Remote Agents
Our Contact Centre solutions allow
your organisation to introduce Remote Agents who have the full
capability and access to information / applications they
would enjoy working within the centres. All a remote agent
needs to be a fully integrated member of the Contact Centre team is
an IP phone, a PC, a home router, and a high-speed Internet
connection.
This enables your organisation to
grow your Contact Centre without the added overheads of increasing
the size of the centre, recruit new staff outside the geographical
area with new skill sets, and increase your business continuity
planning and much more.
Brining a Virtual Contact Centre to
your organisation also gives you many benefits including deliver
'follow the sun' applications with multiple Contact Centres to
service all time zones around the clock and supporting home working
agents, route calls to the best skilled agents regardless of the
agents' geographic location, avoid costly employee relocations and
many other benefits.
Using our award winning in-house
development and integration team, we are able to help introduce and
manage such solutions to join up your workforce, improve
productivity, lower costs, enhance customer service
and introduce new ways of working.