Click to Dial Web Services

Our managed solutions include a number of outbound calling technologies, ideal to increase calling efficiencies, productivity and make greater use of the resources available.

Click to Dial is a simple but effective solution we provide is click to dial capabilities. Click to Dial allows a user to call the number on a database, document, website and much more by the click of a button. This greatly increases the speed in which calls can be made and almost eliminates the margin for error when making outbound calls.

Preview Dialling is ideal when agents need to review information about the contact prior to calling. Preview dialling pulls information from a database about the person to be called, and presents that information to an available agent prior to the agent initiating dialling. Preview dialling application helps to ensure calls are made fairly, ensures the agent is informed about the purpose of the call before connecting, and saves time on manual dialling.

Predictive Dialling is ideal for companies with lists of outbound calls to make in mass volumes, without the need to know the specifics about the person to be called. The predictive dialling application ensures calls are made according to campaign goals, while experiencing significant savings due to the efficiency gained by having the system dialling and only live calls being delivered to available agents.

Using our award winning software and development team, we are able to integrate these solutions within your current CRM or database using our netCONNECT solution. This will quickly and efficiently leverage and enhance your business process and the way in which you make outbound calls, improving productivity, enhancing customer service and experience and gain the competitive edge.