Systems Integration - CTI
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We simplify access to
information, deliver it more quickly and thereby enhance your
customer's experience.
What is CTI?
Computer Telephony Integration
(CTI) as the name suggests combines information from a
telephone call and a database or other software application
to provide personalisation and increase efficiency.
We specialise in bespoke software
integration and CTI , integrating the latest communication methods
with your software applications, bringing together and streamlining
your communication processes and increasing efficiency and
productivity.
Features that enable you to greet a
caller by name enhance the customerexperience. This can be achieved
by instantly screen popping incoming caller's information on a
user's computer screen. It saves time in having to
manually search the database.
Our software integration solutions
bring intelligence to your communications. With the latest CTI
Solutions your organisation can intelligently route calls
through your database to be connected to the appropriate users or
agents, greatly improving efficiency, customer experience and
ensuring that the right calls are being taken by the right
person.
The Britannic award winning
in-house development team are able to help with bespoke
development of any software integration you require. This means
there is no need to change your current CRM system or incur large
development costs.
netCONNECT- CTI
API
Following the success with our BriTEL CTI (Computer Telephony
Integration) server platform Britannic has created a next
generation CTI platform called netCONNECT.
netCONNECT delivers out of the box
CTI with more than 30 telephony platforms, all main CRM systems and
the most common business software. netCONNECT will
also bridge mixed telephony environments to deliver a consistent
experience to the end user - even in a multi-site, multi-vendor
environment.
netCONNECT has been built
using recent industry trends providing Software as a Service (SaaS)
and can be deployed locally and/or hosted from the "cloud".
The new SOA compliant services will
permit access to core real-time CTI capabilities (screen popping
and click to dial - outbound PC dialling). This will permit
straightforward transitions to new telephony systems in the future
as required.
What is
netCONNECT?
Computer Telephony Integration
(CTI) has never been an easy topic for even the most advanced
software houses. There are many approaches and standards across
different protocols from TAPI, TSAPI, CSTA, MiTAI and many more.
Each implementation is unique and the telephone manufacturers have
never agreed to use a standard approach across their systems. The
result is that CTI is traditionally difficult to implement and
limited in scope, because of the wide variety of telephone systems
across an average user base.
netCONNECT is designed to overcome
this. Where CTI cannot be delivered out of the box developers
/ software companies are provided with a toolkit to enable any
application to become CTI enabled across most telephone systems,
quickly and efficiently without a need to gain a thorough knowledge
of CTI.
netCONNECT handles the difficulties
associated with CTI and shields the developer by providing a
unified, clean and simple model that is identical for every
telephone system, and intuitive for developers to use.
Capabilities
- netCONNECT permits any application to be
enhanced with;
- presence capabilities
- call control
- communication tracking
- intuitive user efficient interfaces
- many more levels of functionality
Learn
more