Many face the challenges of the single experience and single relationship across all of the channels that the customer chooses that is at the heart of the next generation retail experience. Having the flexibility to deliver the wow experience that very small retailers enjoy around engaging customers becomes harder the larger an organisation is.
To help you plan for the future we have looked at the top trends that will change the retail experience. How the blending of technology designed around the customer experience and the trends in consumer behaviour and technology are changing your customer relationship.
We bring you the top 10 of the most significant things you could do today to change the retail experience of tomorrow
1 - In-store Analytics that will change the In-Store Experience
2 - Video Customer Service delivered everywhere
3 - Augmented Reality applications for connecting you to connect and people (you can talk remotely to Customer Experience and technology experts)
4 - Call Centre agents without the call centre
5 - “Bring your home into my shop” – A new way of shopping for Home
6 - Omni-Channel Engagement – How you connect your retail space to your digital world
7 - Customer Experience Modelling – How to build emotions and Loyalty into your Customer Journey
8 - Jump Phone – A technology that always gets a phone signal
9 - Customer Experience Dashboards – How to operationalize your Customer Experience
10 - Retail Everywhere – How you deliver your organisation to where the Customer is from the single desktop to the single reporting system
Next week Britannic Technologies are collaborating with TheFuturestore.Today to exhibit at The Retail Business Technology Expo 2015 at stand 873 to showcase the latest technology and immerse you in the retail experience of the future. This 2 day event on March 10th & 11th at London`s Olympia, is Europe`s largest retail gathering with 450 exhibitors networking 12,000 retail industry colleagues from the UK and around the globe. Book your place now!