Cisco Contact Centre

Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Centre Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:

• Simplifies business application integration
• Eases agent administration
• Increases agent flexibility Provides efficiency gains in network hosting

Intended for both formal and informal contact centers, this unified communications solution also delivers:

Sophisticated call routing and comprehensive contact management

• Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
• Workforce Optimisation, including Workforce Manager, Quality Manager and Advanced Quality Manager
• Easy-to-use administration features
• Mobile Supervisor enabling real-time reports on the go Simplified installation, configuration, and application hosting

The Cisco Unified Contact Centre Express is a single-server, integrated "contact centre in a box", that can also:

• Improve agent scalability Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting

The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.