Software - Helpdesk
ProMARK Helpdesk & Customer Service module offers your business competitive advantage by helping you to optimise your existing customer relationships, improving customer loyalty and increasing sales revenues.
ProMARK Helpdesk & Customer Service enables you to maximise your contact with customers by offering them choice of communication methods (phone, SMS, email, fax, web and face to face) meaning they have access to information 24x7 even if your service team only operate in normal business hours.
Management and control is simple with automatic escalations, alerts and prioritisations all configurable by you against clearly defined SLA’s (Service Level Agreements).
CTI integration enables screen popping which gives your business a more
professional appearance on the phone (being able to answer using the customers
name) and at the same times increases the speed at which any requests can
be dealt with.