Unified Customer Experiences
Create a seamless experience, across all channels. Whether it’s social media or telephone.
This year we’ll be showing you how you can create a seamless customer experience across all of your communication channels, whether digital or telephony. We specialise in helping businesses with Digital Transformation by providing technologies that drastically improve business communications.
Our intelligent solutions work in harmony to integrate, automate and improve all the interactions your customers have with your company.
Resulting in a consistent and high level of service, no matter the original channel they engaged with your company.
- Increase first-time resolution
- Reduce the cost to serve
- Improve your customer experience
- Decrease the amount of systems your agents need to use
- Improve data analytics
- Seamless customer journeys
- End-to-end solutions
If you’re already registered, why not book a demo with one of our experts?
Our Speaking Slots
We have got two sessions from our in-house experts this year at UCX:NOW.
Shifting to Leaner Ways of Working and Unifying Communications for Remote Workers
Jonathan Sharp, Sales and Marketing Director, Available on Demand
Shift to a leaner way of operating in the contact centre and create better unified communications experience for your staff working remotely. We’ll touch on best practice examples, case studies from customers operating effectively through the UK lockdown and take a look at how you can prepare for the future and the challenges that are going to come with it such as redundancies and lower budgets.
- Managing and motivating staff working remotely
- Automating key processes to cut costs
- Creating great customer experiences with limited human resource
Creating A-Class Customer Experiences with Limited Human Resource
Gillan Ide, Digital Solutions Expert, Available on Demand
Customer expectations are always drastically shifting. Despite the challenges we’ve faced this year, customer experience remains and primary basis for competition. With businesses having to bounce back after lockdown and having staff still on furlough, we take a look at ways you can overcome key challenges like with technology. Learn how to operate with limited human resources at your disposal, whilst still maintaining a highly unified experience.
- Unifying CX on different digital channels
- Automation with rules, AI and IoT
- Introducing more self-service options