Mitel Contact Centre
We work with strategic partners
Mitel to provide a number of Contact Centre solutions. These
solutions help to improve working efficiencies, contractibility,
management visibility, quality of customer experience, lower call
and on going maintenance costs and introduce new ways of working
and methods of communication.
The Mitel Contact Centre solutions
come within a number of sizes and specifications to suite your
organisations requirements. We are able to make any Contact Centre
solution bespoke to your specific requirements and exceeding your
expectations.
Mitel's Contact Centre Business
Edition is designed for single-site Contact Centres with 25 or
fewer agents. This value-packed, out-of-the-box solution offers you
a selection of the most frequently used applications from Mitel's
Contact Centre portfolio. It delivers:
- Award-winning graphical agent desktop
- Core set of historical and real time reports
- Consolidated agent and queue management
- Rich voice automatic call distribution (ACD) functionality
- Intelligent, advanced call routing options and interactive
voice response (IVR)
Contact Centre Business Edition
combines robust communications platforms (Mitel 3300 IP
Communications Platform (ICP) and Mitel 5000 Communications
Platform), automated call distribution (ACD) software that resides
on the communications platform, and a modular suite of
feature-rich, web-based applications that reside on the enterprise
server. These include:
- Mitel Contact Centre Management: Management
tools for small to multi-site contact centres
- Mitel Interactive Contact Centre and Visual
Queue: Dynamic telephone system control in real-time
- Mitel Call
Accounting: Call costing