A look at the technology behind fast, intelligent customer service in digital channels

Join us at Avaya’s Tower 42 Office, London on 22nd June to explore solutions for better managing your customer experience and digital customer service!

You will learn about Avaya’s contact centre technology for IP Office, get best practice advice for its deployment in the cloud and find out how to develop your contact centre with real-time customer communications and collaboration apps for better online service.  

We will update you on the latest IP Office version, IPO R10.1, and discuss how this suite with its unique combination of applications, software and services simplifies knowledge exchange and boosts employee productivity in the back office.

Demonstrations and a networking lunch will round off the morning.

Location:

Avaya London Office
19th Floor, Tower 42
25 Old Broad Street
London
EC2N 1HQ

Get directions

What's on?

Registration

Introduction Richard Betts, Account Director, Britannic Technologies

How Can You Ensure That Your Network Supports Digital Customer Care? Peter Wilson, Pre-Sales Analyst

Enhancing the Contact Centre with WebRTC, System Integration and Automated Workflows Richard Betts, Account Director, Britannic Technologies

Coffee Break

Avaya Road Map Briefing James Turner, High Touch Account Manager

Multimedia Contact Centre Update Contact Centre Specialist and Demos

Lunch, Networking & Individual Consultants

Why attend

Join us for a comprehensive exploration of multichannel contact centre technology for IP Office and an exclusive chance to have your technical and commercial questions answered by experts from Avaya and managed services provider, Britannic Technologies.

What you'll learn

  • Avaya technology and product updates
  • Cloud-based multichannel contact centre solutions
  • Service automation and personalisation
  • WebRTC
  • Cloud deployment models and trends
  • Network infrastructure renovation

Who should attend

  • IT Directors and Managers
  • Operations Directors
  • Contact Centre Managers
  • Customer Service Directors

Book your place!

If you have any questions ahead of the event, please get in touch with us on 01483 544 807.

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