Discover transformative ideas, innovative solutions and understand the impact of new UC and Contact Centre technologies on your business.

Whether you’re looking to upgrade your current communications platform, or thinking about a brand new one, this free seminar will bring you up to date with the latest product developments from Mitel, Avaya and Britannic!

Our Technology Briefing is the ideal opportunity for IT and Customer Service Leaders to explore Mitel's and Avaya's unified communication platforms, teamwork applications and omnichannel contact centre solutions for midsize and large businesses. Plus, you'll find out how Britannic's system integration skills and transformative ideas can help your organisation change, and change faster, to gain a competitive edge.

Following an overview of the business impact of new Cloud Communication and CX technologies, the session will split into two vendor content streams for you to choose from. 

As a special highlight, you will also have a chance to meet Ami, a self-learning digital agent, and get an introduction to the use of Conversational AI for smarter, faster customer service in the contact centre!

Why not bring along a colleague? Your Marketing Director or Operations Director may find the session equally useful.

Book your place now.

Get the latest software release information, vendor road map updates, product demos and previews of Q4/Q1 developments!

Mitel Stream

  • MiVoice Business Release 9.0
  • MiCloud Flex Preview
  • MiVoice Business and MiContact Centre Demos
  • Mitel Road Map

Avaya Stream

  • IP Office Release 11
  • Real-Time Comms and Collaboration with Equinox
  • IP Office + Contact Centre Select Demos
  • Avaya Road Map

Agenda

Coffee and registration

Welcome

Mitel Presentation - Hear about the latest developments in Cloud and Applications Terry Hughes, Cloud Business Development Manager, Mitel

Avaya Presentation - Hear about the latest Customer Experience findings Gregg Widdowson, Customer Engagement Solution Sales Leader, Avaya UK and Ireland

Introduction to Conversational AI Louis Halpern, Chairman, Active OMG

Coffee and Brunch

Britannic Technologies Presentation - "Deconstructing Digital Transformation" Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

Mitel Seminar Sessions with Demos and Technology Updates - Contact Centre, UC and Apps

Avaya Seminar Sessions with Demos and Technology Updates - Contact Centre, UC and Apps

Meet Ami - the Conversational AI that's boosting sales and customer service

Lunch, Networking and Individual Consultations

End

Gregg Widdowson

Gregg is a Sales Specialist / Technologist with over 25 years experience in applications consultancy, delivery and sales across IT and business communications solutions.

Gregg is passionate about helping our customers understand the value of Customer Experience Management and positioning Avaya as a thought leader in this space. Improved customer journeys spanning all communication channels creates brand loyalty and that directly impacts the performance of a company.

Louis Halpern

Louis has worked at the highest level with brands including Nando’s, Supernanny, Malmaison, De Vere, Aviva, Mock the Week, Benefit Cosmetics, UBS, HSBC, Financial Software, Lycos, Schroders, Rising Star and United Business Media.

Louis is proud to be at the forefront of a new paradigm of intelligent computing as part of Active OMG. The values of those implementing intelligent computing he believes will have a profound effect on society. 

Terry Hughes


Terry Hughes has worked in the communications arena for 31 years. Terry has been working at Mitel Networks for 25 of those years, specialising today in Business Development for Cloud solutions.

Terry believes that Mitel Networks and its partners can help customers leverage advanced Cloud communications for competitive advantage, regardless of the size of the organisation or the sector in which they operate. 

Jonathan Sharp

Jonathan Sharp is a communications visionary and established technology business leader with 20 years’ proven excellence in driving business innovation and transformation. 

With comprehensive business and technology experience, a hands on approach, analytical skills and an inquisitive nature, underpinned with a can do attitude Jonathan has a proven track record of delivering many innovations with customers and the market as a whole. Including working with major brands across the supplier and end user community.

Meet Ami.

Ami is a Conversational AI that acts as a sales agent and customer service representative. She learns from having real conversations with customers. Once set up on your website, Ami will complement the service capabilities of your contact centre team. She handles customer enquiries fast and accurately, and with every customer interaction, she will grow smarter. Her aim is to not replace existing employees but to work alongside them, to streamline routine enquiries and free up human agents for complex customer cases.

 Ami works

Understandably, with new technology come hang-ups, fears, intrigue or questions. On the day, we'll introduce you to the concept of Conversational AI and show you how you could make your customer operations more intelligent within a fortnight. We invite you to discover how Ami can work for you!

Get a 360° view of the latest communication technologies and learn how you can:
  • Connect your employees on desktop, web and mobile
  • Service customers faster and more personally
  • Identify the best products, solutions and services for your business
  • Integrate business systems for ultimate operational efficiency.

Location:

The Lowry Centre
Pier 8, The Quays
Salford, Manchester
M50 3AZ

Get directions

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