The Royal Automobile Club
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Background
The Royal Automobile Club was founded in 1897 with the aim of
encouraging the development of motoring in Britain. Today it is one
of London's finest private members' clubs, combining over 100 years
of luxury and tradition with exceptional facilities and outstanding
service. Members enjoy unlimited access to two superb clubhouses.
The Pall Mall clubhouse, in the very heart of London, contains a
unique range of accommodation, dining and sporting
facilities. The Woodcote Park clubhouse is set in 350 acres
of Surrey parkland, complete with two 18 hole golf courses,
together with a variety of other sports facilities, dining and
accommodation.
Solution
Britannic Technologies is proud to be considered a trusted
partner by the Royal Automobile Club. Since 2005 Britannic has
provided all encompassing support (24/7, 365 days a year) for the
two Mitel SX2000 systems and legacy Mitel messaging and operators
consoles.
As the systems reached maturity the teams have worked as one to
identify the users' challenges and formulate a
requirements specification to support the migration of the Mitel
systems to a new 3300 ICP platform.
This project will do much more than just replace the existing
telephony infrastructure, it will significantly contribute towards
business continuity by providing resiliency between the two clubs;
the use of hotdesk working for key managerial staff; and relocation
of key voice services to the ICT Comms room.
Project management
Smooth, undisrupted migration is vital to any customer-facing
organisation whose reputation depends on quality of service.
By commissioning Britannic's Prince 2 qualified project management
team and technical support services, the Royal Automobile Club is
assured of a smooth migration.
SIP technology
SIP technology is now tried and tested and has been supplied to
many of Britannic's customers for the last 8 years using its
carrier grade SIP exchange platform netX. Adoption of SIP
technologies at the Royal Automobile Club would
simultaneously increase the availability of service at both clubs
while supporting a reduction in operation costs. This project
is currently under consideration as the next step in developing a
comprehensive migration strategy.
Partnership with Britannic
The Royal Automobile Club's current relationship with Britannic
Technologies stretches back over 6 years now. From the outset and
most importantly, they displayed a level of understanding of our
current systems which no other vendor could match. Due to the age
of our telephone system at that time, both knowledge and spare
parts were at a premium in the market and Britannic were very
forthright and clear with us as to where we might encounter issues
and what actions we should take to mitigate those risks.
Over the years the relationship has grown and much of this can be
attributed to the fact that we've had a single account manager in
that time and consistently have the same couple of engineers. This
familiarity has fostered a mutual trust. When we decided this year
to upgrade our telephone systems to the Mitel 3300 platform,
Britannic were the natural choice of vendor to partner with and as
the project nears completion, I'm confident that the new
installations will be a success.
Gavin Du-Haney, The Royal Automobile Club