Call recording
Call recording solutions to
ensure legislation compliance and business continuity
The Financial Services Authority
has removed the exemption on the recording of mobile phone calls
and has given businesses until 14th November 2011 to comply
with the new legislation, which covers not only voice
calls but also mobile electronic communication.
Britannic Technologies has a number
of cost-effective, easily implemented call recording solutions to
fit your needs. We have been helping organisations transacting by
phone to update their call logging solutions to help improve
dispute resolution, address FSA requirements and provide market
leading disaster recovery solutions to protect their company and
ensure business continuity.
Benefits of our call
recording solutions include:
- Delivery of extensive user training based upon real life
situations and calls
- Assessing internal training requirements through screen
recording provides an extra dimension to customer service
- Simple and quick dispute resolution
- Speech analytics that can provide fast and accurate results to
specific trend searches
- Disaster recovery options that guarantee no single point of
failure
- Easy integration with a dedicated call logger, allowing for
complete visibility of call usage and costs across multiple
sites
- A simple to use, browser-based format
- Straightforward installation
- Easy integration within server virtualisation
Find out about our specific
solutions by following the links on the right.
Request a callback to talk
to someone about call recording today.