Business transformation doesn’t come from comfort zones.

That’s why our 14th annual Convergence Summit will inspire you to break out of yours and find fresh ideas, practical solutions and hands-on strategic advice that will help your business to innovate now.

A day of insights and fun, the Summit promises to be another energising event for UK technology and business leaders in search of better ways to work, serve and connect with the world!

Eric Backhouse, Head of ICT, Wakefield & District Housing

I attend Convergence Summit year after year because it is the ideal opportunity to catch up with Britannic and its strategic partners. I always find the conference an incredibly useful resource to find out about the latest tech innovations and trends in the telecoms world.

Keynote Speaker

Anthony Tasgal

Trainer, Lecturer, Author, Communications Strategist & Principal Advisor for CIO Connect Hong Kong

40 powerful minutes of examples, questions and ideas that will have you put your head over the parapet and discover how you can use behavioural economics and the power of storytelling to influence technology success!

Jonathan Sharp

Sales & Marketing Director, Britannic Technologies

The communications visionary that helps you drive business innovation, integration and change into your business – without scaring off the stakeholders.

What's On?

Convergence Summit features a series of thought-provoking and highly relevant business & technology presentations, specialist TechTalks and hands-on demos. It's your ticket to the latest thinking in communications (and) technology, delivered by the brightest minds in the industry!

Registration, Breakfast & Exhibition

Welcome Address

Keynote Presentation

Avaya Insights

Britannic Insights

Coffee & Exhibition

TechTalk Sessions 1

TechTalk Sessions 2

Lunch & Networking

TechTalk Sessions 3

Mitel Insights

Microsoft Insights

Food for Thought with Jonathan Sharp

1-2-1 Meetings, Storytelling Workshop & Tours


TechTalk Programme

Our TechTalks and workshops are designed to stir your curiosity about specific technologies and services that can help your organisation improve its business processes, customer service through the contact centre and underlying network infrastructure.

In each session, expert speakers will discuss real-world issues, offer practical solutions and answer your questions.

Explore the sessions in more detail below and book your places now!

Andrea Murphy, Contact Centre Manager, Slater & Gordon Lawyers

The Summit was a brilliant networking opportunity and offered a great setting to meet and chat with peers from across different industries to exchange ideas.

Why should you attend?

To get answers to the BIG questions. 

How can communications technology be applied to meet business requirements? How can you digitise operations and strike a balance between raw performance and UX/ CX goals? How to create enough positive momentum for users and customers to tell positive stories about your brand and organisation? Where do I find the funds for transformation projects?  

Now in its 14th year, Convergence Summit gives you unrivalled access to the latest thinking in the telecommunications industry. Supported by senior technology and business experts from Britannic's partner community, it is your destination for insight into communications technology, UC, CX and Connectivity, and for ideas that transform business.

Are you ready to redesign your business for the future?

Who should attend?

  • IT Directors & Senior IT Managers
  • Head of Digital Transformation
  • Head of Customer Experience
  • Marketing Directors & Sales Directors
  • Finance Directors

Where will Convergence Summit take place?

Convergence Summit 2017 will be held at Ascot Racecourse Pavilion.

Ascot Racecourse, High Street, Ascot, Berkshire, SL5 7JX

Can’t make it to Ascot? Join us in Manchester instead!

Convergence Summit will also take place at AJ Bell Stadium, Manchester on 23rd November 2017.

What time does it start and finish?

Date: 9th November 2017

Registrations & Exhibition: 8:30am

Welcome Address: 9:40am

End: 4.45pm

How much does it cost to attend?

Convergence Summit 2017 is FREE to attend for qualifying professionals.

Please note: Tickets are limited to four colleagues per company.

Zola Bromley, Group Customer Focus & Relationship Manager, Harratts Group

Unlike other conferences that can be quite dry at times, this one was truly enjoyable. The Summit speakers and exhibitors were really engaging and presented plenty of useful ideas that I can actually take back to the office. Overall a great, productive day.


Ascot Racecourse
High Street

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If you'd like to book a demo, however, or would like to meet us to discuss your Mitel requirements, drop us a line and we'll arrange!