number of Britannic  events and have always found them very interesting and worthwhile" - Finance Director, Grange Hotels "It is always a pleasure to be invited to take part in any Britannic event." - Oak "Very professional event, well organised and informative presentations." - Area Sales Manager, Regus UK Agenda 09:30 Registration & coffee 10:00 Welcome & introduction - Jonathan Sharp, Britannic Technologies 10:10 Mitel's Research into Flexible Working - Ian Bevington, Mitel 10:50 Call recording on mobiles - Richard Ralphs, Red Box Recorders 11:20 Coffee 11:40 Mitel Update - Ian Bevington, Steve Williams 12:10 Planning & Implementation with Britannic Technologies 12:45 Lunch & networking 14:00 Close Tue, 17 Apr 2012 15:25:22 GMT http://www.btlnet.co.uk/news--events/2012/february/flexible-working-seminar-18-april http://www.btlnet.co.uk/services--solutions/maintenance Britannic offer a comprehensive maintenance portfolio which can be tailored to meet the exact requirements of your organisation. This can range from Standard 5 day cover to Total Cover of 24 hours a day, 365 days a year. We are committed to responding quickly and efficiently; our times are recognised as far superior to the industry norms and are regularly monitored by BSI to ensure that you receive the highest level of customer service. Features Installation and maintenance of the physical telephony, hardware and equipment Access to our 24x7x365 UK-Based Network Operations Centre (NOC) Superior support, control and management of the communications infrastructure Expert support from a Mitel Premier Partner and Avaya Silver partner One point of contact for all your voice and data requirements Single consolidated invoice One supplier - greatly reduced costs Dedicated account manager Per user payment Multiple user profiles for differentiated payments Incorporates telephony equipment, professional services, lines, NGNs No upfront cost Minimum Service Levels for all aspects Vendor, carrier and technology neutral Improved business performance Fri, 13 Apr 2012 16:15:43 GMT http://www.btlnet.co.uk/services--solutions/maintenance http://www.btlnet.co.uk/news--events/2012/forthcoming-events Fri, 13 Apr 2012 10:01:17 GMT http://www.btlnet.co.uk/news--events/2012/forthcoming-events http://www.btlnet.co.uk/news--events/2012/april Thu, 12 Apr 2012 09:45:31 GMT http://www.btlnet.co.uk/news--events/2012/april http://www.btlnet.co.uk/services--solutions/systems-integration---cti Videos We simplify access to information, deliver it more quickly and thereby enhance your customer's experience. What is CTI? Computer Telephony Integration (CTI) as the name suggests combines information from a telephone call and a database or other software application to provide personalisation and increase efficiency. We specialise in bespoke software integration and CTI, integrating the latest communication methods with your software applications, bringing together and streamlining your communication processes and increasing efficiency and productivity. Features that enable you to greet a caller by name enhance the customerexperience. This can be achieved by instantly screen popping incoming caller's information on a user's computer screen.  It saves time in having to manually search the database. Our software integration solutions bring intelligence to your communications. With the latest CTI Solutions your organisation can intelligently route calls through your database to be connected to the appropriate users or agents, greatly improving efficiency, customer experience and ensuring that the right calls are being taken by the right person. The Britannic award winning in-house development team are able to help with bespoke development of any software integration you require. This means there is no need to change your current CRM system or incur large development costs. netCONNECT- CTI API Following the success with our BriTEL CTI (Computer Telephony Integration) server platform Britannic has created a next generation CTI platform called netCONNECT. netCONNECT delivers out of the box CTI with more than 30 telephony platforms, all main CRM systems and the most common business software.   netCONNECT will also bridge mixed telephony environments to deliver a consistent experience to the end user - even in a multi-site, multi-vendor environment. netCONNECT has been built using recent industry trends providing Software as a Service (SaaS) and can be deployed locally and/or hosted from the "cloud". The new SOA compliant services will permit access to core real-time CTI capabilities (screen popping and click to dial - outbound PC dialling).  This will permit straightforward transitions to new telephony systems in the future as required. What is netCONNECT? Computer Telephony Integration (CTI) has never been an easy topic for even the most advanced software houses. There are many approaches and standards across different protocols from TAPI, TSAPI, CSTA, MiTAI and many more. Each implementation is unique and the telephone manufacturers have never agreed to use a standard approach across their systems. The result is that CTI is traditionally difficult to implement and limited in scope, because of the wide variety of telephone systems across an average user base. netCONNECT is designed to overcome this.  Where CTI cannot be delivered out of the box developers / software companies are provided with a toolkit to enable any application to become CTI enabled across most telephone systems, quickly and efficiently without a need to gain a thorough knowledge of CTI. netCONNECT handles the difficulties associated with CTI and shields the developer by providing a unified, clean and simple model that is identical for every telephone system, and intuitive for developers to use. Capabilities netCONNECT permits any application to be enhanced with; presence capabilities call control communication tracking intuitive user efficient interfaces many more levels of functionality Learn more Wed, 04 Apr 2012 13:51:21 GMT http://www.btlnet.co.uk/services--solutions/systems-integration---cti http://www.btlnet.co.uk/news--events/2011/march-2011/britannic-deliver-better-value-for-housing Download article as published in Housing Technology magazine, March 2011 Jonathan Sharp, Sales and Marketing Director at Britannic writes about his visit to the Housing Technology Conference. If you would like a meeting so that we can share these ideas with you, please call 08448 666 100 or email enquiries@btlnet.co.uk I recently attended the Housing Technology Conference in Nottingham.  Professor Morris Pentel began proceedings talking about the future of Technology in Housing.  He was followed by excellent breakout sessions from suppliers and HAs alike where, not surprisingly, looking for innovative ways to deliver better value was a common theme.  Listening to the various presentations and talking with delegates throughout the day, what struck me was the desire to deliver an excellence of service both internally and externally to tenants, whilst managing and developing complex and mixed technology infrastructures and service providers within typically fixed annual budgets, which are now under pressure! There was a clear willingness to innovate and embrace new technologies to support the changing demographics of the tenant community and changes within the UK economy, whilst meeting staff expectations and objectives passed down from the board. Unified Communications empower a more efficient workforce The role of effective use of technology in this sector cannot be underestimated.  I heard examples of pressured and stressful environments whereby staff could not effectively deal with tenant questions which resulted in inefficiencies and poor service to those tenants.  In contrast, there were great examples of where the latest unified communications technologies had empowered staff at the sharp end to excel and deliver efficient and personalised service, by easily collaborating with back office and field staff through automatic access to supporting information and systems,  to provide a right first time every time culture. Without question the housing sector has undergone many changes over recent years following the large scale transfer of stock from government to new and emerging housing associations.  There has been a great deal of change and consolidation recently through the process of mergers, which have formed some 'super powers' in the housing sector. Today we embark upon the next phase of change and development.  The UK economy is experiencing high rates of inflation, twice the government targets.  This follows one of the deepest recessions of recent times.  Government have set their targets to eliminate the deficit and consequently a new period of austerity has emerged.  The Housing sector is not escaping.  Housing grants and subsidies have been cut and HAs are seeking ways to reduce their expenditure wherever possible, with a target of 25% being cited.  Government have also unveiled plans to introduce a single "universal" payment as part of the shake up within the benefits system.  Consequently the risk of debt increases and so too the demands to manage rent collections and arrears more effectively. Shared Services We have also seen the emergence of the "shared services" model, for example 24x7 support, outsourcing of repairs and care of the vulnerable.  This will undoubtedly increase, in an attempt to achieve greater cost savings and economies of scale.  This combined with the prospect of many front line services being reduced / eliminated by the government leaves HAs questioning who is going to deliver what services to citizens within the new "Big Society"?  Does this create additional burden, or opportunity for housing associations, with the demand for new services - such as benefits advice? All these changing conditions and budgetary constraints create a real paradox for the sector.  How can it still deliver accessible, personalised high standards of service with the requirement to cut costs?  The easy answer, it needs to do more with less. But how can this be achieved, without causing a detrimental effect? New agile technologies Positively, there are new technologies and models available which support this new agile, collaborative, cost conscious and service driven economy. Cloud computing, Virtualisation (voice and data), SIP trunking and Unified Communications have all emerged to provide cost savings, improved management, greater flexibility, 100% availability, personalised service and much more. At Britannic Technologies we work with our clients in true partnership.  We have an in-depth understanding of the sector and the challenges Housing Associations face and importantly we have a clear vision and tried and tested strategies to enable them to continue to serve the community whilst achieving automatic continuity, cost reductions, improved management visibility & control and planning for the future with confidence. We have many examples of where we have helped the sector benefit from our expertise, market leading portfolio, innovation and partnership approach.  This was recently summed up by Saul Stevens, IT Director of Family Mosaic: "Britannic have worked very closely with Family Mosaic.  They are very capable, very happy to work with and support organisations such as us. Britannic are very technology savvy, very responsive, they have great technical resource and over and above everything else they have really listened to what we want and are helping to shape our technology roadmap for the future." Delivering better value In summary, one of the questions which resonated with me from the conference is: What can suppliers to the housing sector do to deliver better value? By working with award winning Britannic Technologies, Housing Associations will be able to benefit from an organisation that recognises the importance of this sector, has 25 years' experience in telephony and contact centres to draw upon and is leading the way in new wave technologies such as SIP, Telephony virtualisation, Unified Communications, WAN Governance and Systems integration. We will help achieve significant costs savings by as much as 50%, increase management visibility and control and reduce the management burden of ICT.  We will support greater efficiencies, provide personalised customer service and adopt a flexible managed service framework for changes, additions and enhancements without the need to increase budgets.   We will provide clarity out of the confusion across the telecoms sector with tried and tested strategies that will deliver cost savings, greater business agility, automatic business continuity and demonstrable benefits for tenants and HAs alike and identify how and where technology can effectively be used to support the desire to attain 3 star and excellence. We will provide good value from the offset with a competitive single tariff for the housing sector. Sound too good to be true?  Call us today on 0845 056 2000 and find out how we do it! We look forward to the opportunity of partnering with you. Wed, 04 Apr 2012 12:25:19 GMT http://www.btlnet.co.uk/news--events/2011/march-2011/britannic-deliver-better-value-for-housing http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-enterprise-edition Mitel Contact Centre Enterprise Edition is ideal for sophisticated Contact Centres of all sizes; it meets the advanced requirements of small, single-site Contact Centres, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centres. Designed to ensure business continuity, it is a robust solution that delivers resiliency and high availability. It delivers: Extensive custom reporting Sophisticated routing and highly customised interactive voice response (IVR) Customised integrations for customer relationship management (CRM) and workforce management (WFM) Resiliency and high availability Support for distributed, multi-site, virtual deployments Contact Centre Enterprise Edition combines robust communications platforms (Mitel 3300 IP Communications Platform), automatic call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. Fri, 23 Mar 2012 11:51:31 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-enterprise-edition http://www.btlnet.co.uk/who-we-help/client-case-studies/cleshar-contract-services View PDF Background Cleshar Contract Services (CCS) provides contractors to carry out engineering work for London Underground.  Their engineering hours window is normally less than 4 hours. Safety is paramount and the recording system that ensures that contractors have left the tracks and returned to base is critical.  Reducing bottlenecks and increasing efficiency has a direct impact on the amount of time available for engineering work. A group of 6 can easily lose an hour's productivity by queuing for access to an operator who can only take one call at a time. Requirements CCS needed to automate their business processes as much as possible around the tracking and management of their personnel across the London Underground network. Previously, the procedures in place required staff to call from a London Underground telephone and speak to an operator within the offices of CCS.  The operator then recorded the progress and procedural navigation manually.  CCS expressed an interest in automating this process so that the personnel can utilise a fully automated IVR and have the progress of all personnel tracked and displayed through a web application and integrated into their internal systems. Ultimately the aim was to deliver an automated IVR and web application that would dramatically improve the efficiency of CCS' business processes and lead to cost savings. They had explored this idea with other companies in the past, but were unable to find a satisfactory solution. Solution Britannic has developed a hosted IVR and Online Workflow Monitor which allows 300 CCS safety critical contractors to input their shift information remotely via an automated system, without human intervention. The system records and monitors that all workers have clocked in and out from their working location enabling the track to be handed back to London Underground. The solution provided is a service, provisioned through Britannic's unique netX hosted SIP exchange platform and served directly from a fully resilient, secure data centre within London. Collection of this data is a mandatory requirement for the Safety Critical Licence. This requirement was previously being fulfilled manually, but is now operating automatically, introducing a host of business efficiencies.   "The introduction of the system has had a major impact as we now trace, via a real-time display, all movements of operatives.  The system allows simultaneous calls, which has eliminated the queuing of old and most importantly, the data recorded is now downloaded after each shift allowing us to record a raft of information previously unavailable at such short notice." Tristan Martens, Senior Compliance & Performance Manager, CCS Group Plc   The manual system was time consuming and labour intensive and meant the office staff had to be allocated to handle these enquiries, when their skills could be better utilised elsewhere. An automated system allows engineers to speed through the process in under a minute and their data is then collated into an online system. Previously the data had to be manually entered into the system by four staff and the data wouldn't be received for several days. Now it is received in twelve hours.   "We are extremely pleased with the system and have demonstrated its uses to a number of senior delegations from London Underground, Tube Lines and the Office of Rail Regulator. All have left visibly impressed." Tristan Martens   For health and safety reasons it was important that supervisors had visibility of the engineers' whereabouts and visible warnings if they hadn't logged off-site within the expected timeframe. The manual process involved making a phone call to each of the sites and checking that all workers were clocked in and out. Britannic provided an online tool that can be accessible anywhere, and therefore could easily be monitored away from the office as this work is usually done out of hours. Implementation Britannic operates to PRINCE2 project management standards to ensure projects are fully scoped and implemented on time and in budget.  Britannic met with the key contacts within CCS to fully understand their requirements and objectives. A Scope of Works was drawn up and agreed. The project required extensive programming and integration and was rolled out in two phases. Once the initial system was in and being utilised there were further ideas for enhancements which were outside the original scope and were implemented in the second phase. Benefits Reduced requirement for office staff to handle out of hours calls Collaborative development created a tailor made solution that can be developed further. The ROI was demonstrated from the savings in labour costs for the staff handling the incoming calls and subsequently inputting the data. The benefits in efficiencies to the company and our  clients, coupled with improvements in staffing levels and morale, have already demonstrated themselves to be considerable . Significant additional savings have already been made on the amount of engineering work time that is actually undertaken each shift.  This reduces the number of nights needed for engineering and, over a year, will significantly reduce the number of hours lost through setup and breakdown.  The ROI on this project will continue to grow over the coming months. CCS recognise the business advantages of this and use it as a way to promote their services and help with winning new contracts.   "We work closely with Britannic and have made a number of changes as we find additional uses or tweaks to enhance the ease of end-user use.  We are extremely satisfied and look forward to continuing our business relationship with them." Tristan Martens Fri, 23 Mar 2012 11:49:12 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/cleshar-contract-services http://www.btlnet.co.uk/services--solutions/contact-centre/intelligent-queuing A huge benefit to your Contact Centre is our Intelligent Queuing solutions, web based voice processing and Interactive Voice Response (IVR), allowing you to guide callers to information, extensions, specific departments giving them an easier and more enjoyable experience. This can also give callers an expected wait time and recorded announcements. Customers can request a queued callback via the web or voice mail and they can even be routed by time of day or current queue conditions, where reports can be created for all of these options. This keeps customers informed, manage call expectations and product caller's activities, match callers with the most appropriate agent, give callers more alternatives then queuing, meeting their expectations and providing a premium service to premium customers. Introducing a multimedia Contact Centre into your business allows your customers to contact you in a choice of different ways via voice, e-mail, web chat, fax, SMS, voicemail and walk-in. Give your customers a variety of contact methods and making sure that your business can respond in the most productive and cost effect way as possible, whilst gathering more information about your customers and allowing integration on a number of different service levels. This gives you the ability to monitor and report on all of them historically or in real-time. Our IVR Solutions improve the service in which you offer your customers and callers experience, ensuring they are put through to the right agent or department, freeing up time in call handling and making your agents more productive. All of our solutions are fully managed, helping take the strain off your IT resources and ensuring the solution meets your business specific requirements. Fri, 23 Mar 2012 11:48:00 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/intelligent-queuing http://www.btlnet.co.uk/news--events/2012/march Thu, 22 Mar 2012 10:57:21 GMT http://www.btlnet.co.uk/news--events/2012/march http://www.btlnet.co.uk/news--events/2009/january-2009/9th-january-2009---britannic-launch-1st-newsletter Welcome to the first Issue of Britannic Technologies regular Newsletter, 'Convergence'. Download Each month we will explore the latest issues concerning Convergence and Unified Communications, the latest news from Britannic Technologies and their strategic partners, new solution announcements, Britannic events, customer case studies and much more. Wed, 14 Mar 2012 11:06:48 GMT http://www.btlnet.co.uk/news--events/2009/january-2009/9th-january-2009---britannic-launch-1st-newsletter http://www.btlnet.co.uk/news--events/2009/january-2009 Wed, 14 Mar 2012 11:06:45 GMT http://www.btlnet.co.uk/news--events/2009/january-2009 http://www.btlnet.co.uk/news--events/2009/february-2009/3rd-february-2009---britannic-technologies'-business-continuity-plan-kicked-in-to-keep-their-workforce-and-customers-connected Many thousands of businesses have been affected by the worst snowfalls in Britain in the last 18 years, leading to school and road closures, disrupted rail services and countless train and flight cancellations. With as many as 1 in 5 people in London and thousands more across the UK not being able to go to work the UK economy is counting the costs, expected to top £3.5b. Find out more Wed, 14 Mar 2012 11:06:43 GMT http://www.btlnet.co.uk/news--events/2009/february-2009/3rd-february-2009---britannic-technologies'-business-continuity-plan-kicked-in-to-keep-their-workforce-and-customers-connected http://www.btlnet.co.uk/news--events/2009/february-2009/12th-february-2009---britannic-technologies-excel-in-avaya-service-delivery-assessment-(1) Britannic Technologies have passed the Avaya Joint Service Delivery Assessment with flying colours. This assessment is to confirm and gain accreditation and recognition that Britannic Technologies are providing and maintaining a high standard of customer service. Find out more Wed, 14 Mar 2012 11:06:41 GMT http://www.btlnet.co.uk/news--events/2009/february-2009/12th-february-2009---britannic-technologies-excel-in-avaya-service-delivery-assessment-(1) http://www.btlnet.co.uk/news--events/2009/february-2009 Wed, 14 Mar 2012 11:06:35 GMT http://www.btlnet.co.uk/news--events/2009/february-2009 http://www.btlnet.co.uk/news--events/2009/march-2009/9th-march-2009---britannic-launch-2nd-newsletter Welcome to the second Issue of Britannic Technologies new regular Newsletter 'Convergence'. Download Wed, 14 Mar 2012 11:06:18 GMT http://www.btlnet.co.uk/news--events/2009/march-2009/9th-march-2009---britannic-launch-2nd-newsletter http://www.btlnet.co.uk/news--events/2009/march-2009 Wed, 14 Mar 2012 11:06:16 GMT http://www.btlnet.co.uk/news--events/2009/march-2009 http://www.btlnet.co.uk/news--events/2009/may-2009/20th-may-2009---britannic's-netmanager-launch-event-was-a-great-success Britannic Technologies and Ipanema Technologies launch netMANAGER - probably the best network management suite in the world! Find out more Wed, 14 Mar 2012 11:06:14 GMT http://www.btlnet.co.uk/news--events/2009/may-2009/20th-may-2009---britannic's-netmanager-launch-event-was-a-great-success http://www.btlnet.co.uk/news--events/2009/may-2009 Wed, 14 Mar 2012 11:06:12 GMT http://www.btlnet.co.uk/news--events/2009/may-2009 http://www.btlnet.co.uk/news--events/2009/july-2009/23rd-july-2009-britannic-technologies-announce-much-anticipated-6th-annual-convergence-summit Britannic Technologies today announced that their 6th Annual Convergence Summit will be held at the prestigious Royal Ascot Stadium on 12th November 2009. Find out more Wed, 14 Mar 2012 11:06:10 GMT http://www.btlnet.co.uk/news--events/2009/july-2009/23rd-july-2009-britannic-technologies-announce-much-anticipated-6th-annual-convergence-summit http://www.btlnet.co.uk/news--events/2009/july-2009 Wed, 14 Mar 2012 11:06:08 GMT http://www.btlnet.co.uk/news--events/2009/july-2009 http://www.btlnet.co.uk/news--events/2009/september-2009/1st-september-2009---britannic-launch-3rd-newsletter Welcome to the third Issue of Britannic Technologies new regular Newsletter 'Convergence'. Download Wed, 14 Mar 2012 11:06:06 GMT http://www.btlnet.co.uk/news--events/2009/september-2009/1st-september-2009---britannic-launch-3rd-newsletter http://www.btlnet.co.uk/news--events/2009/september-2009 Wed, 14 Mar 2012 11:06:04 GMT http://www.btlnet.co.uk/news--events/2009/september-2009 http://www.btlnet.co.uk/news--events/2009/december-2009/1st-december-2009---a-new-world-of-convergence---ascot-race-course Once again Britannic's Annual Convergence Summit attracted a full house, world leading line up of speakers from across the industry and exceptional feedback from those who were fortunate to attend. Find out more     Wed, 14 Mar 2012 11:06:02 GMT http://www.btlnet.co.uk/news--events/2009/december-2009/1st-december-2009---a-new-world-of-convergence---ascot-race-course http://www.btlnet.co.uk/news--events/2009/december-2009 Wed, 14 Mar 2012 11:06:01 GMT http://www.btlnet.co.uk/news--events/2009/december-2009 http://www.btlnet.co.uk/news--events/2009 Wed, 14 Mar 2012 11:05:58 GMT http://www.btlnet.co.uk/news--events/2009 http://www.btlnet.co.uk/news--events/2010/june-2010/june-2010 25th June, 2010, Guildford, Britannic Technologies builds on success with key internal developments.  The management team has been expanded to include four newly created positions. Within the next month this will be complemented by the release of both a new website and a comprehensive CRM system. In June eight new employees joined Britannic's head office team in key managerial and support roles to enhance the delivery of its solutions.  Read More Wed, 14 Mar 2012 11:05:56 GMT http://www.btlnet.co.uk/news--events/2010/june-2010/june-2010 http://www.btlnet.co.uk/news--events/2010/june-2010 Wed, 14 Mar 2012 11:05:54 GMT http://www.btlnet.co.uk/news--events/2010/june-2010 http://www.btlnet.co.uk/news--events/2010/july-2010/mitel-seminar-22nd-july-2010 The seminar will explore the real business benefits the latest Unified Communications solutions can bring to you. Areas that will be covered include reducing costs, increasing productivity and availability of your workforce, mobility (home and mobile working), joined up working and collaboration, business continuity, the move to virtualisation and SIP technology, reducing your carbon footprint and much more. The seminar includes presentations from both Britannic Technologies and Mitel, a range of customer case studies, followed by live demonstrations of the latest Unified Communications solutions within Mitel's demonstration suite. The open day will conclude with lunch and the chance to have one to one meetings with Britannic Technologies experienced account managers. 9.30am registration, 2pm close Register here Wed, 14 Mar 2012 11:05:52 GMT http://www.btlnet.co.uk/news--events/2010/july-2010/mitel-seminar-22nd-july-2010 http://www.btlnet.co.uk/news--events/2010/july-2010/july-newsletter New BTL Website Launched! There have been a number of developments within Britannic Technologies over recent months in line with our ongoing development and strengthening of the services we provide to our customers.  This has included the introduction of a number of key appointments across the management team within technical services, marketing and project management. As you know our market and the technology moves at a pace and can quite often be quite complex and confusing.  Our focus is to support you with this evolution through managed introduction of new technology and services and access to specialist resource. This is backed up by  our comprehensive events programme, sharing information and updates as to what the technology means for you, once again this culminates with our annual convergence summit, now in its 7th year. I am also delighted to announce the release of our new website which will act as another great platform to develop and help communicate the latest information and updates. These are exciting times as we continue to help our customers and the market embrace, implement and support business enabling, resilient and cost effective technology solutions underpinned with highly customer focused service. The latest in SIP, Managed Networks, SaaS and Virtualisation have enabled the introduction of our "New World Communications" model, further details can be obtained through our new website btlnet.co.uk. We would like to take this opportunity to show you the real business benefits our New World Communication solutions can bring to your organisation. Jonathan Sharp Sales & Marketing Director 7th Annual Convergence Summit Announced We have just finalised the 2010 Convergence Summit which proves to be bigger and better than ever.  It will be held at Twickenham Stadium on Wednesday 24th November, if you would like to register, please use the booking form on the website, or give us a call on 0845 0562000. The Convergence Summit is renowned for the high quality speakers it attracts from our partner community.  We look forward to giving you further details in due course. November is a busy time at Twickenham as it is the Investec International rugby season.  England will start the month playing the All Blacks and finish after our Summit playing South Africa. Twickenham seats an impressive 82,000 spectators and is the largest dedicated rugby union venue in the world.  You will be able to tour the stadium and visit the fascinating museum during the day. Register today! New World Communications Britannic Technologies are creating a new, simplified world that removes the heavy IT support burden of a complex environment and brings together voice, data, video, software applications and hosting into one integrated, managed solution. It is the dawn of a new era of Unified Communications, and our managed service solutions are at the forefront of this technology. We bring to your business a wealth of knowledge and experience, converging all the layers of your business voice, data, video and software applications. Read More… CZONE You will find access to CZONE at the bottom of every page in the footer, as well as in the About Us section.  The CZONE facility is where you can log any service requests, manage your calling plans and gain access to reports.  You can also register if you would like to gain access. Click Here to visit CZONE. Wed, 14 Mar 2012 11:05:50 GMT http://www.btlnet.co.uk/news--events/2010/july-2010/july-newsletter http://www.btlnet.co.uk/news--events/2010/july-2010/avaya-seminar Britannic Technologies and Avaya have teamed up to run a series of free workshops for local businesses to demonstrate how you can gain significant benefit from the latest communications technology and services (supported with demonstrations and case studies). Britannic Technologies understand that it is not just a technical understanding that is important but the understanding of the real business benefits that the latest Unified Communications can bring to your business. If you are looking for the latest Avaya updates and are a business leader, head of operations or IT, financial director, or tasked with improving your business process and communications, this is an essential event to attend. Areas covered include • The latest Avaya product/solution offerings and updates • Migrate to, or deploy IP Telephony • Communications supporting business growth • Review Unified Communications and Microsoft integration options • Integrate your telephone system and database (software applications) • Reduce communication costs • Improve productivity and efficiencies, gaining the competitive edge • Implement communications resilience in support of business continuity • Leverage a great return on existing ICT investment • Improve network management • Improve communication and mobility of office, mobile and home workers • Reduce your power consumption / carbon footprint Wed, 14 Mar 2012 11:05:44 GMT http://www.btlnet.co.uk/news--events/2010/july-2010/avaya-seminar http://www.btlnet.co.uk/news--events/2010/july-2010 Wed, 14 Mar 2012 11:05:41 GMT http://www.btlnet.co.uk/news--events/2010/july-2010 http://www.btlnet.co.uk/news--events/2010/august-2010/convergence-newsletter-virtualisation-special   Welcome to the latest edition of our 'convergence' newsletter. Download Newsletter This issue is a Virtualisation Special, looking at how the latest technology can make your IT and Telecoms infrastructure easier, more cost effective and secure to manage. Included in this issue: - 7th Annual Convergence Summit Announced - Avaya: Changing times of Communication - Mitel: Completing the Virtual Revolution - iomart: How can Virtualisation live up to the hype? - netMANAGER and Virtualisation - Britannic Technologies New World Communications Plus News & Events, Customer Case Studies and much more. Wed, 14 Mar 2012 11:05:39 GMT http://www.btlnet.co.uk/news--events/2010/august-2010/convergence-newsletter-virtualisation-special http://www.btlnet.co.uk/news--events/2010/august-2010 Wed, 14 Mar 2012 11:05:36 GMT http://www.btlnet.co.uk/news--events/2010/august-2010 http://www.btlnet.co.uk/news--events/2010/september-2010/britannic-wins-marketing-excellence-award Britannic Technologies has been announced as the winner of the Westcon Avaya 'Marketing Excellence Award' sponsored by the Chartered Institute of Marketing (CIM). Judges were particularly impressed with the return on investment demonstrated within the entry. The submission focused on Avaya SME marketing and highlighted innovation and how the solution met the end user customer's business objectives. Jonathan Sharp, Sales & Marketing Director at Britannic Technologies, made the following statement: "I am delighted that Britannic Technologies have been recognised by Westcon with the accolade of "Marketing Excellence Award" in recognition our comprehensive integrated communications program, which includes our newsletter, corporate website, telemarketing, direct mail, trade exhibitions, regular seminars, and culminates in our annual flagship event, Britannic's Convergence Summit, which is now in its 7th year. This is fantastic news as it is real recognition to the team who work so hard to clearly communicate the developments and business benefits that can be derived within our fast moving market place and innovative portfolio, which can all too often be confused with technical terms and TLAs!   My vision of building a customer led communications program began at the BT Tower with our first Convergence Summit in 2004 and has gained momentum year on year and is firmly positioned as an industry leading event.   We look forward to the future with great excitement as our business grows and we continue to develop new and innovative marketing communications channels, some of which will be launched within the coming weeks!" Wed, 14 Mar 2012 11:05:32 GMT http://www.btlnet.co.uk/news--events/2010/september-2010/britannic-wins-marketing-excellence-award http://www.btlnet.co.uk/news--events/2010/september-2010/reseller-awards Britannic have been shortlisted at both key industry awards events and in two categories for each of them! COMMS NATIONAL AWARDS 2010 Shortlisted for: Enterprise Hosted Solution Enterprise Mobile Solution Now in their 9th year, the CN Awards are regarded as the 'Oscars' of the ICT Channel. The Awards have developed an undisputed reputation and being nominated is a huge accolade in itself. The winner will be announced on 14th October. CRN CHANNEL AWARDS 2010 Britannic have been shortlisted in two categories: Convergence Reseller of the Year Mid Market Reseller of the Year The results will be announced on 18th November. It is pleasing to have recognition within the channel for being a highly successful and experienced supplier of complex solutions.  We are looking forward to the results. Wed, 14 Mar 2012 11:05:30 GMT http://www.btlnet.co.uk/news--events/2010/september-2010/reseller-awards http://www.btlnet.co.uk/news--events/2010/september-2010/mitel-seminar-intelligent-contact-centre-solutions-16th-september-2010 Intelligent Contact Centre Solutions, Technology Seminar The seminar will explore the real business benefits the latest Unified Communications solutions can bring to your Call or Contact Centre. We will be looking at how the latest technology can bring intelligence to your Call or Contact Centre, giving enhanced productivity and call handling, improved management visibility and control, offer a superior customer service, lower call spend, introduce home and remote agents, implement a business continuity / disaster recovery plan and much more. We will also be looking at the move to Virtualisation and the Cloud, as well as the benefits of SIP Technology. The seminar includes presentations from both Britannic Technologies and Mitel, a range of customer case studies, followed by live demonstrations of the latest Unified Communications solutions within Mitel's demonstration suite. The seminar will conclude with lunch and the chance to have one to one meetings with Britannic Technologies experienced account managers. Agenda 09:30 Registration & Coffee 10:00 Welcome & Introduction 10:05 Unified Contact Centres & Workforce Management Solutions - Jayne Grazette, Mitel 10:45 Contact Centre Resilience, Virtualisation & Computer Telephony Integration - Jonathan Sharp, Britannic Technologies 11:15 Coffee 11:30 PCI Compliance  - the value of call recording - Jerry Das, ComputerTel 12:00 Trailfinders Technology in Action - Giles Breton, Trailfinders 12:15 Technology Exhibition and Demonstrations 13:00 Lunch & Networking 14:00 Close Benefit from our combined experience …. • Workforce management  • Skills based routing • IVR • Call recording • Screen playback • Agent appraisal systems • CTI - screen pop up / PC dialling • PCI compliance • Home/remote or teleworking   • Real time and historic reporting •  CRM integration • Multimedia communications • SIP • Cloud technology • Call/contact centre virtualisation • Contact Centre resilience • Business continuity • Unified communications 09:30 - 14:00, 16th September 2010, Mitel City Offices, Bishopsgate, London Wed, 14 Mar 2012 11:05:27 GMT http://www.btlnet.co.uk/news--events/2010/september-2010/mitel-seminar-intelligent-contact-centre-solutions-16th-september-2010 http://www.btlnet.co.uk/news--events/2010/september-2010/call-centre-expo-2010 The Call Centre & Customer Management Expo showcases not only improvements that can be made within your call centre but also brings together key individuals that will help you achieve unparalleled results. Offering a blend of integrated customer products and services, cutting-edge education programmes and unique networking opportunities, no matter what your business objectives Call Centre & Customer Management Expo will provide you with the full array of solutions. We will be exhibiting on Stand Number: A9 Come and chat to us about your Call Centre and Customer Management requirements and test the latest solutions live on our stand. Wed, 14 Mar 2012 11:05:16 GMT http://www.btlnet.co.uk/news--events/2010/september-2010/call-centre-expo-2010 http://www.btlnet.co.uk/news--events/2010/september-2010 Wed, 14 Mar 2012 11:05:14 GMT http://www.btlnet.co.uk/news--events/2010/september-2010 http://www.btlnet.co.uk/news--events/2010/october-2010/britannic-wins-cn-award Last night (14 October) at the Hilton, Park Lane Britannic Technologies was announced as the winner of the Enterprise Mobile Solution at the Comms National Awards ceremony. The Comms National Awards are judged independently by an experienced and knowledgeable team of industry experts who are not employed by any ICT industry company entering the Awards. Britannic Technologies was shortlisted in two categories against substantial opposition. Enterprise Mobile Solution - WINNER Integration of mobile devices and applications is now becoming increasingly important in the provision of unified communications solutions. This award recognises reseller solutions that reflect the wider use of mobile technology to increase the customers' productivity improve efficiencies and reduce costs in an Enterprise environment. Britannic's winning submission was for delivery of their Total Business Plan solution, which provides the customer with one unified billing platform and contract, regardless of handset type or user location. This solution has dramatically lowered overall mobile call costs and given detailed visibility and reports of individual usage. The billing process has been simplified through secure email and online billing.  A dedicated Britannic account manager provides a single point of contact, giving enhanced customer service. Enterprise Hosted Solution - RUNNER UP This award recognises resellers providing innovative hosted/managed service solutions that meet Enterprise end user requirements to lower ICT costs, improve productivity, security, compliance, disaster recovery, reliability and flexibility, while enabling business transformation. Jonathan Sharp, Sales and Marketing Director at Britannic Technologies commented on receiving the award, "This is the first time that Britannic has been recognised at these awards and it shows just how much our business has changed over the last ten years.  From being a supplier of telecoms and lines, our business has evolved so that we are now offering comprehensive, integrated ICT solutions and developing strategic direction for our customers.  This includes virtualisation, hosted services and a managed environment which will not only reduce capital costs, but also reduce the burden of IT resourcing." Britannic Technologies are very excited to have been recognised for the innovative solutions we deliver to our customers. We were pleased to be able to offer a number of submissions in each category, evidence of the wide range of solutions that are successfully delivered to our customers. We look forward to returning next year with evidence of more innovative solutions that we have delivered to market. Wed, 14 Mar 2012 11:05:12 GMT http://www.btlnet.co.uk/news--events/2010/october-2010/britannic-wins-cn-award http://www.btlnet.co.uk/news--events/2010/october-2010/ip-expo-2010 IP EXPO is a true end-to-end IT infrastructure event, offering visitors a rare, once a year opportunity to discover everything they want to know in one place at one time. Uou can learn about IP Networks, Virtualization, Cloud, Wireless and Storage technologies - and see how they connect together. We will be exhibiting on Stand Number: 433 Come and chat to us about your Unified Communication requirements and test the latest IP solutions live on our stand. Wed, 14 Mar 2012 11:05:10 GMT http://www.btlnet.co.uk/news--events/2010/october-2010/ip-expo-2010 http://www.btlnet.co.uk/news--events/2010/october-2010 Wed, 14 Mar 2012 11:05:08 GMT http://www.btlnet.co.uk/news--events/2010/october-2010 http://www.btlnet.co.uk/news--events/2010/november-2010/crn-awards Last night (18 November) Britannic Technologies was presented with a major industry award, "Converged Reseller of the Year." The award was presented at the CRN Channel Awards in Battersea park in front of over 1500 industry peers.  This was a highly contested award and recognises the great efforts and achievements made across our business over the last year in our objective of delivering the best converged technology design, implementation and on-going management thoughout the ICT industry as a whole. Converged Reseller of the Year - Britannic Technologies Britannic is a well-established business with an enviable reputation that demonstrated in its entry a keen awareness and ability to respond to customer requirements. The judges were impressed by how it enables its customers to adopt new technologies that bring voice and data together, reduce costs and maintain the highest standards of quality and service. We were in competition with well respected organisations 2e2, Maxima and Arrowdawn, as well as being shortlisted in the mid-market reseller of the year category. This is a very timely award, given that Britannic Technologies is holding its 7th Annual Convergence Summit next Wednesday 24th November. If you were undecided as to whether to attend, what better testament could you need? Wed, 14 Mar 2012 11:04:59 GMT http://www.btlnet.co.uk/news--events/2010/november-2010/crn-awards http://www.btlnet.co.uk/news--events/2010/november-2010/sip-service-certificated-by-mitel Britannic Technologies has received "official" notification from Mitel SIP Center of Excellence that it has successfully completed Mitel-Compatible Test (MCT) certification between the Britannic SIP Trunking solution netX and the Mitel 3300 (MCD 4.1) platform. As a result of this successful certification netX will be listed in the Mitel Global Solutions Catalogue. Britannic Technologies' Carrier Grade SIP Trunking Platform netX has been extensively developed and rigorously tested to ensure reliability, flexibility and interoperability in this complex communications environment. netX is a "business class" SIP exchange platform which has direct connection into the BT network for the large scale routing of IP telephone calls.  This has enabled our customers to work towards a strategy of moving towards a single standardised network infrastructure. Reliability The netX infrastructure is fully resilient both physically and virtually and the network is controlled end to end to guarantee carrier-grade quality.  Backup trunks are available over a number of access methods. Security Every call made through netX is authenticated and transported across private network links; each session is kept separate to ensure privacy.  Transport Layer Security (TLS) is available on request. Features netX supports multiple protocols, support for any SIP codec, it provides full NAT support and is integrated with Microsoft's OCS platform and BriPORTAL gateway support for backwards compatibility for TDM.  It provides full disaster recovery options. Flexibility Numerous access methods are available across a multitude of interconnect models and channels can be added incrementally. Cost savings These can be achieved through consolidation of lines and lower cost call routing via SIP. Wed, 14 Mar 2012 11:04:57 GMT http://www.btlnet.co.uk/news--events/2010/november-2010/sip-service-certificated-by-mitel http://www.btlnet.co.uk/news--events/2010/november-2010 Wed, 14 Mar 2012 11:04:54 GMT http://www.btlnet.co.uk/news--events/2010/november-2010 http://www.btlnet.co.uk/news--events/2010/convergence-summit-2010/convergence-summit-2010 Discover the New World of Unified Communications Our Annual Convergence Summit grows in strength year on year and has become the must attend event within the ICT industry.  It is taking place this year at Twickenham Stadium on Wednesday 24th November. Conference Presentations Our 7th Annual Convergence Summit will see leading figure heads from across the globe come together, to discuss the latest developments and future of Unified Communications, and how these can bring real added value to your business and introduce new ways of working. We will be looking at how our managed service offerings and New World Communications model can simplify, standardise, centralise and greatly enhance your business communications. The presentations will be followed by lunch and a technology exhibition, show casing the latest solutions. The exhibition will give you the chance to try the solutions first hand and speak to industry experts from ourselves and our strategic partners. Exhibitors will include Avaya, Cable & Wireless, Cisco, ComputerTel, Gamma Telecom,HP ProCurve, iomart Hosting, Ipanema Technologies, Mitel and Oak amongst others. This year's venue will be the impressive Twickenham Stadium the home of English Rugby. Delegates will have the chance to see the famous Twickenham Stadium Museum and have a tour of the Stadium itself. This is an essential event to attend if you are a Business leader, Head of ICT, or Operations, as you will see how your current communications systems can be enhanced to support your strategic goals and objectives, using the latest technology and creating a road map for the future of your business communications. You should attend if you are responsible for new technology deployment, operations or business strategy. Wed, 14 Mar 2012 11:04:46 GMT http://www.btlnet.co.uk/news--events/2010/convergence-summit-2010/convergence-summit-2010 http://www.btlnet.co.uk/news--events/2010/convergence-summit-2010 Wed, 14 Mar 2012 11:04:44 GMT http://www.btlnet.co.uk/news--events/2010/convergence-summit-2010 http://www.btlnet.co.uk/news--events/2010/december-2010/newsletter---convergence-summit-2010 The latest edition of the newsletter is now available. Download newsletter This issue is a Convergence Summit Special with articles focused on enhancements to the IT and Telecoms infrastructure to make it less complex, more cost effective, secure and simple to manage. Articles included in this issue: 7th Annual Convergence Summit overview Professor Morris Pentel, Chairman, Customer Experience Foundation Aligining Technolgoy with Customer Contact Strategy Tim Stone, Marketing Director Collaboration, Europe, Cisco The Workspace of the Future Don Smith, Chief Executive Officer, Mitel Your Future is Virtual and Mobile - Make it Happen Now Roger Jones, EMEA Business Development Director, Avaya The New Avaya - The Future of Unified Communications Eddie Cronie, Sales and Marketing Director, THUS Enabling the Enablers Nigel Pink, Vice President & General Manager, Ipanema Technologies The WAN Governance Business Advantage Jonathan Sharp, Sales and Marketing Director, Britannic Technologies Optimise the Journey from CPE to Cloud with New World Communications Wed, 14 Mar 2012 11:04:43 GMT http://www.btlnet.co.uk/news--events/2010/december-2010/newsletter---convergence-summit-2010 http://www.btlnet.co.uk/news--events/2010/december-2010/convergence-summit Britannic Technologies and its strategic partners reviewed the latest strategies for converged communications, virtualisation & next generation networks and outlined the future direction of the ICT marketplace. Britannic Technologies' 7th Annual Convergence Summit on November 24th attracted a full house, world leading line up of speakers from across the industry and exceptional feedback from those who were fortunate to attend. The event was held at Twickenham Stadium, attracting almost 400 guests and 20 exhibitors, providing a unique networking opportunity with peers and influencers within the industry. This year's summit reviewed the evolution of convergence within the communications market place and the virtualisation of technology, centralisation of services and availability of next generation networks. Throughout the day there was a clear message as to how the communications market is now at a point where it can firmly align technology with business strategy. Communications can be simplified and more easily managed, reducing costs and delivering operational improvement, whilst supporting the growing demand for business continuity. Delegates were presented with a comprehensive strategic review of the communications marketplace, underpinned with a clear strategic vision for the future.   The audience heard how the leading players are releasing technology in line with current market trends and opportunities. Professor Morris Pentel, Chairman of the Customer Experience Foundation, set the delegates thinking about the way in which they communicate with their customers and the changing demographics and demands introduced through new generations and social media. Tim Stone, Cisco's Marketing Director Collaboration, Europe surprised the audience by commenting that in a recent survey 66% of employees said they would take a job with less pay and more flexibility in device usage, access to social media, and mobility than a higher-paying job without such flexibility.  He discussed the changing workplace and the need by employers to embrace new technologies and new ways of working along with the real business benefits of collaboration. Don Smith, CEO of Mitel explained how we are going through a major re-invention of business communications. The latest mobility solutions are transforming the traditional office into a more mobile and cost effective environment. Roger Jones, EMEA Business Development Director of Avaya delivered an interesting perspective on the green element of telephony as he discussed the journey to fully unified communications. Eddie Cronie, Sales and Marketing Director for THUS discussed the conflicting agendas in business management and encouraged simplification of networks and key enablers to deliver and manage these converged networks. Nigel Pink, Vice President & General Manager of Ipanema Technologies raised the question of how much bandwidth business critical applications use and what the cost is to the business. He talked of the importance of WAN governance and how in this changing world, a holistic approach to network management is essential. Jonathan Sharp, Britannic Technologies' Sales and Marketing Director and host for the day concluded the presentations with a review of Britannic's vision, how they work with their technology partners and clients to align technology systems and investment with operational requirements and business strategy, citing a number of recent projects such as Grange Hotels, Family Mosaic and Trailfinders. He discussed the importance of supply chain management and the need to migrate to new technology at a pace that fits the customers' business. A key component of Britannic's solution is its managed services and the implementation of tools which enhance management of the network and environment.  These include netCONNECT, the latest in CTI middleware technology (which delivers CTI capability out of the box for most major CRM and Business System software and all major PBX systems, complimented by a free SDK for software companies / developers); netMANAGER, a new approach to WAN management utilising Ipanema's carrier class platform, which is provided as a service via Britannic's Network Operations Centre and netX, Britannic's carrier class SIP Exchange platform helping to support business continuity and deliver significant cost reduction and great flexibility. Jonathan announced the arrival of netPBX, Britannic's hosted PBX platform that is entering into trials with two major channel partners to deliver a hosted telephony solution to their customers. After the presentations delegates attended the technology exhibition where they were given the opportunity to experience technology first hand and discuss specific projects and requirements with Britannic and their partners.  The exhibition showcased the latest technology across a wide range of technology manufacturers and services providers, including: Avaya, Britannic Technologies, Cisco and Tandberg, ComputerTel, Gamma Telecom, HP, Intercept IT, iomart Hosting, Ipanema Technologies, Kelder, Keysource, Mitel and their affiliates, Nimans, Nouveau Solutions, Oak, Redbox Recorders and THUS. Over all the day was a great success, as Britannic Technologies Convergence Summit continues to go from strength to strength providing a unique opportunity for visitors to hear from the industry leaders in one place hearing about their strategy and vision, supported with access to the latest news, views, technology and technical experts. This was a view reinforced by delegates and partners alike and in the words of Cisco director Tim Stone, "The Convergence Summit attracted more attendees than any other event of its type this year, due to the impressive list of exhibitors and conference speakers from across the industry. This is the must attend educational event for any company looking to improve communications and collaboration." Videos of the presentations are available at BritannicTech.tv, while PDFs of the slides can be viewed here. Wed, 14 Mar 2012 11:04:39 GMT http://www.btlnet.co.uk/news--events/2010/december-2010/convergence-summit http://www.btlnet.co.uk/news--events/2010/december-2010 Wed, 14 Mar 2012 11:04:37 GMT http://www.btlnet.co.uk/news--events/2010/december-2010 http://www.btlnet.co.uk/news--events/2010 Wed, 14 Mar 2012 11:04:35 GMT http://www.btlnet.co.uk/news--events/2010 http://www.btlnet.co.uk/news--events/2011/january-2011/computertel-karting To blow the January cobwebs away, ComputerTel and Britannic Technologies entered the Telecommunications Go Karting Endurance Challenge at TeamSport Indoor Karting, Crawley on 12th January. The event was well received and a manic time was had by all! Reaching speeds of up to 40 miles an hour, The "Britannic Maniacs" and "The High Flyers" took on another 8 teams from the Telecomms sector, to challenge each-other for poll position. As an endurance event, all teams raced for an hour and a half to see who could complete the furthest distance. The Maniacs and The Flyers put up a good challenge, especially The Maniacs who were even leading at one point in the competition. Our team members all vowed to meet again for a re-run next year. Wed, 14 Mar 2012 11:04:34 GMT http://www.btlnet.co.uk/news--events/2011/january-2011/computertel-karting http://www.btlnet.co.uk/news--events/2011/january-2011/housingtech-article Article taken from Housing Technology Issue 19, January 2011 Click here to read the latest edition of Housing Technology magazine. © 2011 The Intelligent Business Company, publisher of Housing Technology magazine Wed, 14 Mar 2012 11:04:32 GMT http://www.btlnet.co.uk/news--events/2011/january-2011/housingtech-article http://www.btlnet.co.uk/news--events/2011/january-2011/agendagrange Taken from the forthcoming issue of Agenda magazine Grange Hotels, The Big Idea - "Now we're talking" Cast your eyes over the five-star facilities at the Grange St Paul's and you'll notice a host of sophisticated communications, courtesy of Britannic Technologies, who were charged with the task of creating the flagship hotel's bespoke communications infrastructure. IT plays a major role in ensuring that guests enjoy a hi-tech, low-stress stay, and the hotel's advanced ICT network provides easy access to the wide range of amenities on offer, incorporating Voice over Internet Protocol (VoIP) and enabling wi-fi for voice and data use. "As our engineers for a future-proof, fully converged IP and SIP solution at the Grange St Paul's, Britannic Technologies provided us with excellent design, installation, service and support," says Steve Waldron, financial director for Grange Hotels. "Britannic Technologies applied the economies of convergence to both future developments and elements of the existing group." When it comes to mobile IT, video conferencing, video streaming and access to hosted services, guests have ever-increasing expectations, and the hotel's telephones, which incorporate touch-screen technology, provide each guest with customised information and services. The communications hub delivers voice and data services across the hotel group and VoIP enables free calls between sites. Thanks to Britannic Technologies, Grange Hotels has a solid foundation for years to come, with a host of intelligent features, high-speed access to every port and the ability to provide a sophisticated communications system well into the future. View article Wed, 14 Mar 2012 11:04:30 GMT http://www.btlnet.co.uk/news--events/2011/january-2011/agendagrange http://www.btlnet.co.uk/news--events/2011/january-2011 Wed, 14 Mar 2012 11:04:29 GMT http://www.btlnet.co.uk/news--events/2011/january-2011 http://www.btlnet.co.uk/news--events/2011/march-2011/virtualisation-seminar-12-may Download invitation Who should attend? CIOs, IT Directors and Managers wanting to combine the power of virtualisation and unified communications to enable mission-critical voice applications to join enterprise business applications in the mainstream data centre. You should attend if you would like to... Learn how a single supplier can provide convergence across your entire network Understand the benefits of managing voice telephony and virtualisation as a single entity Simplify IT management by rolling out and managing applications centrally Deliver enhanced security and business continuity Consider SIP trunks and moving telephony services into the data centre / cloud Hear first hand why WWF chose to go down the path of virtualisation Gain unprecedented operating cost savings Agenda The agenda for the day incorporates a range of topical areas concerning the latest voice virtualisation solutions from Mitel. 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications" - Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:45 "Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 11:30 Coffee 11:45 "WAN Governance" - Mark Burton, Director, Product Management, Ipanema 12:15 "The Case for Virtualisation" - Ian Exton, Network Manager, IT & Facilities, WWF 12:45 Technology exhibition & demonstrations Lunch & networking 14:30 Close 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications" - Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:35Case Sudy- Phil Stevens, Group Head of IT, Ascertiva Group 11:05"Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 11:45 Coffee 12:00 "WAN Governance" - Mark Burton, Director, Product Management, Ipanema 12:30 "The Case for Virtualisation" - Ian Exton, Network Manager, IT & Facilities, WWF 13:15 Technology exhibition & demonstrations Lunch & networking 14:30Close Wed, 14 Mar 2012 11:04:27 GMT http://www.btlnet.co.uk/news--events/2011/march-2011/virtualisation-seminar-12-may http://www.btlnet.co.uk/news--events/2011/march-2011/netpbx Download brochure Independent communications company Britannic Technologies launches its own hosted telephony platform netPBX. The product is aiming to fill a gap in the market for businesses who want to drive forward greater efficiencies in the current economic climate. These efficiencies include cost of ownership, energy usage, carbon footprint, technical expertise and speed of implementation. netPBX is a simple to use cloud based telephony service, paid for by monthly subscription. It is setup and administered through a user-friendly web portal, making it an ideal solution for branch based businesses that don't have on-site technical expertise. This telephony solution is ideal for organisations with home workers, branch locations or a distributed business model as they can now benefit from professional telephony in every location. "We are seeing tremendous interest in this product from organisations that want the features of an on premise phone system but don't want the headache. netPBX delivers the functionality via the cloud, with inbuilt resilience and scalability - making it excellent value for money." Commented Jonathan Sharp, Sales and Marketing Director, Britannic Technologies. The handsets sold with netPBX are a key component of this highly efficient service.  They are from German manufacturer snom who have a reputation in the market place for delivering highly energy efficient phones. snom, like Britannic Technologies are known in the industry as SIP pioneers.  They provide leading technological features and functions like security protocols to ensure safe VoIP telephony use. "Britannic Technologies share the same ethos as snom, by delivering tangible efficiencies with netPBX coupled with our phones.  They have proven themselves with their carrier class, SIP exchange platform netX, which is certified with the snom ONE IP PBX and the new hosted telephony service is a natural extension of this development." Commented Jonathan Greenwood, Managing Director snom UK Ltd. "We welcome the fact that they have chosen snom phones as their handset of choice for this solution." Today Britannic Technologies is one of the largest and most technically able independent communications companies in the UK, providing both national and international solutions. They specialise in IP Communications, Networking, Systems and CT (Computer Telephony) Integration and Applications Development. ENDS Download brochure For further information contact: Jonathan Sharp, Sales and Marketing Director, mobile 07766207136 email jsharp@btlnet.co.uk - at show on 9th March. Kristopher Januszajtis-Neale, Product Manager, kjanuszajtis-neale@btlnet.co.uk mobile 07824845920 - at show on 8th March. About Britannic Technologies Britannic Technologies is an award winning value added solutions provider specialising in unified communications technology, network services and systems support. Britannic was founded in 1984.  From the offset it established an enviable reputation within the market for delivering high quality telecommunications solutions and services combined with a real ability to innovate. Throughout this time Britannic has developed their position within the fast moving and evolving telecoms market place by partnering with world leading manufacturers and service provides to deliver a best of breed solution to organisations throughout the UK, complemented by our total commitment to customer care and integration capabilities. Today Britannic Technologies are one of the largest and most established independent privately owned communications companies in the UK, providing both national and international solutions. Britannic have an enviable portfolio of market leading products and services, combining in-house developments with products from world leading manufacturers and service providers, such as Mitel, Avaya, Cisco, HP, Cable & Wireless, BT, Sun Microsystems and Tandberg to name but a few. For more information visit www.btlnet.co.uk and our TV site www.britannictech.tv About Snom snom technology AG develops and manufactures VoIP telephones and related equipment based on the IETF open standard, SIP (Session Initiation Protocol). Recognized for its high-quality, customizable, and cost-effective business solutions, snom is also differentiated by the company's history in the VoIP industry, and its dedication to high security standards. All of snom's products, from desktop phones to IP PBXs, are designed to be fully interoperable with leading communications equipment vendors, and in 2010 the snom 300 desktop phone was officially accepted into the Microsoft Lync 2010 device compatibility program, qualifying it as a recommended device for use with the Microsoft Office Communications Server 2007 R2 and Microsoft Lync 2010. snom customers benefit from the interoperability and flexibility that the snom telephones offer, including plug and play integration and universal compatibility with any SIP-based telephony platform. Founded in 1996 and headquartered in Berlin, Germany, snom technology AG also has offices in Italy, France, the United Kingdom and the US. The company distributes its fourth generation SIP phones through its network of more than 200 authorized reseller partners in 60 countries worldwide. For more information on snom, please visit www.snom.com. Wed, 14 Mar 2012 11:04:25 GMT http://www.btlnet.co.uk/news--events/2011/march-2011/netpbx http://www.btlnet.co.uk/news--events/2011/march-2011/contact-centre-'pet-hates'-survey Let us know what annoys you the most when you get in touch with a contact centre by completing our 'Pet Hates' survey!   Wed, 14 Mar 2012 11:04:22 GMT http://www.btlnet.co.uk/news--events/2011/march-2011/contact-centre-'pet-hates'-survey http://www.btlnet.co.uk/news--events/2011/march-2011/uc-expo Britannic Technologies will be exhibiting at this year's UC Expo at Olympia on March 8th and 9th. With the start of the new financial year approaching for many people now is the perfect time to discuss your strategic requirements for Unified Communications with us. If you are thinking of visiting UC Expo it will be worth your while visiting us on Stand 520 where you can informally discuss the latest technologies available from our strategic partners, Avaya, BT Wholesale, Cable & Wireless, Cisco, ComputerTel, Gamma, HP, iomart Hosting, Ipanema, Keysource, Mitel, Redbox Recorders and THUS. We are happy to offer advice and consultation on your Unified Communications requirements, but also to give you the benefit of our exclusive hosted network management facility netMANAGER, which will guarantee availability of your applications across your network. Britannic Technologies has a wide portfolio of clients who are benefitting from our expertise in programme management to develop and implement a 3-5 year strategic plan.  Come and see us to find out more. Wed, 14 Mar 2012 11:04:20 GMT http://www.btlnet.co.uk/news--events/2011/march-2011/uc-expo http://www.btlnet.co.uk/news--events/2011/march-2011 Wed, 14 Mar 2012 11:04:14 GMT http://www.btlnet.co.uk/news--events/2011/march-2011 http://www.btlnet.co.uk/news--events/2011/may-2011/virtualisation-seminar-report Britannic Technologies' latest seminar, "Virtualisation: Forging A New Paradigm", was held in conjunction with Mitel in Bishopsgate, London on the 12th May 2011. The event was free to attend and explored how the power of virtualisation and unified communications can be combined to enable mission-critical voice applications to join enterprise business applications in the mainstream data centre. Guest speakers included Ian Bevington (Mitel), Mark Burton (Ipanema Technologies) and Ian Exton (WWF), with Britannic Technologies' Jonathan Sharp opening the seminar. The presentations were followed by lunch and the chance to talk to industry experts. This was an important event for CEOs, IT directors and managers wishing to simplify IT management by rolling out and managing applications centrally, as well as those considering SIP trunks or moving into the cloud. Information was given on delivering enhanced security and business continuity, the benefits of managing voice telephony and virtualisation as a single entity and how a single supplier can provide convergence across an entire network. There was also the opportunity to hear first-hand why WWF chose to go down the path of virtualisation and gain unprecedented operating cost savings. If you missed this event you can download all the presentation slides here: Britannic Technologies Mitel Ipanema Technologies WWF Full videos are also available at britannictech.tv Wed, 14 Mar 2012 11:04:09 GMT http://www.btlnet.co.uk/news--events/2011/may-2011/virtualisation-seminar-report http://www.btlnet.co.uk/news--events/2011/may-2011/avaya-seminar Download invitation  Institute of Directors, Pall Mall, June 8 2011. 8.30-11am Britannic Technologies and Avaya would like to invite technology strategy makers to discuss at a strategic level how best to converge and unify their entire communications infrastructure by taking advantage of the latest developments in ICT.  Key Gartner top ten CIO priorities of centralisation, supplier consolidation and unified communications will be focus areas at this exclusive round table. The keynote briefing will be delivered by Roger Jones, Business Development Director, EMEA, at Avaya, an expert in converged communications and an engaging speaker. Agenda 8:30  Registration and breakfast 9:00  Welcome and introduction 9:05  Converging Technologies Roger Jones, Business Development Director, EMEA, Avaya 9:50  New World Communications  Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:30  Open Forum - The barriers to implementing UC 10:50  Coffee and a chance to experience Avaya Flare 11:00  Close Attendees will understand how our solutions can help to:  significantly reduce telecommunications and management costs  lower their total cost of ownership  increase business agility. Avaya is a global leader in enterprise communications systems that improve efficiency, collaboration, customer service and competitiveness, recognised by Frost and Sullivan with the 2011 Global Market Share Leadership Award. Avaya is identified as a leader in the Gartner Magic Quadrant for Unified Communications.  Focus areas: Distributed SIP-based system solutions and multi-vendor integration Virtualisation and cloud based services Business continuity - guaranteeing the performance of business critical applications Managed solutions which will significantly reduce capital expenditure Bridged networks combining private DSL, Ethernet connections and IPVPN connections Wed, 14 Mar 2012 11:04:04 GMT http://www.btlnet.co.uk/news--events/2011/may-2011/avaya-seminar http://www.btlnet.co.uk/news--events/2011/may-2011/britannic-shortlisted-for-comms-business-awards-2011 We are delighted to announce that Britannic Technologies has been shortlisted for the Comms Business Awards 2011, in the category of 'SMB Convergence Solution', for the telecommunications solution provided to Worthing Homes. Independently judged, The Comms Business Awards are designed to genuinely recognise excellence in the Channel. Acknowledging the successes of the reseller community, the vendors, distributors and service providers as well as those successful individuals who truly set the standard, these awards are one of the industry's most sought after accolades. Britannic Technologies is one of the largest and most technically able independent communications companies in the UK, providing both national and international solutions. They specialise in IP Communications, Networking, Systems and CTI (Computer Telephony Integration) and Applications Development. Having received three prominent industry awards in 2010, Britannic Technologies now look forward to making 2011 an equally successful year.   Wed, 14 Mar 2012 11:04:02 GMT http://www.btlnet.co.uk/news--events/2011/may-2011/britannic-shortlisted-for-comms-business-awards-2011 http://www.btlnet.co.uk/news--events/2011/may-2011 Wed, 14 Mar 2012 11:04:00 GMT http://www.btlnet.co.uk/news--events/2011/may-2011 http://www.btlnet.co.uk/news--events/2011/june-2011/virtualisation-seminar-13-july Download invitation Who should attend? CIOs, IT Directors and Managers wanting to combine the power of virtualisation and unified communications to enable mission-critical voice applications to join enterprise business applications in the mainstream data centre. You should attend if you would like to... Learn how a single supplier can provide convergence across your entire network Understand the benefits of managing voice telephony and virtualisation as a single entity Simplify IT management by rolling out and managing applications centrally Deliver enhanced security and business continuity Consider SIP trunks and moving telephony services into the data centre / cloud Hear first hand why WWF chose to go down the path of virtualisation Gain unprecedented operating cost savings Agenda The agenda for the day incorporates a range of topical areas concerning the latest voice virtualisation solutions from Mitel. 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications"- Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:45 "Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 11:30 Coffee 11:45 "Doing More With Less: How Virtualisation Can Aid Business Processes & Cost Reduction" - Phil Worms, Director Marketing, iomart Group 12:15 "The Case for Virtualisation" - Ian Exton, Network Manager IT & Facilities, WWF 12:45 Technology exhibition & demonstrations Lunch & networking 14:30 Close     10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications" - Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:35Case Sudy- Phil Stevens, Group Head of IT, Ascertiva Group 11:05"Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 11:45 Coffee 12:00 "WAN Governance" - Mark Burton, Director, Product Management, Ipanema 12:30 "The Case for Virtualisation" - Ian Exton, Network Manager, IT & Facilities, WWF 13:15 Technology exhibition & demonstrations Lunch & networking 14:30Close Wed, 14 Mar 2012 11:03:59 GMT http://www.btlnet.co.uk/news--events/2011/june-2011/virtualisation-seminar-13-july http://www.btlnet.co.uk/news--events/2011/june-2011/avaya-managing-social-media Download invitation Avaya, Eton House, Maidenhead 20th July 2011, 08:30 - 12:00 Event summary Align communications networks to save money and deliver a business case for managing social media. Who should attend? Business Directors, Heads of HR, Sales and Marketing and IT - in fact any senior manager wanting to protect the brand and use the power of social media communication to deliver enhanced business opportunities. You should attend if you would like to... Empower your clients to communicate with you in a way that suits them. Enhance engagement with clients through social media. Become highly adaptable to the social computing connections. Filter and manage the plethora of social media traffic. Mine social media and incorporate communications into contact centre operations. Make up  to 40% IT cost savings through migration to more cost effective networking technologies and centralisation. Cost savings focus on WAN/DSL Access, SIP migration and ISDN rationalisation. Agenda 08:30 Registration and breakfast 09:00 Welcome & Introduction 9:05 Round Table Discussion - IT Challenges Presented by Social Media 9:30 Social Media-Increasing Client and Prospect Engagement, Nigel Moulton, AVAYA 10:15 "New World Communications" - Jonathan Sharp, Britannic Technologies 11:00 Open Forum - "The Barriers to Building Incremental Sales" 11:30 Coffee 12:00 Close Wed, 14 Mar 2012 11:03:57 GMT http://www.btlnet.co.uk/news--events/2011/june-2011/avaya-managing-social-media http://www.btlnet.co.uk/news--events/2011/june-2011 Wed, 14 Mar 2012 11:03:55 GMT http://www.btlnet.co.uk/news--events/2011/june-2011 http://www.btlnet.co.uk/news--events/2011/july-2011/virtualisation-seminar-14th-sept-(manchester) Download invitation Who should attend? CIOs, IT Directors and Managers wanting to combine the power of virtualisation and unified communications to enable mission-critical voice applications to join enterprise business applications in the mainstream data centre. You should attend if you would like to... Learn how a single supplier can provide convergence across your entire network Understand the benefits of managing voice telephony and virtualisation as a single entity Simplify IT management by rolling out and managing applications centrally Deliver enhanced security and business continuity Consider SIP trunks and moving telephony services into the data centre / cloud Gain unprecedented operating cost savings Agenda The agenda for the day incorporates a range of topical areas concerning the latest voice virtualisation solutions from Mitel. 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications"- Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 11:00 Coffee 11:15 "Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 12:00 Technology exhibition & demonstrations 12:30 Lunch & networking 14:30 Close 10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications" - Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:35Case Sudy- Phil Stevens, Group Head of IT, Ascertiva Group 11:05"Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 11:45 Coffee 12:00 "WAN Governance" - Mark Burton, Director, Product Management, Ipanema 12:30 "The Case for Virtualisation" - Ian Exton, Network Manager, IT & Facilities, WWF 13:15 Technology exhibition & demonstrations Lunch & networking 14:30Close Wed, 14 Mar 2012 11:03:54 GMT http://www.btlnet.co.uk/news--events/2011/july-2011/virtualisation-seminar-14th-sept-(manchester) http://www.btlnet.co.uk/news--events/2011/july-2011/virtualisation-seminar-8th-sept Download invitation Who should attend? CIOs, IT Directors and Managers wanting to combine the power of virtualisation and unified communications to enable mission-critical voice applications to join enterprise business applications in the mainstream data centre. You should attend if you would like to... Learn how a single supplier can provide convergence across your entire network Understand the benefits of managing voice telephony and virtualisation as a single entity Simplify IT management by rolling out and managing applications centrally Deliver enhanced security and business continuity Consider SIP trunks and moving telephony services into the data centre / cloud Gain unprecedented operating cost savings Agenda The agenda for the day incorporates a range of topical areas concerning the latest voice virtualisation solutions from Mitel. 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 "Virtualisation & New World Communications"- Jonathan Sharp, Sales & Marketing Director, Britannic Technologies 10:45 "Real Time Voice in a Virtualised Environment" - Ian Bevington, Solutions Marketing Manager, Mitel 11:30 Coffee 11:45 "Journey to the Cloud" - Gary Collins, Director, Intercept IT 12:15 "The Whole Picture" - Jonathan Sharp 12:30 Technology exhibition & demonstrations 13:00 Lunch & networking 14:30 Close   Wed, 14 Mar 2012 11:03:52 GMT http://www.btlnet.co.uk/news--events/2011/july-2011/virtualisation-seminar-8th-sept http://www.btlnet.co.uk/news--events/2011/july-2011 Wed, 14 Mar 2012 11:03:50 GMT http://www.btlnet.co.uk/news--events/2011/july-2011 http://www.btlnet.co.uk/news--events/2011/september-2011/award-finalists Following the success at last year's awards ceremonies, we are thrilled to have been shortlisted for five different awards this year, showing the breadth of services and solutions that have been successfully implemented by Britannic over the past year. CRN Awards We have been shortlisted by CRN for SME Reseller of the Year.   Comms National Awards We have been shortlisted in both SME and Enterprise categories for vertical solutions, as well as an enterprise mobile solution and an SME hosted solution.   We will not hear whether we have won until the award ceremonies in October and November, but in the meantime we will continue to deliver innovative solutions for our clients.   Wed, 14 Mar 2012 11:03:49 GMT http://www.btlnet.co.uk/news--events/2011/september-2011/award-finalists http://www.btlnet.co.uk/news--events/2011/september-2011/customer-satisfaction-survey---now-issued Britannic are always looking to provide the best possible service to our customers, so we invite each of you to complete a short satisfaction survey. Please click here to complete the survey. All existing customer entries will be entered into a prize draw for a bottle of Champage to be announced on our website on Friday 30th September. Wed, 14 Mar 2012 11:03:47 GMT http://www.btlnet.co.uk/news--events/2011/september-2011/customer-satisfaction-survey---now-issued http://www.btlnet.co.uk/news--events/2011/september-2011/silverstone-rally-thrill-winner-announced! We are delighted to announce that the final winner for registrations is: Nigel Dickens of Cardif Pinnacle More Rally Thrills will be given away as tomorrow's event so bring your licences with you. We look forward to seeing you at Silverstone on Thursday. Should you wish to register yourself or a colleague to attend please go here for further details. Wed, 14 Mar 2012 11:03:45 GMT http://www.btlnet.co.uk/news--events/2011/september-2011/silverstone-rally-thrill-winner-announced! http://www.btlnet.co.uk/news--events/2011/september-2011/mitel-hospitality Britannic Technologies has recently been recognised by Mitel as a specialist provider of hospitality-specific communications. The hospitality sector provides a large addressable market for Britannic Technologies with a close compliment to both Mitel (as a key strategic partner) and Britannic's overall value added offerings to market.   Mitel have a large base of clients within the hospitality sector, notably with legacy SX2000 platforms.  Britannic will support Mitel in efforts to dominate the sector with net new clients and migrating legacy platforms through Mitel's technology evolution.  As a highly capable, Mitel-solutions-focused, value added provider/systems integrator, Britannic are confident they are well placed to help drive growth and development within the hospitality sector with Mitel for mutual benefit. Britannic has strong references within the hospitality sector including Grange Hotels, RAC Club and Cheval Apartments with a strong pipeline of familiar brands within hospitality.  Our existing clients provide an excellent reference point to the wider capabilities of Britannic and demonstrate a close alignment with sector requirements over and above merely providing a telephony solution.  Consequently this provides Britannic with a clear value added proposition elevating above the commodity end of the market. After reviewing the market Britannic have decided to focus on 3* and above hotels, leisure clubs and high-end apartment lets. Wed, 14 Mar 2012 11:03:43 GMT http://www.btlnet.co.uk/news--events/2011/september-2011/mitel-hospitality http://www.btlnet.co.uk/news--events/2011/september-2011 Wed, 14 Mar 2012 11:03:41 GMT http://www.btlnet.co.uk/news--events/2011/september-2011 http://www.btlnet.co.uk/news--events/2011/october-2011/press-release-excellence-in-hospitality Britannic Technologies excel in hospitality sector Wednesday 26 October 2011 - Britannic Technologies, a long-standing Mitel Premier Partner has just been awarded the accolade of Hospitality Specialist in recognition of the comprehensive integrated telephony solutions they have been supplying into the hospitality sector for several years. A recent implementation at the newest Grange Group of hotels, the Grange Tower Bridge, is typical of the attention to detail and excellence of service that is expected from a Britannic solution. As our solution providers and engineers for a fully converged IP and SIP future-proof solution at Grange St Pauls, Britannic Technologies provided excellent design, installation, service and support. It provides the ideal platform for Britannic to apply the economies of convergence to both future developments and parts of the existing group." Steve Waldron, Finance Director, Grange Hotel Group If you would like to find out more about Britannic's hospitality solutions please visit our website /who-we-help/vertical-markets/hospitality--tourism or even better visit us in person at the Britannic Technologies Annual Convergence Summit at Silverstone on November 17th. Entry is free to this prestigious event for senior executives, and members of the press are warmly invited to join over 400 delegates. Visit www.btlnet.co.uk/summit2011 to find out more and register your place. ENDS View on external site Wed, 14 Mar 2012 11:03:40 GMT http://www.btlnet.co.uk/news--events/2011/october-2011/press-release-excellence-in-hospitality http://www.btlnet.co.uk/news--events/2011/october-2011/convergence-newsletter-6 Issue 6 of Convergence,  Britannic Technologies' newsletter, is now available to download. It includes articles on Unified Communications in IT departments and contact centres, the 8th annual Convergence Summit and call manangement, with contributions from Mitel, Avaya and Oak. Read newsletter http://view.vcab.com/?vcabid=ghaSejrjeSgelrgn Wed, 14 Mar 2012 11:03:38 GMT http://www.btlnet.co.uk/news--events/2011/october-2011/convergence-newsletter-6 http://www.btlnet.co.uk/news--events/2011/october-2011/call-centre-expo-11-12-oct-2011 Britannic Technologies will be exbiting at this year's Call Centre and Customer Management Expo at Olympia, London on 11th and 12th October. This event showcases improvements that can be made within your call centre, whilst also bringing together key individuals who can help you achieve unparalleled results. Offering a blend of integrated customer products and services, cutting-edge education programmes and unique networking opportunities, no matter what your business objectives Call Centre & Customer Management Expo will provide you with the full array of solutions. We will be exhibiting on Stand E34. Come and chat to us about your call centre and customer management requirements and test the latest solutions live on our stand. Wed, 14 Mar 2012 11:03:36 GMT http://www.btlnet.co.uk/news--events/2011/october-2011/call-centre-expo-11-12-oct-2011 http://www.btlnet.co.uk/news--events/2011/october-2011/wwf-adoptions As part of our corporate social responsibility Britannic has adopted a dolphin, hawksbill turtle and amur leopard through WWF. We look forward to receiving regular updates on our new additions, and to sharing these with you through our blog. Wed, 14 Mar 2012 11:03:34 GMT http://www.btlnet.co.uk/news--events/2011/october-2011/wwf-adoptions http://www.btlnet.co.uk/news--events/2011/october-2011/-c-n-awards At last night's Comms National Awards Britannic Technologies shone out by being shortlisted in no less than 5 different categories! We were very proud to be chosen as the winner in the reseller category for best Enterprise Vertical Solution. This award was received for the innovative solution that was delivered to CCS Group Plc by our highly experienced development and project management teams. Britannic developed a hosted IVR and Onlline Workflow Monitor enabling 300 CCS safety critical contractors to input their shift information remotely via an automated system. "We are extremely proud of the system and have demonstrated its uses to a number of senior delegations from London Unerground, Tube Lines and the Office of Rail Regulator.  All have left visibly impressed." Tristan Martens Senior Compliance & Performance Manager, CCS Group Plc Other shortlisted categories were: SME Vertical Solution, Enterprise Mobile Solution, Hosted Telephony Solution and Reseller of the Year. Wed, 14 Mar 2012 11:03:32 GMT http://www.btlnet.co.uk/news--events/2011/october-2011/-c-n-awards http://www.btlnet.co.uk/news--events/2011/october-2011 Wed, 14 Mar 2012 11:03:30 GMT http://www.btlnet.co.uk/news--events/2011/october-2011 http://www.btlnet.co.uk/news--events/2011/convergence-summit-2011/dreams-come-true Britannic Technologies introduced the charity Dreams Come True at this year's Annual Convergence Summit. Delegates at the event had the chance to have their photos taken with some amazing cars and put their hands in their pockets for a great cause. Dreams Come True is a children's charity serving the whole of the UK. Their mission is quite simply, to make dreams come true for seriously and terminally ill children across the country. Over the last 10 years they have brought happiness and joy to more than five thousand children as well as their friends, family and carers. How you helped... Rally Thrill silent auction Britannic ran a silent auction at the taking bids for a Rally Thrill. The thrill of rally driving is like nothing you will have ever experienced before. These Group N spec Ford Fiesta ST cars are state of the art rally cars that are currently used in championship rallies around the world. Your photo with this F1 car Guestes at the Convergence Summit were photographed with the Stewart GP car driven by Johnny Herbert in 1999, in which he won the Monaco Grand Prix. For a suggested donation of £10 you can have your photograph taken with the car, along with an Aston Martin Vantage V8 and a Ferrari 430. Pictures were printed out and are available online. ___________________________________________________________________________ Matthew Argenti, Development Director for the charity was delighted to work with Britannic Technologies, "we are so pleased to welcome Britannic Technologies to our growing list of corporate supporters. We immediately liked their can-do, progressive attitude and they have also demonstrated a very mature approach and a keen understanding to marketing and the needs of a children's charity like Dreams Come True. They are like us, a national organisation and we are privileged to be a part of their Convergence Summit 2011 at Silverstone." "We wanted to help a children's charity so we were delighted to team up with Dreams Come True," says Britannic's Sales and Marketing Director, Jonathan Sharp. Wed, 14 Mar 2012 11:03:29 GMT http://www.btlnet.co.uk/news--events/2011/convergence-summit-2011/dreams-come-true http://www.btlnet.co.uk/news--events/2011/convergence-summit-2011/register Discover the World of Hosting and Cloud Services On 17th November Britannic Technologies' Annual Convergence Summit will come to Silverstone. Now in its 8th year, this event has established a reputation for bringing together world class experts and business leaders from across the UK. In holding the Convergence Summit at Silverstone, Britannic carries on the tradition of taking this event to spectacular venues, with previous locations such as Ascot Race Course, Twickenham Stadium and the BT Tower all playing host. Once again this year's event will provide an insight into the developments and innovations within the communications industry, complemented by practical advice from experts and users alike. The focus for 2011 will be hosting and cloud services. Agenda 8.30 REGISTRATION AND EXHIBITION 9.15 PRESENTATIONS 9.20 Agile Communications:  Making it happen - Tim Couper, Technical Director, Britannic Technologies 9.50 The Road to Innovation - Nigel Moulton, Product and Solutions Director, Avaya 10.20 Making Cloud Based Unified Communications a Reality - Christian Szpilfogel, VP Strategic Business, Mitel 10.50 How the Olympics impacts Businesses and how technology is the saviour - are you ready? - Martin Charlton, Regional Manager, Cisco 11.20 COFFEE AND EXHIBITION 11.45 How is Ethernet changing the business world?  - Paul Beacham, Head of Wholesale Ethernet, BT Wholesale 12.15 Visual Mobile Communication - Daniel Weisbeck, VP EMEA Marketing, Polycom 12.45 Guaranteeing Business Critical Applications over the Cloud - Nigel Pink, VP & General Manager UK & Ireland, Ipanema Technologies 13.15 Summary - Jonathan Sharp, Sales and Marketing Director, Britannic Technologies 13.30 NETWORKING LUNCH 14.30 EXHIBITION 14.30 TOUR1 OF SILVERSTONE AND RALLY THRILL 1 15.30 TOUR 2 OF SILVERSTONE AND RALLY THRILL 2 16.30 DRINKS RECEPTION AND NETWORKING 18.00 CLOSE Entertainment Delegates will have the chance to take a "behind the scenes" tour of Silverstone (limited availability).  There will also be an F1 simulator, silent auction, competitions and the chance to have your picture taken with an F1 car. Combine this with lunch and a networking drinks reception and you can expect an enjoyable and productive day. Exhibition The summit will include a solutions exhibition show-casing Britannic's key strategic partners, who are amongst the world's leading cloud solutions suppliers. The exhibition will give delegates the chance to try this technology first hand, speak face-to-face with Britannic Technologies and their partners and see live demonstrations of this technology. Networking Lunch will be included, with a drinks reception to facilitate networking later in the day. Delegates will also have the chance to go on a 'behind the scenes' tour of the circuit. If you would like to join over 400 business leaders from across the UK in learning from world class experts about the latest developments in hosted and cloud solutions and experience the latest technology first hand in our exhibition area, please register your interest today. Who should attend? This is an essential event to attend if you are a Business leader, Head of ICT, or Operations, as you will see how your current communications systems can be enhanced to support your strategic goals and objectives, using the latest technology and creating a road map for the future of your business communications. Our delegate brief will provide you with more information, whilst last year's feedback will give you a great idea of what to expect. Download invitation Wed, 14 Mar 2012 11:03:27 GMT http://www.btlnet.co.uk/news--events/2011/convergence-summit-2011/register http://www.btlnet.co.uk/news--events/2011/convergence-summit-2011 Wed, 14 Mar 2012 11:03:25 GMT http://www.btlnet.co.uk/news--events/2011/convergence-summit-2011 http://www.btlnet.co.uk/news--events/2011/november-2011/mitel-housing-specialism Tuesday 22 November 2011 - Britannic Technologies, a long-standing Mitel Premier Partner has just been awarded the accolade of Housing Specialist in recognition of the comprehensive integrated telephony solutions they have been supplying into the housing sector for over ten years. Britannic Technologies deliver value for money through telephony and ICT, helping housing associations to achieve their key objectives.  Britannic Technologies has developed strategic partnerships with a wide range of Housing Associations to help create business enabling, resilient telephony platforms to support both current and future business needs. Britannic has worked hand in hand with Family Mosaic, among others to develop a strategy that will set the organisation apart from other housing associations. According to Saul Stevens, IT Director of Family Mosaic, "we now have a clear technology road map with a well-defined migration path and options to make our telephony technology work harder for us." "Britannic's approach to working with Family Mosaic is illustrative of their comprehensive understanding of our sector and their ability to really help organisations align technology with business goals" Saul Stevens, Family Mosaic. Wakefield District Housing have recently started using the services of Britannic Technologies.  This comment from Eric Backhouse is indicative of the service they receive. "Since transferring IP-Telephony support to Britannic they have proved from day one that they are more than just a market leading support organisation.  It would be easy to say that we are a partnership and that together we are delivering quality telephony services to Wakefield and District Housing tenants and employees.  But that isn't the case; on top of being a support provider, and partner, helping me reduce costs while still improving services, they are the friend that we all need from time-to-time.  If we have a bit of a problem, or want a bit of advice, Britannic have demonstrated that we 'just need to pick up the phone and ask them', and that sort of support is priceless." If you would like to find out more about Britannic's housing solutions please visit the Housing Section of this website. Wed, 14 Mar 2012 11:03:23 GMT http://www.btlnet.co.uk/news--events/2011/november-2011/mitel-housing-specialism http://www.btlnet.co.uk/news--events/2011/november-2011/housing-technology-magazine Article taken from Housing Technology Issue 24, November 2011. Click here to read the latest edition of Housing Technology magazine. © 2011 The Intelligent Business Company, publisher of Housing Technology magazine Wed, 14 Mar 2012 11:03:22 GMT http://www.btlnet.co.uk/news--events/2011/november-2011/housing-technology-magazine http://www.btlnet.co.uk/news--events/2011/november-2011 Wed, 14 Mar 2012 11:03:20 GMT http://www.btlnet.co.uk/news--events/2011/november-2011 http://www.btlnet.co.uk/news--events/2011/december-2011/news-release Britannic Technologies' Annual Convergence Summit took place at Silverstone on November 17 2011. Now in its 8th year, this event has established a reputation for bringing together world class experts and business leaders from across the UK. "Very informative and leading edge as always, just as we know Britannic! Well done, looking forward to attending next year as well!" Read more Delegate Feedback Full News Release The summit reviewed today's rapidly evolving communications marketplace focussing on cloud services, virtualisation, centralisation and Next Generation Networks. Delegates helped Britannic raise money for Dreams Come True, a charity raising money to help terminally ill children and their families - a very worthwhile cause. This year attracted a record number of new prospects, a world-leading line up of speakers from across the industry and exceptional feedback from those who attended. Over 300 people enjoyed the day, providing a unique networking opportunity with peers and influencers within the industry. Once again the event provided an insight into the developments and innovations within the communications industry, complemented by practical advice from experts and was on hosting and cloud services. The summit included a solutions exhibition show-casing 16 of Britannic's key strategic partners, who are amongst the world's leading cloud solutions suppliers. The exhibition gave delegates the chance to try this technology first hand, speak face-to-face with Britannic Technologies and their partners and see live demonstrations of this technology. Business leaders, Heads of ICT or Operations from across the UK enjoyed networking and learning from world class experts about the latest developments in hosted and cloud solutions, and were able to experience the latest technology first hand in the exhibition area. The "behind the scenes" tour of Silverstone proved popular with delegates who also participated in a silent auction, raffles, competitions and many had their pictures taken for charity with an F1 car. All proceeds from the day were donated to the children's charity Dreams Come True. A ride in an F1 simulator, lunch and a networking drinks reception topped off this enjoyable and productive day. Wed, 14 Mar 2012 11:03:18 GMT http://www.btlnet.co.uk/news--events/2011/december-2011/news-release http://www.btlnet.co.uk/news--events/2011/december-2011/flexible-working-seminar-26-jan Download invitation The imminence of the Olympic Games in London is bringing to the forefront of all our minds the inevitable challenges of transport and what alternatives can be put in place to mitigate any disruption.  Britannic Technologies have been delivering flexible working solutions to clients for a number of years, but as technologies change the solutions become simpler, more secure and more cost effective to implement. Mitel will present its latest research on flexible working and discuss how its solutions can accommodate the many and varied requirements of agile businesses. Reb Box Recorders will present their Quantify Mobile recording Solution (QMRS) which provides recording of mobile devices to enable businesses to operate outside of the office environment yet have the confidence that they remain compliant, protected and are be able to verify who said what for dispute resolution or training purposes. Magor TeleCollaboration, a Mitel Affiliate organisation, will present its collaborative video solution which enables permitted participants to see, control and edit shared files and documents in real time facilitating working collaboration sessions that allow them to make decisions, get work done and produce results more quickly. Saul Stevens, IT Director for Family Mosaic will share his views on flexible working and draw upon the successful working relationship that Britannic and Family Mosaic have enjoyed over recent years. Who should attend? Business leaders, IT Directors and Managers will be interested to hear the latest research on flexible working and how call recording can be incorporated into a flexible working environment. You should attend if you would like to... •    Understand the benefits of mobile call recording •    Hear about Mitel's latest research into flexible working •    Learn how a single supplier can provide convergence across your entire network •    Simplify IT management across the entire estate •    Review affordable video conferencing •    Help support your business continuity plans Agenda The agenda for the day incorporates a range of topical areas concerning the latest in flexible and remote working: 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 Mitel's Research into Flexible Working 10:45 Red Box Recorders - Call recording on mobiles 11:15 Coffee 11:30 Family Mosaic - a case study 12:00 Magor TeleCollaboration Video Solution 12:30 Planning & Implementation with Britannic Technologies 13:00 Product demonstrations 13:30 Lunch & networking 14:30 Close Wed, 14 Mar 2012 11:03:16 GMT http://www.btlnet.co.uk/news--events/2011/december-2011/flexible-working-seminar-26-jan http://www.btlnet.co.uk/news--events/2011/december-2011/convergence-newsletter-7 Issue 7 of the Convergence newsletter is now available, with contributions from ten companies including Cisco, BT Wholesale and Polycom and articles on topics such as remote working, the London 2012 Olympics and communication management. Read newsletter http://view.vcab.com/?vcabid=ghaSejrjeSgelrgn Wed, 14 Mar 2012 11:03:12 GMT http://www.btlnet.co.uk/news--events/2011/december-2011/convergence-newsletter-7 http://www.btlnet.co.uk/news--events/2011/december-2011 Wed, 14 Mar 2012 11:03:06 GMT http://www.btlnet.co.uk/news--events/2011/december-2011 http://www.btlnet.co.uk/news--events/2011 Wed, 14 Mar 2012 11:03:04 GMT http://www.btlnet.co.uk/news--events/2011 http://www.btlnet.co.uk/news--events/2012/january/call-recording-videos Seven new videos giving information about call recording are up on britannictech.tv, including case studies on Blackburn and Darwen council, Holiday Extras and South Essex Homes. View videos Wed, 14 Mar 2012 11:03:00 GMT http://www.btlnet.co.uk/news--events/2012/january/call-recording-videos http://www.btlnet.co.uk/news--events/2012/january/new-testimonial-videos Two new testimonial videos are now up on our educational TV site, britannictech.tv. Steve Waldron, CFO for Grange Hotels, discusses his experience of working with Britannic Technolgies at the Annual Convergence Summit view video Morris Pentel, Chairman of the Customer Experience Foundation, talks about Britannic Technologies and the Annual Convergence Summit view video Wed, 14 Mar 2012 11:02:58 GMT http://www.btlnet.co.uk/news--events/2012/january/new-testimonial-videos http://www.btlnet.co.uk/news--events/2012/january/flexible-working-seminar-8-march Download invitation The imminence of the Olympic Games in London is bringing to the forefront of all our minds the inevitable challenges of transport and what alternatives can be put in place to mitigate any disruption.  Britannic Technologies have been delivering flexible working solutions to clients for a number of years, but as technologies change the solutions become simpler, more secure and more cost effective to implement. Mitel will present its latest research on flexible working and discuss how its solutions can accommodate the many and varied requirements of agile businesses. Reb Box Recorders will present their Quantify Mobile recording Solution (QMRS) which provides recording of mobile devices to enable businesses to operate outside of the office environment yet have the confidence that they remain compliant, protected and are be able to verify who said what for dispute resolution or training purposes. Magor TeleCollaboration, a Mitel Affiliate organisation, will present its collaborative video solution, which enables permitted participants to see, control and edit shared files and documents in real time, facilitating working collaboration sessions that allow them to make decisions, get work done and produce results more quickly. Who should attend? Business leaders, IT Directors and Managers will be interested to hear the latest research on flexible working and how call recording can be incorporated into a flexible working environment. You should attend if you would like to... •    Understand the benefits of mobile call recording •    Hear about Mitel's latest research into flexible working •    Learn how a single supplier can provide convergence across your entire network •    Simplify IT management across the entire estate •    Review affordable video conferencing •    Help support your business continuity plans Agenda The agenda for the day incorporates a range of topical areas concerning the latest in flexible and remote working: 09:30 Registration & coffee 10:00 Welcome & introduction 10:05 Mitel's Research into Flexible Working 10:45 Red Box Recorders - Call recording on mobiles 11:15 Coffee 11:30 Planning & Implementation with Britannic Technologies 12:00 Magor TeleCollaboration Video Solution 12:30 Summary by Jonathan Sharp 12:40 Product demonstrations 13:15 Lunch & networking 14:30 Close Wed, 14 Mar 2012 11:02:56 GMT http://www.btlnet.co.uk/news--events/2012/january/flexible-working-seminar-8-march http://www.btlnet.co.uk/news--events/2012/january Wed, 14 Mar 2012 11:02:54 GMT http://www.btlnet.co.uk/news--events/2012/january http://www.btlnet.co.uk/news--events/2012/february/new-case-study-space-air "Bonded AnnexM provides business continuity and resilient infrastructure" - new case study on Space Airconditioning plc available here. Wed, 14 Mar 2012 11:02:51 GMT http://www.btlnet.co.uk/news--events/2012/february/new-case-study-space-air http://www.btlnet.co.uk/news--events/2012/february/ipanemagartner Read the original article here Gartner has published their 2012 Magic Quadrant for WAN Optimization Controllers, authored by Joe Skorupa and Severine Real. Ipanema Technologies has been positioned as a "Visionary" in the 2012 Magic Quadrant report. According to the report, "WAN optimization is about improving the performance of business applications over WAN connections. This means matching the allocation of WAN resources to business needs and deploying the optimization techniques that deliver measurable business benefits. The majority of WOCs are purchased by North American companies (with Europe coming second) because these companies have the greatest number of branch offices. These WOCs are deployed to support an increasingly global WAN footprint. Most networks carry a variety of traffic types of differing characteristics and importance. Many organizations are striving to manage this traffic to optimize the response times of critical applications and reduce costs, given that bandwidth continues to represent a significant proportion of operating expenditure for wide-area data networks. But the cost of bandwidth isn't the only consideration - as resources are increasingly centralized, minimizing the effect of latency on application response times is becoming a critical requirement. In addition, virtualization and new application environments, such as cloud computing and Web services, can put an unexpected strain on the network…" Gartner analysts evaluate technology providers on completeness of vision and ability to execute. Wed, 14 Mar 2012 11:02:49 GMT http://www.btlnet.co.uk/news--events/2012/february/ipanemagartner http://www.btlnet.co.uk/news--events/2012/february Wed, 14 Mar 2012 11:02:46 GMT http://www.btlnet.co.uk/news--events/2012/february http://www.btlnet.co.uk/news--events/2012 Wed, 14 Mar 2012 11:02:39 GMT http://www.btlnet.co.uk/news--events/2012 http://www.btlnet.co.uk/news--events Wed, 14 Mar 2012 11:02:37 GMT http://www.btlnet.co.uk/news--events http://www.btlnet.co.uk/terms/network-services The following terms and conditions in this NETWORK SERVICES product schedule (this "PRODUCT SCHEDULE") are additional to those in the BRITANNIC GENERAL TERMS AND CONDITIONS. ThisPRODUCT SCHEDULE shall apply where, pursuant to a CUSTOMER ORDER, the CUSTOMER andBRITANNIC enter into a CONTRACT for the provision of the NETWORK SERVICES as further specified onsuch CUSTOMER ORDER (for the purposes of this PRODUCT SCHEDULE, the "SERVICE"). Capitalisedterms used in this PRODUCT SCHEDULE which are not defined here shall have the meanings assigned tothem in the GENERAL TERMS AND CONDITIONS. 1. Definitions For the purposes of this SERVICE SCHEDULE: (a) the term "NETWORK" shall mean the network of BRITANNIC or its applicable NETWORK PROVIDER over which the SERVICE will be routed; and (b) the term USER means all persons or entities using or having access to the SERVICE through the CUSTOMER. 2. Service Delivery (a) BRITANNIC and the CUSTOMER will agree upon a target GO LIVE DATE for each CUSTOMER SITE to which the SERVICE is to be provided. (b) If the CUSTOMER is solely responsible for delay in meeting any GO LIVE DATE (including any delay caused as a result of the CUSTOMER ordering local access circuits directly from a third party), the CUSTOMER will be liable to BRITANNIC for any additional costs incurred by BRITANNIC ad BRITANNIC will amend the GO LIVE DATE to account for CUSTOMER-caused delay. (c) If BRITANNIC is solely responsible for delay in meeting any GO LIVE DATE beyond forty-five (45) days the CUSTOMER shall be entitled, as its exclusive remedy, to cancel its order without incurring cancellation charges. If third parties or any FORCE MAJEURE EVENT is solely responsible for delay in meeting any GO LIVE, or if the CUSTOMER, BRITANNIC and any third parties or FORCE MAJEURE EVENT are jointly responsible for delay in meeting a GO LIVE DATE, the project managers for BRITANNIC and the CUSTOMER shall amend the target GO LIVE DATE to a new jointly agreed date. (d) On or before the GO LIVE DATE (or any amended GO LIVE DATE), BRITANNIC will test the SERVICE to ensure it complies in material respects with the technical specifications for that SERVICE. If the CUSTOMER notifies BRITANNIC within twenty-four (24) hours of the GO LIVE DATE that the SERVICE does not meet such technical specifications, then BRITANNIC shall take all reasonable action to promptly correct any non-compliance and a new GO LIVE DATE will be agreed. If the CUSTOMER does not give BRITANNIC any notice under this paragraph or if the CUSTOMER makes use of the SERVICE other than for testing purposes, the SERVICE will be deemed to havebeen accepted. 3. Rights and Obligations of the Customer and its Users (a) The CUSTOMER shall (and shall ensure that its USERS shall) keep all passwords, logins and user names in relation to the use of the SERVICES (the "ACCESS INFORMATION") confidential and private. (b) The CUSTOMER shall be responsible for amending and/or updating any ACCESS INFORMATION in the event of loss or notification to unauthorised third parties of the ACCESS INFORMATION, andshall inform BRITANNIC of any changes required to the ACCESS INFORMATION due to change ofthe CUSTOMER'S own personnel. BRITANNIC shall have no liability for any action it may take inresponse to the provision of correct ACCESS INFORMATION. (c) Without prejudice to the CUSTOMER'S obligations under the GENERAL TERMS AND CONDITIONS, the CUSTOMER shall use reasonable endeavours to communicate the content of BRITANNIC'S acceptable use policy from time to time to its USERS. (d) The CUSTOMER acknowledges that it is responsible for implementing any desired security mechanisms in relation to the SERVICES, as network security is not provided by BRITANNIC or the SERVICE. 4. Network (a) The CUSTOMER acknowledges and accepts that the SERVICE may be routed over circuits provided by various NETWORK PROVIDERS to BRITANNIC. The CUSTOMER accepts therefore that the NETWORK is provided by BRITANNIC on an "as available" basis and is dependent on the supply of access services by such NETWORK PROVIDERS. BRITANNIC'S obligations in relation to provision of the SERVICE (including the NETWORK element of such SERVICE) extend only to the installation and provision of the relevant circuits within the NETWORK at an agreed demarcation point within the CUSTOMER SITE, as further detailed in the CUSTOMER ORDER. (b) However, BRITANNIC will use reasonable endeavours to transfer to the CUSTOMER the benefit of such service levels in relation to the SERVICE as are provided by the relevant NETWORK Provider to BRITANNIC and the CUSTOMER'S rights and remedies in relation to such element of the SERVICES shall be limited to the terms of such NETWORK PROVIDER'S service levels. (c) Nothing in the CONTRACT will create of vest in the CUSTOMER any right, title or interest in a SERVICE, its configuration or associated telephone numbers or addresses BRITANNIC may without liability change or modify features and functionalities of a SERVICE or modify or replace any hardware or software in the NETWORK or in EQUIPMENT provided that this does not have a material adverse effect on the committed SERVICE. (d) The CUSTOMER acknowledges that BRITANNIC exercises no control and accepts no responsibility for the information, services and content accessible on the NETWORK or the internet. The CUSTOMER acknowledges and agrees that the internet contains materials that are explicit or which may be offensive and is accessible by persons who may attempt to breach the security of the NETWORK and/or the CUSTOMER'S systems. BRITANNIC has no control over, and expressly disclaims any liability or responsibility for, such materials or actions. The CUSTOMER and its USERS access the SERVICE at their own risk. 5. Fees and Charges (a) The Charges for the SERVICE as set out on the CUSTOMER ORDER do not include any CUSTOMER-usage based charges incurred in connection with this SERVICE, which shall also be payable by the CUSTOMER. (b) Following the initial committed period the following cancellation periods will apply: - 35 day cancellation period for all PSTN lines & DSL Broadband services - 90 day cancellation period for all Ethernet connections All cancellation requests must be made on a BRITANNIC Network Connect Lines cancellation form which must be signed by the CUSTOMER and delivered to BRITANNIC. Any SERVICES on these lines will also be cancelled. Termination of PSTN analogue or ISDN lines will incur a minimum charge of £10.00 and termination of DSL lines will incur a minimum charge of £30.00. BRITANNIC does not accept any responsibility for any losses that may be incurred as a result of any line or connection cancellations. Wed, 14 Mar 2012 11:01:46 GMT http://www.btlnet.co.uk/terms/network-services http://www.btlnet.co.uk/unsubscribe       Wed, 14 Mar 2012 10:59:41 GMT http://www.btlnet.co.uk/unsubscribe http://www.btlnet.co.uk/who-we-are/resources/wan-(wide-area-network)-optimisation WAN Optimisation Britannic Technologies' netMANAGER application enables organisations to manage the WAN based on policy driven rules which will ensure that the network bandwidth is utilised to prioritise applications that users need to perform their roles. netMANAGER also helps to manage SLAs and bandwidth provision across the entire network which is vital when reviewing existing infrastructure and the requirement for new applications and additional bandwidth. This Autonomic Networking System will bring intelligence to the network, enabling enterprises to align the network with their business objectives dynamically. The Autonomic Networking System is an integrated application traffic management solution delivering three key feature sets: Intelligent visibility to understand and control networks and applications, anywhere, anytime Intelligent optimisation to guarantee the performance of critical applications, anywhere, anytime Intelligent acceleration to minimise the response time of all business applications, anywhere, anytime Key Benefits Real time WAN visibility & monitoring from end to end on the network Reduced service delivery and total cost of ownership. Application guarantees/SLAs Increase user productivity netMANAGER will support future cost saving initiatives netMANAGER will protect the transition to VoIP and IP Video, enabling future cost savings from VoIP and increased revenues associated with advertising. Network Control/Optimisation Ability to Right Size the Network Please find on the right hand side a number of White Paper downloads around your WAN Optimisation requirements (please log in to access these documents). Wed, 14 Mar 2012 10:58:58 GMT http://www.btlnet.co.uk/who-we-are/resources/wan-(wide-area-network)-optimisation http://www.btlnet.co.uk/who-we-are/resources/voice-recording Please find on the right hand side a White Paper download around your Voice Recording requirements (please log in to access these documents). Wed, 14 Mar 2012 10:58:55 GMT http://www.btlnet.co.uk/who-we-are/resources/voice-recording http://www.btlnet.co.uk/who-we-are/resources/unified-communications Please find on the right hand side a number of White Paper downloads around your Unified Communication requirements (please log in to access these documents). Wed, 14 Mar 2012 10:58:53 GMT http://www.btlnet.co.uk/who-we-are/resources/unified-communications http://www.btlnet.co.uk/who-we-are/resources/business-continuity Please find on the right hand side a number of White Paper downloads around your Business Continuity requirements (please log in to access these documents). Learn more Wed, 14 Mar 2012 10:58:50 GMT http://www.btlnet.co.uk/who-we-are/resources/business-continuity http://www.btlnet.co.uk/who-we-are/resources/transforming-telecoms Please find on the right hand side a download for our Transforming Telecoms white paper, detailing our New World Communications model (please log in to access this document). Wed, 14 Mar 2012 10:58:48 GMT http://www.btlnet.co.uk/who-we-are/resources/transforming-telecoms http://www.btlnet.co.uk/who-we-are/resources Case Studies White Papers Calford Seaden Transforming Telecoms Children's Workforce DC Business Continuity CPP Housing Trust Unified Communications Family Mosaic Voice Recording Global Expense WAN Optimisation Grange Hotels Interskill Learning Kingston Smith Radio Links Trailfinders Waterloo Air   Wed, 14 Mar 2012 10:58:45 GMT http://www.btlnet.co.uk/who-we-are/resources http://www.btlnet.co.uk/who-we-are/people Our continued success is as a result of the close working relationship our team of customer focused professionals have with our clients. All of our people are highly experienced and skilled in their particular area. As a company we ensure that our people are continually trained and kept up to date with the latest technology solutions to support the growing requirements of our clients.  This gives us real competitive edge and helps us exceed our clients' expectations. The highly motivated management team at Britannic Technologies are passionate about continuing to push the boundaries of what is possible through technology, whilst ensuring exceptional levels of customer service are maintained. Our account managers are engaged for their experience, consultancy skills and strategic vision. Our technical and engineering staff are not only highly experienced and well qualified, but also innovative in their approach to solutions. Our Project Management team are Prince2 qualified, ensuring our clients have the best possible professional service and success for any project undertaken. Learn more by using the options on the right.   Wed, 14 Mar 2012 10:58:36 GMT http://www.btlnet.co.uk/who-we-are/people http://www.btlnet.co.uk/who-we-are/partners/thus THUS, a Cable&Wireless business, provides telecommunication services for business that connect your people, enabling them to effectively communicate and collaborate. These include a range of IP based Voice, Data, Mobile and Internet services to customers across the UK's most extensive next-generation network. THUS is uniquely, 100% focused on the needs of the business community. Their considerable expertise and track record of providing tried and tested next-generation technology solutions which enable customers to achieve individual business objectives - is now backed up with the financial stability, reputation and reach that comes with being part of the successful global Cable&Wireless business. Wed, 14 Mar 2012 10:58:33 GMT http://www.btlnet.co.uk/who-we-are/partners/thus http://www.btlnet.co.uk/who-we-are/partners/sun-microsystems Sun Microsystems Inc., (NASDAQ: JAVA) develops the technologies that power the global marketplace. Guided by a singular vision - "The Network is the Computer" - Sun drives network participation through shared innovation, community development and open source leadership. Since 1982, Sun has maintained that the network is the computer. Sun's vision is to see everyone and everything participating on the network. Sun's mission is to create technologies and fuel communities that enable sharing and participation. Sun's cause is to eliminate the digital divide. Eliminating the digital divide allows everyone to take part in opportunities and contribute to solutions regardless of their geographic location or economic situation. Sun invests in research and development to create products and services that provide competitive differentiation for its customers and for developers adopting its technology. Sun integrates software, storage, services and systems, and believes that volume drives value. Sun shares technology in order to grow its communities, increase participation and build new markets. Every day, companies and governments around the world benefit from Sun's technology stewardship, via their work to create the standards that bridge the world's digital divide, by their solutions and business practices that offer higher performance with lower power, cooling and space requirements. Sun invents products and services that save time and money for those seeking to use technology to create opportunities. Today more than ever: "The Network is the Computer". We offer an opportunity in partnership with Sun Microsystems to dramatically cut costs, reduce your carbon footprint, increase your security and simplify management by implementing Sun Ray Technology's zero administration virtual display clients, these enable easy and secure access to applications on virtually any platform such as Microsoft Windows, AS/400, mainframes, Linux, Unix, Solaris and Java technology. Wed, 14 Mar 2012 10:58:31 GMT http://www.btlnet.co.uk/who-we-are/partners/sun-microsystems http://www.btlnet.co.uk/who-we-are/partners/red-box-recorders We partner with Red Box Recorders to offer a range of digital recording solutions, including voice recording and data capture, storage, retrieval and analysis. Partnering with Red Box adds a varied range of products to our portfolio that are easy to install, manage and maintain. These meet all kinds of organisations' needs for mission-critical recording, such as compliance, legal disclosure, quality management or improving service delivery. These products are used in highly focused market solutions, mainly for the emergency services, financial institutions and contact centres, but are very relevant to organisations of all sizes and vertical markets. Whether you're looking for an individual product such as Wordnet™ or a complete solution, you benefit from services that extend from initial consultation through to maintenance and support, all provided by experts. Looking to record mobile calls?  Introducing the  Quantify Mobile Recording Suite - around half the cost of other alternatives because it treats mobile recording exactly the same as fixed-line recording. That means you pay less per user. There's no additional hardware or complex licensing - one licence per user covers everything. Use the links on the right to read about FSA compliance and to see more about Red Box's Quantify solution. Wed, 14 Mar 2012 10:58:29 GMT http://www.btlnet.co.uk/who-we-are/partners/red-box-recorders http://www.btlnet.co.uk/who-we-are/partners/polycom Polycom is the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom RealPresence Platform. The RealPresence Platform interoperates with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, and prospects.   Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security - on-premises, hosted, or cloud delivered. Wed, 14 Mar 2012 10:58:26 GMT http://www.btlnet.co.uk/who-we-are/partners/polycom http://www.btlnet.co.uk/who-we-are/partners/oak Founded in 1985, Oak started as primarily a call management solutions provider. The company proceeded to grow, propelled forward by its reputation for pioneering and cost effective solutions. Oak was to change the industry again in the mid nineties by introducing Windows based solutions, a first in the UK market. Today, with over 60 staff employed in the UK, Oak are SME market leaders in call management, call recording, CTI and voicemail, with over 20,000 systems installed in the UK alone. The company continues to provide cutting edge solutions, imitated, but never bettered. Britannic Technologies work with strategic partners Oak to bring you leading call management solutions. With Britannic Technologies award winning systems integration and support and Oak's range of market leading solutions, the user is given a whole host of feature rich and highly beneficial Call Management solutions, which incorporates call logging, recording and reporting. Wed, 14 Mar 2012 10:58:23 GMT http://www.btlnet.co.uk/who-we-are/partners/oak http://www.btlnet.co.uk/who-we-are/partners/mitel-affiliates About Benbria Corporation Benbria is a global leader in customer engagement and notification solutions. The company's mission is to help companies improve the customer experience by building better connections with customers, employees and key stakeholders using their preferred method of communication. Benbria addresses the problem that organisations have with inefficient and time consuming manual processes in communicating with customers, employees and key stakeholders during routine business and critical incidents. Customer satisfaction, compliance and business continuity can suffer due to failure or slowness to respond to issues because of slow and unreliable notification, accountability, resolution and closure. About Magor Communications Magor Communications has leveraged its IP networking heritage and video encoding expertise to enable a whole new interactive video communications experience. Magor TeleCollaboration is an easy-to-use, rich visual collaboration solution that speeds and enhances decision making, improves productivity and strengthens relationships with colleagues, customers, partners and suppliers. By seamlessly integrating advanced desktop sharing and collaboration capabilities into a high definition videoconferencing experience, Magor TeleCollaboration provides spontaneous access to subject matter experts and critical information as they are needed - without overburdening the network or significantly increasing IT costs. About NetVitesse NetVitesse provides products and services that enable Unified Communications to be integrated with existing business processes and infrastructure. NetVitesse products: OneDirectory is a unified directory solution that helps businesses improve the way they interact with customers and business partners. Users can quickly search for their contacts from a web browser, a Mitel IP phone or on their mobile devices. OneDirectory also features a notification solution that pushes detailed caller information to users on their desktop, allowing them to focus on answering the most important calls in a timely and professional manner. Unilogon is a single sign-on solution for user desktop infrastructure.  With Unilogon, users don't have to worry anymore about logging into their Mitel IP phones or logging out, it is all done automatically. Unilogon is perfect for sales people that hot-desk occasionally at their company's offices, it is also perfect for businesses that deploy a virtualized desktop environment and want single sign-on extended to the phone for security and compliance procedures. Wed, 14 Mar 2012 10:58:19 GMT http://www.btlnet.co.uk/who-we-are/partners/mitel-affiliates http://www.btlnet.co.uk/who-we-are/partners/nouveau-solutions Nouveau Solutions has been helping customers with their IT infrastructure requirements since it was founded in 1992.  Whether customers are looking to improve efficiency, reduce administration costs or plan for disaster we can offer unbiased advice and assistance in helping customers to realise their IT infrastructure objectives.  Nouveau Solutions brings together value added services in the following areas: Networking, Storage, Virtualisation, Information Security, Business applications such as Microsoft Dynamics CRM and Outsourcing Support Solutions. We have partnered with one of the leading security vendors Fortinet Inc., the world's leading technology company Hewlett Packard and Microsoft to name but a few to enable us to provide best-of-breed technology.  In addition, our team of highly trained technical specialists are experienced in all aspects of IT Infrastructure ensuring we deliver a service that is second to none.  Wed, 14 Mar 2012 10:58:15 GMT http://www.btlnet.co.uk/who-we-are/partners/nouveau-solutions http://www.btlnet.co.uk/who-we-are/partners/keysource Keysource Ltd have chosen to partner with Britannic Technologies as their goals are the same as ours, to provide our customers with technically superior IT & Telecom & UPS systems which are scalable and efficient to meet the demands of our customers. Keysource design, build, manage and maintain data centres, server rooms and comms rooms for multi-national organisations through to SMEs. Keysource offer cost effective solutions that support today's high-density hardware platforms, whilst being resilient to future needs. Establsihed in 1982, the company is structured around five service teams - Consultancy, Design, Project Management, M&E Construction and ongoing Maintenance and Management which work together to ensure we exceed client expectations at all times. In 2009 Keysource developed it Ecofris cooling solution which has resulted in designing and building some of the most energy efficient data centres in Britain. Keysource's first deployment utilising Ecofris won three IT industry awards as it was able to demonstrate significant success in reducing the carbon footprint of IT, whilst making a 45 per cent saving in energy costs. Wed, 14 Mar 2012 10:58:12 GMT http://www.btlnet.co.uk/who-we-are/partners/keysource http://www.btlnet.co.uk/who-we-are/partners/jabra Jabra are global leaders in professional audio solutions for the Contact Centre, Office and Unified Communications market. Jabra delivers the best in professional audio solutions, by offering a complete range of wireless and corded headsets and speakerphones for every user need and work environment. We specialise in developing audio end points that offer the best sound quality and comfort whilst being robust enough for daily use by busy people. Jabra's award-winning portfolio of headsets incorporates headsets that can be used with desk, soft or mobile phones, including a range that is Unified Communications ready. Hands-free working, superior sound clarity, durability and comfort are just some benefits you will experience using Jabra headsets. Wed, 14 Mar 2012 10:58:10 GMT http://www.btlnet.co.uk/who-we-are/partners/jabra http://www.btlnet.co.uk/who-we-are/partners/ipanema-technologies Ipanema develops next-generation solutions for application traffic management and WAN optimisation which drastically improve the quality of user experience. Ipanema's Autonomic Networking System brings intelligence to the network, enabling enterprises to align the network with their business objectives dynamically. The Ipanema Autonomic Networking System is designed to manage up to very large enterprise Wide Area Networks (WAN). It empowers enterprises, telecom operators and network service providers to go Beyond the Network. Ipanema's Autonomic Networking System is an integrated application traffic management solution delivering three key feature sets: Intelligent Visibility: to understand and control networks and applications, anywhere, anytime. Intelligent Optimisation: to guarantee the performance of critical applications, anywhere, anytime. Intelligent Acceleration: to minimise the response time of all business applications, anywhere, anytime. High automation and real-time adaptation capabilities of Ipanema Autonomic Networking System provide the tight integration of all intelligent features, anytime. Network Application Governance functions directly connect with ITIL and strategic Network Governance processes. Finally, the Ipanema System extends into a Managed Service framework that grounds large scale deployments and additional high value services. Ipanema solutions are used extensively by many large telecom operators as well as by large multinationals across all market segments, including banking and finance, public sector, energy, pharmaceuticals, automobile, IT and so on. Britannic Technologies work closely with strategic partners Ipanema to offer netmanager a managed service which brings all of the benefits of the Ipanmema technology but with the affordability of the mid-market, thus bringing you exceptional and award winning support, customer service, implementation and integration. Wed, 14 Mar 2012 10:58:07 GMT http://www.btlnet.co.uk/who-we-are/partners/ipanema-technologies http://www.btlnet.co.uk/who-we-are/partners/iomart iomart Hosting is one of the UK's leading providers of managed hosting services. From a single server through to private cloud networks, iomart specialises in the delivery and management of mission-critical hosting services, enabling customers to reduce the costs, complexity and risks associated with maintaining their own web and online applications. By physically owning and managing its own network infrastructure, including five state-of-the-art data centres in the UK, it offers world-beating levels of service to its customers. iomart offers a unique 100% uptime guarantee. 100% uptime is iomart Hosting's mantra, the company lives and breathes it, with all hosting services being engineered to ensure no single point of failure. iomart Hosting and Britannic's services offered include: Managed Hosting, Colocation, Complex Hosting solutions, Content Delivery Networks, IP Transit, Data Centre Services and Cloud Computing (Infrastructure as a Service).   Wed, 14 Mar 2012 10:58:04 GMT http://www.btlnet.co.uk/who-we-are/partners/iomart http://www.btlnet.co.uk/who-we-are/partners/intercept-it Intercept IT is the UK's leading cloud application delivery specialist.  Since 2002 the company has helped organisations of all sizes reap the rewards of cloud computing, via a range of solutions catering for public, private and hybrid clouds. From the desktop to the data centre, Intercept IT delivers virtualised solutions and services that reduce costs, improve user performance and increase business agility. To date more than 60,000 users rely every day upon Intercept IT's managed and online services. Having invested heavily to build the most highly available IT service available, Intercept can give a near 100% uptime guarantee on all cloud services.  As well as online services, Intercept can transform existing IT infrastructure through virtualisation, enabling businesses to do more with less by centralising management and consolidating the number of servers you need.  This will in turn reduce the costs associated with running an IT infrastructure and helps to boost the flexibility, availability and deployment of all IT systems. Wed, 14 Mar 2012 10:58:01 GMT http://www.btlnet.co.uk/who-we-are/partners/intercept-it http://www.btlnet.co.uk/who-we-are/partners/hp-procurve HP ProCurve is the Network of Choice for best-in-class solutions, products and services for wired and wireless networks. ProCurve's Adaptive Networks vision enables customers to implement an open, standards-based network infrastructure that adapts to the changing needs of users, applications and organisations. ProCurve was positioned in the Leaders quadrant in research and advisory firm Gartner, Inc.'s 2009 Magic Quadrant Report for Global Campus LANs. Today's businesses face constant challenges in growing their business, managing costs and mitigating risks. HP ProCurve helps by delivering a choice of the best networking solutions for enterprise organisations, as well as small to medium sized businesses throughout the world. Technology now drives more than 90 percent of all enterprise business processes - helping you to grow business, reduce costs and manage risks. Because of this, your network has become increasingly important. HP ProCurve is a leader in the networking industry, offering a choice of the best available solutions for enterprises worldwide. Driving the success and growth of small- to medium-size businesses presents a unique set of challenges - not the least of which is installing a reliable, no-nonsense network. For more than 25 years, ProCurve has delivered reliable, plug and play network solutions to small and medium businesses throughout the world. With enterprise quality at an affordable price, ProCurve networking solutions can help take you as far as you want to go. Wed, 14 Mar 2012 10:57:59 GMT http://www.btlnet.co.uk/who-we-are/partners/hp-procurve http://www.btlnet.co.uk/who-we-are/partners/gamma About Gamma Gamma creates simplified communications and software services for business. Switching in excess of 800 million minutes a month and serving over 550 Channel Partners, Gamma is one of the UK's largest providers of voice services and applications. With a broad range of voice, mobile and data services designed specifically to take to market through channel partners, Gamma leads on network strength, products that are easy to use and provision and quality through automation. Inbound Overview Gamma's feature rich and cost effective Inbound service is a comprehensive, reliable telephony service delivered to the desktop for both geographic and non-geographic numbers. These Inbound services provide online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service. Available from Britannic and Gamma as Contact Point, Contact Path and Contact Pro, Gamma's Inbound services need no capital outlay, can be set up on the network in minutes for maximum operational flexibility and are incredibly easy to use via a web interface that allows you to make changes live in an instant, thereby increasing the productivity of your business. The benefits of Inbound: Available on any number, any device, anywhere in the country Easy to use - the entire service is designed to be jargon free, intuitive and enables you to become very productive, very quickly. Immediate set up - everything is online and directly feeds into Gamma's network giving you the ability to instantly create or make changes to call plans, announcements and other features - thereby reducing your support costs No capital outlay - no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation. Wed, 14 Mar 2012 10:57:56 GMT http://www.btlnet.co.uk/who-we-are/partners/gamma http://www.btlnet.co.uk/who-we-are/partners/datahop Founded in 2006, Datahop is one of the UK's fastest growing internet providers and supplies services to Telco's, international tier-1 providers, internet exchange members, UK service providers and enterprises throughout 20 key Datacentres in the UK and Europe. Datahop's network has been designed from the ground up to ensure the highest possible integrity for its users, and  is supported 24/7 by a team with over 30 years of experience in ISP, computing and data centre operations. All of the data centre installations are designed for high reliability with separated fibre routes in to and out of all our serviced locations, redundant power systems and the support of a 24/7 network monitoring operation. Wed, 14 Mar 2012 10:57:54 GMT http://www.btlnet.co.uk/who-we-are/partners/datahop http://www.btlnet.co.uk/who-we-are/partners/computertel Britannic Technologies and ComputerTel have worked together on extensive projects over the last 10 years to offer our clients reliable, tried and tested voice recording and quality evaluation  solutions that are capable of being integrated together with leading telephone systems, call management and CRM solutions.  ComputerTel's solutions are backed by a level of expertise, adaptability and award winning customer service, which would be expected from an established company with over 22 year of expertise. Their development arm works extensively to ensure that the products remain relevant to the marketplace and in line with client recommendations and suggestions for improvements, which are always delivered on time and on budget. ComputerTel also integrate with speech analytics solutions, to provide state of the art, fully functional telecommunications devices to help record, monitor, measure and impartially report back corporate performance and customer service standards. Britannic Technologies and ComputerTel ensure that each solution is the best for the unique needs of the individual client. Use the link on the right to read the white paper on FSA compliance. Wed, 14 Mar 2012 10:57:52 GMT http://www.btlnet.co.uk/who-we-are/partners/computertel http://www.btlnet.co.uk/who-we-are/partners/cisco Cisco enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP) based networking technologies. Today, with more than 67,650 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as: Application Networking, Data Centre's, Digital Media, IPICS, Mobility, Security, Storage Networking, TelePresence, Unified Communications, Video and Virtualisation. Britannic Technologies work with strategic partners Cisco to offer a comprehensive range of integrated and unified communication solutions. Bringing together 21st Century networking through converged solutions and unifying voice, data and video technologies, with real business benefits helping increase productivity, reduce costs and the unification of your workforce. Wed, 14 Mar 2012 10:57:49 GMT http://www.btlnet.co.uk/who-we-are/partners/cisco http://www.btlnet.co.uk/who-we-are/partners/cable--wireless Cable and Wireless PLC is one of the world's leading international communications companies. It operates through two standalone business units - Cable&Wireless Worldwide Worldwide and CWI. The Worldwide business (formerly Europe, Asia & US) specialises in offering high quality communications services such as IP, data, voice and hosting to large enterprise, reseller and carrier customers. It operates globally, with core markets in UK, Asia and EMEA, and provides connectivity in 153 countries. CWI is an owner and operator of leading regional telecoms businesses. Headquartered in London, it operates businesses through four regional operations the Caribbean, Panama, Macau and Monaco & Islands delivering world class service and efficiency. CWI is a full-service telecommunications provider offering mobile, broadband, and domestic and international fixed line services, as well as enterprise and managed service solutions. Wed, 14 Mar 2012 10:57:42 GMT http://www.btlnet.co.uk/who-we-are/partners/cable--wireless http://www.btlnet.co.uk/who-we-are/partners/bt We partner with BT to offer highly innovative SIP call routing solutions, line rentals & data network. 21CN is the name given to BT's 21st century network programme. Recently, BT set out a timetable for implementing its vision of a 21st century network - a truly customer-focused network enabling communications in a range of formats across an IP-based network. It is a time of great change and opportunity in the telecoms industry with the move to broadband and the growth of convergence. Making the most of the latest IP-based infrastructure technology to support and deliver such services efficiently. 21CN will be the means to deliver new and compelling products and services. Wed, 14 Mar 2012 10:57:39 GMT http://www.btlnet.co.uk/who-we-are/partners/bt http://www.btlnet.co.uk/who-we-are/partners We partner with world leading communications manufacturers, software developers, and tier 1 carriers. We recognise that selecting the right technology is only the first stage of meeting business requirements. It is of paramount importance to work with a partner who has the depth of skills, experience, resource and focus to help you get the most out of technology investments. Our experience, award winning solutions and strategic partnerships enable us to provide our clients with superior, resilient communication solutions, customer support and guidance. Using our strategic partnerships we are able to create a 'best of breed' solution that will leverage your existing business processes and introduce new ways of working. Our approach enables us to leverage market leading technology from world leaders complemented with our excellent technical skills, highly customer focused service and clarity of vision helping you to translate business need into system design, supported with a clear roadmap for the future. Learn more by using the options on the right. Wed, 14 Mar 2012 10:57:34 GMT http://www.btlnet.co.uk/who-we-are/partners http://www.btlnet.co.uk/who-we-are/history/2001---2010 2001 AVAYA Gold Business Partner (Level 3) Recognised as 8th fastest growing company in the ICT Sector. INDeX call centre (CCM2) development for Avaya. Launch of BriLOG - Britannic's networked Call Management Application 2002 Distribution Agreement signed with Mitel Networks and achievement of Mitel Platinum Partner status. Launch of BriMESSENGER (hosted SMS platform) Development of ProMARK CRM - including introduction of helpdesk module 2003 Launch of Britannic Technologies to represent the strategic change in direction and "converged" capabilities. Introduction of Vodafone mobile offering 2004 Received Best new comer award for Avaya MultiVantage Distribution agreement signed for HP ProCurve (Data Networking) Launch of SMS Composer desktop application to work with hosted BriMESSENGER SMS system Launch of ProMARK Campaign Management Module Introduction of line rental billing (alternative to BT) 2005 Awarded fastest growing Mitel Partner in EMEA Introduction of CZONE - Customer extranet Launch of online reporting tool for non geographic numbers Distribution agreement signed for Global Crossing MPLS & IP Trunks services Introduction of GSM gateways (multiple SIM connection to further reduce fixed to mobile call costs Introduction of cost effective business class broadband 2006 Launch of BriPORTAL - Secure Remote Access Gateway Launch of BriPORTAL - VPN solution Launch of BriPORTAL - IP Gateway (TDM to SIP) Launch of BriDIRECTORY Win Surrey MegaGrowth Award Awarded Mitel Special Achievement Award 2007 Achieved Mitel Premier Partnership - highest possible level Launch of BriTEL - Britannic's CTI platform CTI enablement of applications within a Citrix environment Further developments of BriDIRECTORY - enhancing presence & availability Creation of Blind operator console functionality with BriDIRECTORY Britannic's 4th Annual Convergence Summit held at the London BFI Imax Britannic integrate CTI with MYOB Britannic win the CRN 2007 Award for Integrator of the Year 2008 Britannic win Mitel Order of Merit Intelligent Call Routing development and introduced into the portfolio BriFAX developed Cisco and Sun Microsystems introduced into Portfolio Britannic's 5th Annual Convergence Summit held at Mercedes-Benz World in Weybridge Britannic shortlisted for the 2008 CRN Award SME Reseller of the Year Britannic release a range of new real time hosted products and services 2009 Britannic become partners with Tandberg, Ipanema Technologies and iomart netMANAGER, Britannic's network management suite, introduced into portfolio Britannic's 6th Annual Convergence Summit held at Ascot Racecourse Britannic shortlisted for the 2009 CRN Corporate Reseller of the Year 2010 netX, Britannic's innovative SIP Platform, introduced netCONNECT Britannic's CTI middle ware introduced WINNER - CRN "Converged Reseller of the Year" 2010 WINNER - Avaya Westcon "Marketing Excellence Award" WINNER - CNA "Enterprise Mobile Solution Of The Year" Britannic's 7th Annual Convergence Summit held at Twickenham Stadium Wed, 14 Mar 2012 10:57:30 GMT http://www.btlnet.co.uk/who-we-are/history/2001---2010 http://www.btlnet.co.uk/who-we-are/history/1991---2000 1991 Distribution agreement signed for the supply of the Telrad digital product range 1992 Distribution agreement signed for the supply of Panasonic systems 1993 Further analogue development for the broadcasting industry - "phone-in" system 1995 Distribution of SDX INDeX systems Digital development for the broadcasting industry - "phone-in" system 1996 BT Network Accreditation 1997 Voted "Most Customer Focused Reseller" on behalf of the INDeX product 1998 Introduction of BTC NetworkCONNECT LCR (call savings plan) 1999 Received Top Achiever Award from Lucent Technologies (Bell Labs) Delivering fully featured CTI applications Introduction of non geographic numbers (0800, 0845, 0870) 2000 Acquisition of software development house Introduction of Premicell units (reducing land to mobile call costs - fixed to mobile) Wed, 14 Mar 2012 10:57:27 GMT http://www.btlnet.co.uk/who-we-are/history/1991---2000 http://www.btlnet.co.uk/who-we-are/history/1984---1990 1984 Britannic Telecom formed 1985 Distribution Agreement signed for the supply of the Telrad analogue product range. 1986 First private company to provide and install a telephone system for the BBC. We developed a "phone in" system, utilising the Telrad platform called the BTC Callstar. Initially delivered for Radio 1 FM "Breakfast Show" and later rolled out to over 100 stations nationwide. 1987 Exclusive distribution agreement signed for the BTC Minc - the first true Hybrid designed telephone system. 1988 BABT approved granted for the BTC Minc system. 1989 BTC Minc voted best key systems (Telecom Industry Awards). Creation of the BTC Delegate - the first fully featured ACD system aimed at the 30 agent and below call centre market. 1990 BTC Minc voted best PABX System (Telecom Industry Awards). Distribution Agreement signed for the supply of the SDX digital product range, the first fully featured ACD system aimed at the Agent Market. Wed, 14 Mar 2012 10:57:24 GMT http://www.btlnet.co.uk/who-we-are/history/1984---1990 http://www.btlnet.co.uk/who-we-are/history We have an enviable history of innovation and developments spanning more than 2 decades. There have been many changes in business communications since our inception, but we have remained at the forefront of technological developments by listening to and responding to our customers' requirements - invariably this requires an innovative approach. This has seen us bring many firsts to market, including the first Automatic Call Distribution System (ACD) aimed at the SME market, the first Call Management development, the first privately owned company to provide a telephony solution to the BBC (BTC Callstar, a unique development for the broadcasting industry), early launch of fully featured "integrated" CRM application suite, BriMESSENGER (a hosted application supporting e-mail, SMS and pager communication), early adopters and providers of IP Telephony and IP trunks/MPLS networking technology, CTI enablement of Mitel telephony with Citrix/thin client environments and BriDIRECTORY the latest generation presence and availability application. Learn more by using the options on the right. Wed, 14 Mar 2012 10:57:22 GMT http://www.btlnet.co.uk/who-we-are/history http://www.btlnet.co.uk/who-we-are/czone Existing customers can use this page to make service requests, work out routing plans or view reports. Real time fault & ticket logging Live updates from our Customer Service team & Network Operations Centre Full visibility of your Non Geographic Number inbound call activities Detailed reporting tools for received & missed calls Ideal for viewing inbound call trends & demand View & change the routing plans of your Non Geographic Numbers Wed, 14 Mar 2012 10:57:19 GMT http://www.btlnet.co.uk/who-we-are/czone http://www.btlnet.co.uk/who-we-are/customer-first Our business model is designed around you. At Britannic Technologies we develop relationships with our customers that are the envy of many a competitor, with some of our client affiliations now spanning more than 25 years. Our customers differ in the size of project they undertake with us, but no matter where you are on the journey of migration, Britannic is keen to support you in delivering your business objectives. Click here to read more Wed, 14 Mar 2012 10:57:10 GMT http://www.btlnet.co.uk/who-we-are/customer-first http://www.btlnet.co.uk/who-we-are/contact-us To log a service request please log into CZONE North Midlands South London Fax 0161 300 2180 0121 411 0950 01483 242 526 0203 551 5920 0845 050 1001 Sales enquiries@btlnet.co.uk Support service@btlnet.co.uk Britannic Technologies Ltd Britannic House Merrow Business Park Guildford Surrey GU4 7WA Map & Directions Company Registration Number 2097097 VAT Number 529 1677 22   Wed, 14 Mar 2012 10:57:07 GMT http://www.btlnet.co.uk/who-we-are/contact-us http://www.btlnet.co.uk/who-we-are/awards/crn-channel-awards---integrator-of-the-year-2007- The reseller awards recognise excellence in the delivery of solutions, service and support to end user customers, taking into consideration the reseller's ability to deliver real benefits to the user organisation and to meet customer objectives in terms of improved efficiency, ROI and investment protection, and cost reduction. Britannic Technologies were presented the highly coveted "Integrator of the Year" on the 22nd November during the prestigious award ceremony held at Battersea Park Events Arena in London, with over 1800 guests attending and more than 250 organisations entering the awards. Britannic won this award by demonstrating their outstanding innovation in systems integration, also by the volume of votes received from their customers and partners (including Mitel, Avaya, Cisco, Global Crossing, HP and Thus). Other companies that were shortlisted for the CRN Awards included Microsoft, IBM, HP, Citrix, Oracle, Fujitsu Siemens, Telindus, Thus and Samsung. "We are delighted to have been presented this highly coveted award. Throughout our 23 year history we have been focused on delivering solutions that meet the needs of our customers and their business operations, supported with our highly customer focused approach. In 2000 we acquired a software development company, since then we have made significant investments in our own in-house capabilities and applications development, enabling us to add major value to our customers and the offerings we provide to market. This has seen us deliver many innovative applications and services as part of end to end solutions, in conjunction with world leading manufacturers and service providers (such as Avaya, Mitel, HP, Cisco and Global Crossing)," commented Jonathan Sharp, Britannic's Sales & Marketing Director. With the recent success of Britannic's 4th Annual Convergence Summit, held at the BFI IMAX Theatre in Waterloo London on 15th November (with between 250 and 300 people attending) and now the winning of this award, Britannic Technologies are strongly positioned at the forefront of next generation IP applications and systems integration, within the communication industry. With a well documented and strong history of systems and applications integration and over 23 years experience, Britannic have excelled over their competition with their bespoke solutions and customer focused approach, bringing many firsts to the market place. A recent example of Britannic's integration capabilities includes the relationship with Kingston Smith LLP and MYOB (a global software vendor). Kingston Smith's main objective was to review their current telephone system with a view to introduce, improve and incorporate a more stream lined, joined up way of working across the entire company. Although they had already introduced a CTI application they were finding consistent problems with it, as a result this was effecting their professionalism when in contact with their customers, whilst they had accurate and detailed data about them, accessing at the time it was most needed was becoming a problem. In conclusion to the review of their current system a number of specific features were identified which would help improve staff efficiency and create a centralised management of their telephone and application systems. Kingston Smith's proposal included incoming call screen popping, the ability to drill down into the client data, dial from Outlook and internal extension management - with these features being flexible and easily accommodating company growth. Britannic were commissioned to deliver a turnkey solution which included the deployment of VoIP telephony spanning their six sites across London and the South East. Britannic also incorporated call management software (screen popping of a customers information of an incoming call), voice recording, presence & availability software, with Britannic's own bespoke integration work, using their in-house development team to create a unique software package that would bring together their existing and new systems in unison, which has to this day shown a large noticeable improvement within the company. " At last our long held CTI wish list has been delivered. The computer screen pops the name of the caller instantly. Sometimes it feels like even before it rings."said Chris Lane, Partner of Kingston Smith LLP. As a result of the success of the solution Britannic provided for Kingston Smith, Britannic were commissioned by MYOB to create a campaign management module and 'Central CTI' which is now being jointly marketed to the professional services market. This collaboration between Britannic and MYOB has opened up more opportunities to integrate and unify specific software packages to allow the flow of important information to be easily accessed throughout different levels and departments within specific industry types. " I feel that Britannic has got the innovation to think up new ideas we wouldn't think of like BriDIRECTORY that can then set us apart from other accountancy firms to deliver the service that they require and service beyond expectation to our client." said Andrew Guy, Senior Project Analyst at Kingston Smith Being at the forefront of systems integration, Britannic Technologies also deliver the latest SIP Trunk technology and IP Voice Continuity services. Britannic's BriPORTAL development supports the linking of legacy telephone systems to the IP network and enables inter-site networking across varying telephony platforms. SIP delivers presence and availability functions over IP networks using open standards protocols and acts as a viable alternative to traditional (PSTN & ISDN) network connections. Britannic's offerings enable their customers to achieve cost savings, support business continuity plans and embrace a more flexible and adaptive network technology - helping them support new working practices such as home working, mobility and voice over broadband services. With government legislation and a move to reduce the carbon footprint, using such technologies helps to increase efficiency, lower costs and unify the workforce, by allowing access and information sharing - irrespective of location. Using the latest generation IP networks means there is greater convergence and resilience through out the whole company. Other recent market leading innovations from Britannic Technologies include; early introduction of fixed to mobile convergence - cost saving plans and resiliency improvements through GSM gateway technology; advanced CTI (Computer Telephony Integration) solutions - including deployments within challenging environments such as Citrix / Thin Client; the early delivery of IP / SIP trunking (via their BriPORTAL - IP Gateway); and the delivery of new wave applications (such as BriDIRECTORY - a presence and availability application). In order for Britannic to make companies more aware and understand the importance and benefits of system integration and convergence within their organisations, Britannic hold regular seminars and workshops with their partners across the UK, as well as a offering a range of free site inspections, consultations and reviews. Britannic have a number of strong case studies proving their integration skills and experience across all industry types with companies of all sizes. Britannic Technologies look forward to a bright future with ever more products in the pipeline adding ever more value to their customer's organisations. This award represents the great team working and focus within Britannic Technologies in delivering business enabling solutions for their customers, building upon their excellent market reputation gained throughout customers and partners alike and is a great way to finish a successful year. "Britannic Technologies demonstrated its integration ability through its CRM integrations and its events and seminars" - CRN Channel Awards Judges Wed, 14 Mar 2012 10:57:02 GMT http://www.btlnet.co.uk/who-we-are/awards/crn-channel-awards---integrator-of-the-year-2007- http://www.btlnet.co.uk/who-we-are/awards Britannic have been shortlisted for 5 awards with CRN and CNA in 2011 showing the depth and breadth of solutions and services that have been recently implemented.  The winners will be announced in October and November.  Further information WINNER- Enterprise Vertical Solution On 13th October 2011 Britannic Technologies was chosen as the winner in the reseller category for best Enterprise Vertical Solution. This award was received for the innovative solution that was delivered to CCS Group Plc by our highly experienced development and project management teams. Britannic developed a hosted IVR and Onlline Workflow Monitor enabling 300 CCS safety critical contractors to input their shift information remotely via an automated system. "We are extremely proud of the system and have demonstrated its uses to a number of senior delegations from London Unerground, Tube Lines and the Office of Rail Regulator.  All have left visibly impressed." Tristan Martens Senior Compliance & Performance Manager, CCS Group Plc Other shortlisted categories were: SME Vertical Solution, Enterprise Mobile Solution, Hosted Telephony Solution and Reseller of the Year. WINNER - CRN "Converged Reseller of the Year" 2010 On 18th November 2010 Britannic Technologies was presented with a major industry award, "Converged Reseller of the Year." The award was presented at the CRN Channel Awards in Battersea park in front of over 1500 industry peers.  This was a highly contested award and recognises the great efforts and achievements made across our business over the last year in our objective of delivering the best converged technology design, implementationand on-going management thoughout the ICT industry as a whole. Britannic is a well-estabished business with an enviable reputation that demonstrated in its entry a keen awareness and ability to respond to customer requirements. The judges were impressed by how it enables its customers to adopt new technologies that bring voice and data together, reduce costs and maintain the highest standards of quality and service. We were in competition with well respected organisations 2e2, Maxima and Arrowdawn, as well as being shortlisted in the mid-market reseller of the year category. This is a very timely award, given that Britannic Technologies is holding its 7th Annual Convergence Summit next Wednesday 24th November.  If you were undecided as to whether to attend, what better testament could you need? WINNER - Avaya Westcon "Marketing Excellence Award" Britannic Technologies have been awarded the Avaya Westcon "Marketing Excellence Award", sponsored by the Chartered Institute of Marketing (CIM). WINNER - CNA "Enterprise Mobile Solution Of The Year" On 14 October 2010 at the Hilton, Park Lane Britannic Technologies was announced as the winner of the Enterprise Mobile Solution at the Comms National Awards ceremony. The Comms National Awards are judged independently by an experienced and knowledgeable team of industry experts who are not employed by any ICT industry company entering the Awards. Britannic Technologies was shortlisted in two categories against substantial opposition. Enterprise Mobile Solution - Winner Integration of mobile devices and applications is now becoming increasingly important in the provision of unified communications solutions. This award recognises reseller solutions that reflect the wider use of mobile technology to increase the customers' productivity improve efficiencies and reduce costs in an Enterprise environment. Britannic's winning submission was for delivery of their Total Business Plan solution, which provides the customer with one unified billing platform and contract, regardless of handset type or user location. This solution has dramatically lowered overall mobile call costs and given detailed visibility and reports of individual usage. The billing process has been simplified through secure email and online billing.  A dedicated Britannic account manager provides a single point of contact, giving enhanced customer service. Enterprise Hosted Solution - Runner Up This award recognises resellers providing innovative hosted/managed service solutions that meet Enterprise end user requirements to lower ICT costs, improve productivity, security, compliance, disaster recovery, reliability and flexibility, while enabling business transformation. Jonathan Sharp, Sales and Marketing Director at Britannic Technologies commented on receiving the award, "This is the first time that Britannic has been recognised at these awards and it shows just how much our business has changed over the last ten years.  From being a supplier of telecoms and lines, our business has evolved so that we are now offering comprehensive, integrated ICT solutions and developing strategic direction for our customers.  This includes virtualisation, hosted services and a managed environment which will not only reduce capital costs, but also reduce the burden of IT resourcing." Britannic Technologies are very excited to have been recognised for the innovative solutions we deliver to our customers. We were pleased to be able to offer a number of submissions in each category, evidence of the wide range of solutions that are successfully delivered to our customers. We look forward to returning next year with evidence of more innovative solutions that we have delivered to market.   Runners up for Corporate Reseller of the Year: CRN Awards 2009 Britannic Technologies were runners up in the 2009 CRN Awards for CorporateReseller of the Year. "Judging was extremely difficult this year due to the increased number of entrants and also the exceptionally high standard of entry", said CRN Awards Judge, Sarah Yirrell. "All those shortlisted should be very proud of their achievements to make it this far, it certainly was no mean feat, and every shortlist place was closely contested."   Runners up for SME Reseller of the Year: CRN Awards 2008 Britannic Technologies were runners up in the 2008 CRN Awards for SME (Small, Medium Enterprise) Reseller of the Year. "Britannic Technologies - demonstrated strong vendor stable, good customer testimonials and detailed customer case studies" - CRN Judges 2008 WINNER - CNA "Integrator of the Year CRN" 2007 Britannic win the CRN Channel Awards for Integrator of the Year 2007. The Reseller awards recognise excellence in the delivery of solutions, service and support to end user customers, taking into consideration the reseller's ability to deliver real benefits to the user organisation and to meet customer objectives in terms of improved efficiency, ROI and investment protection, and cost reduction. Read More Mitel Order of Merit 2007 Britannic have been awarded an Order of Merit by Mitel. This award recognises Britannic as one of the top 3 Mitel Premier Partners in the UK based on Sales throughout 2007 for the previous 12 months. Britannic are also acknowledged as a leading Mitel partner in the area of systems integration. Surrey Mega Growth Award 2006 Britannic Technologies received a MegaGrowth Award, an initiative designed to highlight the strength of Surrey's economy and the talent of its business people. Britannic Technologies was one of the 50 fastest growing companies in Surrey due to the company recording an impressive 33% sales growth over the last three years. Crane Mitel Special Achievement Award 2006 Britannic picked up this special achievement award from Crane (Channel Distributors) for their outstanding success in the Enterprise sector. Learn more by using the options at the top right. Wed, 14 Mar 2012 10:56:55 GMT http://www.btlnet.co.uk/who-we-are/awards http://www.btlnet.co.uk/who-we-are/annual-convergence-summit Discover the World of Hosting and Cloud Services Britannic Technologies' Annual Convergence Summit took place at Silverstone on November 17 2011. Now in its 8th year, this event has established a reputation for bringing together world class experts and business leaders from across the UK. View Presentations Britannic Technologies, Tim Couper, Technical Director Video Avaya, Nigel Moulton, Product and Solutions Director Video Mitel Networks, Christian Szpilfogel, VP Strategic Business Video Cisco, Martin Charlton, Regional Manager Video BT Wholesale, Paul Beacham, Head of Wholesale Ethernet Video Polycom, Daniel Weisbeck, VP Marketing EMEA Video Ipanema Technologies, Nigel Pink, Vice President & General Manager UKI Video Britannic Technologies, Jonathan Sharp, Sales & Marketing Director Video In holding the Convergence Summit at Silverstone, Britannic carried on the tradition of taking this event to spectacular venues, with previous locations such as Ascot Race Course, Twickenham Stadium and the BT Tower all playing host. Once again this year's event provided an insight into the developments and innovations within the communications industry, complemented by practical advice from experts and was on hosting and cloud services. Exhibitors Click on the exhibitor's name to find out more information Avaya Jabra Cisco Mitel ComputerTel Mitel Affiliates Dreams Come True Nouveau Solutions Gamma Oak Intercept IT Polycom Ipanema Red Box Recorders Entertainment Delegates took a "behind the scenes" tour of Silverstone  and enjoyed participating in a silent auction, raffles, competitions and had their pictures taken for charity with an F1 car. A ride in an F1 simulator, lunch and a networking drinks reception topped off this enjoyable and productive day. Dreams Come True Britannic helped raise funds for the children's charity Dreams Come True at the Convergence Summit. Read more here. Exhibition The summit included a solutions exhibition show-casing Britannic's key strategic partners, who are amongst the world's leading cloud solutions suppliers. The exhibition gave delegates the chance to try this technology first hand, speak face-to-face with Britannic Technologies and their partners and see live demonstrations of this technology. Networking Business leaders, Heads of ICT or Operations from across the UK enjoyed networking and learning from world class experts about the latest developments in hosted and cloud solutions, and were able to experience the latest technology first hand in the exhibition area. Delegates could also put into perspective how their current communications systems could be enhanced to support strategic goals and objectives, using the latest technology and creating a road map for the future of their business communications. ________________________________________________________________________ 7th Annual Convergence Summit Our 7th Annual Convergence Summit, held at Twickenham Stadium on 24th November 2010, saw leading figureheads from across the globe come together to discuss the latest developments and future of Unified Communications and how these can bring real added value to your business and introduce new ways of working. We looked at how our managed service offerings and New World Communications model can simplify, standardise, centralise and greatly enhance your business communications. The presentations were followed by lunch and a technology exhibition, showcasing the latest solutions. The exhibition gave the chance to try the solutions first hand and speak to industry experts from ourselves and our strategic partners. Exhibitors included Avaya, BT, Cable & Wireless, Cisco, ComputerTel, HP ProCurve, iomart, Ipanema Technologies, Mitel and Oak amongst others. This year's venue was the impressive Twickenham Stadium the home of English Rugby. Delegates had the chance to see the famous Twickenham Stadium Museum and  tour the Stadium itself. Wed, 14 Mar 2012 10:56:49 GMT http://www.btlnet.co.uk/who-we-are/annual-convergence-summit http://www.btlnet.co.uk/who-we-are/about-us We are award winning specialists in IP communications, systems integration and managed services with over 25 years' experience. Our 'holistic' approach to technology enables us to work with our customers and world-leading partners to maximise their investment in ICT. We work in partnership with our clients, ensuring that our technology and services accurately support their business requirements, internal communications and customer expectations. Our approach enables customers to profit from integrated communication technology, maximise efficiency, achieve substantial cost savings and plan for the future with confidence. We were founded in 1984 and quickly established an enviable reputation within the market for delivering high quality telecommunications solutions and services, complemented by our ability to innovate within the market. Throughout this time we have developed our position within the fast evolving telecoms market place by partnering with world leading manufacturers and service providers to deliver best of breed solutions to organisations throughout the UK, constantly underpinned by our total commitment to customer care and integration capabilities. Following the acquisition of a software development house in 2000 we began to realise the many benefits of being able to support the emergence of voice, data and video convergence. Britannic Telecom subsequently became Britannic Technologies in 2003 reflecting our ability to deliver much more than the traditional view of a telecoms supplier. Today we are one of the largest and most technically able independent communications companies in the UK, providing both national and international solutions. We specialise in IP Communications, Networking, Systems and CT (Computer Telephony) Integration and Applications Development. From our headquarters in Guildford we directly support in excess of 1,400 organisations in a wide range of areas across the public and private sector, with customers such as the BBC, WWF, Trailfinders and CitySprint. We are focused on providing our customers with quality products and services that support and enhance their business requirements - with a structured development path for the future. Our approach enables our customers to rationalise their suppliers and service providers with a partner who has the technical and commercial expertise and desire to take ownership on behalf of our customers. Since our inception we have focused on working in partnership with our customers  with the specific aim of adding real value to their business operations through effective utilisation of technology, complemented by a total commitment to customer care. We believe it is this philosophy that has enabled our continued success and strong customer relationships, many of which span more than 20 years. We are committed to keeping pace with the evolving market place and continuously improving the products and services we offer our customers. We have implemented BS EN ISO 9001 as the model for our Quality Management System - which provides the framework to monitor our development and support our highly customer focused approach to business. We have a vision to succeed through partnership with our customers, suppliers and staff to exceed expectations and meet future market requirements through innovation and development. This approach has helped us win many industry awards. Learn more by using the options on the right. Wed, 14 Mar 2012 10:56:44 GMT http://www.btlnet.co.uk/who-we-are/about-us http://www.btlnet.co.uk/who-we-are Our award winning integration, market leading technical capabilities and vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence. Wed, 14 Mar 2012 10:56:41 GMT http://www.btlnet.co.uk/who-we-are http://www.btlnet.co.uk/who-we-help/useful-links Below you will find a series of links to our partner's sites that you may find useful: Avaya - www.avaya.com/uk BT Wholesale - www.btwholesale.com C&W - www.cw.com Cisco - www.cisco.com/uk ComputerTel - www.computertel.co.uk Datahop - www.datahop.net Gamma - www.gammatelecom.com HP - www.hp.com/uk iomart Hosting - www.iomart.com Ipanema Technologies - www.ipanematech.com Keysource - www.keysource.co.uk Mitel - www.mitel.com Oak - www.oak.co.uk Red Box Recorders - www.redboxrecorders.com THUS - www.thus.net Wed, 14 Mar 2012 10:56:24 GMT http://www.btlnet.co.uk/who-we-help/useful-links http://www.btlnet.co.uk/who-we-help/vertical-markets/recruitment Download PDF Connecting clients to candidates Imagine your recruitment staff knowing... Full name, company, address and location Call history and sales history Reason for call Which vacancy Potential candidates ...before taking the call! CTI enhances recruitment agency performance by: Individual caller treatment, from the moment the telephone rings Enhanced customer experience Reducing the number of interventions it takes to accomplish a task Eradicating outbound call misdialing Saving 20-60 seconds on every call Creating a professional image Improving call handling Increasing speed of call answer Directly routing calls to the best person Increasing first call resolution Increasing customer retention Customer retention Your customers know why they are contacting you. Great service is knowing your customer and why they are calling. Today's customer has high expectations and is willing and able to move to a new provider. Retaining a customer is 7 times cheaper than  gaining a new one. Treating your customer as an individual helps retention. Increase placements and service with individual caller treatment Enhanced Client Service: At Britannic Technologies, we believe that all customers should be treated as individuals and customer service is our highest priority. Let us increase your client satisfaction by providing tools to greet your clients personally, speed up call resolution and increase the rate of outbound calls. Professional Candidate Service: In a competitive market, add professionalism, gain loyalty and make your candidates feel valued. Fulfill time bound opportunities faster: Speed up your network of calls with instant access to information, rapid, accurate outbound dialing and a personalised service for regular temps and contract candidates. Campaign ROI: Secure more placements by improved call handling and faster throughput of calls. netCONNECT from Britannic Technologies provides a high level of computer telephony integration (CTI) previously only available via large, expensive contact   centre solutions, at a fraction of the cost. Did you know..? 20 seconds can be saved on every incoming call. Save an average 135 hours per week just by implementing CTI Software!* 10% of outgoing calls are misdialed - CTI dials with a mouse click, eradicating error. *Based on an average 100 agents handling 50 calls per agent Wed, 14 Mar 2012 10:56:20 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/recruitment http://www.btlnet.co.uk/who-we-help/vertical-markets/public-sector- We work with a wide range of Public Sector organisations to help drive down costs, improve productivity, enhance management visibility and take the pressure off their IT resources, through our managed unified communication solutions. With virtualisation, centralisation and standardisation of communications, all helping to dramatically lower costs and improve productivity. The Public Sector is under renewed pressures to introduce new ways of working, join up fragmented locations / departments (schools, libraries, leisure centres) plus enhance business continuity. We're giving our public sector clients peace of mind, that their communications are flexible, scalable and secure enough to enable growth, together with the needs and regulations of the Public Sector. Wed, 14 Mar 2012 10:56:15 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/public-sector- http://www.btlnet.co.uk/who-we-help/vertical-markets/hospitality--tourism Britannic has a good base of clients within the hospitality sector having supplied comprehensive value added solutions to clients. As a highly capable, solutions-focused, value added provider/systems integrator, you can expect a tailor-made solution to meet your needs. There are many and varied solutions that have been provided including installation of local and wireless networks, telephony systems, integration with PMS systems, screen popping, and a full range of IP options including IP TV and digital signage. Britannic has strong references within the hospitality sector including Grange Hotels and Royal Automobile Club.  Our existing clients provide an excellent reference point to the wider capabilities of Britannic and demonstrate a close alignment with sector requirements over and above merely providing a telephony solution. For our clients we are able to deliver comprehensive solutions based around the following technologies. IP Telephony Room handsets LAN - fixed & wireless WAN & SIP PMS Integration IPTV Digital Signage Hosting Server & Desktop Virtualisation Mobility & Dect Solutions Call Logging Back office / CRM integration Call Centre Conferencing Solutions Touch Screen applications (phone & kiosk based) Non Geographic (reservation) numbers, routing & reporting WAN Governance Technical Design & Consultancy Services 24 x 7 Support Prince 2 Project Management Training Wed, 14 Mar 2012 10:56:10 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/hospitality--tourism http://www.btlnet.co.uk/who-we-help/vertical-markets/financial We work closely with the financial industry to enhance levels of communication and introduce new ways of working to substantially reduce costs, increase productivity and strive in these uncertain economic times. We deliver a range of Contact Centre Solutions to the Financial sector, allowing personalised attention to your remote customers ensuring a high quality of service. Implementing Automatic Call Distribution and Intelligent Call Routing will ensure that the calls are answered by the correct financial advisor.  This dramatically increases customer service quality and helps your customers connect with your advisors a lot more quickly and efficiently. Workforces within the financial industry are becoming ever more mobile requiring more flexible ways of communication both internally and by customers. We have a wide range of mobility and collaboration solutions, allowing your workforce to be connected regardless of time or location. Our mobility solutions provide the same features that are available within the office, but with additional functionality allowing greater access to experts and specific sought after individuals. Our Audio and Video Conferencing gives a wider choice of communication methods to your customers and workforce within the financial market. This greatly improves productivity by reducing the need to travel between branches and locations. This solution also increases the ability for staff training, through the ease of access between multiple levels and skill sets of employees throughout the organisation. We have a full range of unified communication solutions empowering your workforce with instant access to information and immediate communication with associates and customers. Unify your remote, mobile and office workers, exceed your customers expectations and planning your future with confidence. Our solutions can give employees instant access to information and immediate communication with associates and customers. Connecting remote offices, mobile workers, customers, and suppliers-from any location and in real-time. All are an absolute necessity for any financial services organisation looking to stay competitive and exceeding your customers' expectations. Wed, 14 Mar 2012 10:56:02 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/financial http://www.btlnet.co.uk/who-we-help/vertical-markets/education We bring enhanced levels of communication to the education sector, unifying communications through voice, data and video integration and collaboration. We work alongside many schools and colleges throughout the UK, integrating the latest IP technology to bring feature rich communication methods and functionality both internally and externally. Benefits: Cost savings and significant return on investment Enhance pupil and teacher safety and contact ability Maximise operating and administration efficiencies Keep track and monitor pupil performance and attendance Encourage new, interactive ways of working and learning Greater involvement between teachers, pupils and parents Increased staff productivity Mobility Learn more Wed, 14 Mar 2012 10:55:59 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/education http://www.btlnet.co.uk/who-we-help/vertical-markets/professional-services Save money and build a flexible, sustainable ICT environment We have implemented ICT strategies for Professional Services organisations including BDO, Baker Tilly and Calford Seaden. As a voice and data network partner focussed on delivering key differentiators to your business, we can help provide rapid access to information, consistency and availability of service, business continuity and save you money. We can deliver a market leading SIP service giving you automatic continuity of service and significant cost reductions. Through netMANAGER, a WAN Governance and intelligent network management service using Ipanema technology, we can guarantee the performance of business critical applications. We offer virtualisation of voice through a resilient dual hub model, providing superior resilience and management.  This is a sustainable solution which gives you a cost effective and scalable way to deliver applications with monthly charges rather than capital expenditure. We're saving our customers considerable amounts of money, in some cases more than 40% of their total network costs! We have implemented solutions for Professional Services customers covering IP Telephony, bespoke contact centres, telephony integration with crucial database information (CTI), WAN Governance and Optimisation, compliance, remote working, data security, video conferencing, business continuity and much more. Learn more using the options on the right. Wed, 14 Mar 2012 10:55:56 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/professional-services http://www.btlnet.co.uk/who-we-help/vertical-markets/housing We offer a wide range of solutions for the housing industry. These solutions enable huge benefits through the latest unified communications systems, converged networks and multimedia contact centres, supporting the needs of housing associations. We help to improve access to tenants, enhance customer service, support equality and diversity, support KLOEs, support the green agenda. Underpinning business continuity plans, enable mobile and flexible working and deliver value for money, are also key benefits from our managed solutions. The Housing industry and related associations are among many industries looking to reduce costs within the current economic climate. We support a number of organisations within the housing industry such as Cheshire Peaks and Plains Housing Trust. With first-hand experience working alongside such organisations, we are able to put together tailor made solutions to suit an organisation's needs and budget. Related documents Housing brochure "Britannic Telephony at Worthing Homes" - Housing Technology magazine "Cheshire Peaks and Plains call in Britannic" - Housing Technology magazine Wed, 14 Mar 2012 10:55:54 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets/housing http://www.btlnet.co.uk/who-we-help/vertical-markets We have great experience at tailoring our solutions to a wide range of industry and vertical requirements. Each of our clients is different and so we work closely with them to create bespoke managed solution to proactively choose the right solution for their requirements. Combining a full range of the latest unified communication and converged solutions, to help increase efficiencies within their business process, lower costs, increase presence, availability and visibility, business continuity and future proof their communications, through a fully managed solution approach. Learn more by using the options on the right VIDEOS Wed, 14 Mar 2012 10:55:51 GMT http://www.btlnet.co.uk/who-we-help/vertical-markets http://www.btlnet.co.uk/who-we-help/client-case-studies/wwf Download PDF The Customer WWF has 5 offices around the UK with 340 staff, 260 being based at their head office. As an organisation it aims to help people work in harmony with nature and reduce their impact on the environment. WWF realises that better IT means reduced environmental impact, so virtualisation fits their ethos perfectly. Requirements WWF will be moving to a new office in two years' time, which will lead to a change in the way they work; this will be a smaller building with reduced occupancy and hotdesking. Therefore unified communications and presence will take on increased importance at that time. Solution Previously WWF's telephony infrastructure was spread over 4 sites and a co-location, and was a challenge to maintain. Britannic suggested that they centralise their equipment and mirror it between the co-location and head office. "We've made a substantial saving in electricity costs and we're already seeing a general cost reduction; we held up the first bill and said "that's visibly smaller!"" Ian Exton, Network Manager & IT Facilities, WWF All telephony associated applications, including contact centre and voicemail, were virtualised. The legacy analogue and ISDN was all ported to SIP, which added resilience to their call routing plan, and existing WAN from Telstra was re-used. Mitel NuPoint Advanced voicemail accounts were also synced to their Exchange email. Benefits These changes have greatly facilitated the process of moving WWF into their new premises. There is now extended homeworker capability and everyone has become a hotdesk user. As fewer desks are necessary, this allows for a smaller building. The company's environmental impact has reduced even further, with less need for workers to travel to the office and lower emissions from the site itself. WWF have also gained higher than predicted cost savings, with a significant amount of money saved in reducing IDSN and call charges, as well as the lower cost of running a smaller site. We have less 'tin' now, we have substantially reduced costs because we're not maintaining that tin, we've got much increased flexibility and we have very much faster server provisioning. It is also very, very resilient. But the most important thing is that there is substantially less CO2." Ian Exton Wed, 14 Mar 2012 10:55:48 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/wwf http://www.btlnet.co.uk/who-we-help/client-case-studies/worthing-homes Download PDF "Once we had received all the initial tender responses it became clear that the call centre option was going to cost approximately double what we were hoping to pay. Britannic's solution has found a means of ticking all of the boxes, but in an affordable manner." - Stephen Wallace, ICT Manager, Worthing Homes The Customer Worthing Homes provide affordable rented homes, key worker accommodation, low-cost shared ownership, sheltered housing and new homes for local people.  They have a customer base of over 10,000 in the Sussex coastal area and are a registered charity.  Having been formed in 1999, their relationship and reputation with their customers is the lifeblood of their business. Requirements & Objectives Worthing Homes had recently utilised the results of a 'mystery shopper' to indicate their current customer satisfaction, however, they realised that their ten year old system could not provide the functionality nor the reporting they required. This prompted a review of their existing infrastructure. Worthing Homes sought independent advice.  The recommendation was that they should replace their existing system supplied by Britannic and implement a contact centre solution.  A major requirement of the new system was to keep their mobile and on-the-road agents contactable at all times and integrate them into the main system.   They also needed a call recording function that would record all incoming and outgoing calls.  In order to gain a better understanding of their call flows, there was a requirement for a call logger. Worthing Homes had  developed service standards and these required all calls to be answered within a set time. The Solution As an existing supplier Britannic understood the needs of the organisation and recognised that while a contact centre solution would provide the necessary functionality, they were mindful of budget and looked for an alternative solution that would be  a more effective, transparent system tailored to their needs.   The solution was centred on a feature-rich Mitel system with Dynamic Extension and Mobile Twinning capabilities that would allow their mobile and on-the-road agents to be fully contactable at all times through their mobile handsets being twinned with their personal extensions. The Mitel solution was supplemented by a  15 channel voice recorder that would record all calls coming in and going out over the ISDN lines.  The added benefit of this was that through the Dynamic Extension feature all mobile calls would be routed through the Mitel controller and therefore all mobile calls would also be recorded, ensuring quality of service. The final aspect of the Britannic solution outlined a Call Logger that would allow calls for up to 100 users to be logged and reported to the client's preference. Implementation A focus group was organised between Britannic and Worthing Home to ensure Britannic had a full understanding from stakeholders across the organisation as to what they wanted the solution to do and allowed them to outline what was realistic and also discuss what the further possibilities of the system were. Trouble free installation The system was programmed beforehand at Britannic's offices so that the time dedicated to onsite programming was limited.  A conference call between all parties also took place the day before installation to allow any questions to be answered and to ensure that everyone was comfortable with the plan. As the cutover was going to take place during working hours it was important that downtime was kept to a minimum.  This was achieved by setting out the handsets the night before so that the cutover from old to new would only take as long as it takes to swap the cable.  There was acceptance testing between the onsite engineer and the client to ensure that they everything was in working order before go live. Comprehensive Training An extensive training programme was undertaken to ensure that every user was comfortable once the new phones were in use.  Britannic had two  trainers  on  site floor walking in case anyone had any handset issues and a refresher course was run the following week to answer any questions gathered over the first few days.  An onsite administration training session was also carried out to give the client the knowledge to make small changes to their own system. Proactive Monitoring The entire infrastructure is maintained by Britannic and monitored through a Briportal, Britannic's own secure VPN device that gives real time remote access to the client's hardware and applications. Benefits Call recorder enables complete overview of incoming and outgoing calls Agents can flag potential issues, line managers can review the call from both sides Training and staff development plans  simplified Calls and call flows can be reviewed Improves workload efficiency Improved staff scheduling and usage Unified Communicator Advanced enables continuity of address books Agents can personalise their communications in-house Comprehensive functionality at a fraction of the cost Dynamic extension function ensures all calls are recorded and archived, guaranteeing the agreed levels of customer care Wed, 14 Mar 2012 10:55:45 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/worthing-homes http://www.btlnet.co.uk/who-we-help/client-case-studies/waterloo-air Save thousands by adopting Britannic's Total Business Plan View PDF View video Waterloo Air are one of the leading suppliers of air terminal devices in Europe today including grilles, diffusers and chilled beams. Waterloo take pride in offering high standards of design, manufacturing and service to clients across a wide range of sectors. Waterloo Air have been clients of Britannic Technologies since 2006, gaining a number of benefits through Britannic's Mobile total business package and other services. Requirements & Objectives Select a provider able to provide a managed solution with a single point of contact Reduce mobile call spend Standardised mobile solution over 3 locations Utilise reporting and analytic tools for reviewing mobile usage Waterloo Air's main requirement was to find a provider that could provide a single point of contact for their mobile and telephony needs, and achieve cost savings. Lowering the total call spend of their mobiles over their 2 UK sites and 1 based in Holland, was also a major requirement. This included mobile to mobile and mobile to office calls. Waterloo Air's workforce is very mobile. Consequently the mobile spend was becoming increasingly more expensive. They had found that their previous provider was not providing appropriate support, guidance and service to meet their needs. They were looking for a provider that could really manage their mobile solution, ultimately lowering total cost of ownership for their communications. They wanted full reporting tools and to create new ways of working for their employees. "Britannic Technologies have exceeded our expectations, giving excellent customer service and drastically cutting our mobile call costs." IT Manager, Waterloo Air Solution Waterloo Air met Britannic's following attendance at a number of Britannic's events and seminars. Throughout this time Britannic established a strong understanding of Waterloo Air's requirements. The solution that Britannic offered Waterloo Air matched their requirements perfectly. Britannic provide a dedicated Account Manager for Waterloo Air who acts as a single point of contact and guidance who built up a sound understanding of their business requirements. Britannic analysed the current mobile call spend and profiles and recommended the best solution to fit their profile. Britannic seamlessly managed the transfer to the new service without any service interruption. This also allowed Waterloo Air to retain their existing handsets and numbers - therefore incurring no additional up front costs. The solution has delivered significant cost savings, of up to £10,000 per year. In addition to the cost savings Britannic have provided detailed reporting, electronic billing and analytical tools. Britannic have introduced a number of other solutions for Waterloo Air to tie in with their mobile solution. This includes remote and home working. This has delivered further cost savings and extended office services to their sales force.The Benefits Waterloo Air have enjoyed a number of benefits from Britannic's Total Business Package. Benefits Yearly mobile cost savings of approximately £10,000 Simplified and unified billing platform across all locations Enhanced customer service, support and guidance Access to reporting and analytic tools Scalable solution, growing with their requirements The solution has reduced mobile to mobile and mobile to office call costs dramatically - in the region of £10,000 per year. The reporting and analytic tools have also provided management a great advantage to be able to drill down to individual employee usage and spend. Seeing where further efficiencies can be made. "Waterloo Air are very satisfied with the way in which Britannic work. Their account manager has given them excellent customer service and guidance. Building a partnership, keeping them up to date with the latest solutions available, and ways in which these can improve working efficiencies. Britannic's solution look's at the 'bigger picture' and has helped Waterloo Air harness even more cost saving and business benefits. Introducing solutions such as teleworker and remote workers, ties in very well with their dispersed and on the road sales team." IT Manager, Waterloo Air Wed, 14 Mar 2012 10:55:42 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/waterloo-air http://www.btlnet.co.uk/who-we-help/client-case-studies/transworld-couriers Download case study The Customer Trans World Couriers (TWC), based in London, are leading suppliers of International Express Courier, Time Definitive and inter-office pouch delivery solutions to London's legal, investment banking and professional service sector organisations. They operate from two key sites staffed by a team of over 100 people. The acquisition of Sprint International was the catalyst to improve communications at TWC, as they needed to develop a common system across two sites and link them together seamlessly. As a long-standing customer, TWC looked to Britannic for advice. They also used the opportunity to enhance and future-proof their communications solution by making provision for homeworking and contact centre capability. Requirements Mergers and acquisitions always pose challenges for IT and communications departments; the ability to communicate across the new business is critical.   Sprint International had grown organically and there were a variety of different telephone systems all working independently across a campus of four buildings. Employees visiting Sprint from TWC would not be able to carry their direct dial numbers with them or gain the benefit of office based applications. Dialling between the two sites had to be done externally rather than by extension number, and management of the systems at a senior level was a very difficult task. TWC were forward-thinking in their approach and decided that they needed a flexible telephony solution that would provide for future expansion in an agile manner.  They wanted to be able to accommodate home working, gain control across the whole network, monitor and log calls, make provision for a contact centre and offer their clients a highly professional and efficient service. A particular requirement for TWC was to gain a high level of reporting for specific key customers so that the level of service could be closely monitored. The Solution Britannic provided a Mitel solution that would deliver all the current requirements and position TWC for growth. The solution was based around two Mitel 3300 controllers - one in each site - configured for 84 IP extensions, including a small scale contact centre. The 3300 ICP supports the largest range of desktop devices including entry-level IP phones, web-enabled IP devices, wireless handsets and full-duplex IP audio conference units, so was ideal for TWC's needs. It is easily administered through Britannic's web-based management system. The 3300 ICP supports over 500 telephony features and a powerful suite of applications including multimedia collaboration, customer relationship management and unified messaging, which will future proof the system by enabling TWC to incorporate these new facilities as the business requires them. The installation and provisioning of the system was done without the need for any downtime for either TWC's or Sprint's communications. Benefits A single point of contact for all communications needs A reduced supply chain simplifies issue resolution A stable, market leading enterprise platform being constantly renewed and developed Cheaper line rental and a reduction in the number of lines Remote working enables users to work in exactly the same way as if they were in the office Professional high quality image All users have direct dial numbers High level visibility across the entire network immediately highlights issues and provides real time reassurance IP Telephony provides free internal dialling between sites. Wed, 14 Mar 2012 10:55:36 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/transworld-couriers http://www.btlnet.co.uk/who-we-help/client-case-studies/trailfinders View PDF Trailfinders are experts in tailor-making itineraries worldwide. Founded in 1970, the company remains privately owned and today has a staff of over 1100 and has made travel arrangements for over 10 million clients. 29 travel centres are staffed by the most expert travel consultants in the industry. The Solution Britannic Technologies has deployed 32 IP telephony systems with call centre technology spanning 1100 staff and 26 centres across the UK. The system uses Britannic's netCONNECT CTI to link with the database and provide client details as the calls are presented to the consultants, delivering a personal touch. Call Recording Call recording and screen recording are important capabilities in performance management providing incredible insight into calls.  Voice recognition and search will be really valuable in the future for improving performance. Continuity Britannic has been working with Trailfinders for 23 years and during that time has provided Trailfinders with all their telephony and related equipment. Today Trailfinders' customers can only book over the telephone or face to face.  The phone system is crucial to their business, so resilience and business continuity in the phone systems we install is vital. Centralisation Trailfinders has just opened a state of the art travel centre in Exeter.  It contains nothing more than a switch, a router and some phones on a desk.  Britannic's netX carrier grade SIP exchange drives calls into Earls Court and the hub at Earls Court then directs it out to Exeter.  Currently there is a micro world in each location with calls routed between locations as required, but in the future all sites will look like Exeter with centralisation into the BT SIP host in London. SIP The ability to deliver calls anywhere over IP is enabling very different implementations and structures.  Exeter would conventionally have had an ISDN30 in place, but instead it has a SIP line and a datalink back to Earls Court, enabling advance planning and management of the facility. The Future Implementation of the strategic plan developed with Britannic Technologies will provide much better manageability and deliver a very powerful virtualisation model for the future.  It will be combined with unified communications to deliver increased productivity particularly for mobile workers. Wed, 14 Mar 2012 10:55:32 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/trailfinders http://www.btlnet.co.uk/who-we-help/client-case-studies/space-air View PDF Background Space Airconditioning PLC, an SME employing approximately 100 staff across five locations, has implemented Britannic's new world communications model as a managed WAN service. Britannic Technologies have been working with Space Air for several years, installing and maintaining their Avaya telephony system. Recently Britannic have implemented a solution that cuts call costs to unprecedented levels and provides business continuity across all five sites, a crucial requirement. In addition to cost savings they will achieve resilience, consolidation, proactive network management and an agile system which can flex and grow with their business requirements. The solution will realise annualised savings of over £14,000, saving £43,000 over a three year term. "Based on our excellent long-standing telephony relationship and the trust that has developed between Space Airconditioning Plc and Britannic, we decided to enlist their services in migrating our network infrastructure over to them. We have always been very impressed with their support levels and technical knowledge." - Edward Callaghan, IT Manager, Space Airconditioning Plc Requirements Business Continuity - it was paramount that all sites could continue to work as normal in the case of either voice or data failure. Any solution must include the improvement of telecoms management, the enhancement of resilience and a framework for the future. Alerts that can be sent automatically to a group of mobiles, 24/7, in the case of a failure and again when the problem has been rectified. Operating costs should be minimised and controlled. Solution The core components of the solution surrounded the installation of a Bonded AnnexM infrastructure combined with a 100mb fibre connection into their head office in Guildford.  AnnexM is leading edge ADSL technology, enabling much greater outbound bandwidth. Business continuity: In the case of a failure at any of Space Air's branches the calls will be routed towards Guildford using SIP trunking.  Should Guildford fail, the calls will go to another branch.  Dual circuits were installed at all sites to maximise resilient failover and shared usage. Failover would be instantaneous and seamless to the user. Resilient infrastructure: To expand the resiliency even further, the 100mb Ethernet circuit at Guildford will be delivered over fibre and the dual circuits run over copper, providing connections come from different parts of the exchange. Additional resilience and capacity is gained by bonding two DSL lines together, providing a business grade link designed to deliver business critical services such as voice. Benefits Space Air's supply chain has been consolidated providing a single point of ownership across their whole network, thus improving efficiency and lowering cost. Proactive Monitoring: A major aspect of the solution is the proactive network management, giving Space Air real time  status updates of their network. Instant alerts are sent to both Britannic and Space Air, allowing an investigation to commence immediately without it having to be manually flagged. Space Air have extensive access to network reporting and visibility tools. Historical reports and statistics on network-wide Mean Opinion Scores, ADSL line history, bandwidth optimisation and performance can also be accessed via a central archive. "From high level management down through to the excellent technical support department, Britannic have surpassed themselves with the cost savings and improved efficiencies offered. It made the decision to utilise their services an easy one." - Edward Callaghan Wed, 14 Mar 2012 10:55:29 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/space-air http://www.btlnet.co.uk/who-we-help/client-case-studies/royal-automobile-club Download case study Background The Royal Automobile Club was founded in 1897 with the aim of encouraging the development of motoring in Britain. Today it is one of London's finest private members' clubs, combining over 100 years of luxury and tradition with exceptional facilities and outstanding service. Members enjoy unlimited access to two superb clubhouses. The Pall Mall clubhouse, in the very heart of London, contains a unique range of accommodation, dining and sporting facilities.  The Woodcote Park clubhouse is set in 350 acres of Surrey parkland, complete with two 18 hole golf courses, together with a variety of other sports facilities, dining and accommodation. Solution Britannic Technologies is proud to be considered a trusted partner by the Royal Automobile Club. Since 2005 Britannic has provided all encompassing support (24/7, 365 days a year) for the two Mitel SX2000 systems and legacy Mitel messaging and operators consoles.   As the systems reached maturity the teams have worked as one to identify  the users' challenges and  formulate a requirements specification to support the migration of the Mitel systems to a new 3300 ICP platform. This project will do much more than just replace the existing telephony infrastructure, it will significantly contribute towards business continuity by providing resiliency between the two clubs; the use of hotdesk working for key managerial staff; and relocation of key voice services to the ICT Comms room. Project management Smooth, undisrupted migration is vital to any customer-facing organisation whose reputation depends on quality of service.  By commissioning Britannic's Prince 2 qualified project management team and technical support services, the Royal Automobile Club is assured of a smooth migration. SIP technology SIP technology is now tried and tested and has been supplied to many of Britannic's customers for the last 8 years using its carrier grade SIP exchange platform netX.  Adoption of SIP technologies  at the Royal Automobile Club would simultaneously increase the availability of service at both clubs while supporting a reduction in operation costs.  This project is currently under consideration as the next step in developing a comprehensive migration strategy. Partnership with Britannic The Royal Automobile Club's current relationship with Britannic Technologies stretches back over 6 years now. From the outset and most importantly, they displayed a level of understanding of our current systems which no other vendor could match. Due to the age of our telephone system at that time, both knowledge and spare parts were at a premium in the market and Britannic were very forthright and clear with us as to where we might encounter issues and what actions we should take to mitigate those risks. Over the years the relationship has grown and much of this can be attributed to the fact that we've had a single account manager in that time and consistently have the same couple of engineers. This familiarity has fostered a mutual trust. When we decided this year to upgrade our telephone systems to the Mitel 3300 platform, Britannic were the natural choice of vendor to partner with and as the project nears completion, I'm confident that the new installations will be a success. Gavin Du-Haney, The Royal Automobile Club Wed, 14 Mar 2012 10:55:27 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/royal-automobile-club http://www.btlnet.co.uk/who-we-help/client-case-studies/radio-links View PDF Radio Links Communications enjoy reliability, visibility, cost savings  and enhanced call management through Avaya IP 500 solution The Customer Established in 1972, Radio Links Communications became the first independent radio company in the UK. Their founder and Managing Director was formerly a Royal Signals radio engineer and later Chief Engineer for Pye Telecom Service in Cambridge. Britannic Technologies have maintained Radio Links Communications telephone system since 2007. Their previous solution was on an INDeX system which Britannic maintained and have since helped them migrate onto an Avaya IP Office Solution. Requirements & Objectives Radio Links Communications had been using an Avaya INDeX system for many years and this was coming to 'end of life' meaning it was very difficult to purchase any parts and there was a growing need for more features which the system could not support. They were looking for a system which would be reliable and flexible in the handling and management of calls, and a system which could grow in line with their company's ongoing growth. A main requirement of the system was to be able to promote each of their departments to answer the phone directly, rather than all calls directed through a main switchboard. Also to enable call monitoring for cost-effectiveness. The call monitoring would show full visibility of inbound and outbound calls, allowing management to see where improvements in efficiencies and cost savings could be made. This would help them drive down call costs through better management. Radio Links Communications' main objective was to introduce a reliable, simple to use system, with a single point of supplier contact to give guidance and quickly resolve issues. Key Requirements Reliable, easy to use system Improved call handling Enhanced visibility of calls & spend Reduced call costs Continued single point of support The Solution When Radio Links were ready to upgrade their 'end of life' INDeX system, which was already supported by Britannic, as good practice they gained 3 quotes for a new proposed solution. Britannic Technologies won the renewal of the contract and introduction of the new Avaya IP 500 solution for 27 users at their offices in Cambridgeshire, based upon superior value for money and excellent understanding of the current and future requirements. The transition from the INDeX to the IP Office Solution was smooth and with no down time. The IP 500 solution is based on digital lines but has given a scalable platform which is able to migrate seamlessly to IP telephony if and when Radio Links Communications are ready to do so. Features on the new system include touch tone prompts, where customers can be quickly routed to the right department to save time, offering a superior customer service. A new feature to the system includes advanced Voicemail, where staff have a range of choices that enable them to stay connected regardless of where they are. They can retrieve voicemail messages from the keypad on any telephone, through the context-sensitive display on an Avaya phone, or via email (voicemail messages show up just like an email). Benefits Simple, reliable system Easily and cost effectively grows with business requirements Call monitoring to improve efficiency and cost-effectiveness Superior customer service and support, through enhanced call handling feature Improved business process Improved efficiency and costs Not only does the new system give Radio Links Communications a reliable, up to date communication platform that can grow with the needs of their business, it has also improved their call handling and the way in which they communicate thereby enhancing the service offered to their customers. Superior customer service Features such as enabling callers to easily enter the name of the representative they seek, give a fast, personalised service to their callers. Improved business process The IP 500 solution provided 24-hour access to customised voicemail greetings for each member of their staff, enabling callers to feel connected even when the call cannot be answered. Cost effective growth Britannic Account Managed approach gives Radio Links Communications the reassurance and support that they require, making sure their communications are in line with their business processes and requirements. This also delivers a more flexible way to communicate internally and to their customers, taking into consideration the need for growth. Wed, 14 Mar 2012 10:55:24 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/radio-links http://www.btlnet.co.uk/who-we-help/client-case-studies/newport-high-school View PDF Background Newport High School, the first school to be completed under the Council's secondary school redevelopment programme, opened its doors to pupils on the 9th November 2009. This landmark development offers advanced teaching facilities, including 34 general classrooms, eight science labs, eight ICT suites, a fully-equipped design technology wing, six SEN areas and a vocational training learning and resource centre and state-of-the-art leisure facilities,. There has been much focus on sustainable development and as a result the building has received a BREEAM Excellence rating; the first secondary school in Wales to achieve this accolade. Key Requirements A Telephone system for the new school 40 fixed Telephones across the school 10 Wireless Mobile Wi-Fi Telephones Provide Internal / External Mobility across  school Wi-Fi Coverage across the whole school for Data & Internal / External for Voice & Data Voicemail for all Telephones Future Collaboration Options with other schools Local Area Network for the new school Wireless Network for Data across the school Easy Management and Administration Deliver Cost Savings Improve Communication Improve Pupil Access Better Facilities for Pupils and Staff Be GREEN - Reduce Energy  & Travel Costs Solution Britannic Technologies has provided a highly cost effective,  easy to use, comprehensive Mitel 3300 telephony solution with IP phones, Wi-Fi handsets and HP Procurve data switches. This advanced functionality will future-proof the school through its development plans. Benefits High incoming call capability reduces bottlenecks Availability of extended hours communication Reduced pressure on reception through Auto Attendant Voicemails are sent to email to be kept with pupils' files Calls can be recorded and stored for evidence and training Recorded announcements can be changed remotely Direct Lines for Pupil Attendance calls free up reception Staff availability increased through wide mobility coverage Lower energy handset usage reduces carbon footprint Outgoing calls barred from classrooms, reducing abuse Teachers can log into any telephone with an account code Plug and play handsets reduce IT involvement Text based message alerts on Wi-Fi Wireless handsets Wed, 14 Mar 2012 10:55:22 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/newport-high-school http://www.btlnet.co.uk/who-we-help/client-case-studies/kingston-smith View PDF Calculate the Benefits of VoIP and Systems Integration with Britannic Technologies Kingston Smith LLP is one of the UK's top 20 UK accountancy and auditing firms. With 47 partners spanning six offices across London and the South East, the firm supports entrepreneurial businesses, charities, education and religious organisations, trade, professional associations and private individuals. "We are very happy with our choice and hope this continues to be a long term working relationship. I don't think any other company had as much knowledge and internal skills to deliver as well as Britannic could." Andrew Guy, Senior Project Analyst,Kingston Smith LLP Requirements & Objectives Kingston Smith LLP were keen to review their current telephone system with a view to achieving improved joined up working across their business. Although they already had an existing CTI application it wasn't working smoothly. They were looking to enhance the professional service delivered to their customers - with accurate data and innovative use of technology to support their business goals. There were a number of specific features identified which the proposed  investment needed to deliver. Amongst these were incoming call screen popping, the ability to drill down into the client data, dial from Outlook Internal Extension Management and the centralised management of the telephones and applications. Another important consideration was the need for all systems to be flexible and easily accommodate company growth. Key Requirements Improve staff efficiency Centralise system management Deliver reliable CTI Improve efficiency and service with Incoming call screen popping The Solution Britannic Technologies reviewed the business goals and objectives. Within this process Britannic undertook an in-depth review of the existing environment and infrastructure. Britannic's systems integration capabilities were critical. This was achieved through a "proof of concept" - integrating Mitel IP telephony and applications gateway with Kingston Smith LLP's practice management software. Following the successful "proof of concept", Britannic Technologies were commissioned to deliver a turnkey solution, this included the deployment of VoIP telephony - networking six sites across London and the South East (using Mitel 3300 as the core platform), call man gement software, voice recording, presence & availability software and bespoke integration work. Using Britannic's in house development and integration capabilities the existing practice management system was tightly integrated with the new IP telephony platform. Incoming calls now screen pop to the recipient enabling members of the team to identify the caller before pick up, they are also presented with all of the relevant client information immediately. "At last our long held CTI wish list has been delivered. The computer screen pops the name of the caller instantly. Sometimes it feels like even before the phone rings..." Chris Lane, Partner, Kingston Smith LLP Call logging is now fully automated and the information from the practice management, which had previously been difficult to report on, is now consolidated in one place. The result of the implementation of the new technology means the need for training has been minimised and call logging and handling has greatly increased in its efficiency. Key Benefits of the System Increased efficiency and accuracy Reliable CTI Call logging reports with drill down capability Resiliency not compromised Built to enable further development as business needs evolve Centralised system management Wed, 14 Mar 2012 10:55:20 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/kingston-smith http://www.btlnet.co.uk/who-we-help/client-case-studies/iss View PDF Background ISS is one of the world's largest facility services providers, with 485,000 employees worldwide and more than 200,000 business customers. Britannic's relationship with ISS UK started in 2002 when ISS were facing escalating costs and pressure on their IT resource.   Britannic identified that the best solution for ISS at that time was a managed service to deliver greater efficiencies and clearer management reporting. This was the start of a consultative partnership that has helped ISS formulate their telephony direction over the last 9 years.  Britannic is now working in partnership on the next phase, developing a 5 year strategic plan across their whole ICT infrastructure. Requirements When ISS were consolidating a number of businesses into a centralised Head Office in Woking with a second office in London for site resilience, they looked to Britannic to manage their diverse requirements. Britannic and ISS looked at the business structure and established that there were significant efficiencies and business advantages to be gained by providing ISS staff with the anytime, anywhere concept of working. The 45,000 ISS UK staff are very mobile, with many of them moving between offices, working from home and remote locations. An ISS Centralised Telephony platform could be created using IP Telephony which would extend their system to regional sites using their WAN. Moving to Hot Desk operation would maximise the office space, while leveraging IP Telephony would provide for Home Working where necessary.  ISS also needed a solution for fixed geographic numbers. A resilient Time and Attendance system, enabling staff to log on and off shift is crucial to ISS' business model. ISS required a resilient infrastructure and flexible line provision to cater for swift expansion and manage the massive spikes in usage at peak times. They also wanted to reduce the number of analogue lines which were used for faxes throughout the offices. Finally, the provision of audio and video conferencing would enable more efficient communications. It was important that ISS were able to manage and implement all these changes easily. Challenges The nature of facilities management work means that there are a very large number of incoming calls for clocking on / off shifts at certain times of the day, with no line usage for the rest of the day. High line usage  of existing ISDN Lines, with their  costly rentals and system interface cards, were  very inefficient and could be a bottleneck as business increased. Providing a flexible and cost effective system of line allocation was key. The move to IP Telephony from TDM and integration to their Cisco network was a challenge as ISS had no experience in IP Telephony. Catering for managers who might need to deal with sensitive calls while in an open plan, hot-desk  environment was a further challenge to overcome. Solution Britannic provided a 100MB MPLS Network with SIP Trunks, including back up circuits, which provided: Massive  savings for both fixed and mobile calls and as many low cost lines as required A highly flexible time and attendance system that could cater for as many calls as required without investing in fixed lines Consolidated voice, data and video in one main circuit with additional resilience via the back-up circuits The Mitel IP Telephony system fulfilled all of ISS' requirements and provided centralised operation between the two main sites in Woking and London. The Mitel IP Phones can be extended to remote sites using the WAN whilst still providing the ability to install remote gateways if site resilience is important. Resilience has been implemented between the main sites so if there is any failure in the main office then lines and phones would rehome to the second office. Mitel applications with audio and web conferencing have been employed, as well as Tandberg Video Conferencing, which uses IP between sites with simple point and click set ups. Oak call logging now enables re-charging within ISS, and provides the opportunity to look at departmental costs, whilst the GSM Gateway has reduced the cost of calls to mobiles. Non Geographic numbers (NGNs) have been provided for all users, using these as DDI numbers to guarantee that users would retain the same number within ISS, regardless of which office they moved to. This also provided a second level of resilience so that calls could be diverted individually if necessary. Every user has been given a fax to email number so that they can receive faxes to their desktop, thus reducing the requirement for fixed faxes. Cordless headsets and handsets, along with mobile twinning allow managers and users to walk away from their desk mid-call and to take private calls when necessary. Benefits Reduced costs: SIP Trunks reduced line & call costs significantly Reduce costs via the GSM Gateway No cost intercompany calls Massive reduction in cost of lines for the T&A system and an improved solution Audio & Video Conferencing reduce travel costs Resilience: The back up plans in place enables ISS to divert lines very quickly when necessary Automatic fail over of phones between sites NGNs for DDI numbers & fax to email enables calls to be repointed immediately & individually Mitel Teleworker for Home Working provides another level of resilience Scalable: New sites can be set up very quickly and licenses and phones deployed within days. Efficiency: Call sites are on a centralised infrastructure so that there is very simple communication between all departments and companies regardless of their geographic locations. Ease of management: The Mitel system enables system changes from one central point and a single point of contact with Britannic for all issues regarding system, lines and calls. "Britannic have been an excellent parent in delivering the ISS telephony system across the UK. The platform has allowed us to extend the core system beyond our Woking and London operation to Livingstone, Wetherby, Kettering, Waltham Cross, Bolton and Birmingham, with minimal investment and zero disruption to the business operation. The further expansion to Video Conferencing was managed very professionally by Britannic and now gives us a single click solution to conferencing from meeting rooms and the desk top. Britannic are now an embedded partner to our business operation and continue to offer us professional support and innovative options to our business needs." - Mark Brown, IT Director ISS Wed, 14 Mar 2012 10:55:17 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/iss http://www.btlnet.co.uk/who-we-help/client-case-studies/interskill Future proof communications through migration to IP Telephony View PDF Established in 1991, with offices in the United States and Europe, Interskill Learning is a pioneer in e-Learning, and is now synonymous with Mainframe education of the highest quality and currency. Interskill Learning are acknowledged as the worldwide leader in the provision of Mainframe education solutions, and boast a client base of over 1,500 companies, including over 60% of the Fortune 100, helping train and re-skill IT professionals in the very latest technology. Their education solution is used by some of the world's largest financial corporations including HSBC, Citigroup, ING, Bank of America, HBOS, AIB, and Norwich Union. Requirements & Objectives Interskill Learning were previously using an INDeX system which was becoming old, obsolete and not in line with their vision for the future. Interskill Learning were moving offices and although they could have moved their INDeX system with them, a number of issues had been identified with the system and a completely new system seemed the best answer. Interskill Learning have a small office with only half a dozen users taking inbound and making outbound sales calls, so the scale of the solution was crucial. They considered the price per head and the probable longevity of a new proposed system, and believed the move to IP Telephony was the answer. Interskill Learning had a good idea of what the system would do in principle, but were not sure what would happen in practice. They commented that they always prefer a low maintenance well behaved, reliable system. The Solution A detailed review of Interskill Learning's specific requirements was undertaken by their dedicated Britannic Technologies Account Manager, helping suggest which solution would best fit their needs. After much discussion and review of their current communication requirements and spend, the Avaya IP500 solution was chosen to best fit these. The Avaya Solution was very quick and straight forward to implement, taking place over a three day period. The changeover happened outside of working hours so there was minimum disruption to staff and normal business practices. The Avaya solution chosen uses a combination of Avaya 5410 and 5402 handsets, these give the users a number of useful features. These new features include conferencing, full-duplex speakerphone, redial, transfer, hold, mute, message waiting indicator, noise cancelling microphone for busy office environments, call logging and speed dial directory. Britannic also maintain Interskill Learning's line rentals and introduced Least Cost Routing (LCR). LCR routes their calls through the most cost effective routes on a number of leading Tier 1 Carriers. By introducing LCR Interskill Learning will reduce the costs of their outbound calls by a projected 10%. Interskill Learning felt that the combination of technology offered and price was simply better than the alternatives currently on the market. They had investigated two other companies' products and solutions, with Britannic's solution fitting their requirements perfectly and within their budget. Through Britannic Technologies 1 day training programme, the Interskill Learning sales staff were very impressed in terms of all the new features and benefits the solution would provided them. "We are not a fast growing business, but communications is central to our operation. Without it we would fail." Brett Wilson, IT Manager, Interskill Learning Benefits The new Avaya IP Office system offers their sales team a number of new useful features available through their handsets. The new features make it easier for them to transfer calls, conference colleagues in, also helping increase productivity and reduce the chance of error through features such as speed dial. This is a very scalable solution and can grow with the demands of the company. This is in line with their future plans, as there is a possibility that Interskill Learning will introduce a new none UK based sales staff supporting their UK offices, as they grow organically. So scaling this solution over international boundaries and to their international office based locations has been discussed. Other noticeable benefits include cost savings due to the line rental and LCR from Britannic, which allow additional monies to be put into other areas of the company to stimulate growth. Britannic Technologies provide ongoing support, advice and partnership, helping future proofing Interskill Learning's communication's whilst being inline with their business objectives. "We always prefer a low maintenance well behaved system, (which is what we got)." Brett Wilson, IT Manager, Interskill Learning Wed, 14 Mar 2012 10:55:14 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/interskill http://www.btlnet.co.uk/who-we-help/client-case-studies/grange-infant-school View PDF The Customer The Grange Primary School is based in Surrey. It has 2 main buildings on the site, one for the Infant School and the other for the Poplars Children's Centre. Britannic Technologies have worked with the staff of Grange Primary School since 2005, to develop their communications in line with their working requirements, increasing contact ability and supporting the growth of the school. Requirements & Objectives The Grange Primary School was looking to upgrade its existing analogue Panasonic phone system to a more reliable and flexible platform, with the option to divert its number if needed. The Grange Primary School sought to introduce a solution which would free up the receptionist's time, through inbound call handling and message options. A feature of the solution would allow recorded messages to be created remotely, for example, in the event of school closures or other special announcements. A key requirement was to introduce cordless phones for use by members of staff and the maintenance team, enabling them to walk around the premises and still remain in contact anywhere on site. The school was joining up with the Poplars Children's Centre and required a solution that would allow them to use the same system, but be billed separately for outbound calls. Solution A thorough audit of the evnrionemt and working practices was carried out, and the solution provided was an Avaya IP 500. The solution Britannic provided was an Avaya IP 500, which also enabled the school to  move from analogue to digital ISDN lines and DDIs, helping them update and move forward with their communications. The solution included a  twin cordless phone, allowing the teachers and maintenance team to move around the school premises and still have contact with colleagues. This improved efficiency and mobility as calls could be seamlessly transferred from the static phones to the cordless phones. This also provided cost savings related to using a landline rather than a mobile phone. A new auto attendant (automated reception options) was implemented within the solution, allowing The Grange Primary School to introduce caller message options. This gives inbound callers the ability to leave a message or be connected to the receptionist, appropriate department or teacher. This has freed up the time of the receptionist as rather than answering each call directly, a caller is able to leave a message, for example if a pupil is absent. The value of this feature was recognised when adverse weather prevented teachers getting into school. A pre-recorded message was made remotely to say that the school would be closed for the day. The message could be changed as needed from home, rather than needing to travel to the school. By simply logging onto Britannic's online Customer Zone (CZONE), calls can be diverted to a new destination, should a problem occur. Call reporting and statistics can also be viewed on the CZONE, delivering working efficiencies. The Grange School has the Poplars Children's Centre based in a separate building on its premises. The new telephone solution allowed the centre to have its own separate PSTN2 line, enabling use of the new digital telephone system with separate bills for outbound calls. The Grange Primary School has also introduced a phone fax machine, this is connected directly on an analogue line, but separate from the main system. Therefore if there is a power cut the main line can be diverted to this and still have contact with the outside world, still receive incoming calls. This feature, along with the versatility of the auto attendant, contributes towards business continuity and disaster recovery plan, ensuring reliability and security to the school's communications. Benefits Enhanced teacher contact ability: The Grange Primary School has seen a number of benefits from the new solution provided by Britannic. Improvements in contact with staff have generated efficiency savings as members of staff and the maintenance team are now able to move around the school premises using the new cordless phones. Improved Productivity and Efficiency: The new auto attendant has contributed to an improved business continuity plan. The auto attendant has also helped free up the receptionist's time, by reducing the need to answering each inbound call. Reporting and analytical tools: The Poplars Children's Centre can be billed separately from the Grange Primary School even though they are based on the same site, providing accurate visibility of outbound call spend for each building.  This aids forecasting of communication budgets and where cost savings can be made. Scalable communication solution: The Avaya IP 500 platform allows The Grange Primary School's communications to grow with their needs, giving a secure, scalable solution, supported and managed by Britannic Technologies. Wed, 14 Mar 2012 10:55:11 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/grange-infant-school http://www.btlnet.co.uk/who-we-help/client-case-studies/grange-hotels View Grange St Paul's PDF View Grange Tower PDF Britannic Technologies working with Grange Hotels to unify their Communications Grange Hotels have a portfolio of sixteen 4 and 5 star luxury hotels in London. They are the premier independent hotel chain in the city and combine excellent service with quality, comfort, high quality business services and conference facilities. The latest addition to the Grange portfolio is the recently constructed Grange Tower Bridge Hotel, a brand new 4 star superior hotel located in Prescot Street. Following a successful ICT implementation at the Grange St Paul's Hotel, Britannic Technologies was chosen as the preferred supplier to deliver and project manage the installation of the ICT infrastructure at the new project. Requirements Britannic has worked with clients in the hospitality sector for almost a decade and understands the complex and unique requirements of the industry. The need to support the guest is vital, but this is in addition to the day to day demands placed upon ICT in any business environment. Voice is crucially important in a hospitality environment. At Grange their business demands that the network is agile enough to cope with 2 extensions per room and the system needs to be changed daily to support new requests and new billing.  Integration with the property management platform is vital. In order to deliver best of breed business services the solution would need to be robust enough to support heavy demands on the network during Conferences and be able to meet audio and video conferencing requirements and integration of third party video solutions. Highlights Resilient LAN and HP network and wifi across entire  building - key to providing 24/7 continuous operation of the hotel. Full integration of a wide range of services across the hotel including IP TV, voice, property management services and guest services. Mitel handsets give Grange a standardised guest experience across the hotel whilst ensuring consistency in the supply and ease of support and reduced business risk. Professional services - Britannic worked with the builders to support a phased 'go live', involving a part-opening of the hotel. This means Britannic engineers can work within the hospitality environment without impacting on guests. Britannic's dedicated hospitality team -  engineers, project management, sales and rapid escalation points to Board level ensures attention to detail and a high level of satisfaction. 24/7 support for the entire network and a single point of contact ensures rapid resolution of issues. Support for back office and front desk staff is an assurance for Grange Hotels that their staff will be able to function efficiently. Britannic has worked in conjunction with other Grange suppliers project managing the installation effectively to ensure a coordinated approach. Britannic were engaged by Grange to develop bespoke integration with the PMS solution and multiple phone systems. Hospitality first for the integration of the Samsung Smartv into an IP TV installation. Solution Britannic has installed the ICT infrastructure at Grange Tower based on an HP network.  This is tried and tested infrastructure which will ensure the availability of key hotel services including voice, IP TV, guest services and core software applications.  The network design is resilient and meshed to ensure a high level of availability, crucial in a hospitality environment where the customer is king and availability of service is crucial to reputation. The wireless network is provided by the HP Networking wireless solution.  This has been configured to provide hotel and guest Wi-Fi access across the building along with provision for third party SIP handsets. Britannic has also delivered the LAN running IP TV and property management services.  The LAN contains dual fibres offering a high level of resilience. Tailor-made comprehensive support agreements with strict SLAs contribute towards 24/7 availability.  Specific escalation paths up to Board level have been put in place to ensure rapid response and resolution. A separate Mitel 3300 and ISDN line is provided for the conference facility.  LAN and voice are set up to work either together or separately from rest of hotel, therefore conference needs can be accommodated without affecting the rest of the hotel. The deployment methodology used at St Paul's was applied to the Grange Tower hotel, ensuring that a phased opening was possible. This is a very complex procedure requiring frequent adds, moves and changes to keep the business operating as different parts of the hotel are opened. The ICT infrastructure was just one component of the whole project. Prince 2 project management control underpinned the installation and deployment and ensured that the project was installed on time and in budget. The telephony solution installed is a Mitel communications system, which has been configured to support two devices per room. Two Mitel 3300 controllers have been specified in the design, with the main hotel 3300 having dual power and RAID redundancy within the controller, which will support the main hotel and guest rooms.  Linked by fiber the second controller is installed in the AV control room in the Conference Area and to support conference functions, providing resilience and failover. This supplies flexible on demand channel services for ISDN2, ISDN30 and dedicated analogue lines to all parts of the conference and public areas through multiple access points. "As our solution providers and engineers for a fully converged IP and SIP future-proof solution at Grange St Pauls, Britannic Technologies provided excellent design, installation, service and support. It provides the ideal platform for Britannic to apply the economies of convergence to both future developments and parts of the existing group." Steve Waldron, Financial Director, Grange Hotels Wed, 14 Mar 2012 10:55:08 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/grange-hotels http://www.btlnet.co.uk/who-we-help/client-case-studies/globalexpense Improving service and reducing costs with a new IP Contact Centre View PDF GlobalExpense were founded in 1999 and have established themselves as the UK's leading provider of expense management services, processing in excess of 2 million receipts each year. Today they are responsible for processing the expenses of more than 1.5% of the UK's workforce, including organisations such as Sainsbury's, WHSmith, Alcatel & BSi. By offering expertise in taxation and VAT compliance, along with an integrated receipt validation process, GlobalExpense provide their clients with direct savings, improved management information and a professional service. Situation Analysis GlobalExpense's helpdesk receive numerous enquiries regarding customer expense's queries. Their existing infrastructure was a first generation CISCO IP system which was heavy on staff and support resources. This meant it was complex when it came to system management, had limitations in providing functionality such as hunt group working and had very high on-going support costs, as well as a high cost to providing a call centre operation. "Since the implementation GlobalExpense have realised a 60% reduction in ongoing support costs. Going forward expansion costs (per seat) have been reduced by 58%." Kieran Lewer, IT Infrastructure Manager, GlobalExpense GlobalExpense realised that this legacy system could not grow with their business without large investment, which would not provide value to the company. Requirements & Objectives A key requirement for the new system was intelligence for call handling, such as hunt groups evenly distributing calls across the helpdesk and removing call flows directly into the reception areas. A need was also identified for access to statistics enabling management to monitor performance with a view to improving service levels. Finally, GlobalExpense were looking to reduce their current overhead costs and introduce a single supplier to manage the set up and overall support of the new system. Key Requirements Intelligent call handling Access to management statistics Reduce current overheads Introduce cost effective contact centre The Solution Britannic undertook a thorough review of GlobalExpenses ICT infrastructure. Having understood the challenges GlobalExpense were currently facing, Britannic were able to provide a best of breed solution from their extensive portfolio of products and services. A Mitel 3300 platform was provided with Mitel 6110 ACD, 6160 interactive messaging and queue control. This resulted in immediate improvements in efficiency at the helpdesk. The call queuing and distribution systems ensured that workloads were evenly distributed between the available agents. In addition, office handset users reported that they found the system more reliable and easier to use than the previous system. From a management perspective, the Mitel solution allowed GlobalExpense a far greater degree of control. Further to these control measures, the implementation of Britannic's LCR (Least Cost Routing) service will reduce call costs further. After just a month of collecting data, the reports offered by the contact centre system enabled the helpdesk to provide excellent quality management reports, enabling GlobalExpense to provide a superior service to their customers. The installation of HP ProCurve data switches has also proved a success, with GlobalExpense reporting the switches have proved to be faster, more reliable and more cost effective to maintain compared to the legacy switches previously used. Overall, the system is a better performing solution than the previous system deployed. The set up, configuration and day to day administration is now a more streamlined process. "The solution delivered by Britannic improved our business by providing call reporting & helpdesk performance information that was previously unavailable. This enabled us to provide a superior service to our customers." Kieran Lewer, IT Infrastructure Manager, GlobalExpense Wed, 14 Mar 2012 10:55:05 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/globalexpense http://www.btlnet.co.uk/who-we-help/client-case-studies/family-mosaic See the video View PDF Family Mosaic build on success Family Mosaic has developed a strategic partnership with Britannic Technologies that has helped create a business enabling, resilient telephony platform from Mitel to support its current and future business needs. In 2009 Family Mosaic launched a brand new customer services contact centre also from Mitel, that has been recognised as one of the top 50 call centres in the country for its design. Family Mosaic prides itself on successfully completing each project that it undertakes, and it is now focusing on how to use telephony to enhance call handling and customer satisfaction. Now, that the contact centre is a proven business enabling function, Family Mosaic are taking the next step and undertaking a strategic review of its telephony enterprise and working with Britannic to establish a long term roadmap that will drive forward the business objectives of the organisation. Family Mosaic has consolidated its technology supplier base down to less than 30 and considers these relationships to be vital to service delivery improvements. "All suppliers give a good service these days," says Saul Stevens, IT Director, Family Mosaic. "But finding a supplier who really understands our business and has the strategic vision to work with us to support and develop a long term plan is not so easy." Family Mosaic began its search for a strategic partner and in April 2010 and Britannic Technologies were awarded a multiple year support contract for the Family Mosaic. Britannic's prime objective was to head up the technology strategy and to ensure it delivered a return on investment and real business value. Britannic supplied Mitel telephony, contact centre and Cisco networks. Establishing a true partnership was of fundamental importance to Family Mosaic and the role of the account director has been vital in developing these bonds of trust. Working collaboratively with the technical team at Britannic, the account management team have delivered a clear vision for the future that demonstrated how Family Mosaic might virtualise, centralise and gain business advantage from its use of the telephony aspects of ICT. Like most organisations in the sector, Family Mosaic is very cost conscious, with limited IT resource. Managing current IT demands puts pressure on the department, therefore the need to be forward thinking and develop strategic direction for the next three years required outside assistance. Wed, 14 Mar 2012 10:54:58 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/family-mosaic http://www.btlnet.co.uk/who-we-help/client-case-studies/cppht Achieving value for money and improving tenant access with the Help of Britannic Technologies View PDF Cheshire Peaks & Plains Housing Trust (CPPHT) are a 'local' company that provide high quality, affordable homes in Macclesfield and the surrounding areas. With almost 5,000 properties from Knutsford to Disley, they offer the widest choice of locations and properties across the Macclesfield district. The Trust provide a range of high quality housing for people in housing need - from one bedroom studio apartments to four bedroom family homes. Their aim is to provide homes and services to help local people build strong and united neighbourhoods. They are a Trust that cares about improving local communities and providing what their customers want. "Britannic's services have been benchmarked against other companies and have been found to be up to 60% cheaper than competition. Britannic have always offered advice on alternatives available, including valuable contributions on business continuity measures to ensure 100% operation and access." Simon Penaluna, Assistant Director of ICT CPPHT Requirements & Objectives The Trust had a number of telecommunication requirements as they also run a 24 hour call centre for their customers and are always seeking ways to improve the service. These improvements included enhancing visibility of vulnerable callers whilst in the queue, a need to increase the number of call backs made and to improve disaster recovery planning. All requirements have to be assessed throughout the purchasing procedure by strict 'Value for Money' principles. These requirements are required by The Trust as historically they did not have full visibility of performance by the call centre team and so full statistical information was required on call traffic allowing management to know when peak times would occur to be able to allocate appropriate contact centre staff to handle the calls and disperse where needed. Call recording was an added feature for this team and has seen many improvements to staff training and performance since implementation. Allowing customers to know where they are in the queue and expected time of answer would enhance and improve customer access via telephony to The Trusts services. "We have seen a 50% reduction in costs associated with our 0800 number and have benefited from increased control supporting our business continuity planning. BT also used to charge for changes to our routing, Britannic provide them free as part of the service! The NGN Statistics have also helped us recruit staff for our peak times. We have seen a big improvement in our call centre with approximately 85% of calls now handled within 30 seconds." The Solution Britannic Technologies worked with The Trust to undertake a complete review of their previous telephony system and call centre in order to recommend a solution that would take into consideration all of the aspects in which they required and provide a clear roadmap for future applications which would benefit them further in the future. The system chosen was based upon a Mitel 3300 IP platform, this would provide the telephony and foundation for the contact centre. The call centre solution included both historic and live management reporting, call back and position in queue. Britannic also provided Oak call management software and ComputerTel call recording. These applications provided clear views of relevant statistics across the wider solution and have helped to improve staff coaching and development within the contact centre. Britannic delivered a range of network services as part of the managed solution, this included the management and call distribution of the primary 0800 contact number, the introduction of a next generation network link (supporting voice and data) usage and SIP Trunking to enable the cancelation of the ISDN 30 lines and reduce outbound telephone call charges. "Britannic Technologies delivered excellent value for money by consolidating our previously separate internet connection and ISDN lines into a single managed Ethernet circuit. This has delivered more than 50% saving on rental charges and reduced our call charges as well." The Benefits The Trust have achieved significant financial savings by consolidating their separate ISDN (voice) and Internet (data) connectivity into a single multipurpose next generation network connection. This has delivered savings in excess of 50% on the line rentals alone. The Trust have greatly improved their own control and management of the primary 0800 contact number. In addition they have achieved more than 50% saving on inbound call costs with Britannic versus BT. The new contact centre solution has enabled The Trust to greatly improve the management and corresponding service they deliver to customers. Call handling has reduced significantly from an average 60 seconds down to 16 seconds. The solution delivered by Britannic provides The Trust with a solid, scalable platform for future growth and introduction of new technologies such as Britannic's CTI links into The Trusts CRM system, web chat and web collaboration. "Since 2006 Cheshire Peaks & Plains Housing Trust have worked together with Britannic Technologies updating and replacing the telecoms infrastructure throughout the company. Britannic Technologies have provided an end to end solution that has assisted The Trust in improving customer care and access to its services throughout. These improvements included increased visibility of the volume of call handling, a customer call back solution, and complete call recording" Simon Penaluna, Assistant Director of ICT, CPPHT   Wed, 14 Mar 2012 10:54:55 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/cppht http://www.btlnet.co.uk/who-we-help/client-case-studies/children's-workforce Implementing integrated working with Britannic Technologies View PDF The Children's Workforce Development Council (CWDC) was founded in 2005  to improve the lives of children and young people. It does this by ensuring that people working with children have the best possible training, qualifications, support and advice. It also helps children's and young people's organisations and services to work together so that the child is at the centre of all services. "We did an open tender as we wanted to consider all systems and providers. Britannic offered the Mitel solution and were able to meet our expectations in terms of support. Overall they offered the most cost effective solution with the best end to end support." Chris Baron, Head of IT, CWDC Requirements & Objectives In 2006 CWDC implemented a Mega PBX system based on Asterisk open source software. The MegaPBX was located in CWDC's Leeds office and served all users, including those located in London and a number of home workers. CWDC had deployed SIP handsets from a number of different telephony providers. Since implementation London users and home workers had experienced a variety of issues with voice quality. This situation had been compounded by the fact that the level of support that was available had been insufficient for CWDC's needs leading to service interruptions and a poor experience for users. CWDC were moving to new premises in Leeds and were looking to implement a replacement telephony system as soon as was possible in conjunction with the move. "We were delighted to be selected to supply the new solution for CWDC. Throughout the tendering process we invested the time in reviewing the current environment and the various options available to CWDC. We were able to identify what we believed to be the best solution to meet both CWDC's operational needs and support their future expansion plans and strategic direction. We look forward to developing our partnership with CWDC to ensure that they get the most out of the available technology supported with our philosophy of delivering service excellence." Jonathan Sharp, Sales & Marketing Director, Britannic Technologies The Solution After a full review of the options open to CWDC, Britannic Technologies proposed a Mitel IP telephony platform and a range of applications to enhance staff communication and management visibility.  The new platform makes it very simple to add new applications as and when they become appropriate for the business, without having to pay large upgrade costs. Britannic recommended solution included the Mitel 3300 resilient controller which will be licensed for 170 user devices (145 office based and 25 home workers). The Mitel platform is a true IP Solution connecting the handsets to the LAN via CWDC's existing 3Com PoE switches, allowing additional  users to be easily added according to CWDC's continued growth. The system also delivers mobile twinning which enables CWDC to extend IT support outside of normal hours and increase availability and mobility of the workforce. Britannic also delivered a range of applications to help improve staff communication, development and management visibility. This included Call Recording and Call Management Software. "As CWDC continues to grow, we will be expanding the system to more local and remote users. We have rolled out features like Your Assistant to all users to provide additional functionality and presence information. It also links in well to the desktop video conferencing system making it very easy for nontechnical users to setup and join conferences - being able to see other people on a call will particularly help our remote workers feel more connected." Chris Baron, Head of IT, CWDC Benefits The benefit that the CWDC have found from their new solution is a much higher voice quality far exceeding their previous solution. This was found in each location within regional offices and home workers. This solution has unified CWDC's entire workforce, regardless of location, offering a lot more mobility to the users and added benefits to the workers including full presence and availability of co-workers across the organisation. Management have benefited from higher visibility of the workforce through statistical reports and the ability to review and train staff through the new call recording solution installed. The video conferencing facilities have been beneficial in helping unify the workforce and make them feel more connected to the rest of the team.  This has also resulted in cost savings on travel. The CWDC have experienced a high level of support and care, continuity of supply and exceptional technical knowledge from Britannic Technologies with a view of establishing a long term partnership. "We now have a much more robust telephony platform with proper support arrangements so we are able to concentrate on matters important to developing our organisation and services rather than worrying about whether our telephones will be reliable. Remote workers have already commented on how much better the Mitel system is both in terms of reliability and voice quality." Chris Baron, Head of IT, CWDC Wed, 14 Mar 2012 10:54:49 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/children's-workforce http://www.btlnet.co.uk/who-we-help/client-case-studies/calfordseaden Choose netMANAGER to align their WAN with their business objectives View PDF Calfordseaden are an integrated, multi-disciplinary organisation that encompasses diverse skills and specialities to provide a comprehensive range of professional services to the UK building and construction industry. This includes services such as chartered surveying, architecture & master planning,mechanical & electrical engineering, civil & structural engineering and much more. They operate on a broad-based business platform that encompasses both public and private sector clients to promote sustainable growth and stability. "We now have the tools at our disposal to fully plan our future communication requirements with confidence. Being able to rely on Britannic Technologies NOC gives the peace of mind that if any problems should occur on the network, they are there 24/7 to quickly and professionally solve them." Andy Collins, IT Manager,Calfordseaden Requirements & Objectives Calfordseaden were encountering numerous problems over their Wide Area Network across 5 UK locations. These continued problems included slow critical application speeds, loss of voice and not being able to see any visibility with the use of their bandwidth and how this could be optimised. Calfordseaden were finding that once a problem was discovered it may take some employees a few days to actually report them, then once resolved it could take up to a couple of months to actually diagnose what the main source of the problem was. They thought that by increasing the amount of bandwidth on their WAN this would solve any problems that they may be incurring and help speed up their applications, giving the user a greater experience and avoiding problems they have encountered in the past.Calfordseaden choose netMANAGER to align their WAN with their business objectives. However this was not the case as by simply increasing the bandwidth they still encountered numerous problems, with still no idea on what was causing them. Calfordseaden felt that it was a key priority to find a network management solution which would give them full historical and real time visibility of their WAN, as well as the ability to fully optimise the use of their bandwidth, guaranteeing the performance of their critical applications, whilst saving costs on the optimal use of their bandwidth. "Network problems which once took months to diagnose, can now be solved in a matter of minutes with Britannic Technologies innovative netMANAGER solution." Andy Collins, IT Manager,Calfordseaden The Solution It was the task of Andy Collins the IT Manager at Calfordseaden to source a network management solution that would satisfy all of their requirements, with the visibility, optimisation and the ability to intelligently accelerate critical applications if needed. Andy was asked to look at a number of options and solutions available and to see which one would cater best for their requirements. Having looked at a number of solutions currently on the market, Calfordseaden did not feel they would suit and be inline with the company vision. The majority only accelerated the traffic on their WAN, if a problem occurs, or give high level visibility and reports. Calfordseaden being long standing customers of Britannic Technologies approached their account manager to see if Britannic could assist. Calfordseaden wanted to drill down to find and fix the source of the problem, at application level and fully optimise their bandwidth. Previously no solution seemed to satisfy this. Until Britannic Technologies demonstrated their new innovative network management suite called netMANAGER, a managed service based on Ipanema Technologies patented SALSA technology platform. Netmanger allows Calfordseaden to set specific service level agreements on their chosen business critical applications, ensuring that there is always guaranteed optimal performance for their users and allow them to use their bandwidth to its full potential in the most cost effective way. Netmanger also gives Calfordseaden full historical and real time performance of their applications (voice and data), over their WAN. This made the once lengthy and time consuming exercise of diagnosis instantaneous. Benefits Full Visibility of the WAN performance, in historic and real time at overview and application level Problem diagnosis time saving Optimising and prioritising bandwidth usage leading to cost savings 24/7 Support from Britannic's Network Operations Centre netMANAGER allows Calfordseaden to enjoy the many benefits of fully understanding the use of their WAN. Now any problem which may occur can be quickly and efficiently dealt with, leaving minimum disruption to the user. They are now able to guarantee the performance of their critical applications, which has and will see many benefits, with the future strategy to introduce more bandwidth hungry applications and additional methods of communication. netMANAGER will now allow them to introduce these applications into the WAN with confidence. The installation took 2 days to introduce the full netMANANGER solution over 5 sites. Now with netMANAGER and the ongoing 24/7 support of Britannic Technologies' Network Operations Centre, Calfordseaden have the tools at their disposal to effectively plan and intelligently predict their future communications and applications requirements with the upmost confidence and foresight. "Having the type of Visibility,Control & Optimisation over our WAN, gives us the peace of mind to be able to focus and develop other areas in line with our business strategies." Andy Collins, IT Manager,Calfordseaden Wed, 14 Mar 2012 10:54:47 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/calfordseaden http://www.btlnet.co.uk/who-we-help/client-case-studies/auto-windscreens Download PDF Multi-media communications enhance service for Auto Windscreens The Customer Auto Windscreens is one of the UK's best known automotive glass replacement companies. Partnering with insurance and fleet management companies, Auto Windscreens provides a nationwide service backed by a network of strategically located fitting centres and a highly skilled fleet of mobile technicians. The company takes calls for glass incidents 24 hours a day, 365 days a year, therefore its contact centre needs to be using state of the art technology to provide customers with an outstanding service. A Supplier with Vision Andy Kirk, Head of IT Services, approached Britannic Technologies, award winning specialists in IP communications, to select an IP communications system that would reduce cost and simplify management. "I was extremely impressed with Britannic from the start, it is a business that cares and shares the same customer service values as Auto Windscreens." - Andy Kirk, Head of IT Services Britannic advised Auto Windscreens to deploy a Mitel IP communications platform and migrate all existing telephony systems and services to a single framework agreement, therefore saving a massive amount of money and benefiting from a single source of supply. With Mitel Communications Director software running on a Mitel 3300 IP Communications Platform, Auto Windscreens could migrate to IP at its own pace rather than replacing everything at the same time. Auto Windscreens migrated to IP very fast, rolling out IP to its offices in Chesterfield and each of the remote fitting centres. A major cost saving has been achieved by no longer having to rely on third party engineers for moves, adds and changes as users can perform these functions by themselves and be supported by their own IT Services team. "We look for a partnership with our suppliers, companies who can add real value to the business.  This is what we have found in working with Britannic Technologies, who are working with us to create and implement our strategic plan." - Andy Kirk Improved Customer Service The contact centre is based at the office in Chesterfield and currently has 70 agents handling calls all day, every day. Britannic advised Auto Windscreens to replace its aged legacy contact centre telephony switch as it was costing too much to maintain. A Mitel Customer Interaction Solution was deployed to offer more flexibility and scalability. It was seamlessly transferred without disrupting the business and the agents found it easy to use from day one. The contact centre is at the heart of Auto Windscreens' business so calls have to be handled correctly and quickly. "Since the Mitel Contact Centre has been deployed Auto Windscreens have seen a vast improvement in their call handling" said Phil Carolan, Mitel and Resource Planning Manager for Auto Windscreens. Call Recording As in most organisations, call recording is now a vital component of the contact centre.  The Redbox Quantify product was recommended by Britannic as part of the new Mitel installation.  As a result, Auto Windscreens not only use call recording for dispute resolution and compliance with FSA regulations, but also as a highly valuable training facility.    Workforce Management Mitel Workforce Scheduling has provided Auto Windscreens with workforce management, forecasting, and monitoring tools, enabling the company to effectively control costs. The Contact Centre Manager system can automatically schedule agents to meet forecasted activity levels on a shift, daily, weekly and monthly basis. It can schedule agents by assigning tasks to them based on skill set, adjust schedules on the fly, plan and track training, meetings and input holidays and sickness absence with sophisticated accrual-based leave planning.   "Mitel workforce scheduling provides us with a wealth of information enabling us to schedule agents during both on and off peak times to ensure we know what is happening and where, minute by minute and day by day." - Phil Carolan, Mitel & Resource Planning Manager Giving the Customer more Options With thousands of calls coming into the contact centre it is important that customers are presented with different options to handle their enquiries. With the Mitel Customer Interaction solution they have the option of emailing their requests to the contact centre which is received by an agent who will call them back. Email enquiries are given the same priority as voice calls and are dealt with in the same way. Approaching the multi-media route has given customers the choice of having their requests dealt with in a different manner. Customers are also presented with IVR options that ask them a series of questions before the call is taken to ensure the agent has all the information upfront and call is routed to the correct agent. "The benefits of the Mitel contact centre solution are massive; previously if a customer called a local fitting shop and they didn't take the call then the call would be lost and the customer would go somewhere else. Now customers have the IVR option of having their calls handled either locally by the fitting shop, or nationally by coming directly to the Auto Windscreens contact centre. If the customer calls out of hours then the call will be automatically re-routed to the contact centre. If the fitting centres are busy we can also help them out by taking the calls that they cannot manage. This has presented the customer with another option and ensured that all calls are dealt with and business is not lost," said Phil Carolan. Lost Calls are History Auto Windscreens is part of the Markerstudy Group, which has also been able to benefit from the Mitel solution by placing teams in Chesterfield to take FNOL ("first notification of loss") calls for three different parts of the business. The Mitel solution enables callers to be directed to the right part of the business with no calls being lost. Future-Proofed Future growth and integration potential is built into the system, allowing Auto Windscreens and the Markerstudy Group flexibility in its future telephony design. Solution Delivers Results A Mitel Customer Interaction solution has presented Auto Windscreens with the ability to handle calls more efficiently and effectively delivering a superior service to its customers. Britannic Technologies Britannic Technologies is an organisation which understands the business and shares the same values and will be able to help meet Auto Windscreens' business objectives. Wed, 14 Mar 2012 10:54:44 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies/auto-windscreens http://www.btlnet.co.uk/who-we-help/client-case-studies We help companies and organisations from all industries and sectors to manage and unify their communications, lower costs, increase productivity, efficiency, security and future proof their communications. You will find a variety of customer case studies and ways in which we help different vertical markets align and manage their communications and business processes with their business requirements. Learn more by using the options on the right Wed, 14 Mar 2012 10:54:41 GMT http://www.btlnet.co.uk/who-we-help/client-case-studies http://www.btlnet.co.uk/who-we-help We work with a wide range of companies and organisations, from SMBs to large corporates and public sector organisations, to manage and unify their communications, lower costs, increase productivity, efficiency, security and future proof their communications. Wed, 14 Mar 2012 10:54:38 GMT http://www.btlnet.co.uk/who-we-help http://www.btlnet.co.uk/services--solutions/technology-road-mapping We work with our clients to understand their business needs and vision for the future, creating a technology road map that is secure and scalable, enhancing their business process and introducing new ways of working. We work in partnership with our clients and business partners to create a roadmap that is aligned to the client's business strategy. We implement the building blocks to make the move to an IP infrastructure, which will converge all methods of voice, video, data and software applications onto one fully managed platform. We work with our clients at a pace and budget that meets their requirements. Our fully managed service solutions take the strain of our clients internal resources, helping consultant, implement and manage through our portfolio of unified communication solutions. Each of our clients have unique requirements, there for we tailor make and road map our solutions, taking into consideration all aspects of our clients business activities, ensuring that we translate their business need into system design. We offer a superior business and technical infrastructure, with high level support through our 24/7 available Network Operations Centre, award winning in-house integration team, carrier class network infrastructure, dedicated account management team and our professional network analysis department. All working in unison to offer first class unified communication solutions, guidance and support, seeking to maximise current investment and work in partnership with our strategic partners to provide a unified solution and support. Learn more by using the options on the right. Wed, 14 Mar 2012 10:54:19 GMT http://www.btlnet.co.uk/services--solutions/technology-road-mapping http://www.btlnet.co.uk/services--solutions/technology-migration We are a leading solution provider who can deliver networks that can shrink and expand to meet your needs, incorporating new technology easily. We have invested heavily in our customer service and engineering teams to deliver high quality, well maintained solutions aligned to your business needs. We recognise that it is the applications that are crucial, rather than the delivery mechanism.  We aim to provide you with the most flexible and suitable solution for your organisation and have trust in us to deliver that solution. We provide a strategic review to our customers to understand the business drivers and to provide a solution that will deliver results long into the future.  But we realise the investment made in your current equipment.  We will work with you wherever you are on the path of migration to ensure that our solution can be delivered in the time frame that works best for your business. We will provide you with a carefully project managed service wrap to shield you from the complexities of migration.  The advantage of a single point of contact is that our highly experienced project managers can take responsibility for multiple suppliers and ensure  seamless operation as you migrate from legacy systems to your new environment. Learn more by using the options on the right. Wed, 14 Mar 2012 10:54:14 GMT http://www.btlnet.co.uk/services--solutions/technology-migration http://www.btlnet.co.uk/services--solutions/system-management Our professionally managed solutions provide exceptional customer service, and our customer focused approach allows fault resolution and client interaction to happen quicker and more effectively than the largest carriers and providers. We incorporate innovative call management, where we actively look after our clients' lines, calls costs and maintenance. We provide a proactive approach with exceptional customer service and guidance on helping lower call and line costs of businesses of any size. We are able to lower our clients' call tariffs through our wholesale agreements from BT and Cable & Wireless, plus a number of other Tier 1 carriers. Our clients enjoy all the features and functionality associated with the largest of providers, carriers and suppliers, but with the added customer focus and proactive response time, award winning innovation and integration we have to offer. Our fully managed service take the strain off your IT resources, allowing us to install, maintain the physical telephony, hardware and equipment. Giving superior support, control and management of the your complete communications infrastructure. Using just one supplier greatly reduces costs and enhance support through one point of contact for all your voice and data requirements. We take care of each step, from the consultancy to ensure the right solution is chosen, to full installation, management and ongoing support and growth of your chosen solution. More businesses are moving their maintenance and call handling over to us, due to our lower call rates and exceptional customer focused and managed serviced approach. We help a large range of business migrate from old legacy systems to a full IP solution, guiding them each step of they way to bring their communications to the next lever, giving their business the competitive edge. Learn more by using the options on the right. Wed, 14 Mar 2012 10:54:11 GMT http://www.btlnet.co.uk/services--solutions/system-management http://www.btlnet.co.uk/services--solutions/systems-integration---cti/crm-integration Our solutions include CRM and Database Integration through Computer Telephony Integration (CTI). Using the flexibility of running your business calls over an IP infrastructure, which is the same network which your internet connection and computer will be using, we are able to integrate your telephone call's with your CRM or Database. This integration brings a wide range of features to improve your workforces productivity, give greater access to information and the tools to improve your business processes. CTI gives your business a range of features such as screen popping inbound caller details from your CRM or database. This allows your workforce to be able to answer calls professionally, enhancing the customer experience and speeding up the call handling times, due to instant access to information and not having to manually search for the callers details, or past conversation history. This is ideal for contact centres, or departments that receive a number of inbound calls, or if you would like to offer your customers a premium service and enhanced level of customer service and support. Our Click to Dial solutions bring great improvements in productivity if your business / Call Centre makes a number of outbound calls. This solution allows the user to simply click a telephone number in their CRM, Database, on a document or on an email to instantly call that number. This means the speed and margin of error in manually dialling a number is almost eliminated. Click to Dial allows your workforce / agents to increase the number of outbound calls made and greatly improves productivity and reduces costs associated with miss dialling. netCONNECT Our inhouse developed netCONNECT solution is an invaluable tool to bring CTI into your workplace. Computer Telephony Integration has never been an easy topic for even the most advanced software houses. There are many approaches and standards across different protocols from TAPI, TSAPI, CSTA, MiTAI and many more. Each implementation is unique and the telephone manufacturers have never agreed to use a standard approach across their systems. The result is that CTI is traditionally difficult to implement and limited in scope, because of the wide variety of telephone systems across an average user base. netCONNECT is designed to overcome this.  Where CTI cannot be delivered out of the box developers / software companies are provided with a toolkit to enable any application to become CTI enabled across most telephone systems, quickly and efficiently without a need to gain a thorough knowledge of CTI. netCONNECT handles the difficulties associated with CTI and wraps them away from the developer by providing a unified, clean and simple model that is identical for every telephone system, and intuitive for developers to use. Learn more netCONNECT videos Wed, 14 Mar 2012 10:54:08 GMT http://www.btlnet.co.uk/services--solutions/systems-integration---cti/crm-integration http://www.btlnet.co.uk/services--solutions/systems-integration---cti/click-to-dial-web-service Our managed solutions include a number of outbound calling technologies, ideal to increase calling efficiencies, productivity and make greater use of the resources available. Click to Dial is a simple but effective solution we provide is click to dial capabilities. Click to Dial allows a user to call the number on a database, document, website and much more by the click of a button. This greatly increases the speed in which calls can be made and almost eliminates the margin for error when making outbound calls. Preview Dialling is ideal when agents need to review information about the contact prior to calling. Preview dialling pulls information from a database about the person to be called, and presents that information to an available agent prior to the agent initiating dialling. Preview dialling application helps to ensure calls are made fairly, ensures the agent is informed about the purpose of the call before connecting, and saves time on manual dialling. Predictive Dialling is ideal for companies with lists of outbound calls to make in mass volumes, without the need to know the specifics about the person to be called. The predictive dialling application ensures calls are made according to campaign goals, while experiencing significant savings due to the efficiency gained by having the system dialling and only live calls being delivered to available agents. Using our award winning software and development team, we are able to integrate these solutions within your current CRM or database using our netCONNECT solution. This will quickly and efficiently leverage and enhance your business process and the way in which you make outbound calls, improving productivity, enhancing customer service and experience and gain the competitive edge. Wed, 14 Mar 2012 10:54:05 GMT http://www.btlnet.co.uk/services--solutions/systems-integration---cti/click-to-dial-web-service http://www.btlnet.co.uk/services--solutions/systems-integration---cti/call-routing Our intelligent call routing solutions allow you to have complete control and management over the routing of your inbound calls. Using our secure online Customer Zone (CZone) routing tool you are able to route your calls and set specific routing profiles regardless of time or location with immediate effect. There are many benefits to our intelligent call routing solutions, allowing your calls to be routed to the most appropriate agent, department, or person who has been previously dealing with that caller. This ultimately increases efficiency in call handling, caller experience, being able to wrap up call's quicker, being able to bring experts into call's and extend opening hours with routing plans. This feature works at database level, were attributes can be added or removed to ensure the right call goes to the right person at the right time. Being able to route your call's according to the time of the day or day of the week, has a wide range of benefits from extending open hours via follow the sun, were as calls can be routed to different geographic locations within working hours to ensure that call's can always be answered as well as lowering related costs of out of hours work. Call's can even be routed to a mobile device, thus ensuring that if a specific person is away from the office, they will always be contactable. Routing plans can be put in place to ensure business continuity and disaster recovery. This means that if for any reason there is a failure within your premises, calls can be routed to alternative destinations, be this home or mobile workers, alternative offices or any location of your choice. This ensures that you organisation will be able to function as normal with the least disruption possible. Intelligent call routing can incorporate Automated Call Distribution (ACD), allowing your organisation to intelligently distribute call's, ensuring that they are all answered promptly and efficiently. A good example of this is if you have a number of agents receiving a large amount of inbound calls within one contact centre, with your other contact centre only receiving a small amount, you can ensure that the calls are evenly spread out and dispersed between both contact centres, ensuring that all calls are answered and handled promptly and efficiently. Intelligent call routing does not require any software or hardware investment, is quick and easy to set-up, gives real time management tools at your disposal, works globally, integrates within your current telephony system and IT environment, with full support from our Network Operations Centre. Wed, 14 Mar 2012 10:54:03 GMT http://www.btlnet.co.uk/services--solutions/systems-integration---cti/call-routing http://www.btlnet.co.uk/services--solutions/supply-chain-management/choosing-the-right-solution Each of our clients has a dedicated, experienced Account Manager offering an unbiased, professional service in helping to choose the right solution to fit their requirements and business need. Our Account Managers help cement the foundations and plan the road map for our clients' communications for years to come. Britannic's Account Managers undertake regular reviews and consultations. With such a fast paced industry this is essential to add extra value to our clients' business process and further bring down unnecessary associated costs through the latest technology. Our professional services incorporate strategic partnerships with world leading communication manufacturers including Avaya, Cisco, Mitel, Sun Microsystems to name a few. We work with our clients to choose the most appropriate solution on the most appropriate platform. Our customer focused approach is a key reason why many businesses are moving to us to take over the maintenance of their current IP based telephony solution. We offer unparalleled customer support and industry leading innovation and knowledge. Wed, 14 Mar 2012 10:53:56 GMT http://www.btlnet.co.uk/services--solutions/supply-chain-management/choosing-the-right-solution http://www.btlnet.co.uk/services--solutions/supply-chain-management/intelligent-analysis We provide an intelligent analysis of our clients' requirements before any project is undertaken. We excel by taking a 'holistic' approach to our clients' requirements, intelligently analysing all aspects of their current and future telephony and communication requirements, essentially helping to build high-performance business for our clients. No matter how big the project, be it 10,000 users over multiple sites or an SMB looking to reduce costs, our intelligent analysis is able to reveal where substantial cost savings can be made from lines, call costs and traffic visibility, bandwidth optimisation, mobility and home working solutions and much more. Our professional services provide an inhouse network service analysis team, dedicated to bringing substantial cost savings to our clients, through our strategic partnerships with a number of Tier 1 carriers, including BT Wholesale and Cable & Wireless, as well as partnerships with world leading IP technology manufacturers. Wed, 14 Mar 2012 10:53:51 GMT http://www.btlnet.co.uk/services--solutions/supply-chain-management/intelligent-analysis http://www.btlnet.co.uk/services--solutions/supply-chain-management We are at an unprecedented time in the UK where we are slowly emerging from one of the hardest recessions of all time. Naturally organisations are looking to achieve cost savings and business efficiency, but not to the detriment of their business, customer service and new business generation initiatives. Organisations are having to work harder, faster, with less, but smarter to stand out from the crowd to survive and ultimately prosper in such a tough economic climate. We have introduced a number of initiatives to help our clients achieve significant cost savings, adopt new business enabling technology and reduce the complexity of managing ICT both in-house management and management of disparate technology, suppliers and service providers. By working with our customers in this strategic manner we are able to help them to stabilise, standardise and optimise their telecoms, networking and IT infrastructure and smoothly manage the transition through business enabling projects and initiatives. Our initiatives designed to help our customers reduce costs, complexity and enable greater efficiency include: Supply chain consolidation with managed framework agreements PSTN to SIP Migration Outsourced WAN Management & Technical Skills Our portfolio of managed service solutions greatly reduces your supply chain, by having one source of contact for all your voice and data requirements. Using this single source approach for your supply chain reduces costs, simplifies management and enhances support, through only having to deal with one supplier and maintainer for all your voice and data requirements. This approach helps to standardise your business communications, stream line your business process and simplify the management of your communications. The managed service we supply to our clients is quick and convenient with a dedicated Account Manager as a single point of contact. Our Experienced account managers enhance your supply chain management, by working with you to help take the strain off your internal resources, and offer added value in the development, support and continuity of your business communications. Learn more by using the options on the right. Wed, 14 Mar 2012 10:53:48 GMT http://www.btlnet.co.uk/services--solutions/supply-chain-management http://www.btlnet.co.uk/services--solutions/sip-trunking/centralisation Our netX platform will revolutionise the way in which your business calls are handled, bringing further integration with your voice, data, video and business critical applications. netX centralises your business communications, meaning that we take the management, maintenance and support of your voice traffic, giving you a single point of contact and enhanced level of customer service and support. The centralisation of all your voice and data communications, managed by us, will greatly reduce total cost of ownership, reducing your supply chain, making your communications more secure and resilient and able to enjoy an enhanced level of customer service and support. Learn more Wed, 14 Mar 2012 10:53:45 GMT http://www.btlnet.co.uk/services--solutions/sip-trunking/centralisation http://www.btlnet.co.uk/services--solutions/sip-trunking/cost-reduction When deployed across multiple site environments the savings increase dramatically as organisations have historically over subscribed ISDN connections locally to accommodate peaks and troughs.  When you multiply the oversubscription across a number of different locations they can add up to a significant amount of unnecessary resource. When we compare the cost of ISDN channels versus SIP channels there is a significant opportunity for cost saving.  ISDN channels typically cost £15 per month and Britannic's netX platform provides SIP channels at a fraction of the cost, only £5 per month. Traditionally when organisations have wanted to increase capacity they have had to work within the physical constraints of ISDN, these being that they are only available in 30 channel increments per channel with a minimum order of 8 channels per bearer.  This is no longer the case with netX. With the netX platform you can scale up and scale down the number of channels you require immediately, or alternatively utilise a burst model whereby you only pay for what you use. PSTN to SIP Migration We have established a PSTN to SIP migration program whereby as BT Wholesale partners we can migrate existing ISDN and PSTN services over to our management.  We typically deliver savings of around 10 - 15% versus BT's retail pricing. Throughout this migration process we work with BT and our clients through a process called disclosure of information to obtain complete clarity from BT as to the services that are being provided and the associated costs.  In many cases (especially multisite environments and enterprises that have grown through acquisition) this identifies anomalies and unnecessary services which the customer is paying for. We are then able to work with the customer to immediately cancel unnecessary services and right size the current PSTN / ISDN infrastructure again to deliver further cost savings. Alongside this process we are in a position to undertake POC (Proof of Concept) testing for SIP routing through the connection to the netX platform.  Once implemented we are in a position to migrate the existing call routing from the old world (PSTN and ISDN) to SIP (netX), cancelling either all or most of the existing legacy ISDN and PSTN connections and helping to optimise the savings across calls, lines and enhancing the overall management and voice continuity options. Wed, 14 Mar 2012 10:53:31 GMT http://www.btlnet.co.uk/services--solutions/sip-trunking/cost-reduction http://www.btlnet.co.uk/services--solutions/sip-trunking/connection--business-resilience Connection to net-X is usually achieved via a local BriPORTAL gateway connected to your PBX.  It will connect either through an interconnect from an existing WAN into net-X, or provision of a new WAN from Britannic (which through existing interconnect agreements provides direct connection into net-X). Through network interconnections we are able to provide our customers with large bandwidth connections for voice routing for a fraction of the cost of alternative access methods.  These connections can then scale as required to provide in excess of 1000 concurrent voice channels over a single connection. As we are directly connecting existing data networks to our host we are not subject to the usual lead times associated with new provision.  This means that savings can be achieved within weeks as opposed to many months. We ensure business resilience for our net-X SIP platform, through the connection to our highly resilient and secure data centre, with a fail safe over option, so that should a connection fail from one centre it is seamlessly moved over to an additional data centre without any disruption or impact on your calls. This is also monitored by our Network Operation Centre, which operates 24/7 to insure your business communications are working at optimal performance, and if any disruption should occur this can quickly and easily resolved, with over 90% of any disruption able to be solved remotely by our highly skilled Network Operations team. In addition, due to the nature of our net-X platform we are able to deliver an enhanced level of voice continuity by setting up alternative routing plans on individual telephone numbers, so that if a problem were to occur we could automatically re-route the calls through to an alternative destination, right down to individual DDI numbers. Wed, 14 Mar 2012 10:53:25 GMT http://www.btlnet.co.uk/services--solutions/sip-trunking/connection--business-resilience http://www.btlnet.co.uk/services--solutions/sip-trunking SIP trunks can offer significant cost-savings for organisations, eliminating the need for local PSTN gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces). A SIP trunk can replace an ISDN line by routing calls across a data network. We are highly experienced in delivering SIP trunking solutions, having installed them since 2004. Many organisations operating in a conventional telephony environment are paying for the use of significantly more lines than necessary to cover peaks in demand and ensure that there is always sufficient capacity. Benefits: Traditional fixed PSTN lines replaced with PSTN connectivity Telephone line capability over data connections Enhanced resilience Reduction in lines Significant cost-savings Learn more Watch our video "What is SIP?" on Britannictech.tv Wed, 14 Mar 2012 10:53:23 GMT http://www.btlnet.co.uk/services--solutions/sip-trunking http://www.btlnet.co.uk/services--solutions/planning-and-implementation/prince2-qualified We are PRINCE2 (Projects in a Controlled Environment) qualified, giving us vast experience in project planning and management, ensuring our clients have the best possible professional service and success for any project undertaken. What is PRINCE2? PRINCE2 (Projects in a Controlled Environment) is a structured project management method based on experience drawn from thousands of projects - and from the contributions of countless project sponsors, Project Managers, project teams, academics, trainers and consultants. PRINCE2 is a non-proprietary method and has emerged worldwide as one of the most widely accepted methods for managing projects. This is largely due to the fact that PRINCE2 is truly generic: it can be applied to any project regardless of project scale, type, organisation, geography or culture. PRINCE2 achieves this by isolating the management aspects of project work from the specialist contributions, such as design, construction etc. The specialist aspects of any type of project are easily integrated with the PRINCE2 method and, used alongside PRINCE2, provide a secure overall framework for the project work. Because PRINCE2 is generic and based on proven principles, organisations adopting the method as a standard can substantially improve their organisational capability and maturity across multiple areas of business activity - business change, construction, IT, mergers and acquisitions, research, product development and so on. Wed, 14 Mar 2012 10:53:20 GMT http://www.btlnet.co.uk/services--solutions/planning-and-implementation/prince2-qualified http://www.btlnet.co.uk/services--solutions/planning-and-implementation/project-management Our clients benefit from a highly experienced and qualified project management team. Each project is extensively planned, analysed and tested. Our project management team work closely with our clients to ensure the solution is tailor made to their individual requirements. We take into consideration all areas of our client's business activities, department structures, management requirements and technology requirements, in order to deliver a 'best of breed' solution. We do this by using our strategic partnerships with world leading communication manufacturers, software developers and tier 1 carriers; to create an innovative tailor made solution, which is scalable and secure enough to grow with our clients business requirements, within a budget which suits them. Appropriate documentation is produced for each client, which may include: Project Initiation document Project plan Scope of works Risk register Programming spreadsheet We are PRINCE2 (Projects in a Controlled Environment) qualified, giving us vast experience in project planning and management, ensuring our clients have the best possible professional service and success for any project undertaken. Wed, 14 Mar 2012 10:53:17 GMT http://www.btlnet.co.uk/services--solutions/planning-and-implementation/project-management http://www.btlnet.co.uk/services--solutions/planning-and-implementation Our PRINCE 2 qualified project management teams work to a very strict schedule and guidelines to ensure that each project undertaken is completed to the highest standard and with the agreed time scales set. We work closely with our clients, to help them understand each step of the project and solution implementation process, from choosing the solution to full deployment and the day to day management of the chosen solution. Our Project Management teams become involved with a wide range of different installations ranging from designing IP networks, installing CTI and OCS solutions, implementing solutions for call centres, to the design and set up of fully unified data networks. Learn more Wed, 14 Mar 2012 10:53:14 GMT http://www.btlnet.co.uk/services--solutions/planning-and-implementation http://www.btlnet.co.uk/services--solutions/non-geographic-numbers We are a leading provider of Non-Geographic and free phone numbers, giving a large range of managed NGN and free phone numbers (0845, 0870, 0800) to our clients, giving their business a wide range of benefits including a national rather than a regional presence (as this overlays your existing geographic bound number). NGNs are invaluable to marketing activities, as a specific NGN can be advertised in certain geographical locations, thus the effectiveness of each campaign can be recorded and evaluated. The majority of our NGNs are free to setup with no ongoing support costs (please contact us for further details). Each client using a NGN or range of NGNs provided by us has access to a detailed, real time statistical online interface, accessible from any internet connection via our secure Customer Zone (CZone). Using specific NGNs (such as 0844 & 0871) our clients can enjoy additional revenue streams by gaining a percentage of the cost of inbound calls. Using Non Geographic Numbers provided by us is ideal for disaster recovery and business continuity planning, as by simply logging into the secure online CZone interface, the NGN can be diverted within 60 seconds to a new location. This could be an alternative landline or mobile number and means that business can continue as normal, without disruption and without customers being aware the number(s) have been diverted. Learn more Wed, 14 Mar 2012 10:53:11 GMT http://www.btlnet.co.uk/services--solutions/non-geographic-numbers http://www.btlnet.co.uk/services--solutions/new-world-communications/new-world-communications-proposal We have developed a highly advanced New World Communications proposal, that will revolutionise the way in which you manage your voice, data, video and software applications throughout your business. This model as outlined in the picture below will enable the cost effective delivery of voice services to the edge whilst supporting greater resilience through our net-X (SIP) platform, in addition to full WAN connectivity for other data services. As net-X provides more cost effective voice services, specifically when compared to that of ISDN.  Channel rental charges are £5 for net-X compared to the typical £15 for ISDN channels.  In addition to the cost savings available through Net-X we are able to provide the benefit of network consolidation by reconciling the oversubscribed ISDN resource across our clients businesses, with resilient connections into our SIP exchange. These can be easily scaled to meet the full requirements of our clients' inbound and outbound call routing.   This will deliver significant cost savings from year one. Once the connections are implemented our clients will benefit from the ability to scale up and scale down line connections in line with the business requirements, providing greater flexibility and agility for the organisation as a whole. This model will offer you the same level of resilience that you have benefited from via Non Geographic Numbers (0845) via traditional geographic numbers. This will also provide the foundation to rationalise disperse hardware, licensing and system management and embrace the virtualisation of ICT (voice and data) infrastructure / systems as required in the future.  This will enable greater control and resilience built into the core fabric of the solution design, with the added benefit of being able to share resources and services across our clients organisations through true enterprise (pooled licenses and applications).  This model can be easily extended to incorporate all locations across a group of business as required over time. As outlined in the model there is the opportunity to add another data centre through our partnership with leading data centre provider, iomart.  This would provides our clients a fully redundant and resilient network with the benefit of dual power feeds, diverse network connections and high availability through the introduction of UPS (uninterrupted power supply), generators and live mirroring via SAN technology. The outline in the preceding diagram will enable the introduction of new technology and services either from ourselves or other partners as a service as required.   This could include application guarantees via netMANAGER, Call Centre Technology or indeed CTI for aspects such as Intelligent Call Routing - in addition to other services such as screen popping and outbound dialling. We work our clients to establish alternative pre-determined continuity routing plans which will automatically reroute calls across the network in the event of any disruption to service.  Unlike ISDN connections this will enable our clients to change routing plans on individual DDI numbers either automatically or within minutes for ad-hoc changes. Central to the model is the introduction of end to end management of voice service across the network.  Traditionally this has been achieved through Layer 3, MPLS network.  However over recent time we have seen the introduction of Layer 2 Ethernet Networks.  This typically provides more cost effective networking and through our strength of technical skills available through our 24 x 7 NOC and monitoring / reporting tools we are able to offer a more customer focused service, greater insight into network performance and direct access to skilled network technicians, who are focused on first call resolution.  We have partnered with Cable & Wireless & BT for the provision of network connections into our core Managed Ethernet Network. Wed, 14 Mar 2012 10:53:08 GMT http://www.btlnet.co.uk/services--solutions/new-world-communications/new-world-communications-proposal http://www.btlnet.co.uk/services--solutions/new-world-communications Britannic Technologies are creating a new, simplified world that removes the heavy IT support burden of a complex environment and brings together voice, data, video, software applications and hosting into one integrated, managed solution. It is the dawn of a new era of Unified Communications, and our managed service solutions are at the forefront of this technology. We bring to your business a wealth of knowledge and experience, converging all the layers of your business voice, data, video and software applications. Our New World Communication Solutions deliver an enhanced service and user experience, using our robust and highly secure net-X platform as the carrier grade SIP exchange platform.  This enables us to deliver a whole range of solutions directly into your business via our own secure network. We want to ensure that you can enjoy the latest business enhancing communication solutions, over next generation networks, whilst benefiting from reduced call costs through solutions such as SIP, or have complete WAN Governance with our netMANAGER solution. Learn more by using the options on the right. Wed, 14 Mar 2012 10:53:01 GMT http://www.btlnet.co.uk/services--solutions/new-world-communications http://www.btlnet.co.uk/services--solutions/network-management We provide complete Network Management in order to take the strain off our clients' IT and internal resources, helping to reduce costs, improve productivity and ensure that your network is working at optimal performance. The core of our Network Management Solution is the Network Operations Centre (NOC) which is designed to monitor, identify and solve any kind of encountered network anomaly 24 hours a day, 7 days a week. We offer full installation, support, maintenance and guidance for your network requirements. We have our very own carrier grade network infrastructure, allowing our clients full use of the latest unified communications solutions and benefit from reduce costs using our own managed services, such as Software as a Service and Virtualised solutions. Our Network Management solutions take away the complexity from our clients and allows us to bring added value, expert advice and enhanced business continuity planning, giving peace of mind and ensured availability of our clients Network infrastructure. Learn more by using the options on the right. Wed, 14 Mar 2012 10:52:58 GMT http://www.btlnet.co.uk/services--solutions/network-management http://www.btlnet.co.uk/services--solutions/managed-services Managed services for business telephone systems For those who want to retain their traditional telephony infrastructure there is now a financially sound telephony service which eliminates the need for capital outlay and delivers an operational expenditure alternative. The Britannic Technologies Managed Service Agreement provides a flexible, scalable and worry-free business telephone solution which can be tailored for each individual client depending upon need.  No two environments are the same. Highlights Single Consolidated invoice Per user payment Multiple user profiles for differentiated payments Incorporates telephony equipment, maintenance, professional services, lines, NGNs  as required Service plans feature no upfront cost Immediate response 24x7x365 from UK-based Network Operations Centre (NOC) Minimum Service Levels for all aspects Vendor, carrier and technology neutral Learn more Wed, 14 Mar 2012 10:52:56 GMT http://www.btlnet.co.uk/services--solutions/managed-services http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/dsl-services We provide our own DSL (Digital Subscriber Line) Service, ensuring you have high speed, high quality internet connection, which we will fully manage. Our DSL Solution competes with cable Internet to provide online access to our clients. It operates over standard copper telephone lines like dial-up service, but is much faster than dial-up and doesn't tie up the phone line. Users can therefore access the internet and use the phone at the same time. Our own unique DSL service runs over our highly secure network, which is directly connected to the Cable & Wireless infrastructure, delivering all the large scale routing and switching associated with the largest of carriers. This coupled with 26 year's expertise within the communications industry enables us to provide you with a real value-added solution. We are able to maintain the complete solution from phone maintenance and support, network service management and optimisation to full DSL, switch and router installation and support. Our DSL offering allows our clients to take advantage of regular upgrades, special access to services and innovative solutions through our hosted and Software as a Service solutions, directly through our DSL services network. We offer a complete solution for your voice and data requirements, with superior single point of contact support for all your business requirements, highly secure DSL services and award winning integration and development skills. Our managed solutions include advanced routers, switches, ethernet networking and DSL services and hardware installation and maintainance. Our advanced network solutions, give full remote access for routing plans and fail over services. Our routing and switch solutions work to large scale enterprise call routing plans, to ensure maximum resilence and intelligent call routing. Wed, 14 Mar 2012 10:52:50 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/dsl-services http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/mpls Our MPLS (Multi-Protocol Label Switching) Solutions are the network of choice for a fully managed Converged IP solution that seamlessly integrates data, voice, video and multimedia applications on a single IP-based platform. They give our clients access to the information they need to successfully conduct business, leading to increased revenues and business efficiencies. Our MPLS solutions provides our clients with end-to-end visibility into their network so they can promptly verify service levels in real-time enabling them to quickly resolve issues before it affects end users. In addition, our selected carriers proactively alerts us to burgeoning network issues helping to ensure the health of the network. We provide end-to-end service level agreements for availability, packet delivery, and latency giving our clients a more comprehensive and meaningful view of performance. Our innovative Network Operation Centre (NOC) provides 24/7 high level support for all our clients' technical requirements. Wed, 14 Mar 2012 10:52:47 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/mpls http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management-and-visibility/intelligent-network-traffic-management Netmanager our intelligent network management suite has a unique traffic based management system that defines which resources the network should deliver to each end-user application. This differs greatly from the traditional approach to traffic management, where in the past a user would have to manually configure how they believe their traffic on the network should be managed and hoped that optimum application would result. However this was often not the case due to the lack of visibility of the full range of applications on the Network or any additional applications added to the network by users such as social networking, video downloads etc, and how much bandwidth is actually need to cope with this. Netmanager's unique intelligence computes automatically in a dynamic and global fashion real time second-by-second updated traffic management set by precise traffic parameters. Netmanager allows organisations to simply define which applications matter the most to them and what are the criticalities for their business. A higher criticality is set for applications which are of a priority to the business, and so guarantees can be set, ensuring the highest quality of service for such applications. A low criticality does not mean that the application does not matter for the business. It simply means that in a time of high demand, the business can tolerate the application suffering from lower quality for some period of time. Applications are defined in the System using a combination of layer 3 to 7 criteria. For example Citrix and HTTP applications can be defined based on published application names and URLs. For each application, a per user service level is set. A per user service level defines what the network should deliver in terms of network resource for each user of a given application. Resources are defined using bandwidth, delay, jitter and loss thresholds. So for example a Managing Director's application SLA performance can be set so that these are set at a higher priority then an employee in the admin department. This service level information is contained in a dictionary in the central software and can be customised to match each organisations unique application requirements. Thanks to its dynamic and global nature, Netmanager can guarantee application performance and visibility better than any other solution on the market. Wed, 14 Mar 2012 10:52:44 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management-and-visibility/intelligent-network-traffic-management http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management-and-visibility Through our managed data and communication solutions, we can provide full Management and Visibility of your network, using our innovative network operations centre (NOC). We offer our clients a wide range of network reporting tools, so our clients can have full visibility and control of their network usage. Our network solutions allow optimisation, prioritisation and intelligent acceleration of our business critical applications. Our network management tools such as Netmanager, help right size our clients networks, giving them a 'holistic' view of their network usage and activities. netMANAGER is unique in that it gives you complete visibility of your entire Wide Area Network (WAN) down to each individual application, and the ability to set individual SLA's to each one to ensure the highest possible quality of use for the end user. Along with this detailed visibility of your Network, netMANAGER gives you incredibly accurate and detailed reporting tool's that can be used in real time (hourly reports are updated every minute), or to gather historic information about your Network performance. With the ability to drill down to gain further detailed factual information concerning usage and performance. These include detailed technical reports for network, or site managers as well as summary reports. Benefits Align your network to your business objectives Know what's happening on your network Stop unwanted traffic Accelerate mission critical applications Right size your network Guarantee end-user experience Establish business applications SLA's Reduce and manage network costs Accurately predict bandwidth requirements Learn more Wed, 14 Mar 2012 10:52:41 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management-and-visibility http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/intelligent-acceleration- netMANAGER allows your organisation to intelligently accelerate your critical applications in order to guarantee a high level of end user experience. Using the visibility that Netmanager gives you over your network, if any applications are struggling due to internal or external conditions on your network, you are able to intelligently accelerate these which are inline with your business objectives to guarantee an optimal level of service. netMANAGER works on a combination of redundancy elimination, TCP acceleration and application acceleration mechanisms that are dynamically applied under the control of Netmanager's sophisticated global, dynamic Intelligent Optimisation features. Following the principles of autonomic networking systems, the mechanisms are triggered dynamically depending on the nature of the applications. The system automatically adapts these parameters in real-time based on a dynamic, global analysis of the traffic mix, user behaviour and continuous tracking of WAN resource availability. netMANAGER's Intelligent Acceleration gives: Control: Acceleration features are tightly coupled with netMANAGER's Optimisation Optimisation: enabling structured acceleration avoiding any congestion - even in meshed networks. "Virtual Bandwidth": created by acceleration, allocated through Optimisation, i.e. according to business priorities. Transparency to the IT: netMANAGER's Acceleration does not require any change to the configuration of the IT (and vice-versa). Transparency to the Network: netMANAGER's acceleration only modifies the payload of the packets, it preservers layer 3 and 4 information and does not use tunnels. The ability to manage all applications: Acceleration is complete and covers the 3 application performance bottlenecks (Bandwidth, TCP and Application Protocol) - together with optimisation it addresses all types of applications: real-time, transactional and data-transfers. Wed, 14 Mar 2012 10:52:38 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/intelligent-acceleration- http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/network-traffic-management netMANAGER has a unique traffic based management system that defines which resources the network should deliver to each end-user application. This differs greatly from the traditional approach to traffic management where in the past a user would have to manually configure how they believe their traffic on the network should be managed and hoped that optimum application would result. However this was often not the case due to the lack of visibility of the full range of applications on the Network or any additional applications added to the network by users, such as social networking, video downloads etc and how much bandwidth is actually needed to cope with this. netMANAGER's unique intelligence computes automatically in a dynamic and global fashion real time second-by-second updated traffic management set by precise traffic parameters. netMANAGER allows organisations to simply define which applications matter the most to them and what are the criticalities for their business. A higher criticality is set for applications which are of a priority to the business, and so guarantees can be set, ensuring the highest quality of service for such applications. A low criticality does not mean that the application does not matter for the business. It simply means that in a time of high demand, the business can tolerate the application suffering from lower quality for some period of time. Applications are defined in the System using a combination of layer 3 to 7 criteria. For example Citrix and HTTP applications can be defined based on published application names and URLs. For each application, a per user service level is set. A per user service level defines what the network should deliver in terms of network resource for each user of a given application. Resources are defined using bandwidth, delay, jitter and loss thresholds. So for example a Managing Director's application SLA performance can be set so that these are set at a higher priority then an employee in the admin department. This service level information is contained in a dictionary in the central software and can be customised to match each organisations unique application requirements. Thanks to its dynamic and global nature, netMANAGER can guarantee application performance and visibility better than any other solution on the market. Wed, 14 Mar 2012 10:52:36 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/network-traffic-management http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/full-visibility-and-control-of-your-network netMANAGER's reporting tools include a range of report templates that can be initiated at any time, application and topology criteria. Templates include detailed technical reports for network, or site managers as well as summary reports to communicate the network and application usage and performance across the organisation. The system also includes powerful reports describing the impact of the optimisation and acceleration mechanisms on quality of experience.  This includes a unique "live" acceleration netMANAGER - without having to actually turn off the features. Reports are updated in real-time (hourly reports are updated every minute) and are interactive: they are clickable with hyperlinks between them to support drill down and include the flexibility to go back in time using intuitive slider controls. The system includes sophisticated tools to leverage its unique ability to capture a global real-time view of networked application performance. Flexible alarms can be set on any local or global performance event. For example, a dedicated alarm can be triggered when the MOS (Mean Opinion Score) of a VoIP call is going below a threshold at the company headquarters. The system also features unique "bird's-eye views" of application performance using a compact, hierarchical, graphical real-time representation called "netMANAGER Maps". In those "Maps" each rectangle represents a collection of application flows, with the size of the rectangle proportional to the volume of data flowing and the colour (green through amber to red) representing the quality of the flows (according to the AQS or MOS of the flows). Once a problem has been identified through an alarm or an amber/red indication, the tool offers the ability to drill down progressively to an "oscilloscope view" of a given flow which graphs all the basic metrics of the flow and is updated every 10 seconds. Reporting Features Pinpoint and diagnose problems Set specific application SLAs Detailed analytical graphs Real time network performance Historical reporting Wed, 14 Mar 2012 10:52:34 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/full-visibility-and-control-of-your-network http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/wan-intelligence--optimisation- It has never been more important to align your technology with your business objectives. We work with you to ensure that your technology choice takes into consideration growth and cost savings, as well as being flexible enough to cope with the ever-changing economic climate. We'll also help you to deliver the highest possible standard of service to your customers and your workforce. netMANAGER has been born from a partnership between Britannic Technologies and Ipanema Technologies, using the carrier class SALSA (Scalable Applicable Level Service Architecture) platform from Ipanema. The SALSA platform complies with the highest security standards. Features netMANAGER is provided as a service, hosted in the highly secure and available Global Switch 1 and delivers the core functions of Ipanema - Visibility, Optimisation, Acceleration and Network Application Governance - as a service, supported with a unified network operations centre. netMANAGER makes it possible to build large scale application centric services, whilst keeping the total cost of ownership to a minimum. It also allows your organisation to have visibility and control over your Wide Area Network (WAN) like never before. This unique patented technology is at the forefront of WAN optimisation and control. In the past this type of technology has only been available to the largest multinationals, due to the large investment that is needed.  However, Britannic's service enables customers to take advantage of this market leading network management solution that has been enjoyed by hundreds of multinationals, with the affordability required by the wider market. netMANAGER brings intelligence to your network, allowing it to think fast, learn and adapt dynamically to your business objectives and dramatically improve the quality of end-user experience. Wed, 14 Mar 2012 10:52:31 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management/wan-intelligence--optimisation- http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management Networks are becoming more complex and expensive to manage, with increasing users, locations, applications and the vast array of new technologies being introduced. Our professional 'holistic' approach to our client's network requirements and our innovation and experience within the world of communications far surpasses the basic communications provider. We'll work with you to fully understand, manage and support your network requirements. Our highly innovative netMANAGER solution provides a full 'holistic' view of your Wide Area Network, bringing together the 4 worlds of convergence Video, Voice, Data Applications and IP Networks. netMANAGER uses patented technology that has previously only been available to the largest of national corporations, however we deliver this technology to the mid market through a managed service, supported by our Network Operations Centre. netMANAGER is an intelligent network management suite that provides you with full visibility, optimisation, acceleration and control over your network. The netMANAGER solution enables setting of specific Service Level Agreements to individual applications, ensuring that your critical applications will always work to their full potential. Substantial on-going cost savings can be made through full optimisation of your WAN, by reducing unnecessary bandwidth removing, or recognising bandwidth-heavy, non-essential applications having visibility of full user activity upon the network improving user settings Thanks to its dynamic and global nature, netMANAGER can guarantee application performance and visibility better than any other solution on the market. Learn more Wed, 14 Mar 2012 10:52:28 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking/network-management http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking Bespoke local area networks and wide area networks for your business Britannic Technologies are experts in the design and implementation of both wide and local area networks (WAN and LAN networks). We'll work with you to understand your environment, your technical and business challenges, and your plans for moving your organisation forward. Only then can we propose the right network solution - one that will support your business goals and allow continual improvement so your infrastructure is never limiting your plans for the future. We design managed network solutions to deliver flexibility allowing your network to evolve in line with market forces, customer demands and changing organisational requirements. From the application layer through to physical infrastructure, our solution gives you the opportunity to change your communications technology in direct response to new business challenges. Learn more by using the options on the right. Wed, 14 Mar 2012 10:52:26 GMT http://www.btlnet.co.uk/services--solutions/wan-and-lan-networking http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/outlook-integration We provide Outlook Integration as part of our managed service offering. Introducing integration into your Outlook software enhances and brings a whole host of new features that help improve productivity, enhance contact between co-workers and people on your contacts list and introduce new ways of working. Features of integration within Outlook include viewing real time presence and availability of people within your contact list, being able to click to call numbers within an email or on your contact list. You can even receive voice mails as attachments on your emails, so you can access these regardless of location. Integration within Outlook enables you to sync your contacts with your database or CRM system, being able to send emails straight from the database using Outlook, with any replies, registrations, unsubscribe etc, feeding back straight into your business database, updating the notes and automatically completing the appropriate information within the database. A very useful tool within Outlook integration is the use of shared and restricted Calendars, this enable your business to have a view of colleagues movements and schedules, this can also be restricted for privacy reasons. Users are able to send meeting requests directly from their Outlook to groups or individuals, once a person accepts this is sync with their Outlook Calendar, with automatic reminders that are set for a specific time scale before the meeting. Outlook is a vital tool for any business to communicate effectively, using integration adds significant value, to your business processes, improves contact-ability and is a great tool to organise your working schedule. We provide Microsoft Outlook as a fully managed or hosted services through the 'Cloud', helping to unify your communications and give your business the competitive edge. Wed, 14 Mar 2012 10:52:23 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/outlook-integration http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/collaboration We provide the full range of managed collaboration solutions, allowing your workforce to communicate more effectivly, become more mobile, save costs and introduce new ways of working. Our collaboration solutions offer the user a range of feature rich integrated methods of communication. These include IM (instant messaging), audio, web and video conferencing, real time presence and availability software, click to dial capabilities, file sharing and transition and much more. These Collaborative solutions can be integrated into your day to day business applications, software packages and accessed through a range of different devices, including handsets, mobile devices, PDAs etc. Giving your workforce the capabilities to have more ways to contact each other, and the ability to securely access and share information regardless of location or time, massively increases productivity and mobility. Reducing the need to travel lowers costs and speeds up the decision making process. We are able to provide introduce our collaborative solutions at a pace that will suit your business. With our easy to deploy methods and award winning in-house development team, we can offer a bespoke solution catering for your business' exact requirements.   Wed, 14 Mar 2012 10:52:21 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/collaboration http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/ocs Our managed unified communication services include the integration of Microsoft OCS. Microsoft OCS is an enterprise real-time communications server enabling ease of use when communicating within a business environment. It offers several communications options from existing Microsoft products such as Microsoft Outlook, including instant messaging, presence, file transfer, peer-to-peer and multiparty voice and video calling, ad hoc and structured conferences (audio, video and web) and PSTN connectivity. Features of OCS Communicate with colleagues with Instant Messaging (IM), helping speed up the decision making process and instant access to co-workers when needed. Take part in a group chat via IM, giving you communication to colleagues regardless of their location. Set an appropriate status, i.e. available, do not disturb, away, on a call, or leave a note as to your current presence and availability. View colleagues presence and availability status, for quick access or save time trying to contact them by knowing their status. Create a conference with co-workers anytime, this can either be a video or voice conferencing. OCS allows application sharing and file transfers, helping speed up the decision making process. Click to Dial capabilities, allows you to click a telephone number within your database, CRM system, email or document, to instantly call that number. This speeds up the calling process and reduces margin for error. Learn more Wed, 14 Mar 2012 10:52:18 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/ocs http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/multimedia Fax to Email Our managed solutions include BriFAX, an innovative fax to email service. BriFAX allows a user to receive a fax directly into the email inbox free of charge. This has many business advantages, not only does it increase security as the fax is received directly in the inbox of the person or group of people it is intended for, but it can also be stored, retrieved and forwarded where necessary. BriMESSENGER We provide an innovative SMS Messaging service called BriMESSENGER - an invaluable tool for marketers. BriMESSENGER is a software application which is installed on the users PC desktop, this can be synced with your email contacts and telephone contacts. The SMS messages can be sent to individuals or specific groups of contacts straight from your desktop to their contact telephone numbers or email addresses. Learn more Wed, 14 Mar 2012 10:52:15 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/multimedia http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/mitel Mitel is a leading provider of integrated communications solutions and services, operating in over 90 countries. We enjoy Premier Partner status with Mitel, the highest accreditation possible. We provide the full portfolio of Mitel products and services, adding significant value through our award winning integration and customer service offerings. Basing your communications on a Mitel platform gives your business the tools to introduce new ways of working, with enhanced user options, integrated features such as collaboration, presence and availability, video conferencing and much more. Using the Mitel platform for your IP Telephony, whether this is for your contact centre, sales offices, home or mobile workers, this will give you a secure, scalable solution, that can easily and cost effectively grow with the requirements of your business. "Mitel and Britannic Technologies Ltd have enjoyed a successful long term relationship. Britannic continue to impress Mitel with their obsessive attitude to customer focus and their partnering ethos, where they spend time and effort to understand their clients' business so that they can be certain of proposing the right solution to solve real business issues. In a modern world, too many vendors focus on the technology and not upon improving the business of their customers.  This differentiates Britannic in the market." - Paul Butcher, President & Chief Operating Officer, Mitel Wed, 14 Mar 2012 10:52:13 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/mitel http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/cisco We are strategic partners with Cisco enabling us to provide a wide range of IP Telephony Solutions. Cisco enables people to make powerful connections - whether in business, education, or creativity. Cisco hardware, software, and service offerings are used to create the communication solutions that make networks possible, providing easy access to information anywhere, at any time. We offer the full range of Cisco's IP Telephony Solutions, enabling your business to integrate a wide range of solutions and software applications to improve your business communications, processes, enable collaboration, mobility, and lower your communication costs, through using an IP based infrastructure. We offer all of our solutions as a managed service to reduce the strain and cost burden on your IT resources. We give guidance and help to create a road map for your business communications, giving you a scaleable, cost effective platform on which to base your voice and data communications. Wed, 14 Mar 2012 10:52:10 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/cisco http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/avaya Avaya is the world's number one provider of IP telephony solutions with over 10 million customers worldwide. We are Gold Business Partners with Avaya to deliver award winning managed solutions to the market. We provide the entire portfolio of Avaya products and solutions, from the Avaya IP Office for small to medium sized businesses, Avaya Contact Centre Solutions, Avaya Aura virtualisation solution and much more. Wed, 14 Mar 2012 10:52:08 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications/avaya http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications Managed IP telephony (VoIP) and unified communications solutions for businesses Britannic Technologies can add value by providing fully managed IP telephony (VoIP) and Unified Communications solutions. We work with our clients to fully understand their business communications and technology requirements and show how the latest IP technology solutions can be utilised to unify a wide range of their communication methods over a single unified IP infrastructure. Benefits of IP Telephony: Free site to site calls Lower cost Future proof Flexible with integrating applications and software Mobile working Increased manageability Reduces the IT management burden Adding to the network or making changes is easier and more cost effective Learn more Wed, 14 Mar 2012 10:52:05 GMT http://www.btlnet.co.uk/services--solutions/ip-telephony-and-unified-communications http://www.btlnet.co.uk/services--solutions/hosting--virtualisation/thin-client We have partnered with Sun Microsystems to dramatically cut costs, reduce businesses carbon footprints, increase security and simplify management, by implementing Sun Ray Technology's zero administration virtual display clients. These enable easy and secure access to applications on virtually any platform such as Microsoft Windows, AS/400, mainframes, Linux, Unix, Solaris and Java technology. Sun Ray software provides an interoperable desktop computing system which is an affordable, secure and flexible solution for any organisation that wants rich desktop functionality without the complexity and vulnerability of PCs. In addition, Sun Ray software is part of a comprehensive family of Virtual Desktop Solutions (VDS) which enables an organisation to essentially eliminate desktop maintenance. "Achieve significant cost savings through reduced power consumption, support corporate sustainability and simplify management" Key Benefits of Sun Ray Technology Lower desktop support costs and increased productivity PC Desktop Power consumption reduced by up to 80% Reduce your energy bills and reduce your carbon footprint Heat Output reduced by as much as 90% compared to average Desktop PC Increase Security- Centralise data and applications enabling easy back up of corporate data Business continuity protected through centralised management and remote access tools Flexible mobility - pick up right where you left off as you hot desk from office, meeting room and home office Benefit from exceptionally reliable hardware Supports move towards virtualisation Wed, 14 Mar 2012 10:52:02 GMT http://www.btlnet.co.uk/services--solutions/hosting--virtualisation/thin-client http://www.btlnet.co.uk/services--solutions/hosting--virtualisation Virtual hosting and server virtualisation reduce cost and increase efficiency Server virtualisation, if applied correctly, means hardware can be used more efficiently and resources can be dynamically allocated to applications based on demand. Virtual hosting allows each application to be run in a separate virtual server, leading to fewer servers, fewer racks, less power, reduced operating costs and an overall reduction in your IT footprint. We provide the whole spectrum of cloud computing and virtual hosting solutions from shared hosting, dedicated hosting, managed hosting and cloud hosting, to allow our clients the exact solution for their business. Benefits Align ICT infrastructure with business strategies Dramatically reduce IT costs (typical savings of 50 - 70% overall) Reduce burden on IT resource Reduce hardware maintenance costs Lower the number of physical servers Increase space utilisation efficiency in data centre by consolidating existing servers Enhanced business continuity and disaster recovery planning Increased energy efficiencies Learn more Watch videos Wed, 14 Mar 2012 10:51:59 GMT http://www.btlnet.co.uk/services--solutions/hosting--virtualisation http://www.btlnet.co.uk/services--solutions/ethernet-networking Ethernet networks for high speed and secure networking Our professional services include the design and creation of fully managed Ethernet network solutions and bring high speed gigabit access. We provide, install and manage the latest Ethernet based (LAN) networks for our clients, giving fast, reliable and secure network usage, allowing voice, data, video and IP applications to run over a singular high speed network. Ethernet network services are delivered over fibre. They can work at speeds of 10Mbps, 100Mbps or 1Gbps (2.5Gbps and 10Gbps also available via Gigabit Ethernet Extension Service). They are suitable to directly connect two sites together that are up to 25Km apart.  Multiple sites can also be connected. Even the heaviest of bandwidth reliant applications and communication methods are catered for and as we provide a fully managed communication solutions, we will understand the exact needs of your network and its full requirements to support your communication methods, critical applications and business processes. We ensure the optimum level of performance, through our professional Service Level Agreements (SLAs). Wed, 14 Mar 2012 10:51:47 GMT http://www.btlnet.co.uk/services--solutions/ethernet-networking http://www.btlnet.co.uk/services--solutions/contact-centre/reporting Our Contact Centre reporting solutions give management a full 'holistic' view of their agent call activity and spend. Solutions include real time in depth reporting, visual ques and wallboards and statistics, with the ability to drill down, gaining detailed historical information of all the Contact Centre activity. Our reporting solutions help make your Contact Centre more efficient, give management the ability to make the best use of available resources, see were improvements can be made, and ensure best practice.     Wed, 14 Mar 2012 10:51:43 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/reporting http://www.btlnet.co.uk/services--solutions/contact-centre/remote-agents Our Contact Centre solutions allow your organisation to introduce Remote Agents who have the full capability and access to information / applications they would enjoy working within the centres. All a remote agent needs to be a fully integrated member of the Contact Centre team is an IP phone, a PC, a home router, and a high-speed Internet connection. This enables your organisation to grow your Contact Centre without the added overheads of increasing the size of the centre, recruit new staff outside the geographical area with new skill sets, and increase your business continuity planning and much more. Brining a Virtual Contact Centre to your organisation also gives you many benefits including deliver 'follow the sun' applications with multiple Contact Centres to service all time zones around the clock and supporting home working agents, route calls to the best skilled agents regardless of the agents' geographic location, avoid costly employee relocations and many other benefits. Using our award winning in-house development and integration team, we are able to help introduce and manage such solutions to join up your workforce, improve productivity, lower costs, enhance customer service and introduce new ways of working. Wed, 14 Mar 2012 10:51:35 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/remote-agents http://www.btlnet.co.uk/services--solutions/contact-centre/outbound-dialling Adding Outbound dialling to your Call / Contact Centre enables your business to efficiently conduct outbound Call Centre tasks, such as marketing campaigns and sales follow-up. The outbound dialling application offers automated dialling that delivers calls direct to agents, maximising resource use and productivity. Agents remain productive during their shift, as outbound dialling can be used to level out inbound traffic peaks and valleys with outbound dialling tasks. Our outbound dialling solution can be configured for either preview or predictive dialling. Preview allows you to review the information about the person you are about to call before the call is conducted, this pulls the information straight from the database saving much time on agents manually looking for information and also helps them to prepare and be aware for the purpose of the call. Predictive dialling is ideal for companies with lists of outbound calls to make in mass volumes, without the need to know the specifics about the person to be called. The predictive dialling application ensures calls are made according to campaign goals, while experiencing significant savings due to the efficiency gained by having the system dialling and only live calls being delivered to available agents. Wed, 14 Mar 2012 10:51:32 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/outbound-dialling http://www.btlnet.co.uk/services--solutions/contact-centre/management Our solutions give unrivalled management, visibility and control over your Contact Centre activities and spend. We give Management the tools to be able to create an intelligent, efficient, productive working Contact Centre. Giving full control over agent working and caller activities to be able to intelligently manage and monitor the efficiency of individual agents, departments, campaigns and related activities. Our Contact Centre solutions give management control to set up intelligent call routing plans according to demand and agent activity. Ensuring the best use of the agents time and improving efficiencies. Management are able to securely record calls and agents PC screens, with the ability to monitor call's in real time or review at a later date. This helps resolve disputes, monitor quality of service and ideal for training purposes. The solutions we provide give full visibility on your business Contact Centre spend, our intelligent billing solutions allow management to 'drill down' to review the call spend and activities of each individual agent, regardless if they are in the Contact Centre, remote or home agents. This helps management to see were improvements can be made, were unnecessary costs can be avoided and were there is agents miss use i.e. personnel call's in working hours. Bringing the latest management tools to your Contact Centre will greatly improve agent productivity; enhance customer service through best practice and intelligent routing and handing of inbound calls. Call spend and agent activity / peformance can be tightly managed and monitored to help lower costs and ensure your Contact Centre is functioning at optimal performance. Wed, 14 Mar 2012 10:51:30 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/management http://www.btlnet.co.uk/services--solutions/contact-centre/intelligent-contact-centres Our intelligent Contact Centre Solutions have a wide range of feature rich applications that can be included within your centre, these include a range of management and reporting applications that give you dynamic telephone system control in real-time. These applications give you a more interactive Contact Centre with features and tools to be able to dynamically control the availability of individual agents and queues, schedule queues to open or close automatically based on business hours, divert callers to alternate answering points and much more. Our Interactive Visual Queue (IVR) is an add-on application to our Contact Centres solutions, which provides contact recognition and prioritisation. This gives knowledge of which callers are waiting in queue, how long they have been waiting, and their answer position relative to other callers, allowing you to dynamically prioritise contacts so you can respond to changing contact volumes immediately. This gives you many benefits such as guaranteeing priority calls and answered first, improve caller experience by minimising waiting times, responding to and controlling situations involving individual agents and much more. Our Contact Centre Solutions offer features where you can monitor and control your calling spend. Our Call Accounting is a comprehensive call costing solution that is available as either a single site or multi-site solution, and can optionally be integrated with a range of our partner platforms, such as Avaya, Cisco or Mitel. Robust and reliable, it enables you to monitor and control telecommunication costs and give you a true picture of how much money is being spent and who is spending it. Giving you the tools monitor usage and establish call patterns for departments and work groups letting you control, report and track your telecommunication costs. It also lets you know which employees are making excessive amounts of calls to restricted numbers or calling friends or long distant calls. There are two types of module for this, which gives the Services enabling you to charge back departments, employees and customers using markup or discount pricing and Traffic Analysis helping you to determine if you are using incoming, outgoing and bi-directional trucks efficiently. Our Call Accounting gives many benefits to your Contact Centre, allowing you to see the 'Bigger Picture', managing call flow and schedule staff for the most appropriate times. Giving detailed information about your employees such as who they are speaking too, who they have been talking too and their current availability, also helping resolve any misuse of the telephone system. This solution helps you to produce more flexible call rates tailored to your business. Our Contact Centre Solutions gives you the ability to schedule your workforce, intelligent forecasting and monitoring, so that your workforce are adhering to set working schedules and practices. This gives you the ability to assign agents by their skill set's (also storing employees skill's, hire dates, payroll's, profiles and lots more). Wed, 14 Mar 2012 10:51:25 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/intelligent-contact-centres http://www.btlnet.co.uk/services--solutions/contact-centre/ipfx-contact-centre Overview Intelligent Call Routing Mobility Single Server Architecture Preferred Agent Routing Dynamic Queue Management IPFX's Unified Contact Centre includes all the advanced features you would expect from a state-of-the-art solution, plus many additional features unique to IPFX. With IPFX Unified Contact Centre, queues are able to support any combination of Agents with varying skill sets - ensuring that calls are delivered to the most appropriate Agent. A key benefit of the IPFX Unified Contact Centre is its ability to integrate with IPFX Unified Communications; the commonality of components of both solutions allows an organisation to leverage spend in areas such as communication platform and data infrastructure. Effective Unified Contact Centres assist business by efficiently managing resources to enhance customer relationships while keeping overhead costs low. IPFX Unified Contact Centre runs on a single server to enable a high level of flexibility and manageability with a lower total cost of ownership. Ultimately, IPFX Unified Contact Centre is one of the most user-friendly, dynamic, scalable, feature-rich solutions available. This is particularly important when call volumes are unpredictable or external events impact on Unified Contact Centre planning. IPFX Unified Contact Centre can make call routing decisions from a system wide perspective, taking into consideration the available resources and skills across all sites before directing a call. This avoids wasted call diverts and frustrated customers. IPFX Unified Contact Centre can support Agents working from home, or from temporary locations, and provides real-time, centralised reporting and visibility regardless of Agent location. IPFX can also facilitate multi-tenanting so that an organisation can host more than one Unified Contact Centre on a system with each remaining private from the other. Multi-tenanting is particularly useful with companies that have multiple subsidiary Contact Centres. Wed, 14 Mar 2012 10:51:22 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/ipfx-contact-centre http://www.btlnet.co.uk/services--solutions/contact-centre/computer-telephony-integration We are able to include CTI (Computer Telephony Integration) within your contact Centre solution, giving features such as screen popping of incoming calls details and relevant database information. This gives the agent information straight to hand, where they can handle the call in the most professional way and deal with the call, resolving any enquiries as efficiently and quickly as possible. Contact Centre Screen Popping can work with any data source to launch applications or Web pages when calls arrive. Screen popping can launch database information and forms, so employees / agents can readily verify and update records. This reduces the cost per interaction and improves service levels. With Click to Dial your agents are also able to click a number on your CRM, Database, document or email to instantly call that number, increasing productivity and reducing the margin of error and costs related to miss dialling. Our Contact Centre solutions help integrate a wide range of communication methods and software applications, helping to improve productivity, lower costs, enhance customer service and give your business the competitive edge. Wed, 14 Mar 2012 10:51:19 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/computer-telephony-integration http://www.btlnet.co.uk/services--solutions/contact-centre/automatic-call-distribution-(acd) Our Automatic Call Distribution (ACD) solutions allow management to schedule within budget by using reports forecast activity levels on an employee's shift, weekly or monthly basis. The employees working schedule can all be set and associated to Automatic Call Distribution levels (ACD) so that they are working at the optimum level set to individual employees. The Scheduling solution reduces costs and payroll expenses by avoiding unnecessary scheduling and reduces the time of manual scheduling. This also avoids scheduling conflicts in employee availability and overtime eligibility, whist ensuring agents are performing to their highest standards on and off the phone as scheduled. ACD is a feature-rich voice automatic call distribution solution that enables calls to be evenly distributed among Contact Centre agents, for a cost-effective use of pooled resources and improved customer service. It ensures the equal distribution of incoming calls to the most appropriate group of agents based on the type of information or service required by the caller. This has many benefits such as the ability for call's to be fairly routed throughout the Contact Centre based on the longest idle or highly skilled agent, automatic call rerouting and prioritising individual callers, including voice announcements within the queues and the ability for Supervisors to silently monitor call answered by an agent, also after hours services can be intelligently controlled. ACD resiliency provides Contact Centres with an immediate response to outages and allows IP phones to remain in service in the event that a controller fails, or is taken out of service for maintenance, as the IP phones automatically re-register with a secondary controller and continues as normal, adding to your business continuity planning. ACD brings enhanced features to your Contact Centre and gives your workforce and agents to tools to work more efficiently. Wed, 14 Mar 2012 10:51:16 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/automatic-call-distribution-(acd) http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-remote-agents Mitel Teleworker Solution extends the full voice and data capabilities enjoyed by agents in your contact centre, to agents working at home or remotely. All a remote agent needs to be a fully integrated member of the contact centre team is a Mitel IP phone, a PC, a home router, and a high-speed Internet connection. Teleworker Solution offers: Transparent access to corporate voice and data services without the need for a VPN (virtual private network) High levels of security Plug-and-work simplicity Scalability with support for large numbers of remote workers Benefits Teleworker Solution enables you to: Grow your Contact Centre beyond the limits of its current facilities without increasing overhead Offer agents the option of working at home without the need, expense or hassle of a daily commute Recruit new skilled agents from outside your geographic area without requiring them to relocate Retain the services of skilled agents who move away from your operation due to relocations Wed, 14 Mar 2012 10:51:11 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-remote-agents http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-outbound-dialling Mitel Contact Centre Outbound dialling enables businesses to efficiently conduct outbound Call Centre tasks, such as marketing campaigns and sales follow-up. The outbound dialling application offers automated dialling that delivers calls direct to agents, maximising resource use and productivity. Agents remain productive during their shift, as outbound dialling can be used to level out inbound traffic peaks and valleys with outbound dialling tasks. Outbound dialling can be configured for either preview or predictive dialling: Preview Dialling is ideal when agents need to review information about the contact prior to calling. Preview dialling pulls information from a database about the person to be called, and presents that information to an available agent prior to the agent initiating dialling. Preview dialling application helps to ensure calls are made fairly, ensures the agent is informed about the purpose of the call before connecting, and saves time on manual dialling. Predictive Dialling is ideal for companies with lists of outbound calls to make in mass volumes, without the need to know the specifics about the person to be called. The predictive dialling application ensures calls are made according to campaign goals, while experiencing significant savings due to the efficiency gained by having the system dialling and only live calls being delivered to available agents. Wed, 14 Mar 2012 10:51:08 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-outbound-dialling http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-screen-pop Contact Centre Screen Pop displays caller and account information based on incoming call parameters. Contact Centre Screen Pop can work with any data source to launch applications or Web pages when calls arrive. When integrated with a third-party application or Web page, Contact Centre Screen Pop can launch database information and forms, so employees can readily verify and update records. This reduces the cost per interaction and improves service levels. Contact Centre Screen Pop enables you to: Identify callers by their name, ANI, DNIS, and by digits they enter, such as account numbers Retain caller identification information when calls are transferred between employees View a trace report web page that details customer call history for the past week Leverage your existing customer relationship management (CRM) database and view records in a CRM database upon call arrival. Mitel Contact Centre Solutions have been integrated with most market leading CRM solutions, and have integration plug-ins available for SalesForce.Com and Microsoft Dynamics CRM Create a Microsoft Outlook contact journal entry Benefits Contact Centre Screen Pop provides you with the tools to: Provide prompt, informed service Surpass service level goals and increase customer satisfaction Tap into the knowledge gained by employees who previously assisted particular callers Optimize your return on investment Provide a unified ACD employee desktop experience Wed, 14 Mar 2012 10:51:06 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-screen-pop http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-phoneset-manager-and-contact-centre-softphone- Mitel Contact Centre PhoneSet Manager and Contact Centre Softphone streamline call handling by enabling employees to use their desktop computers as IP-based phones. Contact Centre PhoneSet Manager automates Mitel phone sets from computer desktops. Contact Centre Softphone enables agents to use their desktop computer as an IP-based phone. Designed with agent productivity in mind, these applications provide intuitive point-and-click functionality, and save agents time with a configurable user interface, advanced short cut key functionality, and pre-programmed call forward destinations. Contact Centre PhoneSet Manager and Contact Centre Softphone: Provide automatic call distribution (ACD) agent functions (log in, set do not disturb, set make busy) in addition to basic hard phone functions Automate common agent actions and significantly increases efficiency and productivity Avoid blind transfers and callbacks, and facilitate first contact resolution Integration with Microsoft Office Communications Server 2007 and Office Communicator 2007 provides real-time and online presence enabling agents to quickly locate available experts, avoid blind transfers and callbacks, and enable first contact resolution Agent recorded pre-announcement greetings based on the queue, time of day and day of week Wed, 14 Mar 2012 10:51:03 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-contact-centre-phoneset-manager-and-contact-centre-softphone- http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-multimedia-contact-centre Mitel Multimedia Contact Centre allows your customers to contact you in the medium of their choice -voice, e-mail, web chat, fax, SMS (short message service), voicemail and walk-in. Multimedia Contact Centre ensures that you are just as responsive to these media as you are on the phone. It allows you to efficiently integrate and maintain service levels across all contact types, and monitor and report on them. Multimedia Contact Centre delivers: Automated routing of email, web chat, fax, SMS and walk-in medias to the longest idle agent Real-time monitoring of all multimedia agents and queues Historical reporting of all media types Agent forecasting for all media types Benefits Multimedia Contact Centre transforms your operation into a fully multimedia-enabled contact centre that can: Efficiently deliver service to customers in the media of their choice Maintain service levels across all contacts, ensuring all customer inquiries are addressed in a timely manner Capture more detailed customer information than is possible during voice communications Assist customers in completing online transactions, information queries, or other web-based experiences with web chat Protect against liability and customer claims with accurate tracking and reporting on all contact types Wed, 14 Mar 2012 10:50:57 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-multimedia-contact-centre http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-intelligent-queue Mitel Intelligent Queue provides the tools you need to intelligently handle and retain callers in queue, provide them with flexible alternatives to waiting in queue, and send them to the agent(s) best qualified to handle their requests. Intelligent Queue is an all-in-one; scalable, web-based voice processing system with interactive voice response (IVR). It enables you too rapidly and intuitively: Guide callers to the information, extension or automatic call distribution (ACD) path that best meets their needs Create and serve static and custom recorded announcements to callers in queue Provide callers with expected wait time or position in-queue messaging Provide callers with time of day / day of week / day of year or queue-conditional messaging Allow customers to request a queued callback via the web or voice mail Route calls based on the number they are calling from (ANI/CLI), time of day, or current queue conditions Report on Intelligent Queue activity Benefits Intelligent Queue provides Contact Centres with advanced capabilities that: Keep customers informed Manage caller expectations for a more positive experience Match callers with the most appropriate agent based on a range of factors Provide callers with flexible contact alternatives to waiting in queue Provide premium service to premium customers Meet service level commitments Understand call flows from the customer's perspective Wed, 14 Mar 2012 10:50:52 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre/mitel-intelligent-queue http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre We work with strategic partners Mitel to provide a number of Contact Centre solutions. These solutions help to improve working efficiencies, contractibility, management visibility, quality of customer experience, lower call and on going maintenance costs and introduce new ways of working and methods of communication. The Mitel Contact Centre solutions come within a number of sizes and specifications to suite your organisations requirements. We are able to make any Contact Centre solution bespoke to your specific requirements and exceeding your expectations. Mitel's Contact Centre Business Edition is designed for single-site Contact Centres with 25 or fewer agents. This value-packed, out-of-the-box solution offers you a selection of the most frequently used applications from Mitel's Contact Centre portfolio. It delivers: Award-winning graphical agent desktop Core set of historical and real time reports Consolidated agent and queue management Rich voice automatic call distribution (ACD) functionality Intelligent, advanced call routing options and interactive voice response (IVR) Contact Centre Business Edition combines robust communications platforms (Mitel 3300 IP Communications Platform (ICP) and Mitel 5000 Communications Platform), automated call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include: Mitel Contact Centre Management: Management tools for small to multi-site contact centres Mitel Interactive Contact Centre and Visual Queue: Dynamic telephone system control in real-time Mitel Call Accounting: Call costing Wed, 14 Mar 2012 10:50:35 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/mitel-contact-centre http://www.btlnet.co.uk/services--solutions/contact-centre/cisco-contact-centre Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Centre Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include: Simplifies business application integration Eases agent administration Increases agent flexibility Provides efficiency gains in network hosting Intended for both formal and informal contact centers, this unified communications solution also delivers: Sophisticated call routing and comprehensive contact management Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise Workforce Optimisation, including Workforce Manager, Quality Manager and Advanced Quality Manager Easy-to-use administration features Mobile Supervisor enabling real-time reports on the go Simplified installation, configuration, and application hosting The Cisco Unified Contact Centre Express is a single-server, integrated "contact centre in a box", that can also: Improve agent scalability Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next. Wed, 14 Mar 2012 10:50:32 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/cisco-contact-centre http://www.btlnet.co.uk/services--solutions/contact-centre/avaya-contact-centre/avaya-home-agents Home Agent lets contact centre agents work from home, remote offices, or any place with an internet connection. This Unified Communications solution supports both flexible work arrangements and virtual Contact Centres, giving businesses maximum freedom in the way they recruit and deploy their agents. Benefits Allows your business to get the Contact Centre capacity you need Recruit agents as needed, from virtually anywhere, without paying for the cost of additional office space Self-service and assisted-service unified into a single call routing solution Customers greeted intelligently based on business insights Intelligent Customer Routing lets customers connect with agents and experts anywhere in the enterprise Reach out to customers with timely, personalised, actionable information Automate services and transactions that formerly required live agent assistance Reduce costs, achieve higher levels of customer satisfaction, improve operational efficiencies Learn more   Wed, 14 Mar 2012 10:50:30 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/avaya-contact-centre/avaya-home-agents http://www.btlnet.co.uk/services--solutions/contact-centre/avaya-contact-centre We have acheived Gold Partner status with strategic partners Avaya to bring you a range of cutting edge Contact Centre solutions. The traditional call centre with rows of agents in headsets answering calls is becoming obsolete. In a consumer-driven, Internet-enabled world, customers and potential customers aren't just calling you. They want to reach you via email, instant messaging, text, and more. And simply "taking" calls isn't enough to keep customers loyal, you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers. In short, you need a contact centre. You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximising the value of every customer. Multi-site contact centres can create costly, efficiency-draining levels of infrastructure complexity. The Avaya Distributed Contact Centre solution helps reduce that complexity, resulting in more efficient operations, lower costs, and reduced staffing needs, giving noticeable ROI. The solution consists of three components: Server consolidation helps companies eliminate underused hardware and related expenses. It can help reduce maintenance costs by up to 15%, and application acquisition costs by up to 35% Resource pooling increases the efficiency of your existing equipment across your company, with gains of up to 8% Advanced Logic adds a layer of unique Avaya business intelligence to the contact centre, further increasing efficiency. This improves customer loyalty, leading to increased revenue. The result is a multi-site contact-centre model that is flat, consolidated, and easily scalable. Wed, 14 Mar 2012 10:50:27 GMT http://www.btlnet.co.uk/services--solutions/contact-centre/avaya-contact-centre http://www.btlnet.co.uk/services--solutions/contact-centre Specialised network solutions for call and contact centres Britannic has a 20 year heritage of providing database management and communications network solutions to contact centres. Working with our experts will increase your agent productivity, enhance management visibility and offer a premium service to your callers. We manage and support some of the UK's largest Contact Centres, including Trailfinders Travel and Auto Windscreens. Our solutions cater for Contact Centres of all sizes and complexities, from small office based call and Contact Centres to multiple global locations, including home and remote agents. Our network solutions give management full visibility and reporting over the activities of their Contact Centre. The in-depth reporting gives precise details on individual agent activities, with the ability to intelligently route and distribute calls to individual agents or appropriate departments, dependent on demand, agent status or caller preference. The latest Unified Communications solutions bring added intelligence to your call handling and outbound calling tasks. Intelligent call routing and integration with your CRM or Database, greatly speeds up the time in which calls can be made or closed. Our solutions can seamlessly scale to address the needs of growing, distributed, multi-site, virtual Contact Centres, ensuring business continuity, delivering a fully managed, robust solution that provides resilience and high availability. Learn more by using the options on the right. Wed, 14 Mar 2012 10:50:25 GMT http://www.btlnet.co.uk/services--solutions/contact-centre http://www.btlnet.co.uk/services--solutions/conferencing/video--audio-conferencing Video & Audio Conferencing saves travel costs and time, allows business to be conducted faster and more efficiently and lowers your carbon footprint by reducing the need to travel. Our Video and Audio Conferencing solutions cater for any size business requirements, from small personal desktop video, to large scale telepresence solutions. Introducing video into your communications brings new life into your business activities and the way in which your workforce communicates and interacts, giving a more professional, personal experience to the users involved. The latest high quality video communication solutions can be integrated easily and securely into your existing infrastructure, communication methods and business applications, helping to introduce a fuller more unified, converged communication experience. Our Audio Conferencing solutions are quick, easy, secure and affordable to use. Set up an Audio conference at a moment's notice and only pay for the exact time you use. We provide a conference bridge number and password for the conference. The video infrastructures that we provide include: Multipoint control units (MCUs), also known as bridges, that enable more than two participants to be in a single video conference gateways that connect users on different networks (typically IP and ISDN as well as PSTN) Gatekeepers that provide sophisticated user and bandwidth management functions as well as directory services NAT-firewall traversal solutions that enable audio and video calls to connect across different networks and user domains Wed, 14 Mar 2012 10:50:22 GMT http://www.btlnet.co.uk/services--solutions/conferencing/video--audio-conferencing http://www.btlnet.co.uk/services--solutions/conferencing/mobility-and-remote-workers Mobility and Fixed Mobile Convergence (FMC) solutions are becoming ever more important for businesses to keep in touch, irrespective of location, helping to improve productivity and support business continuity. With a large proportion of the UK's workforce either working from home or the field, it is paramount that there is effective communication and easy access to information throughout the organisation, their colleagues, customers and the supply chain. Also heightening the need to maintain management visibility across a dispersed workforce. We provide a full range of home-worker, mobility and FMC Solutions, allowing you to unify your workforce improving the service and support to your customers. Benefits Seamless remote access to the corporate voice network Flexibility to work remotely with full access to the office phone system Support employees whose jobs require that they be accessible outside of Regular business hours or who are required to work from home temporarily Reduce the cost of premises Lower labour costs Accommodate shift workers Support the flexible working initiatives Streamline expense management of home workers Learn more Wed, 14 Mar 2012 10:50:19 GMT http://www.btlnet.co.uk/services--solutions/conferencing/mobility-and-remote-workers http://www.btlnet.co.uk/services--solutions/conferencing/mobile-twinning Our mobility solutions include mobile twinning, where a user is able to twin a telephone (DDI) number to multiple devices, be this a mobile or landline. With such a geographically diverse, mobile workforce, being contactable at any location at any time is essential and greatly increases working efficiencies. Calls can be seamlessly transferred from mobile to landline (and vice versa) without any disruption, for example if you are arriving into your office on a mobile call, you are then able to seamlessly switch the call to the landline thus enjoying lower call tariffs. Our mobile solutions help unify your workforce, lower mobile call costs, improve productivity and give your business the competitive edge. Wed, 14 Mar 2012 10:50:17 GMT http://www.btlnet.co.uk/services--solutions/conferencing/mobile-twinning http://www.btlnet.co.uk/services--solutions/conferencing/mobile-applications Mobile applications are an integral part of unifying your business processes, communications, shared documents and critical applications. Our mobile application solutions give the users real time visibility and availability of colleagues and contacts, access to critical business applications and shared documents such as Business Diaries and work books, all accessed over a secure virtual private network (VPN). Access to these mobile applications increase the support to your mobile workers, unifying your workforce regardless of location, allowing them to enjoy access to business critical applications as though they were in an office environment. Wed, 14 Mar 2012 10:50:13 GMT http://www.btlnet.co.uk/services--solutions/conferencing/mobile-applications http://www.btlnet.co.uk/services--solutions/conferencing/mobile-voice Our fully managed mobile voice solutions allow our clients to have high quality, resilient and secure voice regardless of location. Our voice solutions are governed by our comprehensive Service Level Agreements ensuring that our clients are delivered the highest possible level of service, supported by our innovative 24/7 Network Operation Centre and dedicated experienced Account Managers. Our Clients have the choice of the latest next generation mobiles including the iPhone and Blackberrys using competitive business tariffs, leading to substantial costs savings. Our network service team, will analysis your current mobile spend and work alongside you to pick the best and most appropriate mobile solution to suit your business. Using the latest GSM gateway solutions from us, our clients make considerable costs savings, as calls between business mobiles and the office landlines (and vice versa) are free of charge. GSM gateways ensure ongoing cost saving and give great ROI (Return on Investment). Wed, 14 Mar 2012 10:50:11 GMT http://www.btlnet.co.uk/services--solutions/conferencing/mobile-voice http://www.btlnet.co.uk/services--solutions/conferencing Conferencing and live meeting solutions to improve collaboration Today's work methodologies encourage collaborative working as a more effective way to share ideas, expertise and make better decisions. Britannic's integrated conferencing solutions enable people to collaborate and bring skills together without the need for travel. Conferencing facilities such as desktop sharing, the ability to plan and run virtual meetings integrating video, audio and multimedia all contribute towards a more collaborative environment. This, combined with presence and availability functions, enable members of the group to determine instantaneously if they can make immediate contact with others, no matter whether they are office based or working off-site. In today's increasingly diverse working environment, more businesses are introducing home workers and a more mobile workforce, where it is essential for them to have the same access to critical business information, shared documents and applications as they would enjoy within the office. It is also essential that the workforce are able to have constant contact, visibility and real time interaction with each other. We work with our clients to introduce fully managed mobility and collaboration solutions and services, taking away the complexity and burden on IT resources, ultimately improving productivity, lowering costs and giving businesses the tools to succeed. Learn more by using the options on the right. Wed, 14 Mar 2012 10:50:08 GMT http://www.btlnet.co.uk/services--solutions/conferencing http://www.btlnet.co.uk/services--solutions/call-recording Call recording solutions to ensure legislation compliance and business continuity The Financial Services Authority has removed the exemption on the recording of mobile phone calls and has given businesses until 14th November 2011 to comply with the new legislation, which covers not only voice calls but also mobile electronic communication. Britannic Technologies has a number of cost-effective, easily implemented call recording solutions to fit your needs. We have been helping organisations transacting by phone to update their call logging solutions to help improve dispute resolution, address FSA requirements and provide market leading disaster recovery solutions to protect their company and ensure business continuity. Benefits of our call recording solutions include: Delivery of extensive user training based upon real life situations and calls Assessing internal training requirements through screen recording provides an extra dimension to customer service Simple and quick dispute resolution Speech analytics that can provide fast and accurate results to specific trend searches Disaster recovery options that guarantee no single point of failure Easy integration with a dedicated call logger, allowing for complete visibility of call usage and costs across multiple sites A simple to use, browser-based format Straightforward installation Easy integration within server virtualisation Find out about our specific solutions by following the links on the right. Request a callback to talk to someone about call recording today. Wed, 14 Mar 2012 10:50:02 GMT http://www.btlnet.co.uk/services--solutions/call-recording http://www.btlnet.co.uk/services--solutions Bespoke network solutions designed to support your business We work with you to understand your business strategies, and then design communications networks and network solutions that will stabilise, rationalise & optimise the ICT technology and enable it to deliver those strategies. We also manage systems migration,  enabling you to remain in control of the speed and extent of migration. Wed, 14 Mar 2012 10:49:58 GMT http://www.btlnet.co.uk/services--solutions http://www.btlnet.co.uk/business-enhancements/unified-communications Award winning systems integration and unified communications for businesses With the growing complexity and increased methods of business communication, companies are finding communications management harder and more expensive to manage. Our award winning systems integration skills unify your business communications by integrating your voice, video, data and software applications, to help increase productivity and enhance management visibility. Unified communications enables you to streamline your business processes and introduce new ways of working, ultimately lowering your communication costs and initiating best practice, through a standardised, joined up way of working. We deliver solutions in collaboration with strategic partners such as Avaya, Mitel, Cisco and Microsoft. Our Unified Communications solutions are used by thousands of businesses across the UK, helping improve their workflow and productivity, the service they offer their customers, the way in which they interact with each other, helping drive down communication costs, through basing their communications and data infrastructure on a single, secure, resilient IP network. Learn more using the options on the right. Wed, 14 Mar 2012 10:49:30 GMT http://www.btlnet.co.uk/business-enhancements/unified-communications http://www.btlnet.co.uk/business-enhancements/reduce-costs/reducing-costs-through-ip-telephony With the introduction of an IP based communication infrastructure, there are a wide variety of cost saving initiatives and new ways of working, which your business will benefit from. An IP based communication infrastructure opens a world of possibilities for reducing overall costs and increasing efficiencies within your business, through its flexibility to integrate with business applications and other methods of communications. Helping integrate voice, video, data and software applications, with ease of scalability, and the reduced costs associated with running your voice, video and data over a singular IP based network infrastructure. Joining up a number of your business locations using IP Telephony means you will be able to make free call's between sites, creating substantial ongoing cost savings. IP Telephony also allows your business, regardless of size to reduce costs by standardising your communications, software applications and business processes and the associated costs of the management and maintenance of these. Users can enjoy access to presence and availability of their colleagues regardless of geographical location around the world. Giving enhanced collaborative methods of communication, such as video, audio conferencing and real time interactive communication features, as well as enjoying the many benefits of CTI (Computer Telephony Integration). CTI features include screen popping incoming callers information, click to dial capabilities and much more. All leading to a smarter more efficient way of working that will come hand in hand with continued cost savings. We will give your organisation a free cost saving review and analysis of your current communication spend, and work alongside you to help incorporate the latest Unified Communication Solutions, consolidating your communications costs and implement a solution that is scalable and will grow with your requirements. Wed, 14 Mar 2012 10:49:27 GMT http://www.btlnet.co.uk/business-enhancements/reduce-costs/reducing-costs-through-ip-telephony http://www.btlnet.co.uk/business-enhancements/reduce-costs/flexible-finance-options Britannic have a range of solutions which can be easily implemented into existing operations to deliver cost savings without the replacement of existing systems and infrastructure. This coupled with flexible finance options and payment plans can achieve cost savings and spread the cost of any necessary investment helping to deliver rapid Return On Investment (ROI). Key benefits of payment plan: Immediate Acquisition of Equipment You can acquire the equipment that is needed now, not when the cost meets budgeting requirements. Conserve Working Capital Capital can be employed for other profitable purposes. Further, because we are supplying an alternative line of credit, existing credit lines remain undisturbed. Controlling cashflow Spreading the cost creates instant cash flow benefits, and lets you demonstrate return on investment from day one. All costs covered The payment plan can cover hardware, software, training, implementation and maintenance costs in one simple regular payment. Tax efficient 100% of all rentals can be offset against company profit. Easy upgrades You can build in upgrades without increasing your payments. We ensure our clients truely benefit from the latest Unified Communication solutions and have the right finance options in place to be able to take advantage of the wide range of managed solutions we have to offer. Wed, 14 Mar 2012 10:49:24 GMT http://www.btlnet.co.uk/business-enhancements/reduce-costs/flexible-finance-options http://www.btlnet.co.uk/business-enhancements/reduce-costs Through our experience, industry knowledge and strategic partnerships, we are able to substantially lower your communication spend. We undertake a full review and analysis of your current usage, methods of communications, your business's technology infrastructure and how these can be focused towards your vision for the future. We are able to leverage your current communications to the next level with the latest unified communication solutions, giving you a full holistic view of your current communication spend. Our solutions greatly reduce unnecessary costs in areas such as redundant lines, staff travel and unnecessary services you may be paying for.  We introduce the building blocks for an IP based infrastructure, giving you the flexibility, resilience, security and reassurance that your communications are future proofed and able to grow in line with your business requirements. We provide a number of managed services, including SaaS (Software as a Service). This greatly reduces cost of ownership as you only pay for the software licences and applications that you require, eliminating the large upfront costs associated with fully purchasing such software and applications. This method ensures that you always have access to the latest solutions. Just like using a licence based model, these applications can be quickly and easily upgraded. This eliminates the costly and time consuming task of purchasing, installing and maintaining new and upgraded applications. We reduce the burden through these managed and hosted communication solutions. Learn more by using the options on the right. Wed, 14 Mar 2012 10:49:22 GMT http://www.btlnet.co.uk/business-enhancements/reduce-costs http://www.btlnet.co.uk/business-enhancements/managed-services/network-operations-centre-(noc) Britannic's NOC reduces network downtime and improves the delivery of your network services. The NOC is a high-tech monitoring centre equipped with powerful hardware and the latest suite of software tools. This is managed 24 hours a day, 7 days a week by a team of highly skilled and dedicated support engineers. Our bespoke remote monitoring system enables on-site fault conditions to be managed remotely. This enables many conditions to be corrected without dispatching technicians to site. NOC features and benefits: • Active monitoring of all links and network devices • Ensuring continuous operation of services • Providing quality support for customers • Troubleshooting of all networks and systems • Opening of tickets to track and document resolution of your service requests • 24 hour a day, 7 day a week supervised operation by highly skilled network and system engineers Learn more Wed, 14 Mar 2012 10:49:19 GMT http://www.btlnet.co.uk/business-enhancements/managed-services/network-operations-centre-(noc) http://www.btlnet.co.uk/business-enhancements/managed-services Managed network services simplify your communications infrastructure management Our managed network services help take the strain off your IT resources. They also help lower costs by reducing your supply chain and giving you a single point of contact to manage your communications infrastructure of voice, video, data and software applications. All of our infrastructure management solutions are provided through a professionally managed service approach. Each of our clients has their own dedicated Account Manager, providing help and guidance and a proactive approach to help your business gain the most from the latest Unified Communications solutions. Our clients have access to highly skilled professionals and cross functional /discipline teams working with our customers to augment their skills and resource through managed service agreements. We have also established our own Network Operation Centre to provide highly responsive support, engineering and installation services that support the advancement of our clients' networks. Today's managed services market is mature and competitive. It is a great way for our clients to save money and streamline the efficiency of their IT environment.   Our managed services can deliver the following benefits: Reduced costs and clear ROI Peace of mind with 24x7 proactive monitoring and management Single point of contact Access to highly skilled technical resources Resources allocated to strategic projects instead of day-to-day management Ability to meet service level agreement commitments Learn more by using the options on the right. Wed, 14 Mar 2012 10:49:16 GMT http://www.btlnet.co.uk/business-enhancements/managed-services http://www.btlnet.co.uk/business-enhancements/increase-security Network protection measures to ensure the security of your communications system Network security is of the utmost importance when delivering any Unified Communications solution. We work to a very strict standard to ensure that your organisation's vital information and communications are secure at all times. We use the latest system security measures, including throttling technology and firewalls, alongside industry-recognised protocols to encrypt user traffic and bring security management to the edge of the network, enforcing authentication and access rights. We provide security configuration and policy management, ensuring that your communications and data are secure from virus attacks and unauthorised access. Our virtualisation solutions ensure that all your communications and data are stored centrally and securely within Britannic's data centre. This is constantly backed up to ensure that all your vital information and communications are situated in a highly secure environment. Our virtualisation solutions are supported by our Network Operations Centre (NOC), with experienced technicians on hand 24/7 to handle any problems or anomalies, ensuring that your business will always run efficiently and securely. We provide network security solutions such as voice and screen recording, being able to monitor and record any activity of a user on your network. These methods use the latest watermarking technology allowing you to use such information in a Court of Law. Learn more by using the options on the right. Wed, 14 Mar 2012 10:49:12 GMT http://www.btlnet.co.uk/business-enhancements/increase-security http://www.btlnet.co.uk/business-enhancements/increase-efficiency Efficiency is increased by real time communications, collaboration between colleagues, and the ability to integrate home and mobile workers. Our Unified Communication solutions unify your workforce regardless of location, allowing them to continue working without disruption, giving access to vital resources, information and applications. Our solutions greatly improve staff efficiency and contact ability, with the importance of lowering overall costs in travel, premises and associated costs, whilst standardising your methods of communications in a more efficient, easy to manage way. Our solutions offer scope to introduce an increasing number of methods of communication, not just traditional voice and data communications, but the integration of a wide variety of types, methods and applications, working side by side to make better use of your organisation's resources and streamlining your business processes. Efficiency gains are seen through our range of managed, hosted and virtual solutions, saving time on the overall management, upgrading and maintenance of your communications infrastructure. Our Software as a Service (SaaS) solutions consolidate a once costly investment to a licence based model, as you only pay for the resources you use. This makes your communications a lot more cost efficient, simpler to manage and easier to upgrade.  With efficient technical support on hand you can free up other technical resources which are critical to the smooth running and development of your business. Learn more by using the options on the right. Wed, 14 Mar 2012 10:49:10 GMT http://www.btlnet.co.uk/business-enhancements/increase-efficiency http://www.btlnet.co.uk/business-enhancements/improve-productivity Increase business efficiency with unified communications and remote working solutions Our Unified Communications solutions help to significantly improve productivity, through faster access to information, presence and availability of colleagues and co-workers and integration with your communications and database or CRM system. Gain instant access to important information, with screen popping caller details, click to dial capabilities, and many more integrated communication and applications solutions available to increase your organisation's productivity. Productivity gains are also seen with the latest mobility solutions, enabling your workforce to work, be contactable and have access to the same vital information and applications available within their office environment, regardless of location. Video conferencing is becoming an ever more popular method of communication, greatly improving productivity by reducing the need for travel and time out of the office. Travel costs are reduced and time is gained to concentrate on other important areas of work and business development. Contact us today to see how our IP telephony and Unified Communications solutions can help improve your businesses productivity. Learn more by using the options on the right. Wed, 14 Mar 2012 10:49:03 GMT http://www.btlnet.co.uk/business-enhancements/improve-productivity http://www.btlnet.co.uk/business-enhancements/flexible-working Intelligent network solutions for flexible remote working We provide fully managed network solutions to introduce flexible working into your business. Our professional home working and remote network solutions allow our clients to enjoy full secure access to their business critical applications, shared documents, presence and availability of colleagues and contacts. Personalised settings and unique contact numbers follow you with your home or remote working login, regardless of location, all through a secure virtual private network (VPN). Home and remote workers are able to simply plug their IP phone or soft phone into an internet connection and enjoy all the features and settings they would within an office environment. More businesses are introducing home and remote workers giving many advantages including a wider employment pool and a flexible way for their employees to work. This also reduces costs associated with travel, renting premises, and the benefit of using Britannic's reduced call rates. Learn more by using the options on the right. Wed, 14 Mar 2012 10:49:00 GMT http://www.btlnet.co.uk/business-enhancements/flexible-working http://www.btlnet.co.uk/business-enhancements Network management from Britannic Technologies can help significantly enhance your business potential. We can reduce call costs, improve call visibility and bring strategic vision to your business. Our network solutions support business continuity and new working practices, enabling you to achieve greater business agility, improve productivity and gain competitive edge. Wed, 14 Mar 2012 10:48:55 GMT http://www.btlnet.co.uk/business-enhancements