Waterloo Air
Save thousands by adopting
Britannic's Total Business Plan
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Waterloo Air are
one of the leading suppliers of air terminal devices in Europe
today including grilles, diffusers and chilled beams. Waterloo take
pride in offering high standards of design, manufacturing and
service to clients across a wide range of sectors.
Waterloo Air have been clients of
Britannic Technologies since 2006, gaining a number of benefits
through Britannic's Mobile total business package and other
services.
Requirements &
Objectives
Waterloo Air's main requirement was
to find a provider that could provide a single point of contact for
their mobile and telephony needs, and achieve cost savings.
Lowering the total call spend of
their mobiles over their 2 UK sites and 1 based in Holland, was
also a major requirement. This included mobile to mobile and mobile
to office calls.
Waterloo Air's workforce is very
mobile. Consequently the mobile spend was becoming increasingly
more expensive.
They had found that their previous
provider was not providing appropriate support, guidance and
service to meet their needs.
They were looking for a provider
that could really manage their mobile solution, ultimately lowering
total cost of ownership for their communications.
They wanted full reporting tools
and to create new ways of working for their employees.
"Britannic
Technologies have exceeded our expectations, giving excellent
customer service and drastically cutting our mobile call
costs."
IT Manager,
Waterloo Air
Solution
Waterloo Air met Britannic's
following attendance at a number of Britannic's events and
seminars. Throughout this time Britannic established a strong
understanding of Waterloo Air's requirements.
The solution that Britannic offered
Waterloo Air matched their requirements perfectly. Britannic
provide a dedicated Account Manager for Waterloo Air who acts as a
single point of contact and guidance who built up a sound
understanding of their business requirements.
Britannic analysed the current
mobile call spend and profiles and recommended the best solution to
fit their profile.
Britannic seamlessly managed the
transfer to the new service without any service interruption. This
also allowed Waterloo Air to retain their existing handsets and
numbers - therefore incurring no additional up front costs.
The solution has delivered
significant cost savings, of up to £10,000 per year. In addition to
the cost savings Britannic have provided detailed reporting,
electronic billing and analytical tools.
Britannic have introduced a number
of other solutions for Waterloo Air to tie in with their mobile
solution. This includes remote and home working. This has delivered
further cost savings and extended office services to their sales
force.The Benefits Waterloo Air have enjoyed a number of benefits
from Britannic's Total Business Package.
Benefits
-
Yearly mobile cost savings of
approximately £10,000
-
Simplified and unified billing
platform across all locations
-
Enhanced customer service, support
and guidance
-
Access to reporting and analytic
tools
-
Scalable solution, growing with their
requirements
The solution has reduced mobile to
mobile and mobile to office call costs dramatically - in the region
of £10,000 per year.
The reporting and analytic tools
have also provided management a great advantage to be able to drill
down to individual employee usage and spend. Seeing where further
efficiencies can be made.
"Waterloo Air are very
satisfied with the way in which Britannic work. Their account
manager has given them excellent customer service and guidance.
Building a partnership, keeping them up to date with the latest
solutions available, and ways in which these can improve working
efficiencies.
Britannic's solution look's at
the 'bigger picture' and has helped Waterloo Air harness even more
cost saving and business benefits.
Introducing solutions such as
teleworker and remote workers, ties in very well with their
dispersed and on the road sales team."
IT Manager, Waterloo
Air