From 8th - 9th May, we will be sharing fresh ideas and best practice at Retail Business Technology Expo!
At Stand #500 you can experience our integrated retail communications platform. Built on a cloud-hosted Mitel contact centre, it showcases the many ways in which you could tailor your communications platform with digital applications and custom integrations for easy, speedy and seamless digital customer interactions.
Our rich, interactive demo features omnichannel contact centre software, adaptive CRM technology, social management and analysis tools, mobile app integration, SMS, voice, IVR, email, web chat, video and co-browsing capabilities. Together, they power connected digital experiences online and instore – both for customers and employees.
To see smart digital customer experience in action, meet us at Stand #500 !
Register to attend on http://www.retailbusinesstechnologyexpo.com
Communicate intelligently and collaborate easily with customers at every touchpoint through social, digital and web real-time apps delivered straight from your contact centre platform.
Connecting your communications platform with your CRM and critical retail systems eradicates information silos, boosting customer intelligence and operational efficiency.
Meet customers in their preferred digital and mobile channels and empower agents to adapt each customer interaction using automatic CRM pop-ups and integrated live assistance tools.
Automate common inquiries with intelligent self-service options and skills-based agent routing.
Quickly analyse customer data from voice and digital media channels to identify common inquiries, behavioural trends and agent training needs.
This event has now passed.
If you'd like to book a demo, however, or would like to meet us to discuss our retail communication solutions, drop us a line and we'll arrange!