Webinar: Join up Website Journeys with your Contact Centre
30 April 2020 |11:00 - 11:45
Join Britannic Technologies and Talkative for a live webinar and demo!
Join up your website journey with your contact centre environment to maximise sales and service and provide exceptional customer experience!
With more customers choosing online channels, particularly websites, to engage with your business, contact centres need to raise their game in order to deliver a truly omnichannel, seamless customer experience.
In this webinar by Talkative (supported by Britannic), we can show you how joining up your website journey with your existing contact centre environment can enable you to:
- Reach more customers and improve contact centre accessibility
- Improve query resolution rates and agent utilisation
- Increase customer satisfaction
- Manage all contact centre workflows from a centralised dashboard
- Improve website experience and understand your customer's online journey
It is likely to last between 30-45 minutes and will be packed with key industry insights, customer case studies and a FREE live demo of how the Talkative solution (Webcall) integrates as a standalone solution or part of your existing contact centre or Salesforce setup. Sign up today to discover how we can help drive your digital sales and service.
Speakers:
Felix Winstone
Managing Director
Talkative
Jonathan Sharp
Sales and Marketing Director
Britannic Technologies