Is your contact centre tailored to deliver digital customer experiences?
Join us to explore the technology behind fast, intelligent online service and learn how you can change the way your customer service agents work and engage with customers and colleagues.
A compact morning session, Britannic’s Contact Centre Briefing with Avaya will focus on the latest developments on the Avaya Aura platform and update you on the new IP Office Release 11. You'll also get a quick introduction to the most relevant applications now available in the Avaya portfolio that build on AI, process automation and machine learning concepts. We'll explain how you could use these apps to speed up your customer and employee interactions in the contact centre and across the back office.
If you’re not yet an Avaya user, the session is a good starting point to evaluate Avaya solutions and learn how you could transition to an integrated, cloud-based UC platform or customer service hub.
This Briefing will be complemented by an update on Avaya’s road map for 2018.
The day will begin with registration, tea and coffee at 9.30am. Presentations start at 10am.
Enhancing the Contact Centre with WebRTC, AI and System Integration
Coffee and Networking - Room Split
IP Office R 11 general update
Avaya Aura general update
IP Office Contact Centre Update and Demos
ACM, Oceana and Breeze Update and Demos
Lunch, Networking & Individual Consultations
This interactive session offers a useful mix of technology insight, strategic advice and networking, so you can determine how best to enhance your contact centre platform for a consistent digital customer experience and increased agent efficiency. The session is equally suitable if you are keen to explore if the Avaya contact centre platform could be the right fit for your business.
Who should attend?
- Customer Service Directors
- Contact Centre Managers
- Operations Directors
- IT Directors
What You'll Learn
Learn how to maximise the performance of the Avaya IP Office, or Aura Contact Centre platforms + create personalised digital experiences with integrated social, video, live assistance and scripting applications
Understand how to deliver greater operational performance in the contact centre with process automation and back office systems integration
Discover complementary technologies including AI and M2M apps
Strategies to move from a piecemeal system to a centralised contact centre platform, on-premise or in the cloud
Learn how to tailor your contact centre platform and apps to deliver better digital experiences
Get the latest Avaya product updates and releases first