Recruitment

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Connecting clients to candidates

Imagine your recruitment staff knowing...

• Full name, company, address and location
• Call history and sales history
• Reason for call
• Which vacancy
• Potential candidates

...before taking the call!

CTI enhances recruitment agency performance by:

• Individual caller treatment, from the moment the telephone rings
• Enhanced customer experience
• Reducing the number of interventions it takes to accomplish a task
• Eradicating outbound call misdialing
• Saving 20-60 seconds on every call
• Creating a professional image
• Improving call handling
• Increasing speed of call answer
• Directly routing calls to the best person
• Increasing first call resolution
• Increasing customer retention

Customer retention

Your customers know why they are contacting you. Great service is knowing your customer and why they are calling. Today's customer has high expectations and is willing and able to move to a new provider.

Retaining a customer is 7 times cheaper than  gaining a new one. Treating your customer as an individual helps retention.

Increase placements and service with individual caller treatment

• Enhanced Client Service: At Britannic Technologies, we believe that all customers should be treated as individuals and customer service is our highest priority.

Let us increase your client satisfaction by providing tools to greet your clients personally, speed up call resolution and increase the rate of outbound calls.

• Professional Candidate Service: In a competitive market, add professionalism, gain loyalty and make your candidates feel valued.

• Fulfill time bound opportunities faster: Speed up your network of calls with instant access to information, rapid, accurate outbound dialing and a personalised service for regular temps and contract candidates.

• Campaign ROI: Secure more placements by improved call handling and faster throughput of calls.

netCONNECT from Britannic Technologies provides a high level of computer telephony integration (CTI) previously only available via large, expensive contact   centre solutions, at a fraction of the cost.

Did you know..?

• 20 seconds can be saved on every incoming call. Save an average 135 hours per week just by implementing CTI Software!*
• 10% of outgoing calls are misdialed - CTI dials with a mouse click, eradicating error.

*Based on an average 100 agents handling 50 calls per agent