Key Responsibilities

Networking

  • Understand the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
  • Understand the issues involved in administering and maintaining corporate WAN.

Telephony

  • Assist with the administration and maintenance of the telephone system, including telephone switches.
  • Assist with the creation of telephone and voicemail extensions, routing extensions to appropriate locations and updating information as requirements change.

Demo rooms

  • Helps set up and maintain computer stations and software for training programs and demos.

Internal Systems

  • Assist in supporting corporate applications; internal corporate servers, user desktops, etc.
  • Assist with basic troubleshooting, backup, and archiving.
  • Help install and improve

New Recruits Administration

  • Create network and email accounts for new users.
  • Set up computers for new users and ensure delivery of equipment to users in different locations if necessary.
  • Update company phone lists and email address books.

Help Desk Administration

  • Help answer all trouble calls/emails and enters work orders into our CRM software.
  • Assist in administering and maintaining local and web-based applications
  • Liaise with Microsoft and other vendors for online services.
  • Assist in the administration and maintenance of Internal Systems programs
  • Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a professional manner maintaining confidentiality.
  • Provide responses to internal clients in a timely manner.

Asset Management

  • Assist with the inventory management of software licenses, software, hardware, and other IT supplies.
  • Assist with the purchase of software, hardware and other IT supplies.
  • Promote responsible usage and care of corporate equipment.

Career Path Core Competencies

Communication

  • Listen to others and accept input from team members.
  • Clearly articulate ideas and thoughts verbally.
  • Accurately prepare written business correspondence that is coherent, grammatically correct, effective and professional.
  • Relay relevant IT-related information to the company in a timely manner.


Leadership

  • Display a positive attitude
  • Demonstrate flexibility in day-to-day work. Sometimes work will be required out of hours.
  • Set high standards of performance for oneself.

Teamwork

  • Establish harmonious working relationships with team members.
  • Appreciate each team member's contributions and values each individual member.

Client Management

  • Value internal clients and responds to their needs as they arise.
  • Establish effective working relationships with internal clients.
  • Follow established communication guidelines.
  • Use good judgment in what and how to communicate with internal clients.

Organisational Responsibilities

Innovator Development

  • Understand the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning.
  • Seek input from mentors and supervisors.
  • Actively apply feedback received to day-to-day work and strives to improve performance.

Internal Operations

  • Accurately complete daily checks and procedures as required.
  • Accurately complete and submits status reports in a timely manner.
  • Comply with all company policies and procedures.
  • Participate in the implementation and support of IT-related policies.
  • Keeps workrooms and labs neat, organised and secure.

Are you the right person for us?

  • At least three years of hands-on experience
  • Windows Server support experience is essential.
  • This role would suit an IT Administrator with an MCP
  • You should have extensive Microsoft Azure knowledge, and experience with virtualisation technologies and IT automation tools
  • Cyber Security skills and vulnerability assessment knowledge would be an advantage.

Britannic benefits

  • 24 days annual leave, plus bank holidays, + birthday off + volunteering day off
  • Pension
  • PMI
  • Life Insurance etc
  • Bike scheme