Driving performance & operational efficiencies across your business teams and customer contact hub
Join our Mitel UC & Contact Centre Technology Briefing in London, 14th September, for the latest updates on integrated communications solutions from Mitel and Britannic!
Many organisations already provide UC tools to their teams and multi-channel communications in the contact centre. But all too often these applications and channels are managed in silos, creating islands of technology that stand in the way of a highly efficient operation. This seminar will explore how you can improve customer service processes by connecting your back office to your contact centre, and your customer service channels with one another.
The session will be complemented by an update on Mitel’s latest product releases and its road map for 2017.
The day will begin with registration, tea/coffee at 9.30am. Presentations start at 10am.
"The Power of Unified Communications"
"Is Your Network UC-Ready?"
Mitel Road Map Briefing
Coffee and Networking
"Enhancing the Contact Centre with Middleware and Applications"
Multimedia Contact Centre Update
Lunch, Networking & Individual Consultations
This interactive morning session is a great opportunity to learn about the latest UC and contact centre solutions, including MiContact Centre Business R.9 and MiCollab R.8; back office and front office integration; infrastructure requirements and deployment best-practice.
What you'll learn
- How to deliver greater operational performance in the contact centre through back office systems integration and automated workflows
- How to deliver blended customer service from the contact centre
- Harnessing new service channels and revenue streams in the contact centre
- Mitel product updates & strategic road map
Who should attend
- IT Directors and Managers
- Head of Contact Centre
- Head of Customer Service
- Head of Digital Strategy
- Operations Directors
I always find the speakers and content of the highest quality and relevance