CalfordSeaden

Choose netMANAGER to align their WAN with their business objectives

View PDF

Calfordseaden are an integrated, multi-disciplinary organisation that encompasses diverse skills and specialities to provide a comprehensive range of professional services to the UK building and construction industry. This includes services such as chartered surveying, architecture & master planning,mechanical & electrical engineering, civil & structural engineering and much more.

They operate on a broad-based business platform that encompasses both public and private sector clients to promote sustainable growth and stability.

"We now have the tools at our disposal to fully plan our future communication requirements with confidence. Being able to rely on Britannic Technologies NOC gives the peace of mind that if any problems should occur on the network, they are there 24/7 to quickly and professionally solve them."

Andy Collins, IT Manager,Calfordseaden

Requirements & Objectives

Calfordseaden were encountering numerous problems over their Wide Area Network across 5 UK locations. These continued problems included slow critical application speeds, loss of voice and not being able to see any visibility with the use of their bandwidth and how this could be optimised.

Calfordseaden were finding that once a problem was discovered it may take some employees a few days to actually report them, then once resolved it could take up to a couple of months to actually diagnose what the main source of the problem was.

They thought that by increasing the amount of bandwidth on their WAN this would solve any problems that they may be incurring and help speed up their applications, giving the user a greater experience and avoiding problems they have encountered in the past.Calfordseaden choose netMANAGER to align their WAN with their business objectives.

However this was not the case as by simply increasing the bandwidth they still encountered numerous problems, with still no idea on what was causing them.

Calfordseaden felt that it was a key priority to find a network management solution which would give them full historical and real time visibility of their WAN, as well as the ability to fully optimise the use of their bandwidth, guaranteeing the performance of their critical applications, whilst saving costs on the optimal use of their bandwidth.

"Network problems which once took months to diagnose, can now be solved in a matter of minutes with Britannic Technologies innovative netMANAGER solution."

Andy Collins, IT Manager,Calfordseaden

The Solution

It was the task of Andy Collins the IT Manager at Calfordseaden to source a network management solution that would satisfy all of their requirements, with the visibility, optimisation and the ability to intelligently accelerate critical applications if needed.

Andy was asked to look at a number of options and solutions available and to see which one would cater best for their requirements.

Having looked at a number of solutions currently on the market, Calfordseaden did not feel they would suit and be inline with the company vision. The majority only accelerated the traffic on their WAN, if a problem occurs, or give high level visibility and reports.

Calfordseaden being long standing customers of Britannic Technologies approached their account manager to see if Britannic could assist.

Calfordseaden wanted to drill down to find and fix the source of the problem, at application level and fully optimise their bandwidth. Previously no solution seemed to satisfy this.

Until Britannic Technologies demonstrated their new innovative network management suite called netMANAGER, a managed service based on Ipanema Technologies patented SALSA technology platform. Netmanger allows Calfordseaden to set specific service level agreements on their chosen business critical applications, ensuring that there is always guaranteed optimal performance for their users and allow them to use their bandwidth to its full potential in the most cost effective way.

Netmanger also gives Calfordseaden full historical and real time performance of their applications (voice and data), over their WAN. This made the once lengthy and time consuming exercise of diagnosis instantaneous.

Benefits

• Full Visibility of the WAN performance, in historic and real time at overview and application level
• Problem diagnosis time saving
• Optimising and prioritising bandwidth usage leading to cost savings
• 24/7 Support from Britannic's Network Operations Centre

netMANAGER allows Calfordseaden to enjoy the many benefits of fully understanding the use of their WAN. Now any problem which may occur can be quickly and efficiently dealt with, leaving minimum disruption to the user.

They are now able to guarantee the performance of their critical applications, which has and will see many benefits, with the future strategy to introduce more bandwidth hungry applications and additional methods of communication. netMANAGER will now allow them to introduce these applications into the WAN with confidence.

The installation took 2 days to introduce the full netMANANGER solution over 5 sites. Now with netMANAGER and the ongoing 24/7 support of Britannic Technologies' Network Operations Centre, Calfordseaden have the tools at their disposal to effectively plan and intelligently predict their future communications and applications requirements with the upmost confidence and foresight.

"Having the type of Visibility,Control & Optimisation over our WAN, gives us the peace of mind to be able to focus and develop other areas in line with our business strategies."

Andy Collins, IT Manager,Calfordseaden