Seize the opportunities of
Digital Transformation.
We know that for most businesses customer engagement and scaling up operations will be key this year. All that, whilst both reducing time to market and costs. During this seminar we will look at how you can achieve key business objectives like this through digital transformation.
You will learn how to:
- Enhance the customer experience
- Re-factor legacy systems for the cloud
- Integrate new technology with old by overlaying your legacy tech
- Increase market sustainability
- Modernise your Avaya (and other) solutions
With Britannic’s skillset and experience we offer you a helping hand to make your digital transformation project a success by breaking it up into manageable components that can be measured and justified.
This is a FREE event for qualifying end-user organisations only.
This event is ideal for:
- Customer Service Directors
- Heads of Contact Centres
- Operations Directors
- IT Directors
- Digital Transformation Leaders
- Business decision makers
It's very useful to take time out to do some future thinking and hear from industry leaders about where the business direction should be going...the Britannic Presentations join up the dots in terms of the direction of the technology and how it can be all brought together
Agenda
Welcome Presentation
Digital Transformation in a Legacy World
Demos
Coffee Break
Avaya Update
Finish & networking lunch
I came with my IT Director and we enjoyed the presentations. I'm interested in how you integrate artificial intelligence with the agents and how you achieve an enhanced experience by getting them both to work together