Software- Presence & Availability
Presence & Availability
Britannic have developed a directory tool called BriDIRECTORY enabling
your business to benefit from insight into presence and availability and
at the same time unify your various communication methods in one easy to
use interface.
BriDIRECTORY is integrated with your telephony and email system, allowing
you to view the current status of other users on the system. Colour coded
icons indicate whether employees are currently logged in and available,
on a call or have been away from their workstation for any length of time.
You can also instigate communication through various methods from the
same tool, for example you can click to dial a phone number, send an SMS
or send an email using BriDIRECTORY, all from your desktop.
Furthermore, should you receive an incoming call, BriDIRECTORY (using
CTI) will discreetly screen pop the name, company and number of the person
calling you, giving your customers the professional service they desire.
In addition you can handle calls from your screen, with dial, redial, answer,
hold, transfer, hang up, conference, call back and voicemail retrieval
all possible through BriDIRECTORY.
Managing your contacts could not be simpler as the directory is split
into 3 sections, internal users, corporate details (such as key customers
and suppliers) and your email contacts (which are seamlessly imported into
the application). Should you have contacts you regularly communicate with,
you can add them to a buddies list for ease of access.
The application has a number of key benefits to your business, such as
being able to view the availability of your colleagues. This greatly reduces
the amount of time a person spends attempting to contact people who are
unavailable and also reduces the need to put external contacts on hold
while availability is established.
Presenting all of a persons contact details and additional information
in one place saves time and also reduces the misdialling of phone numbers
and misspelling of email addresses as well as other key benefits.
The key features and benefits of BriDIRECTORY are:
- Colour coded real time status indicators of presence and availability
of internal contacts
- Integrated with Microsoft Outlook and other (MAPI compliant) email applications
- Synchronisation with Outlook contacts
- Call control via outlook toolbar – providing seamless control between
Outlook and BriDIRECTORY
- Dynamic link to Britannic’s Customers Extranet
- A single interface for a number of communication methods – Phone, Mobile,
Email, SMS
- Telephony control via software – including dial, redial, answer, hold,
transfer, hang up, conference, callback and voicemail retrieval
- Screen pop – automatically displaying information from the database as
to who is calling, their number and which company
- Set up telephony features via softphone, do not disturb (DND), transfer
to voicemail, transfer to alternative number, when busy or calls not answered
- Missed call list providing details of who called and when, with click
to callback functionality
- Unlimited call history – providing an audit trail
- Call duration and call timer
- Quick search option by forename, surname, company name and number
- Four contact lists – including “Internal, “Corporate”, “Outlook” and
“Buddies” for more simplified contact management
- Notification of PC inactivity – indicating “desk” based presence and
availability.
- A single interface for a number of communication methods – Phone, Mobile,
Email, SMS
- Single click to initiate communication
- Details information view including forwarding information
- Alpha tagging
- Single interface with enhanced security – ability to restrict contact information displayed by role