We work with the experts over at Red Box to make your firm’s call recording compliant, whether that’s PCI, MiFID II or other regulations that affect the financial services industry.
Of course, we wouldn’t be Britannic if our compliance solutions did little more than just compliance. State-of-the-art call recording is also really useful to analyse a set of customer data (the spoken word!) that many businesses don’t tap into. In turn, this means generating customer insights that will inspire ideas for process innovation. Now, who doesn’t want to make business processes more efficient and customer service hassle-free and more experiential?
For the same reasons, you probably put that UC solution into place, unifying voice, messaging, video and other applications across devices and delivering 21st century communications services from a single platform. Likewise for the contact centre. With such a positive and, mind you, high-value investment in place, why would you think to reverse it? Because of another piece of compliance legislation? Compliance regulations aren’t likely to get any fewer in the future, nor will technology stop sprawling, so it might be time to think,
“How can we protect our investment in UC and contact centre technology despite growing legal demands?”
It’s not about clamping down on all the communications channels that make your employees’ and customers’ lives easier and your firm a more collaborative, productive space. It’s about finding smart solutions that allow you to easily record all of those channels and devices for compliance without compromising those UC, CX and Big Data initiatives you’ve worked so hard to implement.
If you need a few ideas how to make your call recording compliant and carve out some competitive edge along the way, you’ll find us right here (or at one of these events if you would like to meet on neutral ground)! Always happy to share some ideas and best practice tips.
Until then, you might just want to browse the Red Box solutions brochure to see how you could get more out of call recording. Even if it’s for compliance only.