New World Communications Proposal

We have developed a highly advanced New World Communications proposal, that will revolutionise the way in which you manage your voice, data, video and software applications throughout your business.

This model as outlined in the picture below will enable the cost effective delivery of voice services to the edge whilst supporting greater resilience through our net-X (SIP) platform, in addition to full WAN connectivity for other data services.

As net-X provides more cost effective voice services, specifically when compared to that of ISDN.  Channel rental charges are £5 for net-X compared to the typical £15 for ISDN channels.  In addition to the cost savings available through Net-X we are able to provide the benefit of network consolidation by reconciling the oversubscribed ISDN resource across our clients businesses, with resilient connections into our SIP exchange. These can be easily scaled to meet the full requirements of our clients' inbound and outbound call routing.   This will deliver significant cost savings from year one.

Once the connections are implemented our clients will benefit from the ability to scale up and scale down line connections in line with the business requirements, providing greater flexibility and agility for the organisation as a whole.

This model will offer you the same level of resilience that you have benefited from via Non Geographic Numbers (0845) via traditional geographic numbers.

This will also provide the foundation to rationalise disperse hardware, licensing and system management and embrace the virtualisation of ICT (voice and data) infrastructure / systems as required in the future.  This will enable greater control and resilience built into the core fabric of the solution design, with the added benefit of being able to share resources and services across our clients organisations through true enterprise (pooled licenses and applications).  This model can be easily extended to incorporate all locations across a group of business as required over time.

As outlined in the model there is the opportunity to add another data centre through our partnership with leading data centre provider, iomart.  This would provides our clients a fully redundant and resilient network with the benefit of dual power feeds, diverse network connections and high availability through the introduction of UPS (uninterrupted power supply), generators and live mirroring via SAN technology.

The outline in the preceding diagram will enable the introduction of new technology and services either from ourselves or other partners as a service as required.   This could include application guarantees via netMANAGER, Call Centre Technology or indeed CTI for aspects such as Intelligent Call Routing - in addition to other services such as screen popping and outbound dialling.

We work our clients to establish alternative pre-determined continuity routing plans which will automatically reroute calls across the network in the event of any disruption to service.  Unlike ISDN connections this will enable our clients to change routing plans on individual DDI numbers either automatically or within minutes for ad-hoc changes.

Central to the model is the introduction of end to end management of voice service across the network.  Traditionally this has been achieved through Layer 3, MPLS network.  However over recent time we have seen the introduction of Layer 2 Ethernet Networks.  This typically provides more cost effective networking and through our strength of technical skills available through our 24 x 7 NOC and monitoring / reporting tools we are able to offer a more customer focused service, greater insight into network performance and direct access to skilled network technicians, who are focused on first call resolution.  We have partnered with Cable & Wireless & BT for the provision of network connections into our core Managed Ethernet Network.