Software - Call Management
BriLOG is a powerful and easy to use Call Management software application
that combines speed, accuracy and flexibility - with the convenient desktop
access. BriLOG Call Management will give you access to information to help
you improve productivity, identify service improvements and manage and
control costs.
As BriLOG Call Management software is a networked product that can be accessed from other users in the business (LAN) or used to analyse information across multiple telephone systems (WAN).
BriLOG Call Management’s powerful report scheduler will enable you to create report templates which your business will need, and then automatically distribute / receive to relevant people and departments via email, web save to file location or specified printers.
BriLOG Call Management software provides a wide range of reports, statistics and graphs providing the necessary information to get the most out of your business communications.
BriLOG Call Management Software impacts specific areas of your business by increased understanding of peak traffic periods allowing you to plan accordingly. It also provides excellent visibility of response times, highlighting potentially areas for improvement.
The key features of BriLOG are:
- User Friendly Desktop Interface
- Comprehensive range of standard and “self configurable” reports
- Single or multiple site analysis – LAN & WAN
- Scheduled Reports – and automatic distribution to file, html repository,
printer or e-mail
- Drill Down facility to detailed reports
- Exportable report formats – csv, txt, pdf, xls, xml, doc, lotus…
- Easy to use Administration / Configuration module
- On Screen or e-mail alerts if connection to logger is lost
- CLI, DDI and Account Code Analysis
- Cost Centre Analysis
The key benefits of BriLOG are:
- Easy to use application
- Interrogate data across the LAN (Local Area Network) and / or WAN (wide
Area Network)
- Analyse resources, staff and telephone lines
- Understand peak traffic periods and plan accordingly
- Understand and improve response times
- Manage, control and reduce costs
- Quick and easy to access to information – especially with automated output
and scheduled reports
- Easily extend access to additional users or departments across the business
- Review how many times a specific number or range of numbers have called
you – customers, suppliers etc
- Analyse the success of advertising campaigns or operations
- Identify “abuse” calls to particular numbers such as “0906” premium rate
services