Space Air
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Background
Space Airconditioning PLC, an SME employing approximately 100
staff across five locations, has implemented Britannic's new world
communications model as a managed WAN service.
Britannic Technologies have been working with Space Air for
several years, installing and maintaining their Avaya telephony
system. Recently Britannic have implemented a solution that cuts
call costs to unprecedented levels and provides business continuity
across all five sites, a crucial requirement.
In addition to cost savings they will achieve resilience,
consolidation, proactive network management and an agile system
which can flex and grow with their business requirements. The
solution will realise annualised savings of over £14,000, saving
£43,000 over a three year term.
"Based on
our excellent long-standing telephony relationship and the trust
that has developed between Space Airconditioning Plc and Britannic,
we decided to enlist their services in migrating our network
infrastructure over to them. We have always been very impressed
with their support levels and technical knowledge." - Edward
Callaghan, IT Manager, Space Airconditioning Plc
Requirements
- Business Continuity - it was paramount that all sites could
continue to work as normal in the case of either voice or data
failure.
- Any solution must include the improvement of telecoms
management, the enhancement of resilience and a framework for the
future.
- Alerts that can be sent automatically to a group of mobiles,
24/7, in the case of a failure and again when the problem has been
rectified.
- Operating costs should be minimised and controlled.
Solution
The core components of the solution surrounded the installation of
a Bonded AnnexM infrastructure combined with a 100mb fibre
connection into their head office in Guildford. AnnexM is
leading edge ADSL technology, enabling much greater outbound
bandwidth.
Business continuity: In the case of a failure at any of Space
Air's branches the calls will be routed towards Guildford using SIP
trunking. Should Guildford fail, the calls will go to another
branch. Dual circuits were installed at all sites to maximise
resilient failover and shared usage. Failover would be
instantaneous and seamless to the user.
Resilient infrastructure: To expand the resiliency even further,
the 100mb Ethernet circuit at Guildford will be delivered over
fibre and the dual circuits run over copper, providing connections
come from different parts of the exchange.
Additional resilience and capacity is gained by bonding two DSL
lines together, providing a business grade link designed to deliver
business critical services such as voice.
Benefits
Space Air's supply chain has been consolidated providing a single
point of ownership across their whole network, thus improving
efficiency and lowering cost.
Proactive Monitoring: A major aspect of the solution is the
proactive network management, giving Space Air real time
status updates of their network. Instant alerts are sent to both
Britannic and Space Air, allowing an investigation to commence
immediately without it having to be manually flagged.
Space Air have extensive access to network reporting and
visibility tools. Historical reports and statistics on network-wide
Mean Opinion Scores, ADSL line history, bandwidth optimisation and
performance can also be accessed via a central archive.
"From high
level management down through to the excellent technical support
department, Britannic have surpassed themselves with the cost
savings and improved efficiencies offered. It made the decision to
utilise their services an easy one." - Edward Callaghan