Retail Business Technology Exhibition 2016


We are excited to announce that we are exhibiting at this year's Retail Business Technology exhibition on 9th-10th March at London Olympia.

We work closely with the retail industry to transform their B2C and B2B communications in a way that enhances customer experience, and we create flexible, omni-channel communications ecosystems that maximise existing infrastructure investments and make the everyday job of retailers easier.

One of the highlights at our stand 280 will be our illustration of the retail experience of the future, utilising data from different sensor types to better understand shopper behaviour, footfall and movement as well as stock levels and locations, and to connect consumers to products, front and back office staff over a range of devices, applications and channels.

To underpin our integration expertise, we will demonstrate our Next Generation Contact Centre, a feature-rich, interactive demonstration of next-generation contact centre essentials, seamlessly integrated for a slick user experience and joined up view of retailers’ customers.

The demo showcases contact centre software, adaptive CRM technology, social media management and analysis tools, mobile apps, SMS, IVR, voice, email, web chat, “click to video” and co-browsing capabilities that, together, bolster more integrated, interactive digital experiences instore and online – both for customers and employees. On top of that, it will give visitors a glimpse of Britannic’s expertise in facilitating integration and interoperability with a retailer’s existing infrastructure.

For more info or to register your place, visit:


Olympia London
Hammersmith Road
W14 8UX

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