Outbound Dialling
Adding Outbound dialling to your
Call / Contact Centre enables your business to efficiently
conduct outbound Call Centre tasks, such as marketing campaigns and
sales follow-up.
The outbound dialling application
offers automated dialling that delivers calls direct to agents,
maximising resource use and productivity. Agents remain productive
during their shift, as outbound dialling can be used to level out
inbound traffic peaks and valleys with outbound dialling tasks.
Our outbound dialling solution can
be configured for either preview or predictive dialling. Preview
allows you to review the information about the person you are about
to call before the call is conducted, this pulls the information
straight from the database saving much time on agents manually
looking for information and also helps them to prepare and be aware
for the purpose of the call.
Predictive dialling is ideal for
companies with lists of outbound calls to make in mass volumes,
without the need to know the specifics about the person to be
called.
The predictive dialling application
ensures calls are made according to campaign goals, while
experiencing significant savings due to the efficiency gained by
having the system dialling and only live calls being delivered to
available agents.