Is your contact centre designed to deliver digital customer experience?
Join us to explore the technology behind fast, intelligent online service and learn how you can change the way your customer service agents work and engage with customers and colleagues!
Consistent internal IT processes are key to creating better and coherent customer experiences in digital channels. That means operating a system that centralises multichannel communications and that streamlines customer interactions.
In this seminar, Mitel and Britannic experts will explain how you can develop better digital experiences for your customers and agents building on your Mitel contact centre platform. From frontline productivity boosters to back office integration and automation, we will discuss how you can move from a fragmented applications environment to a cloud-based ecosystem that achieves higher performance and operational efficiencies across your customer service hub.
This session will be complemented by an update on Mitel’s latest product releases and its technology road map for 2017.
If you're new to Mitel, we'll be happy to answer any questions you may have about the Mitel contact centre platform and connect you with our product specialists.
The day will begin with registration, tea/coffee at 9.30am. Presentations start at 10am.
Mitel Road Map Briefing
Enhancing the Contact Centre with WebRTC, System Integration and Automated Workflows
Boosting Contact Centre Productivity with Outbound Dialling and Scripting
Multimedia Contact Centre Update and Demonstrations
Lunch, Networking & Individual Consultations
This interactive session offers a useful mix of technology insight, strategic advice and networking, so you can determine how best to enhance your contact centre platform for a consistent digital customer experience and increased agent efficiency.
The session is equally suitable if you are keen to explore if the Mitel contact centre platform could be the right fit for your business.
What you'll learn
- How to deliver greater operational performance in the contact centre through back office systems integration and automated workflows
- Creating personalised digital customer experiences with integrated social, video and live assistance applications
- Maximising agent productivity with outbound dialling and scripting tools
- Cloud as an agile, cost-effective delivery model for your contact centre environment
- Latest Mitel technology developments
Who should attend
- Customer Service Directors
- Contact Centre Managers
- Operations Directors
- IT Directors
I always find the speakers and content of the highest quality and relevance