Computer Telephony Integration

We are able to include CTI (Computer Telephony Integration) within your contact Centre solution, giving features such as screen popping of incoming calls details and relevant database information. This gives the agent information straight to hand, where they can handle the call in the most professional way and deal with the call, resolving any enquiries as efficiently and quickly as possible.

Contact Centre Screen Popping can work with any data source to launch applications or Web pages when calls arrive. Screen popping can launch database information and forms, so employees / agents can readily verify and update records. This reduces the cost per interaction and improves service levels.

With Click to Dial your agents are also able to click a number on your CRM, Database, document or email to instantly call that number, increasing productivity and reducing the margin of error and costs related to miss dialling.

Our Contact Centre solutions help integrate a wide range of communication methods and software applications, helping to improve productivity, lower costs, enhance customer service and give your business the competitive edge.