Head of Innovation & Product Introduction

Are you inspired by innovation with the drive to get new products out to market?


Britannic Technologies is a well-established business with a strong track record of innovation and delivering market leading business led technology solutions.
Working in partnership with leading vendors and service providers, niche application providers and in-house developed applications and development capability, Britannic operate within the Telecoms, Contact Centre and Digital markets, ranging from mature markets to fast-moving emerging markets.

It’s a fun and challenging environment with plenty of opportunity to make a mark. It’s also an exciting time to be a key part of the continued company and market transformation, with a significant step-up in Innovation at Britannic Technologies and the creation of the Innovation Hub.

The Innovation Hub showcases our company’s innovative culture and by co-creating with our colleagues, customers, and partners we are focused on releasing new value to underpin successful business change and transformation.

The successful candidate will join the Senior Management Team, reporting to the Senior Leadership Team taking charge of innovation and successfully introducing new products and services into Britannic’s portfolio to meet the needs of customers, market opportunity and BAU operations.

Key responsibilities

  • Analysis of market trends / research and customer data to determine gaps in portfolio and opportunities to generate new business value.
  • Overseeing the identification, development, and onboarding of new products.
  • Conducting research activities to determine gaps in portfolio and opportunities exist to generate new business value.
  • Working with marketing to ensure ideas are desirable and technically feasible, commercially and operationally viable and providing a business case for management sign-off.
  • Analysis of market trends and customer data in their development of new product introduction and new product development.
  • Setup and manage the Innovation Hub working with partners, internal stakeholders and customers.
  • Working with internal stakeholders and partners to launch product into market and BAU service operations. Ensuring any new Product Introduction is fully managed/supported by the Internal BTL teams.
  • Creation of technical literature and product specifications.
  • Assisting with introduction into BAU; approach to product evaluation, onboarding, deliver product knowledge into both Sales & Service, and then ongoing assessment into support requirements and procedures and feeding into sales and marketing collateral creation.
  • Presenting / holding / attending regular meetings and sharing sessions), across colleagues, peers, partners and clients.
  • Setup and manage the Innovation Hub working with partners, internal stakeholders and customers.
  • Determine key priority projects (6/12/18/24 months plan), creation of appropriate roadmaps and ensure they are aligned with market / business needs.
  • Sharing insights, findings and presenting recommendations and progress to SMT & SLT.

This is an exciting role with high visibility. If you think you’re a good fit, get in touch and we look forward to hearing from you.